Overstock.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI received two refunds, in the amounts of $and $for the boxes that were destroyed during shippingThat's acceptable to me.I am happy to put this behind usWill NEVER again order from Overstock.comYou can count on that
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this is not a resolution but a defenseHowever since I have received my product (with no communication or confirmation of sending from them), I no longer need their helpOverstock needs to work on their logistics as the product was sent AGAIN, with the wrong address even though they had been told the new one.
Sincerely,
*** ***

To whom it may concern, Product and merchandise online is subject to change without noticeAs part of the dispatch procedure products and descriptions are reviewed for errorIf an error is discovered Overstock will proceed to make adjustments and notify our customer of any changesAt the
discretion of Overstock your order may be canceled or an alternative option may be discussedUpon review of order number ***, placed on 12/07/2016, for the Sony PlayStation Pro - 1TB, I found the original description included the Sony PlayStation pro gaming console kit with extra controller & gold wireless headset AMD radeon polaris architecture, 1TB storage capacity, blu-ray disc player, x dualshock wireless controllers, 4k gaming supportCorrections have been made to our product description, the Sony PlayStation pro gaming console comes comes with x dualshock wireless controllersThis order has been reviewed and changes made to our product descriptionOur customer was notified on 12/14/2016, by our specialized represent, following customers contact to Overstock Chat customer careAs a courtesy for the product listing error, Overstock will honor the original product listing by shipping the PS- Playstation Gold Wireless Stereo Headset (Item 15973972), and PSDualshock Wireless Controller - Jet Black (Item 19637886) in lieu of the $in-store creditOverstock specialized representative have attempted to contact customer by phone today 12/26/An email has been provided with further informationCustomer is welcome to reply directly to the Email provided for additional assistanceSincerely,Overstock

Hello, The customer placed their order for the TRIBECCA HOME Acton Warm Merlot X-back Casual 7-piece Extending Dining Set on 06/21/The set was delivered but the the legs were missing so we requested parts. In the meantime, the customer realized that the table was not
the one that was depicted on site, from the set she orderedAt that point we asked for pictures to ensure that we pull the correct table as some times, the sku numbers may conflict or be incorrect in the warehouseThe customer submitted images and we were able to find the error and get the correct table shipped to the customerThe correct table is scheduled to be delivered this weekWe also issued the customer some compensation due to the long, on-going process and for the inconvenienceThank you, Overstock

To whom it may concern, The customer placed an order on Sunday, 11/15/for the Marchella 4-piece Comforter SetThe customer paid $for this order On 11/17/2015, the warehouse reported that the order had shipped out, and provided a UPS tracking numberHowever, the UPS tracking
scans didn't update until 11/19/2015, showing that the order was in transit to the customer On 11/21/2015, the customer contacted us, using our Chat Customer ServiceIn reviewing the chat, we have found that the customer explained that they expected their order to be delivered by 11/23/2015, as this was the estimated delivery date It was confirmed with the customer that the order would be delivered by or before 11/25/and that 11/23/was only the estimated delivery timeframe The customer requested that we Overnight a replacement order as they needed their order by no later than 11/24/We explained that we don't have this option available and offered to contact UPS to see if there was an option to get the package delivered to the customer soonerThe customer declined this offer and disconnected the chat The customer then called in and discussed their concern that their order wouldn't be delivered within the timeframe neededBecause we were unable to deliver the customer's order by the time that it was needed, the order was intercepted, and a full refund was issuedThe refund was issued on 11/21/2015, in the amount of $69.99, to the customer's Visa credit card accountThe customer will need to check with their financial institution to verify their credit posting timeframes Sincerly, Overstock

To Whom It May Concern,Customer ordered on 10/20/2017Item was out of stock and customer was credited $to credit card: *** with expiration date: 09/on 10/25/2017Customer has been fully refundedThank you,Overstock

