I’d like to compliment Plesser’s customer service employee Brianna W*** of Babylon, NY for her superb assistance with the dilemma of our appliance that was virtually near the end of its warrantyBrianna took the steps to help with the warranty company, which eventually issued a full refund for the defective stove, and she always called back to follow up with the progress of our claimThis is reflective of the entire plessers operation, they are customer oriented, people interested and willing to take the extra step
Jennifer at pleasers has been wonderful to work with! She is very knowledgeable and has helped to put us at ease I would recommend her to anyone and we are excited about our new refrigerator!!!
Very pleasant experience, Barry handled my order efficiently and without issue I got a great deal which worked perfectly with my limited delivery window!
I cannot say enough! I dealt with Jennifer in sales and she was fabulousSo helpful, friendly, accommodating and professional! This is my first interaction with Plesser's and I am so disappointed I didn't find them sooner! I can say from my experience, best prices and customer service I have found! Thank you again, Jennifer!
Very satisfied with customer support rep Laury A***Had issues with my new weber grillLaury reassured me all of my concerns would be taken care of in a timely matterAs promised Laury set up for delivery of replacement parts and followed up with a phone call to make sure I am satisfiedVery professional!
I am posting an updated (now positive) review of Plesser's on this and a few other consumer review websites on which I posted my original negative review on August **,
While I was unable to resolve the problem I had with the salesperson, I was contacted by Alan Howard (a VP with Plesser's, although I'm not aware if he is one of the owners) almost immediately after posting my review He was very helpful, understood the problem and very quickly resolved it by offering me a refund or credit in the full amount I paid for the original unit, along with free delivery, no restocking charge, etc They have since delivered a new Bosch dishwasher to my home
While my initial experience was negative, I am happy with my experience since MrH*** became involved I think the key to any issue with Plesser's, or with any appliance or other retailer for that matter, is to find and deal with the person who can make a decision, which is typically not a salesperson, since a salesperson usually just wants a problem to go away
The internet is probably not always the best avenue to resolve consumer problems, but many companies selling their wares on internet succeed or fail by their internet reputation
In this case, given the manner in which my problem was resolved, I am going to update my former negative experience and review to reflect the final, positive, outcome
This is second timing I have bought from PlesserI dealt with Jennifer who has so helpful and resourceful She gave me the best price available and never rushed me to make my decision Great experienceI would buy again from her and Plesser's
Late in I purchased approximately $10k worth of appliances from Plesser's, and accepted delivery in February The delivery crew, without asking, took all of the boxes off of the appliances before they brought the appliances into my apartmentI didn't think this was a big deal until later on
We had the Ariston ARWDF washing machine/dryer combo installed a couple of weeks later and tried it outThe machine powered up and water came in and drained so it seemed fineHowever, the next day we realized that there was no way to change the washing cycle - it would only run one cycleWe also so an occasional H2O error appear
Right away I asked Plesser's for a refund for credit and that I would spend more to buy the LG washer/dryer comboPlesser's told me that since the machine was already installed I had to go through warranty and have service on the machine I told them there was no way to know it was broken until it was installed; that it had obviously been delivered b
Great experience at PlessersThe sales associate Peter was helpful and knowledgeable about the available options in my price range The store was well equipped to help narrow down my choices, the prices were great and they took their time to make sure I was completely satisfiedI would highly recommend them to anyone
Bought all my appliances from Plessers, I do think that this is the best customer service experience I have ever had
I had only ine issue with an LG washer and Plessers walked me through the process for repair and eventual replacementThey advocated for me and have to say I had my doubts about LG and the like- warm customer service but Plessers made it rightGot my replacement machine delivers today and could t be happierThank you Plessers !!!
