Worked with John D*** on an appliance order He was quick to respond both by phone and email He was thorough, pleasant, helpful All around a fantastic experienceThanks to John and Plesser's!
Plesser's is a first class business that truly puts the customer first Ordering is very simple and customer service is excellent Laury A***, customer support associate, proved to be a powerful advocate for me with a problem associated with the shipper I will order from them again!
The folks at Plesser are greatWe ordered a new refrigerator on a Thursday, and the next departure to our area was the following WednesdayI requested inside delivery in case I wasn't around and the wife had to handle getting it in the houseAs expected, my fridge departed NY on Wednesday, and delivered on Thursday morningI was on hand for the delivery, so we didn't use the inside delivery servicePlesser refunded my inside delivery charge with no problems at all
The fridge looks and works greatI'll definitely put Plesser on the top of my appliance supplier list
Eric C*** was very knowledgeable about each product line and extremely helpful to us in choosing appliances for our new kitchenI would highly recommend paying Eric a visit if you are investing in high end product
So far, so goodFirst and foremost my interaction with the Plesser’s agent was exceptionalHe was very courteous, knowledgeable and made the interaction streamlined and easyHe went so far as to offer an additional discount of $that was not even advertised on the siteWith that, the rebate on delivery and a 10-year warranty for no cost, who wouldn’t be elatedI would most definitely recommend this company to anyone
Over the years my wife and I have purchased several appliances from Plesser's Appliances in New York All of them arrived in their original box, which is then opened so that we can inspect the machine This has been the case with a washer, dryer, two refrigerators, and a gas stovetop we purchased through Plesser's But the Bosch dishwasher we purchased last year did not come in a box, my wife, who received it, said When I opened the dishwasher's door I found the product information package had been opened and booklets, along with other items, had been tossed inside the wet machine Seeing this, I looked for more evidence that the dishwasher had been used and found it I concluded that the difficulty the previous owner encountered in starting it (the door has to be opened first) made them assume it didn't work The puzzle is why Plesser's sent us this machine I called them about it and they said it came directly from Bosch, but this isn't true The invoice said that the machine came from *** *** I asked Plesser's to make amends, but they refused to I would not recommend this company to anyone
This review is regarding an LG LFX29626SThe fridge itself is fine, this review is about Plesser's and their sales staff
Where to begin? I guess I'll start where a lot of other reviewers do as well, the saleswomanI was initially attracted to this company, because I was able to talk to a real saleswoman, Jennifer O'B***, and it was great! What a rarity these daysShe was helpful to answer my questions, and make recommendationsUnfortunately *** *** was more talk than anything else
Here's the two primary issues I had:
(1) *** *** quoted a grossly incorrect delivery windowThe quote was 2-weeks, not from some string of text on the website, but from *** *** herselfSo I took it to the bankWe needed a new fridge ASAP, and along with the attractive price and *** ***'s assertion of delivery this seemed like a great dealWell, weeks turned into 2+ months in reality with no communication from *** *** or PlessersIt was only after I initiated contact did I get generic email responses back: "Oh, talk to the warehouse guysI have no idea!" Well, you had an idea when you sold it to me so it seems she misrepresented her inventory and assertion of deliveryThis happens all the time in the large appliance industry as they aren't usually kept in stock, I do understand thatThe issue here is how *** *** and Plesser's misrepresented their position, and upon failing to meet their quote they gave no effort to communicate the updated date delivery and expectationsCustomer service seems good at first, but after purchase it's not existentBuyer beware
2) Along the same lines, *** *** sold the fridge with the pitch of added "Free Delivery with rebate." Again, another misrepresentation, and flat out lieLet me explain: I actually had to pay $for the delivery up front at time of purchase (fine, no big deal)However, in reality, for the rebate to be applicable I had to "Postmark the envelope by 8/*/16." That would have been no issue given the quoted delivery windowIn reality, by the time the fridge was delivered more than months later, I was no longer eligible for the rebate, because they missed their own quoted delivery!! So you can't really claim free delivery with rebate, can you!?? Lies, upon lies from *** *** and PlessersI did follow up with *** *** to let her know my concernsI gave her opportunity to fix the situationInstead I received no response, noneThat is until a few days ago when she seemed to have found my email again, because she had no problem asking me to leave a review of my "great experience"Further, to compound the "Free Delivery" issue, once my fridge was finally delivered 2+ months later, the delivery guys claimed they needed an additional $cash to get the fridge in the houseWe, of course, paid because we had no other choiceThey showed up at 7AM, pressuring us claiming they had to leave soon if we didn't pay the additional $Bottom line, "Free Delivery" turned into $highway robbery
Avoid this company and their unethical sales practices like the plagueI was initially attracted to them by their competitive quoted price, however, I would have rather paid the additional couple hundred dollars to deal with a more reputable firm that would have stuck to their word
Horrible overall experience
Yesterday I ordered a double oven from Plessers and spoke to Jennifer O*** about this purchaseDue to a sale, the price was very good (even without the sale the price would have been competitive)Jennifer was extremely helpful, making me much more comfortable about buying this sort of appliance onlineSo, kudos to Jennifer and I am looking forward to receiving my purchase
Eric was excellent He was very pleasant and informative regarding a range we wanted to purchase I would definitely refer Plessers and Eric to my family and friends It was a very no hazzle experience Thank you*** *
We ordered an oven / microwave set and a dishwasher from Plesser's When they were delivered, we discovered the dishwasher had been damaged Dominique Eckstein worked with us to resolve the problem She was on vacation during part of the time, but as soon as she returned, she called us to make sure everything had been resolved to our satisfaction It had and we are happy with our new appliances
Very positive experience with Plesser'sBarry, the sales associate that helped me with my purchase, was very thorough and professionalHe provided insight into what the warranties covered and what they did notAs well as helpful additional information concerning my purchaseI reccommend calling them over using their website to order as they are much more helpful over the phoneA rarity in this dayWould do business with Plesser's again
I worked with Jennifer O'B*** and she has just been wonderful! I am remodeling my kitchen and found the prices on Plessers to be the best! Jennifer was very helpful and pleasant when explaining things to me - sometimes more than once!
