Parks Pharmacy

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Case# [redacted] We are in receipt of a rebuttal filed by Ms. [redacted]. The Customer Relations Representative emailed the in-store credit letter on June 15, 2017 to [redacted]. Ms. [redacted] confirmed she received the letter. As we take these complaints very seriously we believe no further action is required at this time. Should you need additional information please feel free to contact [redacted] at [redacted] or [redacted]@mfrm.com.

Hello Mr. [redacted] Thank you for reaching out to us with your concern. We have a customer care specialist looking into this for you. Please let us know if you still have not received your payment in the next 5 business days. 866-942-3551. Mattress Firm Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[I AM STILL WAITING FOR THE [redacted] COMPANY TO DO MY MATTRESS INSPECTION.  AND THE CORPORATE DISCOUNT????  I NEED A REPLACED MATTRESS ASAP....WHAT A BUNCH OF BULL.  MY NEXT STEP IS AN ATTORNEY....I HAVE BEEN DEALING WITH THIS ISSUE SINCE 2014. Provide details of why you are not satisfied with this resolution.]
Regards,[redacted]

Hi Zichelle, Thank you for reaching out to us with your concern. We are unable to locate a purchase from your name or phone number. We'd really like to help intervene and help you get this resolved. Perhaps, could the order be under your boyfriends name? If so, can you please provide an order...

number or cr so we may reach out to the District Manager to contact you? Many thanks.Mattress Firm customer service

Ms. [redacted] had the box spring exchanged on December 7, 2016. We are happy to report her complaint has been resolved. If I can be of further assistance, or if you should require additional information, please do not hesitate to contact Kuina C[redacted] at (516)-861-7503 or [redacted].

Dear Revdex.com Customer Relations Advocate, "We are sorry to hear about this concern. [redacted] is a local retailer, located in Wisconsin and Northern Illinois. Due to this piece being moved outside of the area we service, we referred the customer to the manufacturer ([redacted]) to process a warranty...

claim. [redacted] has no information on this warranty claim, as it is being processed directly with [redacted] does process claims for mattresses purchased from us, and located in our service area." Sincerely,   Jason [redacted] Sales Manager | [redacted] Vernon Hills, IL 60061

Sent: Wednesday, December 21, 2016 5:28 PMTo: drteamSubject: ID [redacted] - Upload Response Hi, Please upload ID [redacted] Case# [redacted] On December 17, 2016, A Customer Relations Representative contacted Mr. [redacted] to address his warranty concerns. He was concerned...

with the amount of warranty credit given for his mattress replacement. Mr. [redacted] was advised that the manufacture warranty for [redacted] is prorated; therefore each year the mattress set would decrease in value. In pursuit of customer satisfaction and as a one-time accommodation, Mr. [redacted] was offered a store credit of $212.08 plus tax, for his mattress set; this credit can be applied towards the purchase of new bedding. He may visit the local store to make his selection. We believe that no further action is required at this time. However, if I may be of further assistance, please contact Chanelle R[redacted] at (516) 861-7174 or cr[redacted]@mattress.com.  VanessaG[redacted]Customer Care Manager |Customer Care Operations Department1000 South Oyster Bay Road, Hicksville, NY 11801Office: +1 (516) 861-7626 Mobile: +[redacted]VG[redacted]@mattress.com

If you are still in need of our assistance, please contact us at 866-942-3551.  One of our specialists will be glad to help.

On April 26, 2017, A Customer Relations Representative contacted Mr. Citron to address his concerns. Mr. Citron is requesting a pick up and refund due to his mattress is showing a 1” impression after only having the mattress since November 2016. The Representative offered Mr. Citron an instore credit of his purchase in price in the amount of $5,020.00, plus tax, the newly selected mattress and box springs could be of lesser value and the difference will be refunded. Mr. Citron refused the offer and asked for a discount on the bed. The Representative offered $1500.00, plus tax refund. Mr. Citron accepted the offer and a check refund will be mailed within 5 to 7 business days. As we take these complaints very seriously, we believe no further action is required. Should you need additional assistance please feel free to contact Kuina Craig at (516)-861-7503 or [email protected].

Dear Marsha,We are sorry to hear about your concern with the manufacturer's warranty process. We strive to do our very best while assisting you with the warranty that the manufacturer provides. It states in the warranty card that transportation ( delivery) and inspection fees are not included in...

your warranty. However we do have another option for you we can offer as a service for free. If you'd like to avoid paying the inspection fee you can submit photos to our warranty department of the affected area. Please provide multiple photos depicting the concern. If you'd like to take advantage of this offer please email your photos to [redacted] or call us at [redacted]. Please reference TRX # [redacted] so our representatives can see your case. Sincerely,Mattress Firm Customer Service

Upon receipt of this complaint filed by Ms. [redacted] with your agency, a Customer Relations Representative reviewed her account. Ms. [redacted]’s inspection report and the additional photos sent to the warranty department, does not show a defect. The Representative contacted Ms. [redacted] on May 23,...

