Initial Business Response /* (1000, 5, 2015/10/28) */
Re: Revdex.com Case Number
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated October 21, While
we cannot share specific details in this public response, our claims department contacted
the
complainant on September 24, 2015, to address her concerns, and we will continue to work with
the complainant to reach a satisfactory resolution
Sincerely,
Auto Claims Department
State Farm Insurance Companies
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and State Farm has agreed to reimburse me for incorrectly charged me for a motorcycle insurance that wasn't mine
To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated August 1, While we cannot share specific details in this public response, our Marketing department has addressed this concern with our lead provider and added the consumer to our in-house suppression
fileThe consumer should allow 4-weeks to ensure all mailings have stopped. Sincerely,State Farm Marketing Department
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated 10-10-While
we cannot share specific details in this public response, a member of our Agency
Department contacted the complainant on October 2016, to address her concerns,
and we will continue to
work with the complainant to reach a satisfactory resolution
Sincerely,
Agency/Sales Administration Shared Services
State Farm Insurance Companies (B5537.pdf)
I am rejecting this response because:State Farms' May 26, response included "...our underwriting and SFFP department contacted the complainant on May 24, to address her concerns...."Please note, on May 24th the underwriter did contact me, however the SFFP department did NOTIn fact, the underwriter I spoke to advised that SFFP would be contacting me within a day or two and was surprised they hadn't alreadySince the SFFP department failed to contact me, I contacted them on this date (May 26th) at approximately 4pmAfter advising the SFFP department of what was going on, they advised, "well, your local agent's office never requested that you be refunded." I then contacted the local agent's office (Brian Schlesinger, State Farm: 337-232-0642) at approx4:20pm and requested to speak to Brian Schlesinger himselfAnother agent then got on the phone, advising "he's not here" and when I had questioned about being reimbursed, the agent got very rude with me and advised that she was going to call SFFP herself, then call me backupon her hanging up I overheard her say "I don't have time for this..." Needless to say, she never called me backSo, here we are on June 31st and it has been over weeks now since State Farm had taken $from my bank account after I had cancelled my insurance and have still failed to make any effort on refunding my money
I am rejecting this response because: They sent a letter to my house and said they talked to me about my past due bill which is falseIf they had I would have paid itAlso when I called in April to get homeowners insurance and originally found out about my lapse Carlos assured me if I paid then it would be fine from January to June and the state farm insurance card I received shows thatThey charged me for the full months and when I read the coverage dates on the card it shows April to June So again they took my money, lied about my coverage and gave me documentations I cannot deal with the lies on a Amanda Tokarzewski behalf and the entire StateFarm "family"They have not tried to resolve any situation and it is affecting me in the most negative way I'm looking for justice here and I feel like I'm getting screwed from every personI did not mess up here and I would like this matter to be resolved fairly
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 5, While we cannot share specific details in this public response, our Underwriting Department contacted the customer on September 12, to address her concerns, and we have reached a
satisfactory resolutionSincerely, Underwriting Department State Farm Insurance Companies
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated July 19, While we cannot share specific details in this public response, an SFPP department supervisor contacted the complainant on July 20, 2017, to address his concerns, and we have reached a satisfactory resolutionSincerely, SFPP department Phone: 888-311-
October 9, Revdex.com N University Peoria, IL Revdex.com Case Number: *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated June 23, While we cannot share specific details in this public response, our Agent contacted the
complainant on October 3, 2017, to address his concerns, and we will continue to work with the customer to reach a satisfactory resolutionSincerely, Auto Underwriting Department State Farm Insurance Companies
October 2, Revdex.com Harrison Peoria, IL Re: Name of Complainant: Kerry *** Case # *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 21, While we cannot share specific details in this public