I’d like to compliment Plesser’s customer service employee Brianna W*** of Babylon, NY for her superb assistance with the dilemma of our appliance that was virtually near the end of its warrantyBrianna took the steps to help with the warranty company, which eventually issued a full refund for the defective stove, and she always called back to follow up with the progress of our claimThis is reflective of the entire plessers operation, they are customer oriented, people interested and willing to take the extra step
I was very please by the service and help Jennifer O*** over the phone when I was trying to do an order on lineShe was very professional and helped me to,finalize my order for it warms the first time I was ordering an appliance on linePlesser.com was also,the best price with an unbeatable warranty of 10yearsI did not received yet my dishwasher but I am pretty confident that I will not be disappointed
My husband and I purchased a new Samsung refrigerator from Plessers and dealt with Jennifer O'***The experience was a very positive one so far, as was the delivery experience Our Refrigerator was delivered sooner than we expectedOur biggest concern was that we are in California and Plessers is located in New YorkWe had concerns about damage to the refrigerator, but we were pleasantly surprised when it came intactWe are in the process of upgrading all of our kitchen appliances, as well as washer and dryer, and based on this first experience we will proceed with the next item on our listEven though we were happy with this first purchase we will continue with caution
Eric C*** was very knowledgeable about each product line and extremely helpful to us in choosing appliances for our new kitchenI would highly recommend paying Eric a visit if you are investing in high end product
Jennifer O***, a sales associate of Plessers.com, helped me with my purchasesShe is extremely knowledgeable about the products that I was interested inMade appropriate suggestions on different models that will work for my situationShe is on top of all the bonuses and add-ons that will enhance ones purchase experience, getting the best pricing etcShe is never pushy and gives you time to look at different makes and modelsJennifer you are a definite asset to your companyI will always ask for you to assist me in my future purchasesThank you so much
Plessers has been an awesome business to work with in my appliance purchases I live in Texas and have dealt with Jennifer on the phone both times She has gone out of her way to help me get the most bang for my buck, find rebates, and made sure that I understood everything My delivery was perfect! I am completely happy with this store and Jennifer!!!
Stephen S*** has the patience of a saint!! I came in on Friday, 11/09, not knowing for sure what kind of washing machine would meet my needs(I bought my last one from Plesser's years ago; much has changed since then.) He addressed all of my questions and concerns very professionallyWe narrowed it down to models and I came back on Saturday with my husband to make our purchaseI feel confident that I made the right choice, thanks to Stephen S*** help
I’d like to compliment Plesser’s customer service employee Brianna W*** of Babylon, NY for her superb assistance with the dilemma of our appliance that was virtually near the end of its warrantyBrianna took the steps to help with the warranty company, which eventually issued a full refund for the defective stove, and she always called back to follow up with the progress of our claimThis is reflective of the entire plessers operation, they are customer oriented, people interested and willing to take the extra step
Jennifer at pleasers has been wonderful to work with! She is very knowledgeable and has helped to put us at ease I would recommend her to anyone and we are excited about our new refrigerator!!!
Very pleasant experience, Barry handled my order efficiently and without issue I got a great deal which worked perfectly with my limited delivery window!
I cannot say enough! I dealt with Jennifer in sales and she was fabulousSo helpful, friendly, accommodating and professional! This is my first interaction with Plesser's and I am so disappointed I didn't find them sooner! I can say from my experience, best prices and customer service I have found! Thank you again, Jennifer!
Very satisfied with customer support rep Laury A***Had issues with my new weber grillLaury reassured me all of my concerns would be taken care of in a timely matterAs promised Laury set up for delivery of replacement parts and followed up with a phone call to make sure I am satisfiedVery professional!
