Parks Pharmacy

[redacted]On 8/1/2017, a Customer Relations Representative reached out to Mr. Luttrell to address his concerns regarding the discrepancy on his [redacted] account. We have left a voicemail for Mr. Luttrell and sent email communications confirming that the amount of $1804.59 was refunded back to...

his account as of 8/1/2017 and should be reflected in his account in the next 3-5 business days.As we take these complaints very seriously, we believe that no further action is required at this time. If you should require additional information, please do not hesitate to contact [redacted] Homes at [redacted] or [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
  They replaced the full amount so that they could get a new mattress and box spring. They took care of it and new one will be delivered on May 25,2017. I considered this case closed as long as delivery and pick up go well. Thank you for your help.

Case # [redacted] On January 27, 2017, a Customer Relations representative reached out to Ms. [redacted] Mattress Professional regarding the price match on her [redacted] merchandise. The Mattress Professional advised me that the customer has opted to return her entire order for a full refund, fees were waived, the removal pf the merchandise will be completed on January 30th, 2017, and the funds will go back to the original form of payment. We believe that no further action is required at this time. However, if I may be of further assistance, please contact Karen [redacted] at (516) 861[redacted]or [redacted]

ID [redacted]On 6/19/2017, a Customer Relations Representative reached out to Ms. [redacted] to address her concerns regarding her $75 check. The check has been process will be mailed on 6/21/2017. We sincerely apologize for the inconvenience.As we take these complaints very seriously, we believe that no...

further action is required at this time. If you should require additional information, please do not hesitate to contact April [redacted] at 346-718-5447 or april.[redacted]@mfrm.com

ID [redacted]On 6/14/2017, a Customer Relations Representative reached out to Mr. [redacted] to address his concerns with warranty claim. We have reviewed his claims and updated his warranty approval to include the foundation as well as waiving the delivery fee.  We sincerely apologize for the...

inconvenience.As we take these complaints very seriously, we believe that no further action is required at this time. If you should require additional information, please do not hesitate to contact April H[redacted] at [redacted] or [email protected].

Case # [redacted] On March 3, 2017, Ms. [redacted] was contacted by a Customer Relations Representative to address her concerns regarding her queen size [redacted] mattress that is sagging. In an effort to obtain customer satisfaction, Ms.[redacted] was offered store credit in the amount of $509.99,...

plus tax for her mattress only; she will receive a credit letter in the mail. Ms.[redacted]  was instructed to visit her local Mattress Firm store to select merchandise of equal or greater value. Since we have satisfactorily resolved her complaint, we believe no further action is required. Should you require any additional information, please feel free to contact Karen [redacted] at (516)-861-7230 or kare.[redacted]@mfrm.com.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I appreciate the promptness of the response and am more than happy with the resolution that was offered.

On May 11, 2017 a Customer Relations Representative reached out to Ms. [redacted] to discuss her warranty concerns. She was advised that her mattress did not meet the manufacturer’s requirements for a warranty replacement. In pursuit of customer satisfaction and as a one-time accommodation, Ms. [redacted]...

was offered a partial store credit of $900 plus tax for her mattress; this credit can be applied towards the purchase of new bedding and will be available until June 11, 2017. Ms. [redacted] may visit her local showroom for assistance. As we take these complaints very seriously, we believe no further action is required. Should you require additional information please feel free to contact Chanelle R[redacted] at (516) 861-7174 or chanelle.r[redacted]@mfrm.com.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.    Sent: Tuesday, May 17, 2016 7:49 PM Subject: Complaint number #[redacted]Please read my complaint, then their response.  They delivered the wrong chair.  I received the more expensive chair.  To top it off, I finally started using this chair about 2 weeks ago, and guess what?  It is broken.  Somewhere inside there is a linkage that is not connected.  I want them to come and get this defective chair, that we did not order out of my house.  The book they sent with the chair is for the Oasis, the chair we ordered, however we received the Serenity.  We do not want this chair, and now almost 2 months after it is delivered, we still do not have a chair.  Poor customer service. Thank youJames M [redacted] Sent from Mail for Windows 10

On July 21, 2017, Mr. [redacted] was contacted by a Customer Relations Representative to address his concerns regarding his queen size [redacted] mattress that is sagging. Since this would be a potential warranty claim, Mr. [redacted] provided photos to the Representative but there was no noticeably defect. In an effort to obtain customer satisfaction, Mr. [redacted] was offered store credit in the amount of $509.99 plus tax for his mattress, the representative will mail his warranty credit letter. Mr. [redacted] was instructed to visit his local Mattress Firm store to re-select merchandise of equal or greater value; if greater, he is responsible for the difference in tax and applicable taxes.  Since we have satisfactorily resolved his complaint, we believe no further action is required. Should you require any additional information, please feel free to contact Karen [redacted] at ([redacted] or [redacted]

On August 5, 2017, a Customer Relations Representative contacted Ms. [redacted] to address her concerns. Ms. [redacted] would like further compensation and money taken off her order since she had to do all of the follow ups to ensure her delivery would happen. The Customer Relations Representative advised no...

