One Solution, Inc.

Satisfied with assistance rendered by Henry for my pop-up problem and infections. Would reccomend their services for computer problems.

Hello Miss [redacted],Thank you for documenting this complaint and bringing this to the Revdex.com’s attention. Your complaint will enable them to further realize that we are a legitimate and a customer centric business and that customer’s such as yourself tend to misstate or misunderstand facts. Further, I...

would request that you refrain from making false claims or statements such as “Scammers One Solution Inc, pretend to be one of [redacted] Support technicians, they steal/copy Apple's logo, letterheads, information to scam consumers, they send scam emails to get consumers, consumers trust big corporations.” You have received the service agreement clearly showing our logo, business name, details and terms & conditions. Further, we did not claim to be affiliated with [redacted] or any other brand – which is clearly mentioned on our website and the service agreement in your email and was clearly explained to you by the agent you spoke with and the billing team at the time of payment. You searched for computer repair/support on Google and found us. The phishing email you received was something, which is done by scammers globally at a large scale, and if we were involved in such unethical practices, we would not be the organization we are today. Also, please keep in mind that you may have the right to claim anything, but we have call recordings, video recordings of the work done on your system and contracts provided to you which clearly show our legitimacy and that you either misunderstood the facts or are misrepresenting them. Also, I would like to highlight that a licensed/paid antivirus was installed on your system apart from optimizing your system and creating email spam settings to safeguard your account.You paid us $299.99 for one-year tech support (including the software cost). After the work was completed, you called in and asked for a refund. We advised you that since licensed software was installed, we are unable to provide a full refund but offered a partial refund per our T&C – to which you agreed over the phone. Upon sending you the same in writing, we did not get your confirmation in writing and hence this was not processed. You then called the next day threatening to go to Revdex.com, FTC and disputing the charge with your bank if you do not get a full refund. We advised you that a full refund shall be processed and that you can still keep the licensed software, complimentary from One Solution Inc. On Monday, June 19 2017, we emailed you confirming that your refund has been processed and should hit your account within 7 business days. We are a small business and I do not appreciate being harassed and blackmailed by hollow claims just to get your money back, when we have already agreed to do so regardless of your claims and overlooking our company policy. Not just the documentation, but the call recordings will also show that your accusations are false and that you are smartly trying to extract an undue refund. Please use this smartness in a positive way to help others around you and not just for your own advantage. I request that you remove this complaint and stop misbranding my organization, lest you wish for me to pursue the matter legally. I also request Revdex.com to make a note of this customer for future complaints with other companies that may face similar harassment.

My computer is working better than before.

I am very happy and satisfied with the solutions and help from the Tech Supports. Especially Mac [redacted] and Eugene.

Excellent supreme service! My call was answered immediately and I was helped by two technicians: Fred and Ryan. They were great and did a quick superb job of fixing my computer. 10 stars!

positive. Great support

the service was outstanding and the tech did a excellent job of letting me know what he was doing and what to do in case of a follow up.

GOOD

The original tech was not customer friendly. The second tech was much more helpful.

Everything is working! Thank you for your patience and courtesy!

Wonderful technical support and highly trained and knowledgable technicians. I highly recommend them!

I am very happy with the service I received from tech. support. My computer works great now. Tech support made the whole ordeal very easy. Thanks!!!!!!

I recommend One Solution, Inc. for those that are in need of technical support. Their expertise in this issue along with the software that is required to assist you is quite impressive. Having this company just a phone call away reassures me that if I ever have another problem, they will be there to assist.

your support have been very helpfull thank you

My experience we much better than expected. Very courteous and professional. Patient beyond expectations. Solved my problems and prevented more issues.

The service was very quick and pain free. I called and immediately was help with the computer issues and it took a matter of minutes. Sandy was very nice and helpful!

Jason was very helpful and explained everything well.

thank you for your assistance and patience in helping me troubleshoot my computer

hi my name is [redacted] and I am very pleased with my service I received from Mr. Ryan [redacted] from one solutions inc. the process was very smooth and uneventful and I am quite pleased with all he has done for me and will use his services again on another computer. thank you again Ryan.

I am satisfied with the work performed today.