Great Service from John D*** todayNice to see this customer service mentality still exists :-)
I am posting an updated (now positive) review of Plesser's on this and a few other consumer review websites on which I posted my original negative review on August **,
While I was unable to resolve the problem I had with the salesperson, I was contacted by Alan Howard (a VP with Plesser's, although I'm not aware if he is one of the owners) almost immediately after posting my review He was very helpful, understood the problem and very quickly resolved it by offering me a refund or credit in the full amount I paid for the original unit, along with free delivery, no restocking charge, etc They have since delivered a new Bosch dishwasher to my home
While my initial experience was negative, I am happy with my experience since MrH*** became involved I think the key to any issue with Plesser's, or with any appliance or other retailer for that matter, is to find and deal with the person who can make a decision, which is typically not a salesperson, since a salesperson usually just wants a problem to go away
The internet is probably not always the best avenue to resolve consumer problems, but many companies selling their wares on internet succeed or fail by their internet reputation
In this case, given the manner in which my problem was resolved, I am going to update my former negative experience and review to reflect the final, positive, outcome
This is second timing I have bought from PlesserI dealt with Jennifer who has so helpful and resourceful She gave me the best price available and never rushed me to make my decision Great experienceI would buy again from her and Plesser's
Late in I purchased approximately $10k worth of appliances from Plesser's, and accepted delivery in February The delivery crew, without asking, took all of the boxes off of the appliances before they brought the appliances into my apartmentI didn't think this was a big deal until later on
We had the Ariston ARWDF washing machine/dryer combo installed a couple of weeks later and tried it outThe machine powered up and water came in and drained so it seemed fineHowever, the next day we realized that there was no way to change the washing cycle - it would only run one cycleWe also so an occasional H2O error appear
Right away I asked Plesser's for a refund for credit and that I would spend more to buy the LG washer/dryer comboPlesser's told me that since the machine was already installed I had to go through warranty and have service on the machine I told them there was no way to know it was broken until it was installed; that it had obviously been delivered b
Great experience at PlessersThe sales associate Peter was helpful and knowledgeable about the available options in my price range The store was well equipped to help narrow down my choices, the prices were great and they took their time to make sure I was completely satisfiedI would highly recommend them to anyone
Bought all my appliances from Plessers, I do think that this is the best customer service experience I have ever had
I had only ine issue with an LG washer and Plessers walked me through the process for repair and eventual replacementThey advocated for me and have to say I had my doubts about LG and the like- warm customer service but Plessers made it rightGot my replacement machine delivers today and could t be happierThank you Plessers !!!
I’d like to compliment Plesser’s customer service employee Brianna W*** of Babylon, NY for her superb assistance with the dilemma of our appliance that was virtually near the end of its warrantyBrianna took the steps to help with the warranty company, which eventually issued a full refund for the defective stove, and she always called back to follow up with the progress of our claimThis is reflective of the entire plessers operation, they are customer oriented, people interested and willing to take the extra step
I was very please by the service and help Jennifer O*** over the phone when I was trying to do an order on lineShe was very professional and helped me to,finalize my order for it warms the first time I was ordering an appliance on linePlesser.com was also,the best price with an unbeatable warranty of 10yearsI did not received yet my dishwasher but I am pretty confident that I will not be disappointed
My husband and I purchased a new Samsung refrigerator from Plessers and dealt with Jennifer O'***The experience was a very positive one so far, as was the delivery experience Our Refrigerator was delivered sooner than we expectedOur biggest concern was that we are in California and Plessers is located in New YorkWe had concerns about damage to the refrigerator, but we were pleasantly surprised when it came intactWe are in the process of upgrading all of our kitchen appliances, as well as washer and dryer, and based on this first experience we will proceed with the next item on our listEven though we were happy with this first purchase we will continue with caution
Eric C*** was very knowledgeable about each product line and extremely helpful to us in choosing appliances for our new kitchenI would highly recommend paying Eric a visit if you are investing in high end product
Jennifer O***, a sales associate of Plessers.com, helped me with my purchasesShe is extremely knowledgeable about the products that I was interested inMade appropriate suggestions on different models that will work for my situationShe is on top of all the bonuses and add-ons that will enhance ones purchase experience, getting the best pricing etcShe is never pushy and gives you time to look at different makes and modelsJennifer you are a definite asset to your companyI will always ask for you to assist me in my future purchasesThank you so much
Plessers has been an awesome business to work with in my appliance purchases I live in Texas and have dealt with Jennifer on the phone both times She has gone out of her way to help me get the most bang for my buck, find rebates, and made sure that I understood everything My delivery was perfect! I am completely happy with this store and Jennifer!!!
We got the price on the exact range we wanted and it was in stock and delivered in less than daysGreat serviceNever disappoints
I would give this company a star ratingJennifer, the sales agent, was very helpful and knowledgeable
Stephen S*** has the patience of a saint!! I came in on Friday, 11/09, not knowing for sure what kind of washing machine would meet my needs(I bought my last one from Plesser's years ago; much has changed since then.) He addressed all of my questions and concerns very professionallyWe narrowed it down to models and I came back on Saturday with my husband to make our purchaseI feel confident that I made the right choice, thanks to Stephen S*** help