Overstock.com

Complaint: ***
I am rejecting this response because: the item was not advertised correctly therefor it is the error of Overstock.
Sincerely,
*** ***

They sent one delivery person when they delivered the vanityIt weighs 350lbsThe man wanted to leave it at the curb and said it was curbside serviceThere is no way he could deliver that to my door all by himself.The delivery on there website was deceiving and not clear on deliveryOverstock also stated that it was door delivery, but when the delivery guy was at my house he wanted to leave it at the curbSo I had to reject the itembecause I a women that can't move a 350lb vanity
Complaint: ***
I am rejecting this response because:
Sincerely,
Kathie ***

To Whom it may Concern, Our customer placed an order for the Bobkona Parrish 2-Pcs Left or Right Hand Reversible Sectional Sofa with selected Option: Sand Bonded Leather/ Polyester Blend/FoamThe second option being Espresso Bonded Leather/ Polyester Blend/FoamWe requested changes to the wording of these options upon being notified of the customer’s dilemmaThe manufacturer stated both options of the sofa are made using the listed materials, but approved our suggestionsThe customer’s receipt shows: The item name: Bobkona Parrish 2-Pcs Left or Right Hand Reversible Sectional Sofa with selected option: Polyester Blend/Bonded Leather/FoamThe product page on our site will show photos of each option The delivery options available at checkout for this particular item, are as followed the default is Outside Home without signature required is free of cost and the default option when added to the shopping cartThe other following options are available at checkout: Threshold delivery is the first upgrade at $Room of Choice is the second upgrade at $Room of Choice with limited package removal at $The product details under the “Materials” lists: Bonded Leather, Foam, Polyester BlendTo make bonded leather, manufacturers use the scraps and fibers left over during the production of real leather itemsBlended with plastics, these scraps are attached to a hard-fiber backingManufacturers also frequently add coats and polishes to make the material look more leather likeMore information on these, links: https://en.wikipedia.org/wiki/Bonded_leather https://www.livescience.com/42090-what-is-bonded-leather.html 12/- We sent him the Return Bill of Lading paperwork with instructions to print three copies. On 1/our representative Vanessa called the customer to check on the status of scheduling the pickupThe customer refuses to because he won’t allow the carrier to pithe item with any return fee deduction(s).On 1/Vanessa wrote to the customer instructing him to schedule his return pino later than 1/or the carrier’s return contract will be canceled. This matter has been closed, the picancelled as the customer did not schedule a date with the carrierOverstock advised that we will pay the $return shipping fee with the customer being liable on the remaining $for White Glove piservice We welcome the customer to reestablish communications with us to execute a return for credit to order the desired optionAccording to our return policy the customer has until January 31st to initiate the returnThen proceed with scheduling a piwith the carrier Sincerely, Overstock

To Whom It May Concern 3/Customer contact Overstock in regard to the headboard and dresser from their order. The supplier was contacted in regard to having a new dresser sent to replace the damaged one. Overstock allows 1-business days for the supplier to respond to part
requests3/The supplier requested pictures on4/Overstock requested pictures from the customer 4/Customer was given $to keep the headboard as is. 4/Pictures were sent on. 4/Overstock contacted the supplier and advised that tracking must be provided in the next 1-business days. Customer was given an additional $compensationIf Overstock does not receive tracking the agent will offer alternate solutionsAt this time we recommend the customer continue to work with Jordan. Sincerely Overstock

To whom it may concern, The customer placed an order on 01/08/for the Gucci Guilty Intense Men's 3-ounce Eau de Toilette Spray.The customer contacted us on 01/16/and reported that their order arrived damagedThe customer requested a refund. We apologized to the customer and
explained that we would file a claim with the carrier for the damagesWe explained that it could take 1-business days for the claim to be completed and that a refund would be issued once the claim was filed.The customer was contacted on 01/19/and advised that a claim was filed with the carrierWe advised the customer that if the carrier didn't come out and inspect the damaged item by 01/25/2016, to dispose of the damaged itemThe customer's refund was issued on 01/19/2016, in the amount of $52.94, to their credit card accountThe customer may need to contact their financial institution to verify their credit posting timeframes.Sincerely, Overstock

