Overstock.com

Complaint: ***
I am rejecting this response because:I'll be sending this to my lawyer with hundreds of reviews from other customers having the same issue
Sincerely,
*** ***

01/31/Complaint: *** To Whom It May Concern: In answer to the customers question about her Club O Gold Rewards I will work on this issue to get the rewards transferred to the account she is using now under the email address: ***. I will send an email to the customer when the update of Club O Rewards is completed. Sincerely, Overstock

To Whom it May Concern, The customer must contact the bank directly regarding account information Comenity Capital Bank is happy to try and assist with getting your late fees removed The bank can be reached at 855-810-Representatives are available Monday-Saturday,
8:AM - 9:PM EST, closed Sundays and major holidays If the representative is unable to assist, a dispute is able to be filed for this scenario Sincerely , Overstock

To whom it may concern, Upon my research of order number ***, our customer, *** ***, ordered the Altra Aaron Lane Black 55-inch TV Stand, on 11/15/The Altra Aaron Lane Black 55-inch TV Stand, is marked as a large item and may take 1-business days to ship from our warehouse
Shipment confirmation was provided on 11/16/2016, under UPS tracking number ***, as a two part shipmentUPS record show a request for the package to be help for pick up on 12/23/2016, same day record show that both packages have been received at the front desk by, *** ***Previous to the pimentioned above, on 11/21/2016, customer called in asking for an update regarding tracking number: ***Overstock began an investigation to help locate customer’s package, a replacement order began processingReplacement order number ***, began processing on 11/21/2016. Next day 11/22/2016, shipment confirmation was provided with UPS tracking number: *** as a two part shipmentUPS final report indicates delivery took place on 11/29/2016, both packages left at front door On 12/16/2016, customer contacted Overstock Chat, reporting on drawer damagedAs part of procedure, Overstock sent a request to our specialized agents in the parts department, advising the warehouse of the damaged partsIt is advised that parts request may take 1-business days to receive follow upIf parts are available, our warehouse will prepare and ship within 2-business days On 12/18/2016, our customer reported part “D” missingOverstock representative has updated parts requestAs of 12/20/2016, Overstock warehouse has not provided updateCustomer reached out to Overstock for update on this dateNext day 12/21/2016, our warehouse provided response, stating: Supplier is not able to ship out a replacement part because they currently have no available inventory. Parts currently out of stockCustomer contacted Overstock on 12/22/2016, requesting an immediate replacement of the complete Altra Aaron Lane Black 55-inchUnit is out of stock at this timeUpon our customers contact on 12/23/2016, Overstock representative offered to contact our warehouse for restocking estimate, or file a damaged items report Due to holiday, no update was available upon our customers contact on 12/27/With no update to offer customer, Overstock offered a return of the Altra Aaron Lane Black 55-inch TV Stand, for a refund or $refund to keep the Altra Aaron Lane Black 55-inch TV Stand, as isFollowing day 12/28/2016, our warehouse has reported, there is no current restocking date availableOverstock has reached back to customer advising that the Altra Aaron Lane Black 55-inch TV Stand, is not currently expected to return to inventory, no estimated restocking dateAgain, offering resolution in the form of return for refund or credit to keep the unit as isOur customer states that the second shipment of the Altra Aaron Lane Black 55-inch TV Stand, was refusedUpon research with our carrier we do not have record of return or return shipping detailsCustomer has responded through email on 12/29/2016, stating “This was delivered to my house, and I dropped it back off to the center as I didn't want my card charged twiceI do not have a tracking number as this was a refusalWhere it is, I have no idea.” When packages are dropped off with UPS customer service desk, UPS will provide a receipt including the Tracking details If you do not have a receipt with tracking, please revisit the location you package was dropped off to obtain your shipment detailsIn order to track and process your return Overstock must obtain these detailsWithout return tracking history Overstock is unable to verify your returnIf Overstock is unable to verify the return of your package within days, you will be charged for the replacement order number ***Currently the Altra Aaron Lane Black 55-inch TV Stand, is unavailableOverstock is unable to honor a replacement, or provide replacement partsItems must be returned in order to offer a full refund, if you would like to accept a partial refund to keep the Altra Aaron Lane Black 55-inch TV Stand, as is and avoid returning the unit, in your possession please contact Overstock Customer Care in response to the previous email or you may call 1(800) 843- Sincerely Overstock

