Parks Pharmacy

Case# *** On April 1, 2017, a Customer Relations Representative contacted Ms*** to address her concernsMs*** advised her queen size Sealy *** mattress is defectiveMrs*** was offered to either exchange the mattress or return with no feesMrs*** opted to exchange
the mattress, however, the Sealy *** is no longer available; Mrs*** was advised to visit her local Mattress Firm store to re-select another mattress and box spring of equal or greater value of $649.99, plus taxMrs*** will contact the Representative once she re-selects for further assistanceAs we take these complaints very serious we will continue to work with Mrs*** to ensure her complaint is resolvedShould you require additional assistance please feel free to contact Kuina *** at *** or ***

On May 5, 2017, a Customer Relations Representative contacted Mr*** in regards to the claim filedThe consumer declined to discuss the concern; and informed us that he has retained counsel and is currently working with him regarding additional grievances. Mr*** information has
been forwarded to the necessary department regarding his advisement If I can be of any further assistance, please contact Stenio *** (516)861-or Stenio.***@mfrm.com

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me
they reached out and gave me a satisfactory appeasement

Case# ***On March 13, 2017, a Customer Relations Representative contacted Mr*** to apologize for his refund delayA request has been sent to our Accounting Department to process the refund of $plus taxIf Mr*** should have any additional concerns he can contact his
representative.As we take these complaints very seriously, we believe no further assistance is requiredIf I can be of further assistance, or if you should require additional information, please do not hesitate to contact Chanelle *** at (516)-861-or chanelle.***@mfrm.com

Sent: Tuesday, January 10, 3:PM Subject: ID *** A Customer Relations Representative reached out to Mr*** to make another attempt to resolve his complaintHe was offered a piof his merchandise for a full refundMr*** advised that he no-longer wanted to return his merchandise but requested a refund of his delivery and processing feesA refund of $plus tax was submitted and it will take 7-business days to show on his credit cardWe believe that no further action is required at this timeHowever, if I may be of further assistance, please contact Chanelle R*** at (516) 861-or cr***@mattress.comVanessa G*** Customer Care Manager |Customer Care Operations Department South Oyster Bay Road, Hicksville, NY Office: +(516) 861-Mobile: +* *** *** VG***@mattress.com

Revdex.com:
This letter is to inform you that The Mattress Firm aka Mattress Firm (Corporate Locations & Office) has carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/21/and assigned ID ***
On Wed, Jan at 2:PM , *** jones
wrote: My name is *** *** and I filed a complaint with you because I was calling Mattress firm but they didn't call me back. I just received a check in the mail today for the amount of the $100.00. I am requesting that you cancel the complaint because I received what I was asking for. Thank you very much *** ***

On June 8, a Customer Relations Representative contacted Ms*** to address her concerns to no availA detailed message was left with a call back numberAs we take these complaints very seriously we will continue to work with Ms*** to ensure her complaint is resolvedShould you
require additional assistance please feel free to contact Kuina *** at (516)-861-or kuina.***@mfrm.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
While an inspector did come to my residence to inspect the mattress, he found that it was the box spring that was defective and causing the mattress to seem defectiveAs the box spring was sold to me by Mattress Firm, I require action on their part to make this right and replace the box spring with one that follows the recommendations of the inspector and will properly support the mattress. I have called the representative from Mattress Firm twice so far this week, left messages, and have received no response.
Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I am going to leave this complaint open, throw out the mattresses and replace them..I have already advised couples who have recently moved here not to use your company..hard lesson for me on a limited retirement income..since your mattresses are so awesome, you should be able to pick them up and resell them or donate them to a worthy cause..beyond disappointed and feel violated

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me
What do you intend to do to all the other customers you overcharged?

Case # *** On April 15, 2017, a Customer Relations Representative contacted Mr*** to no availA detailed message was left with a call back numberAs we take these complaints very seriously, we will continue to work with Mr*** to ensure his complaint is resolvedShould you
require additional assistance please feel free to contact Kuina *** at (516)-861-or kuina.***@mfrm.com

[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
I have received my refund

Dear Ms***, Thank you for sharing your concern with usOur records indicate our Sales team has contacted you and found a satisfactory resolutionWe truly hope you enjoy your product and hope the new move went well Regards, Mattress Firm Customer Care

Case# 11844201On December 7, 2016, A Consumer Relations Representative reached out to MrsCapel to discuss her warranty concernsIn pursuit of customer satisfaction, MrsCapel was offered a store credit of $plus tax for her mattress; this credit can be applied towards the purchase of new
beddingMrs Capel may visit her local showroom for assistance. We believe that no further action is required at this timeHowever, if I may be of further assistance, please contact *** Rousseau at (516) 861-or [email protected]

Sent: Thursday, December 29, 11:AMSubject: ID *** Case# *** Upon receipt of Ms*** *** complaint, a Customer Relations Representative reached out to her on 12/28/to discuss her dissatisfaction with the base featuresMs*** states that since her purchase, we exchanged
her mattress and have serviced her base which has allowed it to be functional and she is now happy with the new mattressShe also stated she would prefer a box spring and mattress instead of the base because she does not like itI advised we cannot exchange the base but offered her a free frame and a box spring at accommodating priceMs*** refused the offer and state she will continue to utilize the baseSince our only accommodation was refused; we believe no further action is requiredIf you have any further questions please contact Yanique S*** at 516-861-or at [email protected] Vanessa G***

Revdex.com:
This letter is to inform you that Mattress Firm has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/25/12:00:AM and assigned ID ***
Regards,

Revdex.com:
This letter is to inform you that The Mattress Firm aka Mattress Firm (Corporate Locations & Office) has carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/13/and assigned ID ***.From: *** *** Sent: Wednesday, January
13, 6:PMSubject: Re: Complaint Transfer for Complaint Number:*** Hello! Is it possible to close out this complaint? Mattress firm called us directly and made things right. They shipped out the bed immediately and offered us a 20% credit as we had requested Sent from my iPhone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
It's been past the 7-days to hear from the third party vendor and I still have heard nothing from mattress firm or the third party vendor about my warranty I paid for services I am not receiving

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaintI contacted them back and left a voicemailThe adjustable base still has not been fixed and we have basically wasted $1,on a base that doesn't workThis issue has not been resolved and we are ready to take mattress firm to civil court.
[Provide details of why you are not satisfied with this resolution.]
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I called the number sent by Mattress Firm only to find out I ended up in the same queue I always did. minutes I waited on the phone and spoke to the most pleasant customer rep - Kylie. She was the ONLY rep that spoke to me as though I was am important person. She deserves a huge raise........ As it turns out - Mattress Firm refunded $to *** *** A credit card I no longer have. In keeping with Mattress Firm customer service, you would think they would have reimbursed the credit card company that I used to buy the second, most recent, mattress. Or, and I'm reaching here, just maybe they might have called me to see what credit card company should they reimburse. Kylie, the wonderful rep., sent an email to a "supervisor" about the incorrect reimbursement and to call me. I verified my telephone number so they can't use the excuse they couldn't find it or it was the wrong number.$is not the correct amount. I demand the disposal fee be reimbursed as well. I should not have to pay for removal of a defective mattress. Total amount due me: $
Regards,*** ***