Complaint: ***
I am rejecting this response because:I'm beyond upset how these people can lie about everythingI had to open a BB complain for them to acknowledge the fact they were wrong So before even opening this complain with the BB they ignored everything I was trying to tell themSo yesterday I received a package from overstock which I was never contacted that they were sending me anything They claiming to have send me the "Michael Kors" back to me but that is far from the truthThey send me the Celine nano bag that I had purchased last October 2016! To my suprised not only is this bag a used bag with no security tag no in voice nothing!! I have send pictures of what they send me which I attached I don't want this second hand bag I'm beyond upset and I even tried to called them today and was hung up twice by customer service ! What games is this! I'm upset I don't want this bag I want to return for a full refund of my money !!!
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To Whom it may concern;As was stated previously this customer first called in on the following;9/15/2017-Customer placed first order #*** for the Rivolite Ultra Light Piece Expandable Luggage Set. 9/26/2017-at 9:02PM-A replacement was set up under Order#*** with 2-day expedited shipping. 9/27/2017-at 8:00AM- Customer called in upset because she still does not know when her luggage set will ship out.9/27/2017-8:08AM- A email was sent to the warehouse letting them know an immediate replacement order # *** was set up and could they expedite the order out ASAP. 9/27/2017-9:29AM- Customer called back in and was upset because her original order has not been delivered or updated on UPS tracking. Asked to speak with a supervisor. 9/27/2017-9:AM Supervisor called the warehouse and was advised the original package has been deemed lost, and they are releasing the replacement today. Agent was giving the new tracking number *** *** and told the customer should receive by Friday no later than Monday and that is the soonest he can ship the order.Advised the customer the information; customer said she needs this before Monday and hung up the call. 9/27/2017-9:42AM- Customer called into the Executive Relations line and wants to make sure she will be getting her luggage delivered to her before she leaves on a tripAgent advised she would contact the warehouse to see if it will be shipped out today. 9/27/2017-9:54email was sent to warehouse asking if at all possible could we get this overnighted to the customer. 9/27/2017-12:48PM-Customer called back in to see if we received a response from the warehouseShe was advised it was already sent out with 2-day shipping under tracking #***. 9/28/2017-8:39AM-Customer called in and was upset that her luggage was not going to be delivered to her today. She advised she was leaving for vacation tonightAgent advised her she would contact UPS and turn her replacement package around and issue a refund. 9/28/2017-8:59AM- Customer called back in and wanted to get her Ref # for her records; agent supplied her the number. 9/28/2017-9:01AM- UPS was called, asked to return to intercept it and return to sender. 9/28/2017-9:AM-Customer was issued a full refund for her Rivolite Ultra Light Piece Expandable Luggage Set in the amount of $81.17. 9/28/2017-9:10AM-Customer chatted in with another agent and stated she was told by another agent in customer relations that she would receive her luggage todayWhich was incorrect information if that is what was told, since tracking was set with 2-day shipping. 9/28/2017-10:20AM-Email was sent to customer letting her know refund was issued for full amount. 9/28/2017-11:43AM-Customer called in and let agent know she didn’t get refunded for the warrantyCustomer was then issued a full refund for the warranty in the amount of $7.41. As of 09/28/the customer has been refunded in full.Since customer was issued a full refund on 9/28/no further credit or compensation will be done or offered. Sincerely,Overstock

To Whom It May Concern, -2/4/Customer ordered the Broadway Altus Plus Black 58-inch Floating TV Stand -2/11/Overstock Supervisor confirmed to customer during a phone conversation that UPS had lost the original order during shipment -2/11/Customer was advised during phone
call that an immediate replacement for the order was initiated(Replacement Order #***) -2/11/Customer was also advised during phone call that there wasn't an expedited shipping option available for replacement order -2/11/Customer offered verbal confirmation of replacement order status and the inability to expedite the shipping time frame. -2/12/Customer was notified by email of the expected delivery time frame of her order Sincerely, Overstock.com

Complaint: ***
I am rejecting this response because:
I am just not happy that I had to go through this means to correct something that I had already called about and yet going through this the communication is poor and needs to be corrected againWith this back and forth correcting can we just increase the amount to even $and settle this?
Sincerely,
*** ***

To Whom It May Concern Customer purchased the 24/Comfort Apparel Women's Plus Wide-leg Palazzo Pants on sale for $25.19. The site states, on the product page, “Was $31.49”. The $price was the MSRP and is not our list priceThe site information is correct and does not show
the MSRP at less than $Overstock will not be offering free shipping or a discount Sincerely Overstock