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To Whom It May Concern, Customer ordered the Half Umbrella Base 06/16/2017, processed under order number: ***Orders cannot be changed or altered aft the order has been submittedCustomers may cancel orders thought their account before the order is in the processing stageOnce in
processing, Overstock is unable to cancel an order through the system, with the customer in mind we work with our supplying warehouse to determine if an order can be canceled determined by the stage of preparationThe customer contacted Overstock on 6/20/2017, it was determined the order has been prepared and loaded for shipment with UPS tracking number ***, on the way to the Carriers facilityFunds are collected once shipment confirmation is providedAs a courtesy to the customer, Overstock has requested an interception on the parcel in transit with UPSOverstock has covered the interception cost of $19.40, allowing a full refund Overstock released to the customer’s original form of payment on 6/21/It is recommended to discuss posting timeframes with the financial institution directlySincerely, Overstock

To whom it may concern, The customer contacted us on 04/24/and requested to return the Comtempo Circle Flourish Brown 4-piece Rug Set (As Is Item) because it was missing rugs and also arrived in poor conditionThe customer return was processed with a return label; however, the customer
was informed that a call tag was issued and that UPS would be picking up the merchandiseIn addition, the customer was informed that they could track the return with return tracking number ***Return instructions were emailed to the customer. On 04/27/2016, the customer contacted us advised that they had checked the return tracking, and that the scans didn't appear to have updatedThe customer wanted to confirm if we had any additional information on this and when their refund would be issued. We replied to the customer and advised that we didn't show that UPS had picked up the merchandise and that once it was picked up they would be able to track the return with tracking number *** On 04/28/2016, the customer contacted us regarding the return of the rugThe customer wanted to know if the rug had made it back to our warehouse and when they could expect their refundAfter researching the issue, we found that we didn't arrange for a piwith UPS. The customer responded that they put the rug out on their porch as they were instructed to do, and that because the rug was gone, they assumed UPS had picked it up; but as we had explained that we didn't arrange a pick-up, and the rug was now missing, the customer requested a refund, because this wasn't their error We advised we would need to forward this to a specialized department for review and they would follwith the customer in 1-business days. On 04/28/2016, the customer called and spoke to a representative, and explained the issueThe customer was placed on hold while the representative spoke to their supervisorWhen the representative returned to the call, they informed the customer that we would issue the refund. On 05/01/2016, the customer contacted us for the status of their refundThe customer was advised that we were still working on the issue and that they would be contacted soon with an update The customer wanted to speak to a managerThe customer was advised if they wanted to speak to a manager, they would need to call our toll free number, and asked to be transferred to a manager. The customer then posted their issue on FacebookThe customer was contacted back by our Social Media Department to discuss their concernsThe Social Media Department determined that the loss of the rug was due to our error and issued the customer's refundThe refund was issued on 05/01/2016, in the amount of $***, to the customer's Visa credit card accountThe customer should allow 2-business days for the credit to be posted; however, if the customer doesn't see the refund, they may need to contact their financial institution to find out their credit posting time frames. If the customer has any additional concerns, we would ask that they give us a call at ###-###-####, so that we may further assist them. Sincerely, Overstock

*** *** To Whom it may concern, This item was purchased 05/31/and has a day MfgWarrantyThe item could be warrantied during that time, by us through the Mfg/DistributorThis is the reason Extended National Electronics Warranties are allowed to be sold onsite. The
Mfg Warranty is expired and the Item is no longer carried on our SiteIt is not possible to secure another from the DistributorAn Extended Warranty is in place and current.The Customer purchased the Warranty for this purpose and even if in error about the repair time frame, the repair request was responded to in good faith.The Customer needs to follow through with the Repair Services contracted for these reasons and emphasize the repair appointment time frame agreed to is kept to a specified agreed date and time. Sincerely, Overstock

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To Whom It May Concern:The customer placed their order on 05/23/The customer placed the order, on their own, without our assistance. In reviewing the product details for the Simmons BeautySleep Kenosha Plush Full-size Mattress Set, we have found that the listing shows that this item
“Please Note: Orders for this custom-made item cannot be canceledMattress sets are non-returnable upon signature at delivery.” This information was made available to the customer prior to the order being placedBecause this information was made available to the customer prior to the order being placed, and it is the customer’s responsibility to read the listing completely, we are unable to accept a return or to cancel the order.According to our Terms and Conditions, by accessing our website, the customer agrees to our terms and conditions; which includes our Oversized Item returnsThe link to our Terms and Conditions has been added below:https://help.overstock.com/app/answers/detail/a_id/63 Sincerely, Overstock

