To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated December 16, While we cannot share specific details in this public response, our Customer Care Center department contacted the customer on January 20, 2017, to address his concernsThe customer stated
that he is unhappy with the rate increase but is staying with State Farm and the agent’s officeSincerely, Customer Care Center State Farm Insurance Companies
September 27, Revdex.com N University StPeoria, IL Re: Revdex.com Case Number To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 22nd, While we cannot share specific details in this public response, our
underwriting department has attempted to reach the complainant by phone to discuss her concernsWe were unable to make contact so we responded to her in writingSincerely, Personal Lines Fire Underwriting Department State Farm Insurance Companies C: Cary Charlson, State Farm Agent 23-9ED
The company responded to Revdex.com by providing a copy of an email that was sent to the consumer on Thursday March 22, 2018:I have investigated your above-referenced complaintThe original application that my licensed team member *** *** submitted to underwriting had pieces of incorrect
informationThe incorrect pieces of information resulted in a decline by underwriting for the preferred rate in our mutual automobile companyThe higher rate you were offered is a rate in our standard company, State Farm fire and CasualtyThe four incorrect pieces of information were one wrong name entered for Mrs***Original application submitted for Thu ** ***Mrs***'s correct name is Thu Ahn *** ***wrong date of birth entered for Mrs*** wrong driver's license State and driver's license number entered on application for application indicated thatMrs*** has been licensed in USA since age Her Virginia driver's license was issued 12-8-The original quote should have had an inexperienced operating rating because Mrs*** has been licensed less than years in USAYesterday I provided an auto underwriting supervisor *** *** with the correct information for Mrs***s morning I received a memo from Ms*** stating that we can issue an auto policy at our preferred rate but with an inexperienced driver ratingThe correct monthly premium in our State Farm Mutual auto company with the inexperienced driver rating for both of your cars is $a monthOnce Mrs***'s driver's license has been in force for years we can remove the inexperienced surcharge ratingI am very sorry for the anguish my office caused youAnd my years as a licensed State Farm Insurance representative ***s is the first time I have ever had a complaint go to the Revdex.comThe success of my business is based on my reputationPlease advise what I can do to resolve your complaint to your satisfactionSincerely, Lynn
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated May 15, While we cannot share specific details in this public response, our claims leadership contacted MsAllen on May 16, 2017, to address her concerns, and we will continue to work with the
complainant to reach a satisfactory resolutionSincerely, State Farm Claims Department Phone: 480-293-State Farm Fire
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12194081, and find that this resolution is satisfactory to me
I am rejecting this response because:
I still have not gotten a response other than that we allegedly came to a satisfactory resolution, however I would like to know what the business resolution isI keep receiving that same message but no actual resolution
February 9, Revdex.com Harrison Peoria, IL Re: Revdex.com Case Number: ID *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated 02/02/While we cannot share specific details in this public response, our underwriting department
contacted the complainant on 2/7/and 2/9/18, to address his concernsHowever, we have been unable to reach him by phone but will be sending a correspondent by mail and awaiting his replySincerely, Underwriting Services Department Phone: *** State Farm Insurance Companies CC: Rusty Scheel
I am rejecting this response because:They told me that they will refund whole my extra money that I have paid under their unfair pressure, but they sent a part of that and never completed whole refund.Despite my full payment ahead of time and another 252.17$ extra payment, they do not follow
up and they have not done refund yet. Thank you *** *** MD
Re: Revdex.com Case Number *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 9, While we cannot share specific details in this public response, our underwriting department has responded to the complainant on March 14, to address his
concerns regarding his homeWe will continue to work with the complainant to reach a satisfactory resolutionSincerely, Underwriting Department State Farm Insurance Companies
Initial Business Response /* (1000, 5, 2016/10/17) */
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated 10-10-While
we cannot share specific details in this public response, a member of our Agency
Department contacted the complainant on October
2016, to address her concerns,
and we will continue to work with the complainant to reach a satisfactory resolution
Sincerely,
Agency/Sales Administration Shared Services
State Farm Insurance Companies
May 23, Revdex.com NUniversity Peoria, IL Re: Name of Complainant: *** *** Case # *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated May 16, While we cannot share specific details in this public