response, a member of our Agency Department contacted the complainant on October 02, 2017, to address Kerry *** concerns, and we will continue to work with the complainant to reach a satisfactory resolutionSincerely, Agency Sales Administration Agency Sales Administration State Farm Insurance Companies Corporate Headquarters
Initial Business Response /* (1000, 5, 2016/01/13) */
Re: Revdex.com Case Number XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated January 5,
While we cannot share specific details in this public response, our Underwriting
Department attempted
to contact the complainant on January 12, 2016, to address her
concerns, and we will continue to work with the complainant to reach a satisfactory
resolution
Sincerely,
Auto Underwriting Department
State Farm Insurance Companies
Initial Consumer Rebuttal /* (3000, 7, 2016/01/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I absolutely do not accept this response*** and his office are being dishonestMy husband and I repeatedly contacted *** and *** and were told that our insurance for both policies had been cancelled as of 12/1/2015,and would not be reinstated until we paid for our policy that was not due until 12/12/This did not make sense, so we did not pay itWe repeatedly asked why our insurance would have been cancelled when our daughters policy had nothing to do with oursWe paid the money for our daughters policy and were still told that we had no insurance, and we would not be reinstated until we paid for the policy that was not dueWe made a payment on 12/5/2015,in the amount of for my daughter's insurance, and after making the payment, *** and *** told my husband as well as myself that the insurance still would not be reinstated, and it was the weekend, so we still would not have insurance until they talked to State Farm on Monday, and at that time, my husband told them they were playing games, and do not try to reinstate the insuranceWe had no insurance after the 1st, and I do not appreciate them trying to justify keeping funds they did not earnThere was no insurance after 12/1/2015, so whatever this policy is you are using to keep my funds is and was not in effectThis office ran by dishonest, unethical, and greedy staff, and is a horrible representation of State Farm, and I reject this offerDo not tell me I do not have insurance, and then when you see I will not be shaken down, try to reinstate what should not have been cancelled in the first placeI want the rest of my money for any insurance you are charging me for, for insurance that I did not have after the first of DecemberIt is sickening to see how this State Farm office treats customers
Final Business Response /* (4000, 9, 2016/02/03) */
Re: Revdex.com Case Number XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated January 26, While
we cannot share specific details in this public response, our underwriting leadership is
corresponding with the insured on February 1, to address her concerns and we will
continue to work with the complainant to reach a satisfactory resolution
Sincerely,
Auto Underwriting Department
State Farm Insurance Companies
Revdex.com Case Number: *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated December 2, While we cannot share specific details in this public response, our underwriting department contacted the complainant on December 6, 2016, to address her concerns,
and we have reached a satisfactory resolutionSincerely, Underwriting Department State Farm Insurance Companies
January 29, Revdex.com N University Peoria, IL Re: Revdex.com Case Number: *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 17, While we cannot share specific details in this public response, our Claims Department
has communicated with the complainant in writing via letter dated January 24, to address his concerns, and while our position is firm, we will review and consider any new information if presentedClaim Team Manager *** *** attempted contact with the complainant on January 22, 2018, and followed with the letter dated January 24, offering to discuss and/or review any new information he may haveSincerely, State Farm Claims *** State Farm Fire and Casualty
I am rejecting this response because:
They have not tried to resolve this matter and are being unreasonableI need to get this resolved by them reinstating my insurance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12398747, and find that this resolution is satisfactory to me
February 5, Revdex.com Harrison Peoria, IL Re: Revdex.com Case Number *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated February 5, While we cannot share specific details in this public response, our SFPP department
contacted the complainant, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolutionSincerely, State Farm Payment Plan SFPP Department State Farm Insurance Companies