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** The overstock people seem to have at least admitted they had misrepresented the country of origin of the item in questionThey seem willing to stop falsely claiming a made in America status for said itemWe shall be watching

To whom it may concern, The customer placed an order on 08/01/for the Avery Island 10-person Resin Wicker Patio Dining SetThe customer paid for the order using the Overstock store credit card account and received a 10% discount on their orderThe credit card was charged $2,
Our records show that the customer was notified on 08/05/2016, via email, that there was a system error and that we did not have inventory to fulfill their orderWe explained that the order was canceled and a refund was issued in the amount of $2,to their method of paymentFor any inconvenience caused, we issued a 15% off discount on their next order with us On 08/16/2016, the customer contacted us to confirm why their order was canceledWe explained that there was a system error, and that we found that we do not have the inventory to fulfill the customer's orderWe explained that an email is sent once an order is canceledThe customer advised that they checked their email and did not see an email in regards to the cancellation of the order ***Per Overstock.com's Terms and Conditions (https://help.overstock.com/app/answers/detail/a_id/63), when a customer accesses our website, this constitutes their agreement to our Terms and ConditionsIf they do not agree with our Terms, they may not access the Site. As stated in our Terms and Conditions, "You agree that we may cancel your order after you have received an Order Confirmation without penaltyOn very rare occasions, you may receive a Shipping Confirmation from us, but the product is no longer available in our or our third party fulfillment provider's inventoryYou agree that we may rescind our acceptance and cancel your order without penalty if we are unable to ship the product you ordered due to unavailability." The customer's order was canceled, and per our Terms and conditions, the customer has agreed that we may rescind our acceptance and cancel their order without penaltyOverstock is unable to issue any additional money based upon our Terms and Conditions, and as the customer has accessed our website, they have agreed to the terms as provided within the Terms and Conditions Sincerely, Overstock

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** *** All I have to said is DO NOT WAIT days to let costumer know that there`s an issue I never receive any email until I call, then they send me an email so and the TV suppose to be deliver by September not OK. Thank you

To whom it may concern, Our apologies for any confusion regarding the Authenticity of the Single Set of StonewareThe information provided by the Manufacturer/Distributor was they have not manufactured Earthenware for over a Years time and that the Stamp was in error in there response to
usI have asked the Manufacturer if they can provide a Set with the Stamp and weight the customer would likeI will know in 1-business days.The items are eligible for return and if that is the case we will cover the return cost and arrange for pickup at the residence, however, the items will need to be repackaged by the Customer for return shipment by UPSIn the event the Manufacturer cannot supply the requested, we can also have the single set refunded if the customer wishes to purchase something else. Thank you for your patience and cooperation,Overstock Customer Service

To Whom it May Concern, Upon review of the customer’s account, I have found notes from Overstock Loss Prevention team, in an effort to protect security of the customer; the mentioned account has been flagged as FraudulentA package was shipped on 03/06/UPS has intercepted the package, and
all merchandise has been returned to return to Overstocks fulfillment warehouse, on 03/17/It is advised to report any un-authorized transaction with your financial institutionCustomer is advised to contact Overstock Loss Prevention department with any additional concerns regarding the security of his/her accountSincerely, Overstock

Complaint: ***
I am rejecting this response because: The 5th charge, for the same order that I placed one time and was cancelled by Overstock.com, still shows on my credit account, I am still receiving emails, and that 5th charge was actually the cost of the accompanying warranty plan to the item that Overstock.com cancelledI will be happy to accept the response once the charge is removed from my account
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meOverstock shall contact me to arrange pickup
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Attached to this rejection are the screen shots from Ebay prior to purchaseI can understand ONE mistake but to have as many as were on this listing the company should make it right. I offered for them to send me the square foot kit in another color or another pattern and they declined citing the cost was considerably more. I am making that same request todayI ordered 4, Square foot backsplash kitsI received 6" X 6" samples Please review the pictures above. 1) Title says - Square foot backsplash kit2) Picture shows - 18x24" tiles and all accesories3) Description clearly states what comes in the kit. I have pictures of all the listings and the description, title, and pictures are all similar but would all lead one to believe they are ordering a square foot kit and not a sample.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Complaint on going. Please note that Overstock used a third party merchant and that company never contacted me. The third party merchant used another third-party seller from ebay who had the item being returned priced at half the cost. Item was not as described the reason for the return. Overstock was not going to help until notice of Revdex.com filing
Sincerely,
*** ***