To Whom it may concern,We strive to provide the lowest prices on our quality merchandiseBecause our sales are marked at the lowest possible price we are unable to honor coupons with any sale or site promotionPlease refer to the coupon restrictions listed on the coupon itselfWe do offer a
coupon saving for our first time customersFirst Purchase Coupon can only be used onceOffer excludes items in current site promotionsPurchases of gift cards and products from the “Electronics” store and from the “Books, Movies, Music & Games” and “Cars” categories are not included when calculating discount amountDiscount will appear on the billing page before submitting the orderThis coupon cannot be combined with any other offer or couponFor more information regarding Promotion Terms please refer to the link listed below:https://www.overstock.com/88255/spage.htmlOur customer has been contacted via phone, a voice messageCustomer can refer to the email for additional resolutionSincerely,Overstock

To whom it may concern, The customer placed an order on 11/27/for the Gorilla Playsets Mountaineer Clubhouse Treehouse Swing Set with Amber Posts The customer contacted us on 12/10/and advised that they received the incorrect item after they had paid someone $to
assemble the item On 12/11/2015, we discussed having pictures sent to us so that we could verify what the customer receivedThe customer sent pictures; however, the lighting in the pictures was poor On 12/17/2015, the customer was advised that we were still working with the warehouse to obtain the parts needed to complete the swing set On 12/18/2015, we let the customer know that we were still working to have the correct parts sent out and would provide an update within business days The warehouse replied to our request for replacement parts and advised that they would need clearer pictures provided by the customerTherefore, we asked the customer to provide us with additional pictures of the item received
On 12/24/2015, we received additional pictures from the customerThe pictures were forwarded over to the warehouse for review On 01/08/2016, the warehouse provided us with tracking information for the parts the customer needed for the itemThe replacement parts were shipped on 01/08/2016, via UPS Freight tracking number ***, and the customer can track the status of their order with the following link: ***. This information was also emailed to the customer In addition, a $discount was issued to the customer's credit card account on file; so that they could have someone complete the assembly of the parts once they are deliveredThe discount was issued on 01/08/The customer will need to allow time for the credit to be posted or may need to check with their financial institution to verify their posting timeframes If the customer needs any additional assistance, we would ask that they give us a call at ###-###-#### Sincerely, Overstock

To Whom It May Concern, Overstock advertises the Store credit card financed through Comenity Capital bankStore card holders have the option, at check out, to select the promotional special financing option on orders over $Coupons and other promotions cannot be combined, additional details
can be found on Overstock “Promotion Terms”: https://www.overstock.com/88255/spage.html In review of order number ***, processed on 10/20/Customer has ordered the Solar Post Cap Light (Pack of 4), Solar Powered LED Antique Copper Post Cap Light (4-Pack), and Champion Power Equipment 73536i Portable and Parallelable Inverter 1,700/2,Watt GeneratorCustomer applied a 12% off coupon, receiving a total discount of $Sincerely, Overstock

To Whom It May Concern, The St Ives Chocolate and Cherry Bunching Bookcase, is considered an oversized itemStated on the product page these items may take 1-business days to ship from our warehouse locationMost orders are delivered within 1-weeksSome orders may take weeks to be delivered, with an adult signature requiredOrder number : *** Placed on 3/20/Processed on 3/22/Shipped with Lodeso: trax number: ***, on 03/24/Overstock works closely with our carriers to help assure timeframes are met for our customer’s satisfactionTo service all customer deliveries, driver’s must stick to their route as close as possibleA four hour delivery window from 3-on 4/19/was scheduled for the customer The driver reached the customers location around 3:No adult was available to sign for the package; carrier was unable to deliver, a delivery date would be offered in the following weekDue to the service request when an item is shipped from Overstock, carriers are required to provide deliveryPick up require special permission due to liability and customer securityThe customer contacted Overstock 12:03pm MST on 4/21/2017, advising he was at the carriers location, requesting pick upPer customer’s request, Overstock had contacted the locale carrier facility, providing permission to release package to the customerAs a courtesy for the prior inconvenience created when the driver was unable to delay the delivery route for an hour, Overstock issued a $in-store credit to the customer’s Overstock accountStore credit will be applied automatically at the time of customers next purchase thought the associated account Sincerely, Overstock