March 17, Revdex.com Heart of Illinois Revdex.com N University Peoria, ILRE: Complaint# *** *** T *** *** * *** *** Saint Augustine, FL Auto Policy Number: *** *** To whom it may concern: Thank you for giving us the opportunity to respond to your inquiry received by our insured, *** ***State Farm agent, Perry *** reached out to our insured on March 10, to discuss his concerns regarding a discrepancy between a quoted auto insurance premium and the rate at which it issuedWe are sending a written response to our insured, *** ***, to address his additional concerns mentioned in his follwith your institutionShould you require any additional information regarding this matter, please do not hesitate to call Auto Underwriter, *** *** *** Sincerely, *** *** Auto Underwriting Team Manager State Farm Mutual Automobile Insurance Company -
Initial Business Response /* (1000, 5, 2015/08/26) */
Providing Insurance and Financial Services
Home Office, Bloomington, IL
August 26,
Revdex.com
Harrison
Peoria, IL
Re: Revdex.com Case
Number XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated 08/24/While we
cannot share specific details in this public response, our underwriting department contacted the
customer on August 19, 2015, to address his concerns, and we have advised the customer he
can contact a local State Farm agent to complete a new application for State Farm insurance
Sincerely,
Auto Underwriting
State Farm Insurance Companies
Initial Consumer Rebuttal /* (3000, 7, 2015/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did advise me that I could file for bew insurance with my agent, but that does not help my situation in any way, shape or formThe fact of the matter is that they cancelled my insurance without notifying me, and unless State Farm sends a certificate of of compliance to bmv showing I had insurance on the date of the accident then my liscence will be suspendedI had my insurance all paid up, they have something wrong in their system, and now I am probably going to lose my job because of my liscence suspension
Thanks for nothing State Farm
Final Business Response /* (4000, 9, 2015/09/03) */
September 3,
Revdex.com
Harrison
Peoria, IL
Re: Revdex.com Case Number XXXXXXXX
To Whom It May
Concern:
Thank you for the opportunity to reply to your correspondence dated 08/24/While we
cannot share specific details in this public response, our underwriting department contacted the
customer on August 19, 2015, to address his concerns, and we
have advised the customer he
can contact a local State Farm agent to complete a new application for State Farm insurance
Sincerely,
Auto Underwriting
State Farm Insurance Companies
Initial Business Response /* (1000, 5, 2015/10/28) */
Re: Revdex.com Case Number
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated October 21, While
we cannot share specific details in this public response, our claims department contacted
the
complainant on September 24, 2015, to address her concerns, and we will continue to work with
the complainant to reach a satisfactory resolution
Sincerely,
Auto Claims Department
State Farm Insurance Companies
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and State Farm has agreed to reimburse me for incorrectly charged me for a motorcycle insurance that wasn't mine
To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated August 1, While we cannot share specific details in this public response, our Marketing department has addressed this concern with our lead provider and added the consumer to our in-house suppression
fileThe consumer should allow 4-weeks to ensure all mailings have stopped. Sincerely,State Farm Marketing Department
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated 10-10-While
we cannot share specific details in this public response, a member of our Agency
Department contacted the complainant on October 2016, to address her concerns,
and we will continue to
work with the complainant to reach a satisfactory resolution
Sincerely,
Agency/Sales Administration Shared Services
State Farm Insurance Companies (B5537.pdf)
I am rejecting this response because:State Farms' May 26, response included "...our underwriting and SFFP department contacted the complainant on May 24, to address her concerns...."Please note, on May 24th the underwriter did contact me, however the SFFP department did NOTIn fact, the underwriter I spoke to advised that SFFP would be contacting me within a day or two and was surprised they hadn't alreadySince the SFFP department failed to contact me, I contacted them on this date (May 26th) at approximately 4pmAfter advising the SFFP department of what was going on, they advised, "well, your local agent's office never requested that you be refunded." I then contacted the local agent's office (Brian Schlesinger, State Farm: 337-232-0642) at approx4:20pm and requested to speak to Brian Schlesinger himselfAnother agent then got on the phone, advising "he's not here" and when I had questioned about being reimbursed, the agent got very rude with me and advised that she was going to call SFFP herself, then call me backupon her hanging up I overheard her say "I don't have time for this..." Needless to say, she never called me backSo, here we are on June 31st and it has been over weeks now since State Farm had taken $from my bank account after I had cancelled my insurance and have still failed to make any effort on refunding my money
