Overstock.com

To Whom It May Concern, Our customer would need to contact their Financial Institution regarding their billing and statement questions. Comenity Bank contact info is: 855-810-2547  Sincerely, Overstock

Complaint: [redacted]
I am rejecting this response because:There is nothing that I found in the terms and conditions link provided that should have prevented this order being cancelled prior to the item shipping (which is, according to the terms and conditions, is the time in which a contract is accepted). Furthermore, I was informed by the customer service department that to return the item I would need to incur additional charges (over half the price of the ottoman in this case). This is not an acceptable resolution. I have since this first message received the shipping notification despite the several requests to cancel the order, and I have notified the shipper, Fed-Ex, that this order was not authorized and should be returned to sender without delivering to my residence. I would like an immediate and full refund to my credit card through Paypal. I have also started the dispute process with both Paypal, and my credit card company directly. Please refund my money and review your customer service policies so this does not happen to other unsuspecting people.  
Sincerely,
[redacted]

To whom it may concern, Our customer ordered the Diesel Men's DZ4322 Double Down Blue Watch on 09/18/2016. On 09/28/2016, our customer initiated a return for the reason “The quality wasn’t what I wanted” this considered a Buyer’s remorse return, meaning the item is not damaged of defective,...

customer will be responsible to cover return shipping cost for Buyer’s remorse reasons. When an item arrives damaged or defective Overstock will assume responsibility of the return shipping cost. Our customer has the option to set up returns online, through their Overstock account. To assure returns are set up for the correct reason, we ask our customer to contact customer care directly. Please know all products are subject to an inspection, if it is determined the item is not defective customers will be held responsible for return shipping. On 9/28/2016, our customer emailed Overstock customer care concerning the return. At this time a return has been initiated for the correct reason “Manufacture Defect”. A new label was generated to have Overstock pay for the return shipping cost. Our customer has been called, and a voice message was left. A full refund has been released to the original form of payment on 10/04/2016. Sincerely, Overstock

Complaint: [redacted]
I am rejecting this response because:my complaint was about defective patio furniture - not a jewelry box
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Again I have not gotten the item in question. There was no delivery to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:   The Back of the dresser should have been sent the first time, I spent well over 140$ between the George Washington bridge, gas and parking just to bring the missing piece back to NYC. That expense should not be incurred by me. At no time did Overstock offer to pick up the 2nd delivery that had to be sent to NJ, In fact, I was on chat with this company for 20 minutes and the lady I chatted with although very polite, at no time was remotely HELPFUL or UNDERSTANDING of the inconvenience and logistics. I pleaded with them to take the responsibility of opening these heavy boxes and sending me the missing piece only so I wouldn't have to hurt myself trying to lift, move , open and repack these boxes alone. They refused. That is not being accommodating to the consumer in any way shape or form.  I had to open 3 gigantic and heavy boxes to find a packing slip, of which there was none, figure out what pieces to cherry pick from the boxes, re pack the boxes and call to have them re shipped. Shall I send the receipt from my 3 visits to the chiropractor to help me after I lifted these dumb boxes by myself, because I will... This was an enormous inconvenience, and it was handled in a very unprofessional manner from the get go. How in Gods name would a consumer know that a back of a dresser was not included in the original packaging? I am not a furniture maker. I am a girl who needed an affordable dresser. The situation has escalated to the point where the dresser cost more emotionally and financially then I intended to spend and that is not my fault, it's yours. Electing to hire someone to put it together is on me. The rest, is on you. As I said initially, 40$ is an insult considering the time, money and aggravation I incurred because of your ineptitude. Make a respectful and fair offer. I believed the Revdex.com was in the business of protecting the consumer from unfair and unprofessional business practices so I contacted you for guidance and assistance. 
Sincerely,
Staci [redacted]

[redacted]Complaint ID: [redacted]  To Whom it may concern, Our apologies for any confusion. I made sure the bed was reordered today. The new Order Number is on the customer's account. Sincerely, Overstock

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have My Club O Gold rewards with the account [redacted]@ostkguest.com. The amount is $70.08. What will happen to those reward dollars? Can my rewards be transferred to a gift card?
Sincerely,
[redacted]

Tell us why here...To Whom It May Concern, -Customer ordered three (3) Westinghouse Brentford 52-Inch Reversible Five-Blade Indoor/Outdoor Ceiling Fans on 12/14/2017-Customer had order delivered on 12/19/2017. Customer received three (3) Westinghouse 66496 Single-Light Wall Brackets and did not...