Complaint: ***
I am rejecting this response because:*** UPS package was delivered to a dock and signed by a person named *** on Sept18thThere is no confirmed address on this delivery, I do not have a dock on my home nor is there any person named ***. The original customer service DID accept the five fake gold bracelets and DID say I would receive a checkI have NO refund nor do I have the 14K gold bangle bracelets that I paid for in Dec2015. Where was the package sent, since there is no address associated on this tracking number? Why did Overstock issue a refund on one bracelet to me via email (as of today no refund check has been received.) I DO have the email where one of the fake products was processed for a refundThey all should be refunded at the same purchase price I paid, not anything less Again, there is no refund, no refund check received and no gold bracelets receivedI have nothing to show for a very large purchase of over one thousand dollars This is not acceptable.
Sincerely,
*** ***

Our furniture still hasn't arrived. Its that plain and simple we have asked for a full refund and didn't get that. They did give us $back which was very nice but that still leaves them with over $of our money with nothing to show for it. So how long can this corrupt company keep out money with nothing to show for it?! Where is our furniture or our full refund? Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

On 8/the customer purchased a nightstand with a Club-O Gold Membership. On 8/17, the customer notified us her nightstand arrived damaged/ defectiveWe submitted a parts request for railsThe warehouse was unable to ship so at the customers’ request, the item was replaced on 8/and
shipped 8/On 9/4, through an online chat, the customer stated she had not earned Club-O for a review written$was issued to her Rewards balance. On 9/the customer called in to place an order using Comenity’s financing service, but their systems were down, but the agent noted she’d call the customer back and honor a 21% couponOn 9/through an online chat, the customer advised that her published review was up and she had not been issued the Rewards as of yet. The agent issued $in Rewards. On 9/the customer called in to place her order with a 21% off coupon and request a credit increase from Comenity Bank.The phone number for Comenity Bank was provided to the customer and 21% coupon was agreed to. The customer called back on 9/and placed her order for the dresser using the promised 21% off couponOn 10/the customer chatted with us to check on the delivery of her Dresser. The driver didn’t show up and the delivery was scheduled for the following day by noon. On 10/the customer contacted us to claim a crack to the back panel of the dresser. On 10/an agent in our Over-sized Department called, left a voicemail and emailed the customer explaining we no longer carried the product and would need to initiate the return for a refund or offer a partial refund to keep the productThe customer called back requesting a refund10/the customer called in to check on our time-frames to complete the return since she wanted to pay, but not overpay her bill. The representative handling the issue called the customer back, left a voicemail and sent an email to explain the return process starting and provided more details on what to expectOn 10/the Overstock representative called, left a voicemail and emailed the customer advising the paperwork for the carrier would be emailed to her by the next day to schedule the pick-up. On 10/the Overstock representative noted the customer had donated the productOnce the donation slip was received, the customer was refunded on 10/23. All Club-O Terms and Conditions are found here: * https://www.overstock.com/56602/static.html *If you return an item, the Club O Rewards earned pursuant to the Program for that purchase will be deducted from your Rewards BankIf you lack sufficient Club O Rewards in your Rewards Bank, the Club O Rewards earned on previous purchases will be deducted from your refund on a dollar-for-dollar basisThe issues have all been considered resolved Below is the customers earned Bonus rewards not issued by CS08/12/New Member Bonus 11/10/$08/12/Club O 2nd Chance 11/10/$10/08/Reward for Review 01/06/$10/10/Reward for Review 01/08/$10/18/Reward for Review 01/16/$ With Sincere Regards, Overstock