I am rejecting this response because: They sent a letter to my house and said they talked to me about my past due bill which is falseIf they had I would have paid itAlso when I called in April to get homeowners insurance and originally found out about my lapse Carlos assured me if I paid then it would be fine from January to June and the state farm insurance card I received shows thatThey charged me for the full months and when I read the coverage dates on the card it shows April to June So again they took my money, lied about my coverage and gave me documentations I cannot deal with the lies on a Amanda Tokarzewski behalf and the entire StateFarm "family"They have not tried to resolve any situation and it is affecting me in the most negative way I'm looking for justice here and I feel like I'm getting screwed from every personI did not mess up here and I would like this matter to be resolved fairly
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 5, While we cannot share specific details in this public response, our Underwriting Department contacted the customer on September 12, to address her concerns, and we have reached a
satisfactory resolutionSincerely, Underwriting Department State Farm Insurance Companies
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated July 19, While we cannot share specific details in this public response, an SFPP department supervisor contacted the complainant on July 20, 2017, to address his concerns, and we have reached a satisfactory resolutionSincerely, SFPP department Phone: 888-311-
October 9, Revdex.com N University Peoria, IL Revdex.com Case Number: *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated June 23, While we cannot share specific details in this public response, our Agent contacted the
complainant on October 3, 2017, to address his concerns, and we will continue to work with the customer to reach a satisfactory resolutionSincerely, Auto Underwriting Department State Farm Insurance Companies
October 2, Revdex.com Harrison Peoria, IL Re: Name of Complainant: Kerry *** Case # *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 21, While we cannot share specific details in this public
response, a member of our Agency Department contacted the complainant on October 02, 2017, to address Kerry *** concerns, and we will continue to work with the complainant to reach a satisfactory resolutionSincerely, Agency Sales Administration Agency Sales Administration State Farm Insurance Companies Corporate Headquarters
Initial Business Response /* (1000, 5, 2016/01/13) */
Re: Revdex.com Case Number XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated January 5,
While we cannot share specific details in this public response, our Underwriting
Department attempted
to contact the complainant on January 12, 2016, to address her
concerns, and we will continue to work with the complainant to reach a satisfactory
resolution
Sincerely,
Auto Underwriting Department
State Farm Insurance Companies
Initial Consumer Rebuttal /* (3000, 7, 2016/01/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I absolutely do not accept this response*** and his office are being dishonestMy husband and I repeatedly contacted *** and *** and were told that our insurance for both policies had been cancelled as of 12/1/2015,and would not be reinstated until we paid for our policy that was not due until 12/12/This did not make sense, so we did not pay itWe repeatedly asked why our insurance would have been cancelled when our daughters policy had nothing to do with oursWe paid the money for our daughters policy and were still told that we had no insurance, and we would not be reinstated until we paid for the policy that was not dueWe made a payment on 12/5/2015,in the amount of for my daughter's insurance, and after making the payment, *** and *** told my husband as well as myself that the insurance still would not be reinstated, and it was the weekend, so we still would not have insurance until they talked to State Farm on Monday, and at that time, my husband told them they were playing games, and do not try to reinstate the insuranceWe had no insurance after the 1st, and I do not appreciate them trying to justify keeping funds they did not earnThere was no insurance after 12/1/2015, so whatever this policy is you are using to keep my funds is and was not in effectThis office ran by dishonest, unethical, and greedy staff, and is a horrible representation of State Farm, and I reject this offerDo not tell me I do not have insurance, and then when you see I will not be shaken down, try to reinstate what should not have been cancelled in the first placeI want the rest of my money for any insurance you are charging me for, for insurance that I did not have after the first of DecemberIt is sickening to see how this State Farm office treats customers