Thanks so much Jennifer!
Have purchased many Appliances over the years from Plesser's it,s always been a pleasurehad a problem with a freezer that I just purchased and they took care of it with no problem
Plessers Appliance is a terrific company but more importantly they achieve greatness through their customer service; especially Dominique!! She was thorough, considerate, friendly, understanding and consistent throughout our Horrendous LG refrigerator/freezer ordealI only wish I had called her sooner and not dealt with the robotic NewLeaf warrantee people nor the incompetant Fleet Appliance repair peopleDominique you truly are a wonderful representation of the service industry and what makes Plessers far different from your competitors! Bravo and Thank you again!
Thank you to Pete for all the help and advice and thoughts for our new kitchen we are happy we met you and glad you were kind enough to give us so much info about each appliance we were looking for Im sure we will be very happy with our refrigerator and convection / micro combo be sure we will look for Pete ,, when we need our other appliances in the future SO HAPPY WE DISCOVERED PLESSER'S !!
Worked with John D*** on an appliance order He was quick to respond both by phone and email He was thorough, pleasant, helpful All around a fantastic experienceThanks to John and Plesser's!
Plesser's is a first class business that truly puts the customer first Ordering is very simple and customer service is excellent Laury A***, customer support associate, proved to be a powerful advocate for me with a problem associated with the shipper I will order from them again!
Excellent customer service! No pressure I will be buying all my appliances through themThey had the best price and in stock availability!
The folks at Plesser are greatWe ordered a new refrigerator on a Thursday, and the next departure to our area was the following WednesdayI requested inside delivery in case I wasn't around and the wife had to handle getting it in the houseAs expected, my fridge departed NY on Wednesday, and delivered on Thursday morningI was on hand for the delivery, so we didn't use the inside delivery servicePlesser refunded my inside delivery charge with no problems at all
The fridge looks and works greatI'll definitely put Plesser on the top of my appliance supplier list
Plesser’s gave me outstanding deals and service on couple of KitchenAid RefrigeratorsYou can’t beat their prices and customer service!
Eric C*** was very knowledgeable about each product line and extremely helpful to us in choosing appliances for our new kitchenI would highly recommend paying Eric a visit if you are investing in high end product
So far, so goodFirst and foremost my interaction with the Plesser’s agent was exceptionalHe was very courteous, knowledgeable and made the interaction streamlined and easyHe went so far as to offer an additional discount of $that was not even advertised on the siteWith that, the rebate on delivery and a 10-year warranty for no cost, who wouldn’t be elatedI would most definitely recommend this company to anyone
Over the years my wife and I have purchased several appliances from Plesser's Appliances in New York All of them arrived in their original box, which is then opened so that we can inspect the machine This has been the case with a washer, dryer, two refrigerators, and a gas stovetop we purchased through Plesser's But the Bosch dishwasher we purchased last year did not come in a box, my wife, who received it, said When I opened the dishwasher's door I found the product information package had been opened and booklets, along with other items, had been tossed inside the wet machine Seeing this, I looked for more evidence that the dishwasher had been used and found it I concluded that the difficulty the previous owner encountered in starting it (the door has to be opened first) made them assume it didn't work The puzzle is why Plesser's sent us this machine I called them about it and they said it came directly from Bosch, but this isn't true The invoice said that the machine came from *** *** I asked Plesser's to make amends, but they refused to I would not recommend this company to anyone
This review is regarding an LG LFX29626SThe fridge itself is fine, this review is about Plesser's and their sales staff
Where to begin? I guess I'll start where a lot of other reviewers do as well, the saleswomanI was initially attracted to this company, because I was able to talk to a real saleswoman, Jennifer O'B***, and it was great! What a rarity these daysShe was helpful to answer my questions, and make recommendationsUnfortunately *** *** was more talk than anything else
Here's the two primary issues I had:
(1) *** *** quoted a grossly incorrect delivery windowThe quote was 2-weeks, not from some string of text on the website, but from *** *** herselfSo I took it to the bankWe needed a new fridge ASAP, and along with the attractive price and *** ***'s assertion of delivery this seemed like a great dealWell, weeks turned into 2+ months in reality with no communication from *** *** or PlessersIt was only after I initiated contact did I get generic email responses back: "Oh, talk to the warehouse guysI have no idea!" Well, you had an idea when you sold it to me so it seems she misrepresented her inventory and assertion of deliveryThis happens all the time in the large appliance industry as they aren't usually kept in stock, I do understand thatThe issue here is how *** *** and Plesser's misrepresented their position, and upon failing to meet their quote they gave no effort to communicate the updated date delivery and expectationsCustomer service seems good at first, but after purchase it's not existentBuyer beware
