Initial Business Response /* (1000, 5, 2016/06/07) */
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated June 1, While
we cannot share specific details in this public response, our underwriting department has
unsuccessfully attempted on several
occasions to contact the complainant by telephone
Subsequently, we have sent him a letter addressing his concerns which should bring this
issue to a satisfactory resolution
Sincerely,
Underwriting Services
Eastern Market Area
State Farm Insurance Companies
Initial Business Response /* (1000, 10, 2016/04/26) */
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated April 15,
While we cannot share specific details in this public response, our auto operations division contacted the
complainant to address her
concerns
Sincerely,
Auto Operations
State Farm Insurance Companies
Initial Consumer Rebuttal /* (3000, 12, 2016/04/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The representative failed to answer my specific questions and in fact hung up on meI feel that this is very poor treatment of a faithful customer of fifteen years
June 29, Revdex.com Harrison Peoria, IL Re: Name of Complainant ** *** *** Case # *** *o Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated June 19, While we cannot share specific details in this public response, a member of
our Agency Department contacted the complainant on June 28, to address her concerns, and we have reached a satisfactory resolutionSincerely, Agency Sales Administration Agency Sales Administration State Farm Insurance Companies Corporate Headquarters
I am rejecting this response because: As stated in my previous correspondence, my payment of $was sent to State Farm twice. Once for the original second half payment, and again for the second payment that I submitted. After sending this payment, and it being processed by my bank, State Farm send me an overpayment for the same amount. In spite of explaining the specifics to my agent and State Farm's customer service about the overpayment check sent to me and why I felt in was an error, I was advised to hold onto the check. Then was subsequently told to cash the check after a little over month. Then, as soon as I cash the check State Farm advises me that I now owe them for the overpayment check they told me to cash.In the process of disputing how this has been handled by State Farm, they are now taking the position that I have not fulfilled my obligation required to keep my policy in force and require me to send them a 3rd payment by January 20th, or my policy will be cancelled. My agent's now explanation states he was not aware of the stop payment on the original second half payment or he would have had me bring the overpayment check to his office I initiated all conversations with State Farm about the overpayment check up until December 15th, which is when I finally took the direction given since receiving the check at the beginning of October. Other than apologizing for "my experience", State Farm has taken no ownership in causing this error. They are placing the blame on me "not fully communicating", which is totally false, or me presenting them with an insufficient funds check, which is also totally and placing me in possible default of my auto insurance coverage.I have advised my agent that this error is a result of he, and State Farm, not listening to me as a customer and instead only listening to (looking at) their computers. If I had any intension of putting myself in this fiasco through actions of my own I would have simply cashed the check when it first arrived. I initiated all contact with State Farm regarding their error and fully explained my reasoning for the error. I was advised by my bank that my second check for $cleared by bank October 2nd. So in inquiring about the overpayment check from then up until December 15th when I finally cashed it, why wouldn't I have been advised that the check should be handed over to State Farm?As it stands now, per the notification I received from State Farm, I have sent check #for $to State Farm in order to keep my insurance current. With that said, I dispute the fact that I've had to make payments to State Farm for the same second half insurance payment. of which was a stop payment initiated by myself based on the fact that State Farm misplaced it, but somehow found it later. I have advised my agent that I will be moving on from utilizing State Farm as my insurance carrier in the future as this matter has soured my desire and confidence in State Farm. This error has been attributed to, by State Farm, my miscommunication, error, and most importantly my insurance coverage. At no point is State Farm taking ownership of the mishandling of this matter, but instead apologize for my "experience" This is not sound business practice, which is why I want to ensure this is noted with the Revdex.com, in the event other State Farm customers experience matters like this, or any other matter that is not customer centric
October 11, Revdex.com N University StPeoria, IL Revdex.com Case Number: *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated October 4, While we cannot share specific details in this public response, our underwriting
department contacted the complainant on October 10, to address her concerns, and we have reached a satisfactory resolutionSincerely, Underwriting Department State Farm Insurance Companies
October 6, Revdex.com *** * ***
*** ** *** Re: Revdex.com Case Number *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 27, While we cannot share specific details in this public response, our claim
department contacted the complainant on October 4, 2017, to address his concerns, and we have reached a resolutionSincerely, State Farm Fire Claims Department Phone: *** State Farm Insurance Companies
April 6, Revdex.com NUniversity Street Peoria, IL Re: Revdex.com Case Number *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 3, While we cannot share specific details in this public response, our claim department
contacted the complainant on April 5, to address her concernsWe will continue to work with the complainant to reach a satisfactory resolutionSincerely, State Farm Auto Claim Department Phone: 1-855-341-State Farm Mutual Automobile Insurance Company