Final Business Response /* (4000, 9, 2016/02/03) */
Re: Revdex.com Case Number XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated January 26, While
we cannot share specific details in this public response, our underwriting leadership is
corresponding with the insured on February 1, to address her concerns and we will
continue to work with the complainant to reach a satisfactory resolution
Sincerely,
Auto Underwriting Department
State Farm Insurance Companies
Revdex.com Case Number: *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated December 2, While we cannot share specific details in this public response, our underwriting department contacted the complainant on December 6, 2016, to address her concerns,
and we have reached a satisfactory resolutionSincerely, Underwriting Department State Farm Insurance Companies
January 29, Revdex.com N University Peoria, IL Re: Revdex.com Case Number: *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 17, While we cannot share specific details in this public response, our Claims Department
has communicated with the complainant in writing via letter dated January 24, to address his concerns, and while our position is firm, we will review and consider any new information if presentedClaim Team Manager *** *** attempted contact with the complainant on January 22, 2018, and followed with the letter dated January 24, offering to discuss and/or review any new information he may haveSincerely, State Farm Claims *** State Farm Fire and Casualty
Complaint response
I am rejecting this response because:
They have not tried to resolve this matter and are being unreasonableI need to get this resolved by them reinstating my insurance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12398747, and find that this resolution is satisfactory to me
February 5, Revdex.com Harrison Peoria, IL Re: Revdex.com Case Number *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated February 5, While we cannot share specific details in this public response, our SFPP department
contacted the complainant, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolutionSincerely, State Farm Payment Plan SFPP Department State Farm Insurance Companies
March 17, Revdex.com Heart of Illinois Revdex.com N University Peoria, ILRE: Complaint# *** *** T *** *** * *** *** Saint Augustine, FL Auto Policy Number: *** *** To whom it may concern: Thank you for giving us the opportunity to respond to your inquiry received by our insured, *** ***State Farm agent, Perry *** reached out to our insured on March 10, to discuss his concerns regarding a discrepancy between a quoted auto insurance premium and the rate at which it issuedWe are sending a written response to our insured, *** ***, to address his additional concerns mentioned in his follwith your institutionShould you require any additional information regarding this matter, please do not hesitate to call Auto Underwriter, *** *** *** Sincerely, *** *** Auto Underwriting Team Manager State Farm Mutual Automobile Insurance Company -
Initial Business Response /* (1000, 5, 2015/08/26) */
Providing Insurance and Financial Services
Home Office, Bloomington, IL
August 26,
Revdex.com
Harrison
Peoria, IL
Re: Revdex.com Case
Number XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated 08/24/While we
cannot share specific details in this public response, our underwriting department contacted the
customer on August 19, 2015, to address his concerns, and we have advised the customer he
can contact a local State Farm agent to complete a new application for State Farm insurance
Sincerely,
Auto Underwriting
State Farm Insurance Companies
Initial Consumer Rebuttal /* (3000, 7, 2015/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did advise me that I could file for bew insurance with my agent, but that does not help my situation in any way, shape or formThe fact of the matter is that they cancelled my insurance without notifying me, and unless State Farm sends a certificate of of compliance to bmv showing I had insurance on the date of the accident then my liscence will be suspendedI had my insurance all paid up, they have something wrong in their system, and now I am probably going to lose my job because of my liscence suspension
Thanks for nothing State Farm
Final Business Response /* (4000, 9, 2015/09/03) */
September 3,
Revdex.com
Harrison
Peoria, IL
Re: Revdex.com Case Number XXXXXXXX
To Whom It May
Concern:
Thank you for the opportunity to reply to your correspondence dated 08/24/While we
cannot share specific details in this public response, our underwriting department contacted the
customer on August 19, 2015, to address his concerns, and we
have advised the customer he
can contact a local State Farm agent to complete a new application for State Farm insurance
Sincerely,
Auto Underwriting
State Farm Insurance Companies
PDF attached response from State Farm Insurance