receive the three (3) Westinghouse Brentford 52-Inch Reversible Five-Blade Indoor/Outdoor Ceiling Fans as originally ordered on 12/14/2017-Customer was shipped replacement order and again received three (3) Westinghouse 66496 Single-Light Wall Brackets on 12/22/2017 and did not receive the three (3) Westinghouse Brentford 52-Inch Reversible Five-Blade Indoor/Outdoor Ceiling Fans as originally ordered on 12/14/2017-Customer contacted Overstock on 12/23/2017 asking that the original order be fulfilled for the three (3) Westinghouse Brentford 52-Inch Reversible Five-Blade Indoor/Outdoor Ceiling Fans-Customer contacted Overstock on 12/27/2017 and was told that the Westinghouse Brentford 52-Inch Reversible Five-Blade Indoor/Outdoor Ceiling Fans were out of stock and order could not be completed.-Customer was contacted by Overstock on 12/28/2017 and was offered a $100.00 credit and told that Overstock could not honor the price of the fans at the original price of $38.99 due to current cost of $298.00 each. -As of 1/3/2018 Overstock has no indication of a return of the incorrect items that were delivered.-In an effort to resolve this issue, Overstock is willing to offer customer a $250.00 credit and be allowed to keep or dispose of the six (6) Westinghouse 66496 Single-Light Wall Brackets. Sincerely,Overstock

To Whom It May Concern,                We at Overstock strive to evolve and expand on our service level and product offerings to give an even better online shopping experience. The Terms and Conditions say the coupon may only be used...

once and cannot be combined with any other offer nor past purchases. Does not apply to items in current site promotions (items on sale)  Coupons are for use only on your current order. Once you submit an order, you cannot apply a coupon to that order.  Pricing, specifications, availability and terms of offers may change without notice. Qualifying totals and maximum savings will calculate before taxes, fees, shipping and handling. Overstock.com is not responsible for pricing or other errors, and we reserve the right to cancel orders arising from such errors.  The ordered product was on sale for 30% off and our coupons will not stack. Our system will give the customer the best possible price for their order.  We value our customers and the feedback they provide helps us in implementing new training methods to give our customer's the best service.  Furthermore, we apologize for the poor customer service that was given by the agent of Overstock. We hope you love the rug and will enjoy a courtesy in-store credit of $20 which will automatically be applied to your next purchase.  It is our hope that this will come to a final resolution. We feel that we have done everything that can reasonably be expected to satisfy this customer.    Sincerely,    Overstock

Complaint: [redacted]
I am rejecting this response because: Overstock.com in their last response said that if I wasn't happy with the options, I could return the item(s). However, when Overstock.com advised that they would price-match, I got rid of my old beds, so returning the beds is not an option which I mentioned previously. Overstock.com also advised that if I let them know within seven days (which I did) Overstock.com that I still had unresolved issues, my complaint would be reviewed. Photos of the  damages on the furniture were provided to Overstock.com and I considered $400  reasonable compensation. Also the price-match Overstock refunded was short $30 from what I asked for. So to resolve this matter, I am requesting $430.00 which I consider to be fair and equitable. With respect to the fact that this furniture was listed on Overstock.com's website under the fictitious company name Luca Home is an issue that has not been dealt with because Overstock.com still has Grupo Dupen's whole line of furniture listed as being from Luca Home, a company that dies not exist. Other customers are continuing to purchase this brands products for very high prices because they are unable to comparison shop because of Overstock.com's failure to provide the true manufacturer of this furniture.  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Refund had been received. However, Overstock charged 146$ refund fees.

To whom it may concern,   A crypto-currency transaction can fail for a number of reasons due to the high fluctuation occurring during the time of checkout. If the transaction fails, the amount paid will be refunded back to the customer. Contractually all of the refunds Overstock issued for...

BTC, for any reason, will go back to the customer’s email with the Wallet service provided by Coinbase. This is standard for all crypto-currency refunds. If the customer does not have a Coinbase account, they will need to make an account with the email address provided on the order and they can then transfer the funds from the Coinbase account to their preferred Wallet. The account can be deleted after it is created and used.  Sincerely , Overstock

To whom it may concern, Most items are expected to arrive within 3-6 business day from your order date.  Despite our efforts, once an item has left our shipping warehouse Overstock does not have control over truck load and volume. Items shipping in multiple packages, there is a chance the boxed may be transported separately and may arrive on separate dates. Overstock strives to provide our customers with the best online shopping experience. Overstock provides any checks and balances to help assure our product quality. We understand situations may arise, we are happy to help in replacing parts or finding an alternative resolution. According to our records, part “O” was shipped with UPS tracking number: [redacted] on 12/12/2016,an email notification has been provided on this date. According to UPS your replacement parts have been delivered as 12/15/2016. At this time I do recognize your TRIBECCA HOME Catalpa Walnut Finish Weathered Highboard has been delivered, a replacement for part “O” has been provided. At this time I do recognize your TRIBECCA HOME Catalpa Walnut Finish Weathered Highboard has been delivered, a replacement for part “O” has been provided for a refund, we are happy to assist. Sincerely, Overstock