Initial Business Response /* (1000, 10, 2016/10/06) */
Providing Insurance and Financial Services
Home Office, Bloomington, IL
October 6,
Revdex.com
*** ***
*** ** XXXXX
Re: Revdex.com Case Number XXXXXXXX
To Whom It May Concern:
Thank you for
the opportunity to reply to your correspondence dated September 27, While we cannot share specific details in this public response, our SFPP department contacted the complainant on September 12, 2016, September 30, and October 4, 2016, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolution
Sincerely,
SFPP department
State Farm Mutual Automobile Insurance Company -
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Also for future reference, Please inform all Chicago area offices to never contract towing services with * *** * TowingThe don't have a good reputation as a company and it would help customers avoid future problems and issues like I had
To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated 02/18/2017.While we cannot share specific details in this public response, a member of ourAgency Department contacted the complainant on 02/27/2017, to address hisconcernsWe are continuing to work with the
complainant to reach asatisfactory resolution.Sincerely,Agency Sales & AdministrationState Farm Insurance Companies
January 12, Revdex.com NUniversity Peoria, IL Revdex.com Case Number: *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 5, While we cannot share specific details in this public response, our servicing agent will
contact the complainant to address her concernsSincerely, *** ** *** ***Underwriting ServicesState Farm Insurance Companies *** *** *** ***
October 9, Revdex.com Serving Central Illinois NUniversity Peoria, IL RE: Revdex.com Case Number* *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated October 2, While we cannot share specific details in this public
response, our underwriting department contacted the complainant on month September 27, to address her concerns, and we have reached a satisfactory resolutionSincerely, Personal Lines Underwriting Services State Farm Fire & Casualty Company Phone: 610-459-
I am rejecting this response because:
Statefarm sent me a letter confirming their decision to terminate my policyLike I stated in my original complaint, I'm aware that StateFarm is well within their rights to cancel my policy for whatever silly reason they come with but I maintain my point that it is wrong to cancel a policy on someone who otherwise has a clean driving record and high credit score simply because a minor accident happened early into the policyThe gauge of my risk as a client should be based on my entire history, not just one accident that cost the company only $
To Whom It May Concern: Thank you for the follow up letter dated July 19, We appreciate the opportunity to reply to your correspondenceAs previously noted, we cannot share specific details in this public responseOur underwriting department contacted the customer on July 11, 2017, to address her concerns, and have concluded our review of this fileSincerely, Underwriting Services State Farm Insurance Companies
October 10, Revdex.com *** * ***
*** ** *** Re: Revdex.com Case Number: *** To Whom It May Concern: Thank you for the opportunity to reply to your
correspondence dated October 6, While we cannot share specific details in this public response, our Underwriting Department contacted the complainant on October 4, 2017, to address her concerns, and we have reached a satisfactory resolutionSincerely, Underwriting Services State Farm Mutual Insurance Company
I am rejecting this response because:
The response fails to address my original complaint which is consistent with the behaviors and actions demonstrated in the workplace by Brad *** and The State Farm Payment Plan departmentIn addition it's clear from the wording that this is a computer generated response given the lack of attribution and any specifics regarding my complaintthis computer generated response in no way takes responsibility or accountability for the behaviors and actions demonstrated in the State Farm payment plan work place nor does it even recognize any part of my customer to satisfaction. Also, there is no attempt to reach a mutually agree able solution or even acknowledge that there is a customer issue. Has Brad *** stated to me in the conversation, " pursue other actions " to see customer satisfactionI have been left with no other choice but to continue with this complaint
Revdex.com N University Peoria, IL Re: Revdex.com Case Number *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated December 11, While we cannot share specific details in this public response, our servicing agent reached out to the complainant by letter to address his concerns on December 15, after being unable to reach him by phone. Sincerely, Underwriting Services State Farm Insurance Companies Copy: *** *** *** ***
February 13, Revdex.com Harrison Peoria, IL Re: Revdex.com Case Number *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated February 6, While we cannot share specific details in this public response, our underwriting
department contacted the complainant on February 12, to address the concerns, and we have reached a satisfactory resolutionSincerely, Underwriting Department State Farm Insurance Companies
September 22, Revdex.com Harrison Peoria, IL Re: Revdex.com Case Number *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 18, While we cannot share specific details in this public response, our SFPP
department contacted the complainant on September 22, 2017, to address his concerns, and we have reached a satisfactory resolutionSincerely, State Farm Payment Plan SFPP Department State Farm Insurance Companies
May 4, Revdex.com of Central Illinois, IncHarrison Peoria, IL Attn: Dispute Resolution Department RE: Revdex.com Case #: *** Insured: *** *** State Farm Policy #: *** *** Dear Sir or Madam: Thank you for the opportunity to reply to your April 30,
correspondenceWhile we cannot share specific details in this public response, our Underwriting Department has addressed the insured’s concernsSincerely, Cathy Pardi Underwriting Team Manager State Farm Mutual Automobile Insurance Company