To whom it may concern, The customer placed an order on 09/30/for the Safavieh Handmade Cambridge Moroccan Silver/ Ivory Rug (5' x 8')The order was delivered on 10/07/2015, to the customer, via UPS tracking number *** The customer contacted us on 11/05/because
they wanted the details about the return policyWe explained that they could initiate a return for most new and unopened items within days of delivery for a full refundWe explained that they could return items in new or unused condition with all original materials included with the shipment
We advised that we must receive the returned items at our processing facility within days of deliveryWe also explained that we inspect all returned items and award a partial refund for opened or used products, and that if the return is a result of our error or product is defective, we will refund the full cost of the merchandise and shipping charges
We explained that a new rug may actually shed heavily for the first few months of use and provided the details as to why this happensBecause the customer was worried that the shedding would not stop, we offered to help them with a return, for a full refundThe customer responded by saying: "We really like this rug - if we hold onto it for another month, you know to see if it stops shedding, will we still be able to make a return at that time?" Consequently, we explained that the return had almost passed the "return window policy" and that we would go ahead and make an exception On 08/22/2016, we were contacted to return the rugWe offered to send the customer a return label and advised they would be responsible for the return shipping feesThe customer was advised that if they do not feel that the refund is satisfactory, they can contact us, so that we can ensure that the "refund is fair." The customer wasn't happy with the response and requested that they receive follfrom a supervisor A supervisor contacted the customer, and explained that as an exception, we would be happy to return the rug for a full in-store creditThe customer did reply with the following: "Thank you for your help and for making an exception for mePlease send me a label and I will send back the rugCan you please let me know if there is a way I can track the status of the return?" We emailed the customer a free, pre-paid return shipping labelWe explained that they would need to print off the label and return it to their nearest UPS store, and that the in-store credit would be issued within 3-business days from when it arrives back to the warehouse ***The customer requested on 11/05/that we make an exception, to allow them to hold on to the rug for "another month"We agreed to make this exception; however, the customer did not contact us back a month laterThe customer waited for almost one year before contacting us to return the item Because the customer is outside of the extended timeframe that we allowed, if returned, they are responsible for the return fees, and are subject to a partial refund; which depends on the condition of the rug at the time of the returnAs a result, an in-store credit was offered to the customer, as an exception, due to the item has been used and the item is outside of the return timeframeOur records show that the customer did accept the offer to return for an full refund as an in-store credit. The customer was provided with a free return labelThe tracking number for the return is ***Once the item has arrived back to our warehouse, the customer will be issued a full refund as in-store credit, as was agreed upon. Sincerely, Overstock

To Whom It May Concern, If a customer chooses to return merchandise on their own, it is recommended the customer contact Overstock advising of the carrier and provides return tracking recordsCustomer should hold on to the return tracking receipt, until a refund confirmation is providedPlease have ***, email [email protected] with the return tracking recordsSincerely, Overstock

To whom it may concern: Thank you for bringing the above-referenced matter to our attention Overstock.com values its customers and does every reasonable thing in its power to ensure customer satisfaction with respect to our products and support Overstock has tried, without
success, to satisfy this particular customer. On 08/03/2016, Mr*** contacted our customer care team, to request Overstock’s help in getting the manufacturer to honor its 2-year limited-manufacturer-warranty that came with the “Hypotheory 36-inch Stainless Steel Professional Style Natural Gas Dual Fuel Range” that Mr*** purchased from our website on 04/17/(delivered to Mr*** on 04/29/2016) Overstock’s customer care team made multiple attempts to reach the manufacturer’s customer service department by phone, by email, and by filling out an online service request But, all of Overstock’s efforts were unsuccessful. Despite the fact that Overstock’s responsibility to return the product ended 30-days after the product was delivered, in the interest of customer service and Overstock’s promise to stand behind the products sold on our website, Overstock allowed the customer to receive a full refund of the purchase price totaling $2,106.58. Additionally, Overstock allowed the customer to keep the product In spite of the full refund and the free product that Mr*** received, Mr*** launched the present complaint. Overstock is not in a position to give Mr*** his desired outcome and provide repair and warranty on the product for which Overstock has already issued a refund Although Overstock has more than fulfilled its obligations to Mr*** by giving him a full refund (well after the return date had passed), and by allowing Mr*** to keep the product, in an effort to resolve this matter amicably, Overstock will agree to give Mr*** a $gift card (to Overstock) to compensate him for the trouble created by the product’s manufacturer. Please let us know if Mr*** will accept this in exchange for a fully executed release. And, as always, please don’t hesitate to contact the undersigned should you have any questions or concerns Sincerely, Overstock

