Parker and Sons

Matt E. Was very professional. Let me know about new programs . I have used Parker and sons for about 3 years and all personal have been excellent
DCB

Review: Refrigerant on ac unit is designated to hold 11 lbs, 12oz. Parker and sons added 16lbs on 12/16/14 which made the unit work harder. Evidence of receipts can be provided. Additionally, the fan was turning on/off constantly as a result of this and now in need of a new fan!! We paid Parker and sons $1132 for a job with poor works manship and demanding it back in its entirety! A professional from Grand Air provided additional evidence that the coil was improperly installed as burn marks were found in the attic and the drain pan was improper causing an overflow of water. The list goes on.....Desired Settlement: Refund the entire $1132 or sue in court.

Business

Response:

it's unfortunate that the customer felt it was necessary to submit a complaint to the Revdex.com. Yesterday 6/30/15 at 12:10pm we agreed to refund the $1132.60 back to Mr. [redacted]. While we do not agree with the findings of the other HVAC company, we wanted to make sure that the customer was satisfied so we agreed to settle for the $1132.60.

Review: I originally called Parker & Sons to look at one of our two air conditioning units that was tripping the circuit breaker and not cooling my home. I believed Parker & Sons had a decent reputation, the commercial stating "no Melvin's on your job" sounded promising also . Let's just say, my experience with Parker & Son's has been less than pleasant, and I guess I got a Melvin. The first technician that came out spent almost three hours diagnosing the issue and ended up adding 1 lb of R22 refrigerant to the smaller of my two units. In the mean time, he stated we had an air leak in the air handler in the attic on the larger 5 ton unit and quoted us a repair estimate of $1,458.00. Please keep in mind, this unit was running perfectly and was not the reason for the service call. However, he talked my husband into setting up an appointment with a sales consultant stating we would be better off replacing the larger unit due to the cost of the repair. I paid $198.00 for the so called "repair" to my smaller unit--the addition of 1 lb of refrigerant. That part of my house did cool down to 80 degrees (had been 85 previously) but not more than 30 minutes later, the unit tripped the circuit breaker and shut off (the same problem I initially called for service on). I called Parked & Sons back and advised I was still having the same issue. The woman I spoke with reviewed the tech's notes and said "I see he added 2 lbs of coolant", I kindly pointed out we were told (and my receipt clearly states in the technician's handwriting) he added 1 lb. A second technician was sent out later in the evening and first told me I needed a new run cap and a hardstart kit and even gave me quotes on both items. I agreed to the service and he went to his van to make a phone call. He then came back and said he wanted to look into the matter further and eventually told me I need a new compressor. He then quoted me $2,956.00 and suggested that when the sales consultant comes out to consider a smaller a/c unit as well (so basically replace both units). He also then suggested I consider the service plan Parker & Sons offers with monthly payments that covers 2 "check ups" and "maintenance" a year and that way I could get a discount on future service. I feel like my service call was more of a push to buy new units. I question the competence of the first technician and admit I have lost confidence in the Parker & Son's name. I had to laugh as the second technician drove away in a van that says "Comfort today or you don't pay" while feeling like I got screwed.Desired Settlement: I would like to have my $198.00 refunded. I can't say I feel confident in Parker & Sons at this point to call them back for service let alone make a major investment and install two new units on my home.

Business

Response:

We regret that we have lost the trust and confidence of our customer in this case. Intermittent issues like those experienced on this AC unit are often the most difficult to accurately identify and diagnose. We believe that our technicians acted appropriately and professionally, and we’re merely looking out for the customer’s best interest. However, because we failed in delighting our customer, we will respectfully reimburse them the $198.00 that they paid for our service

As usual, excellent service. I had my a/c serviced and the technician was kind, courteous, even took the time to educate me on the way the a/c system works and how the electronics works. He did not waste time and worked from the moment he get there.

Review: My in-laws, and elderly couple, called to have to a/c checked. Someone came out and took care of the a/c. He also convinced them to take out an energy savings agreement for $129.00 for the a/c and heating to be checked within the next year. They did not have a heating element on their a/c unit. So my mother-in-law called and was told that since she did not have the heating element, that they would refund her the $69.00. She waited several weeks, then called back. She was then told that no, they would not be refunding her money. She asked to speak to the person who she dealt with the last time and the man refused. We had also called Parker and Sons, asking them if they could put heating strips on the existing a/c unit. Someone came out and told them no, that they would need to purchase a new a/c-heating unit which would run approximately $5000-$7000. We got a second opinion, and he was able to put the heating strips on the existing a/c unit for only $500.00.Desired Settlement: My mother-in-law deserves the $69.00 she was promised.