Initial Business Response /* (1000, 5, 2016/06/07) */
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated June 1, While
we cannot share specific details in this public response, our underwriting department has
unsuccessfully attempted on several
occasions to contact the complainant by telephone
Subsequently, we have sent him a letter addressing his concerns which should bring this
issue to a satisfactory resolution
Sincerely,
Underwriting Services
Eastern Market Area
State Farm Insurance Companies
Initial Business Response /* (1000, 10, 2016/04/26) */
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated April 15,
While we cannot share specific details in this public response, our auto operations division contacted the
complainant to address her
concerns
Sincerely,
Auto Operations
State Farm Insurance Companies
Initial Consumer Rebuttal /* (3000, 12, 2016/04/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The representative failed to answer my specific questions and in fact hung up on meI feel that this is very poor treatment of a faithful customer of fifteen years
June 29, Revdex.com Harrison Peoria, IL Re: Name of Complainant ** *** *** Case # *** *o Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated June 19, While we cannot share specific details in this public response, a member of
our Agency Department contacted the complainant on June 28, to address her concerns, and we have reached a satisfactory resolutionSincerely, Agency Sales Administration Agency Sales Administration State Farm Insurance Companies Corporate Headquarters
I am rejecting this response because: As stated in my previous correspondence, my payment of $was sent to State Farm twice. Once for the original second half payment, and again for the second payment that I submitted. After sending this payment, and it being processed by my bank, State Farm send me an overpayment for the same amount. In spite of explaining the specifics to my agent and State Farm's customer service about the overpayment check sent to me and why I felt in was an error, I was advised to hold onto the check. Then was subsequently told to cash the check after a little over month. Then, as soon as I cash the check State Farm advises me that I now owe them for the overpayment check they told me to cash.In the process of disputing how this has been handled by State Farm, they are now taking the position that I have not fulfilled my obligation required to keep my policy in force and require me to send them a 3rd payment by January 20th, or my policy will be cancelled. My agent's now explanation states he was not aware of the stop payment on the original second half payment or he would have had me bring the overpayment check to his office I initiated all conversations with State Farm about the overpayment check up until December 15th, which is when I finally took the direction given since receiving the check at the beginning of October. Other than apologizing for "my experience", State Farm has taken no ownership in causing this error. They are placing the blame on me "not fully communicating", which is totally false, or me presenting them with an insufficient funds check, which is also totally and placing me in possible default of my auto insurance coverage.I have advised my agent that this error is a result of he, and State Farm, not listening to me as a customer and instead only listening to (looking at) their computers. If I had any intension of putting myself in this fiasco through actions of my own I would have simply cashed the check when it first arrived. I initiated all contact with State Farm regarding their error and fully explained my reasoning for the error. I was advised by my bank that my second check for $cleared by bank October 2nd. So in inquiring about the overpayment check from then up until December 15th when I finally cashed it, why wouldn't I have been advised that the check should be handed over to State Farm?As it stands now, per the notification I received from State Farm, I have sent check #for $to State Farm in order to keep my insurance current. With that said, I dispute the fact that I've had to make payments to State Farm for the same second half insurance payment. of which was a stop payment initiated by myself based on the fact that State Farm misplaced it, but somehow found it later. I have advised my agent that I will be moving on from utilizing State Farm as my insurance carrier in the future as this matter has soured my desire and confidence in State Farm. This error has been attributed to, by State Farm, my miscommunication, error, and most importantly my insurance coverage. At no point is State Farm taking ownership of the mishandling of this matter, but instead apologize for my "experience" This is not sound business practice, which is why I want to ensure this is noted with the Revdex.com, in the event other State Farm customers experience matters like this, or any other matter that is not customer centric
October 11, Revdex.com N University StPeoria, IL Revdex.com Case Number: *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated October 4, While we cannot share specific details in this public response, our underwriting
department contacted the complainant on October 10, to address her concerns, and we have reached a satisfactory resolutionSincerely, Underwriting Department State Farm Insurance Companies
October 6, Revdex.com *** * ***
*** ** *** Re: Revdex.com Case Number *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 27, While we cannot share specific details in this public response, our claim
department contacted the complainant on October 4, 2017, to address his concerns, and we have reached a resolutionSincerely, State Farm Fire Claims Department Phone: *** State Farm Insurance Companies
April 6, Revdex.com NUniversity Street Peoria, IL Re: Revdex.com Case Number *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 3, While we cannot share specific details in this public response, our claim department
contacted the complainant on April 5, to address her concernsWe will continue to work with the complainant to reach a satisfactory resolutionSincerely, State Farm Auto Claim Department Phone: 1-855-341-State Farm Mutual Automobile Insurance Company