To Whom it may Concern, It appears this order was placed during a patch when we were having troubles with bank transfers on international orders, and the order never fully processed on either endWe will be able to refund the customer, but we will need the customer to provide some
information so we can get that going since we do not have the order in our systemWe are currently awaiting the following : Bank account number: Account holder name: Bank name: Bank country: Bank address: Bank code: Branch code: Bank check digit: Swift code: Once we get this information we will be able to issue the refund Sincerely, Overstock.com

To Whom It May Concern, According to our records on order number ***, customer purchased the Avenue Greene Sonoma Oak Storage Bench with Beige Cushion, on sale at the price of $A club O reward balance of $was redeemed, customer paid $89.93, with the Credit card on fileAs a Club O Gold member customer earned 5% ($4.50) Club O rewards on this purchaseI have verified these rewards have been redeemed on 01/11/2017, for order number Redeemed rewards cannot be refundedA refund in the amount of $85.43, was issued on 01/22/2017, to the credit card account on fileSincerely, Overstock

Order Number: *** Item Ordered: Simple Living Reflections Buffet/ Console Option: Antique White Buffet Customer Desired Settlement: We want to throw
away the item so we do not have to inconvenience ourselves or we want them to pay us for the cost of having someone come and pick this up to take it to the UPS store at our connivenceThis will cost $and we do not want to have to front money because of an error Overstock made. -Customer has received a replacement order of the Simple Living Reflections Buffet/ Console Option: Antique White Buffet (Order #***)-As of 11/6/the customer is not expected to return original item but instead can dispose of it as they see fit-Customer will not be charged for replacement and no charge for returning item since customer doesn't need to return item-Customer has received what was ordered and Overstock considers this issue resolved. Thank you,Overstock

To whom this may concern, The customer did report this instance to us on 9/4/2015where she did receive the incorrect color of cushions as well as no hardware toassemble the furnitureWe stated to the customer that she would be contactedwithin 1-business days and in addition, it takes 2-
business days to shipthe replacement partsThis was reported to us late in the afternoon on Fridayand we also had Labor Day weekendThis meaning, Overstock and all warehouseswere closed on Monday the 7th as wellThe customer contacted us onthe next business day, 9/8/2015.9/8/this is when we found that there was an error withthe sku/model number to the product and we had it listed incorrectlyThis iswhy the customer received the black cushions to the set instead of tanThewarehouse agreed to ship the tan cushions and hardware to the customerSincewe are still within the allotted follow up and the 2-business days to shipthe replacement part(s) timeframe, we did allow the warehouse time to provideus the tracking information9/10/the customer contacted us again asking for astatus updateWe advised the customer that if our warehouse does not reply by9/11/with tracking information to the cushions and the hardware, we willissue a full replacement order for a different setOn this day ( 9/10/),the customer emailed this instance to our board of directors, who forwardedthis over for our Executive Team to step in and assist the customer9/11/We contacted our warehouse by phone who statedthat they that they would ship the cushions and hardware first thing on9/12/We are still within the shipping timeframe we originally stated tothe customer at this timeWe did end up receiving the tracking details fromour warehouse this afternoon ( 9/11/) and emailed it over to the customer.The customer was also given a 50% discount as compensation due to theinconvenience this issue had caused to her9/14/the customer received the correct cushions andhardware9/15/the customer emailed us stating that she received thecorrect cushions and hardware to the set and thanked us for our assistanceThis issue appears to be resolved unless the customerspecifies otherwise. Sincerely, Overstock