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To Whom it May Concern, The order for the (LG 55-inch Class 4K UHD OLED with HDR OLED55C7P Smart TV) was placed on 8/This product has a ship time frame of 1-business days to leave the warehouse, and 1-weeks for delivery The order was shipped out and picked up by the carrier
on 9/ There was no movement according to the tracking information on 9/15, a dock search was initiated to locate the packageA partial refund was given to the customer The delivery was initially scheduled for 9/18, and then was scheduled for 9/with no information given to the customer as to whyThe Carrier had confirmed they had the merchandise from the dock search on 9/When contact to the carrier was made it appeared that the shipment had gone to the wrong Delivery Agency and they would need to reschedule the delivery for 9/ Overstock attempted to get this order delivered sooner than 9/The dates planned were 9/and 9/but these deliveries were not fulfilled and the order was delivered on 9/ A partial refund has been offered to the customer in regards to all of the confusion encountered with this shipmentThe offer has been denied and we are currently still negotiating this with the customer Sincerely, Overstock.com

To Whom It May Concern, The customer is welcome to dispose or donate the Vinnova Tuscany 36-inch Single Vanity in White with White Vessel Sink with Glass Countertop without Mirror, however, she/he feels appropriateOverstock will not require further action; a refund has been released to the original form of paymentIf the customer wishes for assistance with the disposal, please email [email protected] Sincerely, Overstock

To whom it may concern, The customer placed an order on 06/14/for the Le Corbusier Style LCSofa 3-seat and Loveseat 2-seat in Black or White LeatherThere were a few options for the customer to select fromThe option that was selected by the customer was "Loveseat Black"At the time the
customer placed their order, the listing showed two pieces were included with the order, but gave options for the customer to purchase the individual piecesOnce the error was found, the listing was updated to reflect that the price was for the sofa or the loveseat.On 06/24/2015, the customer contacted us to report that they only received the LoveseatWe contacted our warehouse and requested that the sofa be shipped out to the customerThe warehouse responded to us on 06/30/2015, and advised that the the item was only for the loveseatBecause the listing showed that this item was for pieces, but the customer had selected "Loveseat Black," we were working to confirm what was included with the orderOn 07/01/2015, the warehouse advised that the "Loveseat Black" option only included the LoveseatWe sent the customer an email to let them know that based upon the option selected, this only included the LoveseatIn light of the information, we offered the customer to return the item for free.On 07/07/2015, the customer responded that they didn't want to proceed with a return, and wanted the order fulfilled.On 07/08/2015, we did determine that the customer was correct as the listing showed that the two pieces were included when they placed their order, but had been changed after they placed their orderIt was determined that we would either need to send a sofa to the customer or to assist them with a discount on the piece they receivedHowever, the inventory for this item showed in our system as zeroTherefore, we contacted the warehouse to see if there was any inventory for the sofa to send to the customerOn 07/09/2015, we notified the customer that we were looking into sending them the sofa, but were waiting to see if we had inventory availableWe advised that if the inventory wasn't available, we would need to assist them with a free return or to keep the item received for a discount.On 07/10/2015, the warehouse responded that they didn't have inventory for this item, and would be unable to ship the sofa to the customerThe customer was sent notification of this and we offered them a discount to receive the item received or to return the item for a full refundThe customer responded that they didn't feel like the amount of compensation was fair and would be "approaching the authorities"On 07/14/2015, we changed the offer of compensation to include a greater discount than what was originally offeredThe customer declined this offer and advised that the resolutions provided aren't fairThe customer again asked for the sofa to be shipped out so that their order was complete as the item was described as including two piecesOn 07/15/2015, we responded to the customer's reply, and advised that we would ship a sofa if we had inventory to do this, but as we didn't have inventory available, we would be unable to ship the sofaWe did offer to research and see if we had an estimate as to when the sofa would be restockedWe are currently waiting to hear back from the warehouse for an update on the requested informationIn the case that the warehouse locates inventory for the sofa, we will have it shipped out, at no additional charge to the customerHowever, if we don't have inventory and cannot confirm when the inventory will be available, the customer will need to select the option to keep the Loveseat they received for a discount, or to return the item for a full refundSincerely, Overstock