2017, to no avail. A detailed message was left with a call back number. An email was also sent to [redacted]. She was asked to email the Representative photos of the defect on the mattress. Once the photos are received Ms. [redacted] will be contacted. As we take these complaints very seriously, we will continue to work with Ms. [redacted] to ensure her complaint is resolved. Should you require additional assistance please feel free to contact [redacted] at [redacted] or [redacted]@mfrm.com.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
The case is not resolved at this time. I emailed the respondent back today with information and requests and am awaiting the response. 
Regards,

On June 9, 2017, a Customer Relations Representative contacted Ms. [redacted] regarding this complaint.  Ms. [redacted] advised the mattress has lost its firmness and is sagging when she lies down causing the mattress bow. Ms. [redacted] was advised the Manufacturer only covers structural defects...

with no weight is applied. Since there are no defects in the mattress, the manufacture would not be able to honor the warranty claim at this time. However, in the pursuit of customer satisfaction, a partial credit of $472.00, plus tax, would be applied towards the purchase of new bedding along with a Corporate Discount.  Ms. [redacted] has accepted our offer and will visit her local Mattress Firm showroom at her earliest convenience. Once reselects she will follow up with the Representative for further assistance. As we take these complaints very serious, we believe no further action is required. Should you need additional assistance please feel free to contact Stenio [redacted] at (516)-861-7763 or Stenio.[redacted]@mfrm.com

Upon receipt of this complaint filed by Mr. [redacted], a Customer Relations Representative contacted him regarding his headboard. He was scheduled for delivery for April 22, 2017. After reviewing his account, there seems to have been a computer glitch that caused a delay in processing his order for...

the Headboard. We sincerely apologize for any inconvenience the delivery delay has caused. If Mr. [redacted] should have any further questions he can contact his representative for further assistance. As we take these complaints very seriously, we believe no further action is required at this time. If I can be of any further assistance, or if you should require additional information, please do not hesitate to contact Chanelle [redacted] at (516) 861-7174 or chanelle.[redacted]@mfrm.com.

Greetings Ms. [redacted], Thank you for sharing your concern with us. We are sorry that you are not sleeping well on your new mattress. We have got in touch with the Sales Leadership team in your area and asked that they reach out to you for a resolution. Many thanks. Regards, Mattress...

Firm Customer Care team

Sent: Tuesday, June 07, 2016 1:08 PM Subject: Complaint ID: [redacted]   Complaint ID: [redacted]   [redacted]   Thank you for reaching out to us with your concern. We apologize for any inconvenience this delayed response may have caused you. If you are still in need of our...

assistance, please contact us at 866-942-3551.  One of our specialists will be glad to help.                       Sincerely,   Mattress Firm Customer Care

Case# [redacted] On December 8, 2016 a Consumer Relations Representative contacted Ms. [redacted] to address her warranty concerns. She was advised her mattress met the manufacturer’s standards and was ineligible for a warranty replacement. In pursuit of customer satisfaction and as a one-time...

accommodation, Ms. [redacted] was offered a partial store credit of $1,400.00 plus tax for her mattress; this credit can be applied towards the purchase of new bedding and will be available for 30 days. Ms. [redacted] may visit her local showroom for assistance. We believe that no further action is required at this time. However, if I may be of further assistance, please contact Chanelle [redacted] at (516) 861-7174 or c[redacted]@mattress.com.

Case # 11859538On December 10, 2016, a Customer Relations Representative contacted Ms. Bozell to address her concerns regarding her warranty claim for her king size [redacted].  Ms. Bozell advised she hasn’t received any communication regarding her inspection results.  Upon...

review of her inspection report, her mattress was deemed up to Manufacturer’s standards. As a one-time accommodation for customer satisfaction, Ms. Bozell was offered store credit in the amount of $748.00 plus tax for her mattress only; she will receive a credit letter via e- mail with details. Since [redacted] Ms. Bozell was instructed to visit her local Mattress Firm store to select merchandise of equal or greater value. If the merchandise is greater, she would be responsible for the difference in price. Since we have satisfactorily resolved her complaint, we believe no further action is required. Should you require any additional information, please feel free to contact Karen Miller at (516)-861-7230 or [email protected].

Sent: Friday, April 01, 2016 5:47 PMSubject: Complaint ID: [redacted]   Complaint ID: [redacted]   Dear Ms. [redacted],     Typically our refunds take an estimated time of 7-14 business days to refund. We have to follow specific procedures that allow our corporate office to verify that...

the product was returned and then have the accounting department send the money to the bank. According to our records this issue was resolved and a full refund was issued on 4/30/15. We are sorry for any inconvenience this may have caused. Thank you again for reaching out to us. Please feel free to contact us at [redacted].       Thank you,   Glenn Schottman, Sr.Customer Service Manager Improving Lives One Relationship at a Time MFRM Family of Brands P: 916.742.1350 C: 530.410.4241   "This electronic mail (including any attachments) may contain information that is privileged, confidential, and/or otherwise protected from disclosure to anyone other than its intended recipient(s). Any dissemination or use of this electronic mail or its contents (including any attachments) by persons other than the intended recipient(s) is strictly prohibited. If you have received this message in error, please notify us immediately by reply email so that we may correct our internal records. Please then delete the original message (including any attachments) in its entirety. Thank you."