Initial Business Response /* (1000, 10, 2016/10/06) */
Providing Insurance and Financial Services
Home Office, Bloomington, IL
October 6,
Revdex.com
*** ***
*** ** XXXXX
Re: Revdex.com Case Number XXXXXXXX
To Whom It May Concern:
Thank you for
the opportunity to reply to your correspondence dated September 27, While we cannot share specific details in this public response, our SFPP department contacted the complainant on September 12, 2016, September 30, and October 4, 2016, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolution
Sincerely,
SFPP department
State Farm Mutual Automobile Insurance Company -
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Also for future reference, Please inform all Chicago area offices to never contract towing services with * *** * TowingThe don't have a good reputation as a company and it would help customers avoid future problems and issues like I had
To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated 02/18/2017.While we cannot share specific details in this public response, a member of ourAgency Department contacted the complainant on 02/27/2017, to address hisconcernsWe are continuing to work with the
complainant to reach asatisfactory resolution.Sincerely,Agency Sales & AdministrationState Farm Insurance Companies
January 12, Revdex.com NUniversity Peoria, IL Revdex.com Case Number: *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 5, While we cannot share specific details in this public response, our servicing agent will
contact the complainant to address her concernsSincerely, *** ** *** ***Underwriting ServicesState Farm Insurance Companies *** *** *** ***
October 9, Revdex.com Serving Central Illinois NUniversity Peoria, IL RE: Revdex.com Case Number* *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated October 2, While we cannot share specific details in this public
response, our underwriting department contacted the complainant on month September 27, to address her concerns, and we have reached a satisfactory resolutionSincerely, Personal Lines Underwriting Services State Farm Fire & Casualty Company Phone: 610-459-
I am rejecting this response because:
Statefarm sent me a letter confirming their decision to terminate my policyLike I stated in my original complaint, I'm aware that StateFarm is well within their rights to cancel my policy for whatever silly reason they come with but I maintain my point that it is wrong to cancel a policy on someone who otherwise has a clean driving record and high credit score simply because a minor accident happened early into the policyThe gauge of my risk as a client should be based on my entire history, not just one accident that cost the company only $
To Whom It May Concern: Thank you for the follow up letter dated July 19, We appreciate the opportunity to reply to your correspondenceAs previously noted, we cannot share specific details in this public responseOur underwriting department contacted the customer on July 11, 2017, to address her concerns, and have concluded our review of this fileSincerely, Underwriting Services State Farm Insurance Companies
October 10, Revdex.com *** * ***
*** ** *** Re: Revdex.com Case Number: *** To Whom It May Concern: Thank you for the opportunity to reply to your
correspondence dated October 6, While we cannot share specific details in this public response, our Underwriting Department contacted the complainant on October 4, 2017, to address her concerns, and we have reached a satisfactory resolutionSincerely, Underwriting Services State Farm Mutual Insurance Company
I am rejecting this response because:
The response fails to address my original complaint which is consistent with the behaviors and actions demonstrated in the workplace by Brad *** and The State Farm Payment Plan departmentIn addition it's clear from the wording that this is a computer generated response given the lack of attribution and any specifics regarding my complaintthis computer generated response in no way takes responsibility or accountability for the behaviors and actions demonstrated in the State Farm payment plan work place nor does it even recognize any part of my customer to satisfaction. Also, there is no attempt to reach a mutually agree able solution or even acknowledge that there is a customer issue. Has Brad *** stated to me in the conversation, " pursue other actions " to see customer satisfactionI have been left with no other choice but to continue with this complaint
Revdex.com N University Peoria, IL Re: Revdex.com Case Number *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated December 11, While we cannot share specific details in this public response, our servicing agent reached out to the complainant by letter to address his concerns on December 15, after being unable to reach him by phone. Sincerely, Underwriting Services State Farm Insurance Companies Copy: *** *** *** ***
February 13, Revdex.com Harrison Peoria, IL Re: Revdex.com Case Number *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated February 6, While we cannot share specific details in this public response, our underwriting
department contacted the complainant on February 12, to address the concerns, and we have reached a satisfactory resolutionSincerely, Underwriting Department State Farm Insurance Companies
September 22, Revdex.com Harrison Peoria, IL Re: Revdex.com Case Number *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 18, While we cannot share specific details in this public response, our SFPP
department contacted the complainant on September 22, 2017, to address his concerns, and we have reached a satisfactory resolutionSincerely, State Farm Payment Plan SFPP Department State Farm Insurance Companies
May 4, Revdex.com of Central Illinois, IncHarrison Peoria, IL Attn: Dispute Resolution Department RE: Revdex.com Case #: *** Insured: *** *** State Farm Policy #: *** *** Dear Sir or Madam: Thank you for the opportunity to reply to your April 30,
correspondenceWhile we cannot share specific details in this public response, our Underwriting Department has addressed the insured’s concernsSincerely, Cathy Pardi Underwriting Team Manager State Farm Mutual Automobile Insurance Company