response, a member of our Agency Department has mailed a written response to the complainant on May 23, to address her concerns, and we have reached a satisfactory resolutionSincerely, Agency Sales Administration State Farm Insurance Companies
Initial Business Response /* (1000, 5, 2016/04/26) */
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated April 19, While we
cannot share specific details in this public response, our underwriting department contacted the
complainant in writing on
April 21, to address her concerns, and we have reached *
satisfactory resolution
Sincerely,
Personal Lines Auto
Underwriting Department
State Farm Insurance Companies
Final Business Response /* (1000, 8, 2016/05/05) */
April 28,
Revdex.com
Harrison
Peoria, IL
Revdex.com Complaint Case #: XXXXXXXX
Dear To Whom It May Concern:
Thank you for the opportunity to respond to the complain
t you filed with the Revdex.comI have been in contact with agent Spurling Cook and his team to learn more about the circumstances around this event
Ms*** received a quote for automobile and renters insurance from Spurling’s office on February 12, As part of the automobile insurance quote, Ms*** was incorrectly quoted with clean risk rates which generated a premium lower than what was ultimately issuedDuring the underwriting process, our underwriting department reviewed the application and corrected the
error raising her rate from $to $
Spurling’s records indicate his office spoke to Ms*** on April 1, when she called to inquire about the higher issued premiumAfter researching what caused the increase, his office left her a voicemail that same dayOn April 15, Ms*** called again to ask about the increased rates and Spurling’s office left her another voicemail in response
We apologize for the agent’s error and sympathize with the situation
Unfortunately we are unable to deviate from our filed rates
Should you have any further questions, please contact me by phone at XXX-XXX-XXXX or by email ***@statefarm.com
*** ***
Agency Administration Leader
Ridgefield Blvd, Ste
Asheville, NC
Sincerely,
*** ***
*** ***
Agency Administration Leader-State Farm Insurance Compan
y
February 9, Revdex.com Harrison Peoria, IL RE: Revdex.com-Case Number: *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated February 2, While we cannot share specific details in this public response, our underwriting has
contacted the complainant to address his concernsWe are working to reach a satisfactory resolutionSincerely, Auto Underwriting Department State Farm Insurance Companies
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 24, While we cannot share specific details in the public response, our Underwriting Department will contact the complainant to address his concerns in a written responseSincerely, Underwriting
State Farm Insurance Companies
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated July 30, While we cannot share specific details in this public response, our SFPP department contacted the complainant on August 3rd, 2017, to address her concerns, and we will continue to work with the
complainant to reach a satisfactory resolutionSincerely, SFPP department Phone: 1888-311-State Farm Mutual Automobile Insurance Company
I am rejecting this response because:
Nothing was doneI want my rate to be discounted to what was quoted to me or somewhat closeSomeone made a $2200+ a year mistake and I should not have to pay for someone else's *** **I am now stuck with a vehicle I can't afford, State Farm is a huge company it will not kill them to give me the rate I was quoted on a recorded line
May 16, Revdex.com Harrison Peoria, IL Re: Revdex.com Case Number To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated May 5, While we cannot share specific details in this public response, our underwriting department
contacted the complainant on May 4, 2017, to address the concerns, and we have reached a satisfactory resolutionSincerely, Underwriting State Farm Insurance Companies
May 3, Revdex.com N University Peoria, IL Re: Revdex.com Case Number: *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated 04/24/Our Claims Department contacted the complainant on April 30, to address his concernsMr
Marvel’s concerns are regarding the settlement of his injury claimThe statute of limitations in Georgia for bodily injury claims is years from the date of lossThis loss occurred on March 28, On August 19, we sent Mr*** a letter advising if we did not hear from him in days we would assume he was no longer presenting a claim and would close our fileHe contacted our office on April 23, after the statute of limitations had expiredSincerely, DAuto Injury 770-418-State Farm Insurance Companies
April 12, Revdex.com Harrison Peoria, IL Re: Revdex.com Case Number To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 5, While we cannot share specific details in this public response, our SFPP department has
attempted to contact the complainant on April 10, and April 12, 2017, to address her concerns, and we not been able to reach her we will continue to reach out to the complainant to reach a satisfactory resolutionSincerely, State Farm Payment Plan Phone: 1888-311-State Farm Mutual Automobile Insurance Company