Complaint: [redacted]
I am rejecting this response and will just make decision not to purchase from them again
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The tracking number provided shows that the order has not gone out and will not arrive today. Plus, it shows it's a package that weighs 60 lbs. That is too heavy for to be my parts or a re-shipment of the original order.I also want a direct number to contact someone and not a toll free number.
Sincerely,
[redacted]

To whom it may concern. Upon review of order number [redacted], for the Sony PlayStation 4 Pro - 1TB, our records show your order was placed on 12/07/2016. Electronics and media product may take 1-4 business days to leave our warehouse, and are expected to arrive within 15 business days (weekend...

days not included). Products on site are subject to change; with thousands of products listed on site we do our best to assure all items are accurate. Despite our best effort there may be errors in the product listing.  As part of the dispatch procedure items are checked for errors. If there is an error in the product listing, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection. On 12/13/2016, Overstock Customer care contacted our customer via email, advising of the error a  $50.00 in-store credit was applied to as a courtesy for the product error. Our customer was provided with the option to proceed with the order or cancel. Our records show the  Sony PlayStation 4 Pro - 1TB , was shipped on 12/15/2016 with UPS tracking number [redacted], and delivered the following day 12/16/2016. At the time of purchase, the product description for the PS4 Dualshock 4 Wireless Controller - Jet Black, included 2 PS4 Dualshock 4 Wireless Controller - Jet Black, and one Playstation 4 Gold Wireless Stereo Headset. Customer Care Specialized representative, have reached out to our customer today 12/20/2016, he has honored the original product description with order number [redacted], at no additional cost to our customer. Sincerely, Overstock

To whom it may concern, Our customer purchased the Startastic Holiday Light Show Laser Light Projector - As Seen on TV, on 9/08/2016. This product is fulfilled by our Trusted Merchant, and may have a different return policy than Overstock standard policy. Our trusted Merchant has provided a 1-3...

business day processing time before the order will be shipped from our warehouse. If For any unforeseen reason our warehouse is unable to ship an order within 2 days of the listed ship out time frame, our customer will receive an email notification with an option to cancel the order or leave open for fulfilment. If customer does not reply, or we are unable to ship within a 30 day time period the order will be canceled and refunded. Overstock received customers request to cancel the Startastic Holiday Light Show Laser Light Projector - As Seen on TV, on 9/17/2016. Order has been canceled per request.   On 09/08/2016, our customer purchased the Holy Bible: Niv, Beautiful Word Bible, Multi-color Floral Cloth: 500 Full-color Illustrated Verses (Hardcover). Overstock standard ship out time frame for media items is 1-4 business days. Despite our best efforts, quantity or availability of a product may have changed just prior to you placing your order we will normally verify availability and confirm there are no errors on the product page as part of our dispatch procedures. According to our Overstock Terms and conditions, you agree that we may rescind our acceptance and cancel your order without penalty if we are unable to ship the product you ordered due to unavailability. On 9/15/2016 our warehouse canceled this order due to an inventory error. In the case we are unable to fulfil your order an email will be provided to inform customer of the inventory error. If you have not received appropriate communication, you may check your email; spam or promotional files.  On 09/13/2016, Customer placed an ordered for the Samsung 40-inch Class 1080p Smart Slim LED HDTV with Wi-fi (Refurbished). Our warehouse has provided the standard 1-2 business day ship out time frame with standard delivery time frames of 3-6 business days. On 9/14/2016, we received confirmation the Samsung 40-inch Class 1080p Smart Slim LED HDTV with Wi-fi (Refurbished) will be shipped with UPS, tracking number:  [redacted]. UPS records show an Origin Scan, on 09/21/2016, followed shortly by the departure scan. Delivery took place in Orlando Florida on 09/27/2016. Our customer has been contacted Via phone, a voice message was provided. An email has been sent with compensation.    Sincerely, Overstock

To Whom it may concern,   We have received feedback from the carrier that the freight is in fact lost. A refund for the desk has been issued on 12/27/17. Posting timeframes may range from 3-5 business days depending on the financial institution.   Sincerely , Overstock.com