2) Along the same lines, *** *** sold the fridge with the pitch of added "Free Delivery with rebate." Again, another misrepresentation, and flat out lieLet me explain: I actually had to pay $for the delivery up front at time of purchase (fine, no big deal)However, in reality, for the rebate to be applicable I had to "Postmark the envelope by 8/*/16." That would have been no issue given the quoted delivery windowIn reality, by the time the fridge was delivered more than months later, I was no longer eligible for the rebate, because they missed their own quoted delivery!! So you can't really claim free delivery with rebate, can you!?? Lies, upon lies from *** *** and PlessersI did follow up with *** *** to let her know my concernsI gave her opportunity to fix the situationInstead I received no response, noneThat is until a few days ago when she seemed to have found my email again, because she had no problem asking me to leave a review of my "great experience"Further, to compound the "Free Delivery" issue, once my fridge was finally delivered 2+ months later, the delivery guys claimed they needed an additional $cash to get the fridge in the houseWe, of course, paid because we had no other choiceThey showed up at 7AM, pressuring us claiming they had to leave soon if we didn't pay the additional $Bottom line, "Free Delivery" turned into $highway robbery
Avoid this company and their unethical sales practices like the plagueI was initially attracted to them by their competitive quoted price, however, I would have rather paid the additional couple hundred dollars to deal with a more reputable firm that would have stuck to their word
Horrible overall experience
Yesterday I ordered a double oven from Plessers and spoke to Jennifer O*** about this purchaseDue to a sale, the price was very good (even without the sale the price would have been competitive)Jennifer was extremely helpful, making me much more comfortable about buying this sort of appliance onlineSo, kudos to Jennifer and I am looking forward to receiving my purchase
Eric was excellent He was very pleasant and informative regarding a range we wanted to purchase I would definitely refer Plessers and Eric to my family and friends It was a very no hazzle experience Thank you*** *
We ordered an oven / microwave set and a dishwasher from Plesser's When they were delivered, we discovered the dishwasher had been damaged Dominique Eckstein worked with us to resolve the problem She was on vacation during part of the time, but as soon as she returned, she called us to make sure everything had been resolved to our satisfaction It had and we are happy with our new appliances
Received an order with damage and Laury went above and beyond to fix the problemShe is Great!
Very positive experience with Plesser'sBarry, the sales associate that helped me with my purchase, was very thorough and professionalHe provided insight into what the warranties covered and what they did notAs well as helpful additional information concerning my purchaseI reccommend calling them over using their website to order as they are much more helpful over the phoneA rarity in this dayWould do business with Plesser's again
Wonderful, quick and courteous service
I worked with Jennifer O'B*** and she has just been wonderful! I am remodeling my kitchen and found the prices on Plessers to be the best! Jennifer was very helpful and pleasant when explaining things to me - sometimes more than once!
Thanks so much Jennifer!
Have purchased many Appliances over the years from Plesser's it,s always been a pleasurehad a problem with a freezer that I just purchased and they took care of it with no problem
Plessers Appliance is a terrific company but more importantly they achieve greatness through their customer service; especially Dominique!! She was thorough, considerate, friendly, understanding and consistent throughout our Horrendous LG refrigerator/freezer ordealI only wish I had called her sooner and not dealt with the robotic NewLeaf warrantee people nor the incompetant Fleet Appliance repair peopleDominique you truly are a wonderful representation of the service industry and what makes Plessers far different from your competitors! Bravo and Thank you again!
Barry was extremely helpful in getting our order complete, called several times to provide updates
Thank you to Pete for all the help and advice and thoughts for our new kitchen we are happy we met you and glad you were kind enough to give us so much info about each appliance we were looking for Im sure we will be very happy with our refrigerator and convection / micro combo be sure we will look for Pete ,, when we need our other appliances in the future SO HAPPY WE DISCOVERED PLESSER'S !!