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated December 16, While we cannot share specific details in this public response, our Customer Care Center department contacted the customer on January 20, 2017, to address his concernsThe customer stated
that he is unhappy with the rate increase but is staying with State Farm and the agent’s officeSincerely, Customer Care Center State Farm Insurance Companies
September 27, Revdex.com N University StPeoria, IL Re: Revdex.com Case Number To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 22nd, While we cannot share specific details in this public response, our
underwriting department has attempted to reach the complainant by phone to discuss her concernsWe were unable to make contact so we responded to her in writingSincerely, Personal Lines Fire Underwriting Department State Farm Insurance Companies C: Cary Charlson, State Farm Agent 23-9ED
The company responded to Revdex.com by providing a copy of an email that was sent to the consumer on Thursday March 22, 2018:I have investigated your above-referenced complaintThe original application that my licensed team member *** *** submitted to underwriting had pieces of incorrect
informationThe incorrect pieces of information resulted in a decline by underwriting for the preferred rate in our mutual automobile companyThe higher rate you were offered is a rate in our standard company, State Farm fire and CasualtyThe four incorrect pieces of information were one wrong name entered for Mrs***Original application submitted for Thu ** ***Mrs***'s correct name is Thu Ahn *** ***wrong date of birth entered for Mrs*** wrong driver's license State and driver's license number entered on application for application indicated thatMrs*** has been licensed in USA since age Her Virginia driver's license was issued 12-8-The original quote should have had an inexperienced operating rating because Mrs*** has been licensed less than years in USAYesterday I provided an auto underwriting supervisor *** *** with the correct information for Mrs***s morning I received a memo from Ms*** stating that we can issue an auto policy at our preferred rate but with an inexperienced driver ratingThe correct monthly premium in our State Farm Mutual auto company with the inexperienced driver rating for both of your cars is $a monthOnce Mrs***'s driver's license has been in force for years we can remove the inexperienced surcharge ratingI am very sorry for the anguish my office caused youAnd my years as a licensed State Farm Insurance representative ***s is the first time I have ever had a complaint go to the Revdex.comThe success of my business is based on my reputationPlease advise what I can do to resolve your complaint to your satisfactionSincerely, Lynn
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated May 15, While we cannot share specific details in this public response, our claims leadership contacted MsAllen on May 16, 2017, to address her concerns, and we will continue to work with the
complainant to reach a satisfactory resolutionSincerely, State Farm Claims Department Phone: 480-293-State Farm Fire
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12194081, and find that this resolution is satisfactory to me
I am rejecting this response because:
I still have not gotten a response other than that we allegedly came to a satisfactory resolution, however I would like to know what the business resolution isI keep receiving that same message but no actual resolution
February 9, Revdex.com Harrison Peoria, IL Re: Revdex.com Case Number: ID *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated 02/02/While we cannot share specific details in this public response, our underwriting department
contacted the complainant on 2/7/and 2/9/18, to address his concernsHowever, we have been unable to reach him by phone but will be sending a correspondent by mail and awaiting his replySincerely, Underwriting Services Department Phone: *** State Farm Insurance Companies CC: Rusty Scheel
I am rejecting this response because:They told me that they will refund whole my extra money that I have paid under their unfair pressure, but they sent a part of that and never completed whole refund.Despite my full payment ahead of time and another 252.17$ extra payment, they do not follow
up and they have not done refund yet. Thank you *** *** MD
Re: Revdex.com Case Number *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 9, While we cannot share specific details in this public response, our underwriting department has responded to the complainant on March 14, to address his
concerns regarding his homeWe will continue to work with the complainant to reach a satisfactory resolutionSincerely, Underwriting Department State Farm Insurance Companies
Initial Business Response /* (1000, 5, 2016/10/17) */
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated 10-10-While
we cannot share specific details in this public response, a member of our Agency
Department contacted the complainant on October
2016, to address her concerns,
and we will continue to work with the complainant to reach a satisfactory resolution
Sincerely,
Agency/Sales Administration Shared Services
State Farm Insurance Companies
May 23, Revdex.com NUniversity Peoria, IL Re: Name of Complainant: *** *** Case # *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated May 16, While we cannot share specific details in this public