further accommodations could be made since she received a free queen size [redacted] mattress and box spring. Ms.[redacted] advised when the queen size [redacted] mattress and queen size [redacted] adjustable base was delivered, the delivery team removed the [redacted] set from the premises. Ms. [redacted] was advised an email was sent to the warehouse to confirm the [redacted] set was picked up. Once confirmation is received the Representative will contact Ms. [redacted] for further assistance. As we take these complaints very seriously, we will continue to work with Ms. [redacted] to ensure her complaint is resolved. Should you require additional assistance please do not hesitate to contact Kuina [redacted] at (516)-861-[redacted] or Kuina.[redacted]@mfrm.com.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  What Ms. [redacted] fails to mention is that she called and spoke to my wife on 1-6, stating she had spoken to me the day before and I advised she needed to speak to my wife.  I guess she thinks my wife is stupid and doesn't even know what goes on in her own home.  She spoke to me on 1-2.  Why did she have to lie?  She is in New York, not even in Texas where the complaint was filed, and when she calls, the caller ID comes up "Invalid Phone Number" with number [redacted].  Why is Mattress Firm not handling their own complaints and using some second rate company in New York?  If this was the 1st mattress we had this kind of problem with, I might understand, but it is the 3rd one.  The 2nd mattress was a [redacted] which I was told had this defect with that brand, which is owned by [redacted].  [redacted] is the brand on the 3rd mattress we have which is doing the same thing the other 2 mattress's did.  This tends to make one think that Mattress Firm sells defective products they don't stand behind.  To offer me $900 credit towards another defective product is an insult, and tells me what kind of company Mattress Firm really is.

On June 2, 2017, a Customer Relations representative contacted Mr.[redacted] to address his concerns regarding his refund. Our records show on May 24, 2017, a refund was submitted to his [redacted] finance account in the amount of $4,351.61. Mr.[redacted] advised that he received an additional refund in...

the amount of $216.49 in error; he requested to have this amount reversed as soon as possible. Mr.[redacted] was advised that he would need to visit a Mattress Firm showroom for a sale to be processed in the amount of $216.49, which will reverse the credit amount with [redacted] Finance. Mr. [redacted] will contact the Customer Relations Representative once the transaction is processed. At this time we will continue to work with Mr.[redacted] until his complaint is resolved. Should you require any additional information, please feel free to contact Karen [redacted] at (516)-861-72300 or Karen.[redacted]@mfrm.com.

Case# [redacted]On January 2, 2016, a Consumer Relations Representative contacted Mr. [redacted] to address his warranty concerns. He was advised his mattress met the manufacturer’s standards and was ineligible for a warranty replacement. In pursuit of customer satisfaction, Mr. [redacted] was offered a partial...

store credit of $900.00, plus tax for his mattress; this credit can be applied towards the purchase of new bedding along with a Corporate Discount. Should Mr. [redacted] refuse this offer, he may contact our Customer Service Department for another warranty evaluation later in the year. We believe that no further action is required at this time. However, if I may be of further assistance, please contact Chanelle [redacted] at (516) 861-7174 or c[redacted]@mattress.com.

This is false and falls on the pretense of defamation. We respectfully ask the Bureau to close this case.

Case # [redacted]  On March 18, 2017, Mr. [redacted] was contacted by a Customer Relations Representative to address his concerns regarding the warranty claim. Mr. [redacted]’s queen size [redacted] box spring is defective. He was offered a store credit in the amount of $90.00 plus tax for his...

box spring. A warranty credit letter was e-mailed to him and he was instructed to visit his  local Mattress Firm store to select merchandise of equal or greater value upon receipt.  Since we have satisfactorily resolved her complaint, we believe no further action is required. Should you require any additional information, please feel free to contact Karen M[redacted]

On May 12, 2017, a Customer Relations Representative contacted Mr. Barton regarding his order. Upon delivery, he received the incorrect merchandise; his sales order reflects two twin extra-long mattresses and adjustable bases. Mr. Barton contacted his Mattress Professional and he was to receive...

two california twin extra-long mattresses and adjustable bases. The Mattress Professional advised Mr. Barton we are unable to order these products. A pick up and refund has been offered, and he accepted. Mr. Barton’s stipulation is for him to receive his new merchandise and Mattress Firm will remove ours and the full refund will be processed back to the original form of payment.  He will follow up with the store to schedule the return date.   We believe that Mr. Barton’s issue has been resolved.  Should you have any other questions, please contact K[redacted] Miller [redacted] or e-mail at [redacted]

Case #:  11865112Mattress Firm is in receipt of your inquiry regarding Mr. [redacted] Robie. Upon receiving the consumers concern of a refund in the amount of $359.99; the local showroom was contacted.  In pursuit of Customer Satisfaction we will agree to issue the consumer a refund...

in the above mentioned amount.  Mr. Robie should allow eight to ten (8-10) days for the processing of the refund to his credit card to be completed. We apologize for any inconvenience this may have causes Mr. Robie. If I can be of additional assistance please do not hesitate to contact me Chanda Nixon at (516)861-7494 or [email protected].

Dear Mr. [redacted] We are very sorry to hear about the experience you've had trying to get a reimbursement from the contracted delivery service. Your concern is very important to us. Please allow us the opportunity to look into this for you and see what their plans are to get you the money...

owed. Many thanks. Mattress firm customer service

Hello, Below is the invoice that was purchased, financed paid and signed for. It shows the discounted rate for being a floor model. This would have been reviewed with you at the time you agreed to purchase as well as when it was delivered and set up in your home. Also, our delivery team has our guests sign a manifest stating they received the product. The chairs do have a warranty, as you stated it doesn't work. There is a phone number on your owner's manual to call for assistance with the chair warranty.