Mystic Builders

Complaint: ***
I am rejecting this response because: Brake Check did not make repairs to my vehicle, even though their response makes it seem like they didAlso, Brake Check did not address my request for a refund for the services that caused the damages to my vehicleI am seeking a full refund for those services, because of: the damages it caused to my vehicle, the stress and anxiety caused to me personally, and the front passenger side brake squealing was not fixed even though that was the sole reason I went to Brake Check on 06/09/
Regards,
*** ***

We have attempted to contact the customer to move toward a resolution without success? Sending contact letter to customer- *** *** *** ***

After having thoughtful conversation with ***, he is going to consider a future visit with me here at store*** next time he needs service on his vehicleHe did compliment the open bay procedure we have as a companyHe did mention the team at store *** did a great job presenting the needs and recommends...which gave him the confidence to do business with us as a companyWas even a bit surprise the brake pads were as bad as they wereHe will consider the offer of re-bleeding the vehicle ...Was thankful for our conversation as well as reassuring any future visitsHe has my phone numbers for any future concernsWe are both looking forward to meeting in the near futureOne of his vehicles is going to need service in a few weeks*** will consider coming here to store ***- *** ***, Corporate Director

Attempts to contact the customer were made on 6/and 6/? Messages were left for a return call? Please contact *** *** at *** ***

Complaint: ***
I am rejecting this response because: I went back to break check I'm on West timer and they had fix the problem which was my rotors they replace them for free thank you guys very much
Regards,
*** ***

Thank you for contacting us about your experienceWe take customer feedback very serious and we consider it a gift that you took the time to let us know what happenI have already forwarded your notes to a Operations Director who will be in contact with you soon to address these concernsAgain,
Thank you for reaching out to us

We have made several attempts to resolve this with the customer? His initial complaint was that he felt his brake pedal was softer than normal? Because of his location and the cost of towing the vehicle back to our store, we agreed to cover the cost of what a dealership told him was
needed, a bleed and flush of the brake fluid? However, we would never receive an invoice for the service? Just what appeared to be a hand written estimate which was $over the quoted price provided to us by the dealership? We also found that the customer's uncle appears to be employed with the dealership as well.The customer then visited another location having removed a hydraulic component (brake caliper) from the vehicle, requesting that we return with him to his residence to install it back on his vehicle? Removing this component compromises a closed, pressurized braking system and negates any work done by Brake Check or the dealership? Our corporate representative refused to meet the customer's demands and we were uncertain as to why the customer would take it into his own hands to remove the component? The customer states that the piston seal on the component was torn, yet there was no diagnosis of fluid leakage by Brake Check or the dealership? Removing a caliper piston, if not done properly, can damage internal seals.Our offer to reimburse the customer $for the quoted price of a bleed and flush of the brake fluid stands pending the receipt of printed dealer receipt of paid service? As a gesture of good faith and for any inconvenience the customer has experienced, we are offering a $Brake Check gift card which can be used for future services at any one of our locations

Complaint: ***
I am rejecting this response because: I have reviewed the damages with the area Mgr.........I don't really understand this responsethe body shop that Brake Check uses, should have done a written estimate on the damagesI never got oneI want my vehicle fixedtal*** to the staff does what?
Regards,
*** ***

We've attempted to contact the customer to address their concerns? We are awaiting a return call at this time? - *** ***, Corporate Director