One Solution, Inc.

This request went well. My problems were solved very professionally.

Thank you for the service. It was very quick. It was nice not having to take my computer to a store. It saved time so that I could do other things in the office while the computer was being fixed.

very helpful in solving my problem

highly competent, fast.... however, there needs to be an effective way to allow me, the customer, to verify that their interference into my computer is not a scam. At this point, I am still not sure.

garry great service very professional

very quickly solved my computer problem seemed to be very knowlegable. Would recommend highly. Ryan [redacted] worked quickly and had my computer up and running.

I appreciate the work that was done by both of the people who worked with me for almost three hours very patiently and kindly. I live in an assisted living facility and am in my apt alone many hours. My computer is very important to me and keeps me connected to the outside world and to my family who live away. I am very grateful for this day's work and the workers, one named Michael but I don't know the other one's name, sorry. I am happy to get the infections taken away from this computer and hope that it will be safe now.

My experience was great. I would recommend to others needing help. Very helpful and nice.

You do very good work and I am happy to do business with you

you did good work

very helpful

Hi Ms.[redacted]We thank you for your patience and would like to sincerely apologize for the experience you had with our support team. We do have 24x7 support and are always glad to help and serve you, but unfortunately due to some internet problems our support team was lacking in their services. This...

has now been taken care of and we would be glad to provide you the best of our services. Also, as a gesture of honest apology, we have upgraded your support package from 1 Month to 6 Months, without any additional charges. We look forward to serving you and making you a satisfied customer.     Please let us know what time suits you best for us to contact you to help resolve the issues on your computer.Best,[redacted]                                                                                                                                                                                                                                            Director                                                                                                                                                                                                                                                               One Solution Inc

did a fantastic job in cleaning up the problem. will definitely call if I have any more problems.

One Solution lets different companies to use its gateway(merchant account) and they are the biggest scams in world...They let companies from india use there gateway who in return scam people thrugh telephone...They take hundreds of dollars to fix up the issues which are baseless and can be solved by a local technician at very cheap costs........so people please beaware of these frauds.....most probably you get unwanted pop ups on your system stating phone numbers which lands up in in different scaming tech support companies across the world each time you call them......[redacted] SCAMERS!!!!!!!!!!!!

very good service. I am very pleased,

The problem was really never fixed. The solution was a work around the problem by creating another profile. However, I had no idea how much work would be required to get some of my programs working again with the new profile. After 3 days of work I finally got my programs working correctly again. I was never told how much work would be involved with a new profile. If this happened to someone with little experience they would have no chance of getting their system working without spending a few more sessions with One Solution. You end up running a program and finding out it doesn't work and One Solution fixes it and then you run another program and you would have to go through the whole procedure again.

This is by far the best tech support I have ever had, they are very intelligent and know exactly how to fix the problem..I would highly recommend them to anyone needing help.

customer service was very professional, helpful and was a pleasure to work with

Hi Ms.[redacted] Here, at One Solution Inc, our only goal is to provide an exceptional customer experience; and we would like to apologize for not being able to make you a satisfied customer.We also thank you for informing us of the ill experience you had, and we will make sure that this does not happen again with you or any of our valued customers. If possible, please provide us the name of the technician who failed to serve you and resolve the issues in a timely manner.Also, we greatly appreciate your time & patience and will ensure that we resolve your computer problems at the soonest. Please let us know the best time to contact you OR you can contact our support team at your convenience. The support team is available 24x7 on [redacted] Regards[redacted]One Solution Inc

I was assisted by a young lady named Diana [redacted] and a man named James. I had a lot of issues with my computer, most of which I hadn't known were there until Diana took the time to point them out. She explained everything to me and made sure I understood what was wrong and what was going to happen. She was considerably knowledgeable; and she very kind and patient and fun to talk to. James did an excellent job fixing what was wrong and my computer was working faster right away. He was also thorough in maintaining contact with me over several hours, and he was very helpful and considerate in ensuring I knew what he had done. He also took the time to download programs that would help me maintain my computer from here on out, which I wouldn't even have known to ask for. And then the supervisor, Jason, made sure I was satisfied with my computer before concluding the services. Amazing job all around, and I greatly appreciate all your help and kindness!