Business

Response:

After reviewing the customers account, I found the reason a refund was not due was because she had used both visits, one on 6/13/13 and the other on 4/5/14. I spoke to the customers daughter in law, [redacted], on 11/13/14 and explain the circumstances to her and why there wasn't a refund due. She understood and agreed that there may have been some misunderstanding. I agreed to refund the requested $69 to satisfy the customer. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

We experienced a main-line leak below the concrete of our home:( Marco A. arrived in a most timely manner, was courteous, professional and immediately put us at ease with his abilities to do the job efficiently and in a timely manner:) Marco was very pleasant, never pressured us to have other services and represented his company with integrity and experience. Thank you, Marco, for your excellent service and skills...Parker & Sons is lucky to have you as an employee!~Annamarie & Jeff

We've been a customer for 24 years and have always received the best service in both air conditioning and plumbing needs.

I am writing to let everyone know how pleased I was with the AC service Todd S. from Parker and Sons, INC. performed on our Lennox Unit on 3/1/16. Todd came over to do the AC summer maintenance before the heat surge begins. I've never met Todd before but he was on time and called before hand to let me know he was on the way. He was friendly and already had the paper booties on his shoes which I appreciate. Todd went straight to work after asking the appropriate questions regarding our unit and recent usage. In less than 30 minutes Todd was off the roof and reported everything was in order and ready for summer and I signed the detailed system's check list. After a friendly goodbye he was off to his next customer. Totally professional and courteous. Thank you, Todd and thank you, Parker and Sons.

On November 25, 2013 a Parker & Sons technician came to our home to give our gas heating system a winter tune up. I was called to let me know the technician was on the way and he arrived shortly after the call. He was very informative, told me what he was doing every step of the way. He found no problems with our heating system. It was a good experience.

Just a short note in regards to Parker & Sons. I am in my second year as a costumer on a maint program. I must say that this company will let me know my time has come for my quarterly checkup of my AC unit and they make there appt. to my time allowable not theres and I have never had a uncourtious tech. come to my home. In short I highly recomend Parker & Sons to anyone. Great company and Great people.

Our heatpump went out. I decided on Parker & Sons for any repairwork. I called them. I got immediate response. I described the heatpump and its failure to heat the house. They explained the maintenance contract that I could purchase; which I did. Within the hour a serviceman arrived named [redacted]. He took a look and explained the problem to me and he gave me a repair cost estimate. I agreed to have the work done. Everything went very well and [redacted] is a very courteous and knowledgeable service tech. I received professional treatment all the way. I am satisfied that next A/C or Heatpump work materializes,

I have a Parker & Sons maintenance contract!

We have used Parker & Son's for several problems, air conditioner, leaky shower, and leaking pipes. They have always been prompt, efficient, and professional. However, the prices are incredibly steep. Some of the items I have called for (specifically a leaking shower) I have called only because I did not feel like tackling the problem myself. $629.00 just to replace a shower valve (about $80-100 for the parts), the labor charges are exorbitant.

I was very disappointed in my most recent experience with Parker and Sons. Two young men showed up at my home shortly before noon and quoted me the price of $500--$800 to replace my modest little garbage disposal. I had explained that I only needed a very basic model, and that is the ridiculous price they quoted me. I got the impression they wanted me to reject their offer so they could leave and go to lunch--they seemed thrilled I turned them down. I am elderly, and I also get the feeling from some businesses like these that as soon as they take one look at me, they think it will be just like shooting fish in a barrel and proceed to fleece me for way more than is fair. I went to Lowe's where the employees helped me select a new disposal that fit my needs for around $85. They will install it for just a bit more than that. So, needless to say, I am not sure I will do business with Parker again. My son and daughter were speechless when I told them about my experience this time.

I have been a customer of Parker & Sons for quite a few years now and continue to be very pleased with the service I receive. I particularly like the fact that I get the same serviceman ([redacted]) each time I have preventive maintenance calls in Spring and Fall.

We've used Parker & Sons now three or four times on all sorts of toilet, faucet and water main issues. I heard the jingle on the radio (Queen of Clean endorses you) and of course, we all saw "Melvin" on TV.

You have not disappointed us at all and have lived up to all of your promises.

Thanks for quickly and efficiently handling all of our situations! I look forward to using you in the future - whatever comes up!

Henry Terry of Parker and Sons did a great plumbing job for me. It was a pleasure to have work done right the first time.

[redacted] met my expectations for performing a tune-up on the heating system.

I have used Patker and Sons before and have always been happy with the service they provide. This time was no different. He was very helpful and solved my plumbing needs. If I ever need someone for my plumbing, I will use Parker and Soms and will ask for [redacted]. If he is available. The company should feel lucky to have a man like [redacted] . working for them.

[redacted] took the time to address my concerns I had for my thermostats before performing the maintenance on my units. He found the problem I was describing fast. He was very direct and never stumbled over his words when telling me what's wrong and what needed to be done. No one else but [redacted] will be taking care of my ac units. Thanks [redacted]!

After giving me a free estimate for work on a kitchen sink faucet, the technician started a repair. It became apparent that the faucet was beyond repair so work was stopped. There was no charge for the attempt and the technician was very courteous. Couldn't be more happy with Parker and Sons. I'll continue to use them for my plumbing as well as heating and AC needs.