Complaint: ***
I am rejecting this response because: I had an entire ceiling fan that was originally $that overstock showed a price drop for and that price drop to $I never had a light kit onlyI had in my save cart the entire ceiling fan with lightplease view attachment of Overstock.com advertised price drop on the entire ceiling fan
Sincerely,
*** ***

To Whom it May Concern, Customer placed her order for the Williamsburg Humboldt Grey Waves Rug (10' x 14') on 9/03/17.Customer encountered an issue when the wrong size rug was delivered as a direct result of an Overstock error.Overstock initiated a replacement order for the Williamsburg Humboldt
Grey Waves Rug (10' x 14') on 9/19/New order #*** Overstock called customer and discussed the issues of the original order and the new order.Sent customer email with details of phone conversation and new order information. Sincerely, Overstock

To Whom it may Concern, The Freight Company Ceva provided the pick up of the Freight on 02/15/The Customers refund was processed the following dayHere is the Computer line: 02/16/3:PM Cheslsea Light Grey Top Grain Leather 2-Piece Loveseat and Sofa Set Return Complete The return amount was minus the Customer approved return shipping cost and was refunded to the same method of payment used for the purchasePlease check with the issuing Financial Institution for posting times.The customer was notified 02/16/by Phone and Email of the RefundThe refund was verified by our payment Support Department as successfully processed.Sincerely, Overstock

To whom it may concern, The customer placed an order for the Duramax Hammered Bronze Outdoor Propane Fire Pit on 08/07/The order was delivered on 08/10/2016. On 08/15/2016, the customer contacted us, and advised that they were missing part FThe customer requested that the part be
shipped out On 08/17/2016, a request was sent to the warehouse to ship out the missing partThe customer was advised that they would receive follin 1-business days On 08/23/2016, we provided the customer with alternate optionsThe customer replied that they would prefer to have the part shipped out On 08/24/2016, the warehouse provided tracking for the replacement partThe tracking information was forwarded to the customer On 08/25/2016, the customer contacted us and advised that they received the incorrect replacement part. On 08/26/2016, we sent a message to the warehouse, and requested that they ship out the correct part to the customer *** This is currently an open issue and we are working to get the replacement part to the customerIf the customer would like an update on the status of the request, they can contact Overstock, by calling *** Sincerely, Overstock

Hello,The customer contacted us on 6/05/2015, letting us know that the back of the dresser was missingWe informed the customer that unfortunately, we are unableto fulfill a parts request for the dresserWe offered three options for the customer:To return it for a refund or a full
replacementTo keep the dresser as is, for a partial refundHave a replacement sent to the customer and have them pick the needed parts from the replacementWe will pick up and return the rest of the replacementThe customer asked if we were going to cover the $fee that was paid to assemble the dresser and if we would be disassembling itSince it is up to the customer as to how they assemble any product and if they choose to pay to have it assembled, we do not cover these costsIt is always recommended to check the parts to ensure they are all included, before any item is assembledThe customer opted to have a replacement sent and they will pick the needed parts and return the remaining piecesWe also issued $back to their credit card for the inconvenienceThank you,Overstock

To Whom It May ConcernUpon review of customers order number ***, placed on 12/25/2016, I see our customer has purchased the Slumber Solutions Choose Your Comfort 14-inch King-size Gel Memory Foam Mattress, in the firm optionThe Slumber Solutions Choose Your Comfort 14-inch King-size Gel
Memory Foam Mattress, is offered in levels of firmness: Soft, Medium, and Firm, to provide a personalized comfort levelDue to the nature of Memory Foam the firmness level of every item is uniquePlease be advised that even similar products may produce different firmness resultsOn the Slumber Solutions Choose Your Comfort 14-inch King-size Gel Memory Foam Mattress, product page it is stated “Once opened this product is not returnable”A photo of the law tag has been requested to verify customer has received the accurate “firm” option as requested at the time of purchaseCustomer has been in communication with Overstock Customer careAn Offer to keep the Mattress as is has been made with the offer of: free Club O Membership with $75, rewards, or a $refundFurther deliberation has been requested by customerSincerely Overstock