response, a member of our Agency Department has mailed a written response to the complainant on May 23, to address her concerns, and we have reached a satisfactory resolutionSincerely, Agency Sales Administration State Farm Insurance Companies
Initial Business Response /* (1000, 5, 2016/04/26) */
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated April 19, While we
cannot share specific details in this public response, our underwriting department contacted the
complainant in writing on
April 21, to address her concerns, and we have reached *
satisfactory resolution
Sincerely,
Personal Lines Auto
Underwriting Department
State Farm Insurance Companies
Final Business Response /* (1000, 8, 2016/05/05) */
April 28,
Revdex.com
Harrison
Peoria, IL
Revdex.com Complaint Case #: XXXXXXXX
Dear To Whom It May Concern:
Thank you for the opportunity to respond to the complain
t you filed with the Revdex.comI have been in contact with agent Spurling Cook and his team to learn more about the circumstances around this event
Ms*** received a quote for automobile and renters insurance from Spurling’s office on February 12, As part of the automobile insurance quote, Ms*** was incorrectly quoted with clean risk rates which generated a premium lower than what was ultimately issuedDuring the underwriting process, our underwriting department reviewed the application and corrected the
error raising her rate from $to $
Spurling’s records indicate his office spoke to Ms*** on April 1, when she called to inquire about the higher issued premiumAfter researching what caused the increase, his office left her a voicemail that same dayOn April 15, Ms*** called again to ask about the increased rates and Spurling’s office left her another voicemail in response
We apologize for the agent’s error and sympathize with the situation
Unfortunately we are unable to deviate from our filed rates
Should you have any further questions, please contact me by phone at XXX-XXX-XXXX or by email ***@statefarm.com
*** ***
Agency Administration Leader
Ridgefield Blvd, Ste
Asheville, NC
Sincerely,
*** ***
*** ***
Agency Administration Leader-State Farm Insurance Compan
y
February 9, Revdex.com Harrison Peoria, IL RE: Revdex.com-Case Number: *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated February 2, While we cannot share specific details in this public response, our underwriting has
contacted the complainant to address his concernsWe are working to reach a satisfactory resolutionSincerely, Auto Underwriting Department State Farm Insurance Companies
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 24, While we cannot share specific details in the public response, our Underwriting Department will contact the complainant to address his concerns in a written responseSincerely, Underwriting
State Farm Insurance Companies
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated July 30, While we cannot share specific details in this public response, our SFPP department contacted the complainant on August 3rd, 2017, to address her concerns, and we will continue to work with the
complainant to reach a satisfactory resolutionSincerely, SFPP department Phone: 1888-311-State Farm Mutual Automobile Insurance Company
I am rejecting this response because:
Nothing was doneI want my rate to be discounted to what was quoted to me or somewhat closeSomeone made a $2200+ a year mistake and I should not have to pay for someone else's *** **I am now stuck with a vehicle I can't afford, State Farm is a huge company it will not kill them to give me the rate I was quoted on a recorded line
May 16, Revdex.com Harrison Peoria, IL Re: Revdex.com Case Number To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated May 5, While we cannot share specific details in this public response, our underwriting department
contacted the complainant on May 4, 2017, to address the concerns, and we have reached a satisfactory resolutionSincerely, Underwriting State Farm Insurance Companies
May 3, Revdex.com N University Peoria, IL Re: Revdex.com Case Number: *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated 04/24/Our Claims Department contacted the complainant on April 30, to address his concernsMr
Marvel’s concerns are regarding the settlement of his injury claimThe statute of limitations in Georgia for bodily injury claims is years from the date of lossThis loss occurred on March 28, On August 19, we sent Mr*** a letter advising if we did not hear from him in days we would assume he was no longer presenting a claim and would close our fileHe contacted our office on April 23, after the statute of limitations had expiredSincerely, DAuto Injury 770-418-State Farm Insurance Companies
April 12, Revdex.com Harrison Peoria, IL Re: Revdex.com Case Number To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 5, While we cannot share specific details in this public response, our SFPP department has
attempted to contact the complainant on April 10, and April 12, 2017, to address her concerns, and we not been able to reach her we will continue to reach out to the complainant to reach a satisfactory resolutionSincerely, State Farm Payment Plan Phone: 1888-311-State Farm Mutual Automobile Insurance Company
We contacted the customer today for resolution