Mystic Builders

We are in the processes of working with Mr*** on a resolution to his concerns Our Assistant Vice President has been in contact with Mr*** and is awaiting documentation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and find that this resolution is satisfactory to me I am in touch with Mr*** from Brake Check and am in the process of working out a resolution at this time3/28/
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***This will be my last and final attempt to get this matter resolved. If this is what it will take to get refunded so I can take my vehicle elsewhere to have the work corrected once and for allI will make an appointment with Brake Check
Regards,
*** ***

We have made attempts to contact the customer to address her concerns without success. We are awaiting a response from the customer- *** Baldovino, Corporate Director

Attempts have been made to contact the customer to discuss resolution However, we have been unsuccessful in these attempts The line rings until a cellular service message states the customer isn't accepting calls.We have no details as to the nature and extent of the "vandalism" to the
customer's steering wheel We have thoroughly interrogated our staff and it is our belief that we are not responsible for the damage to the customer's vehicle

Complaint: ***
I am rejecting this response because:I will wait for the person at Brake Check to get back in the office and provide a proper response
Regards,
*** ***

Good afternoon ***,Please find the requested invoice from *** *** as per your request.Secondly, *** and *** *** both mentioned to Brake Check about Brake Check paying for their rental however no one at Brake either confirmed nor denied that we would do soIn additionally complainant never submitted a rental invoice showing the dates and fees incurred.If you need additional information, please feel free to contact me.Thank you,*** ***

We appreciate *** *** feedback and understand his need to rectify the issue We have asked *** *** to bring the vehicle in for a free inspection so that we could confirm that the rotors need to be replaced and would be more than happy to honor our warranties However, *** ***
refuses to bring the vehicle in Because of this, we cannot oblige *** *** request at this time- *** ***, Corporate Director

We attempted to locate records of service using the customer's name and phone number, but were unsuccessful We attempted to call the number provided and the person disconnected the call when I asked for the customer by name. We'd like to help and encourage the customer to contact us at
*** *** so that we can begin dialog

Complaint: ***
I am rejecting this response
because:
I have received a voicemail 10/25/about a month after the incidentSince I had no luck with Brake Check I had to file a claim through my insurance so my truck is currently in the shop which is going to cost me $deductibleAt this point brake check has been contacted by my insurance company and hopefully they can resolve the issue with themI will deal with the other civil issues separately.
Regards,
*** ***

Although we can understand the customer's feelings regarding the matter, we have attempted to work with the customer to resolve their issues Parts and services performed on the customer's vehicle have not been found to be faulty on multiple occasions and Brake Check only uses OE parts for replacement A refund of the customer's money will only be taken into consideration upon an inspection of the vehicle by Brake Check - *** ***, Operations Director

Ms*** came in to our Austin location on June 6, complaining that her brakes were making noises. At the time of her visit, Ms*** was asked to join the manager on duty to look at her vehicle during the brake inspection. At the vehicle, the manager took Ms*** through
our visual brake inspection which covers the function and condition of the brake system. This includes the brake pads (friction material), brake hardware, rotors/drums and brake fluid. It was determined that the friction material on the brake pads was worn and the pads needed to be replaced. The rotor surfaces were also worn and needed to be resurfaced to avoid noise or pulsation as it rides against the new brake pad and to prevent accelerated wear. It was also recommended that Ms*** replace the braking hardware that wears out over time and that she have her brake fluid flushed to remove moisture in the lines. After the inspection, Ms*** was walked to the counter to discuss pricing of needed/recommended items for her vehicle. Pricing is presented as line-item, meaning that each service is individually priced so the customer may choose the services that meet their budgeting needs. However, electing out of needed and recommended services can cause further damage to new and existing parts. After pricing was presented, Ms*** chose to only replace the brake pads. She was advised not to wait too long to complete the other needed/recommended work as it would continue to cause damage to the braking system. At this time, we are declining Ms***'s request for a refund

Complaint: ***
I am rejecting this response because of neglect on behalf of Brake Check employees. During the first alignment the employee conducted the alignment and then told me they could not do the full adjustment because the vehicle needed the camber bolt kit. Due to Brake check performing a partial alignment without prior approval from me, this caused the outer part of the tires to wear down in less than miles. If the partial alignment was not conducted the tires would not have worn. Also, due to this misalignment this may have caused the ball joints to wear out. Usually worn ball joints cause inner tire wear and not outer tire wear. Brake Check did not state there was an issue with the ball joints until after the third visit and the tires were worn. If I knew the ball joints needed to be replaced prior to the alignment this service would have been made and then the alignment would have been conducted. It does not make any sense to pay for multiple alignments if suspension work and camber bolts needed to be completed because this would cause misalignment so I would have had all the work completed prior to making any alignment to save time and money. I must continue to seek remuneration due to Brake Check's negligence
Regards,
*** ***

Complaint: ***
I would like a refund for all of the parts paid which include the pump and the house :
Regards,
*** ***

Customer came in to the Victoria Brake Check location and had an alignment done. She was advised that the vehicle would need additional aftermarket parts to complete the alignment and had also purchased our lifetime warranty option since she was going to have the parts installed at different
times. The work was completed and the alignment done, but the customer called back a few days later stating that the vehicle was still pulling to the right. Customer was asked to return to the Brake Check location so that we could inspect the work done and to address any needed repairs. The customer stated she could not make it in, but that she would try to come by the following week. The customer did not return the following week nor the week after. Customer came in to the Brake Check location on September 30th stating that she took the vehicle to another service company and had the alignment done. The customer asked for a full refund of all monies paid at time of service and was told that we, in fact, performed all services paid for, but that we would refund her the difference of the lifetime warranty alignment cost totaling $64.88. The customer declined this refund and asked for the corporate number. We are declining the full refund for services, but will continue to offer the refund of $64.88. - *** *** Corporate Director

We understand the customer's frustration and are working to refund their money. The Corporate Director submitted the refund request on 12/5/and it was approved on 12/9/by our Operations Director. A refund check will be mailed out to the customer in the amount of $on
Monday, December 14,

We have attempted to work with the customer to resolve their issue, asking to inspect the vehicle and have offered to complete any needed repairs at no cost to the customer However, the customer refuses to bring the vehicle back We are denying their request for a refund- *** ***,
Operations Director

Please let me apologize for any inconvenience you feel may have been caused to you in reference to your son's visit to our Brake Check service centerIn order for us to investigate this matter we will need the name and telephone number used at time of service. I have been trying to find your
Repair Order however was unable to locate it with the limited informationPlease include it with your contact information.

Complaint: ***
I am rejecting this response because:Since *** *** diagnosed the vehicle as being satisfactory the vehicle has been brought back to them due to the transmission once again slippingThe "experts" at *** agreed that it was indeed slipping (which would never happen to a transmission with no problems)*** *** attempted a second time to alter the transmission fluid and a second time it failedAs they are aware, the transmission is STILL slippingThe experts at another *** stated that a transmission driven for miles with no fluid must be replacedMy insurance company also seconded that opinionBrake Check informed me that they refused to replace the transmissionThey still have not reimbursed $in rental fees as Phillip previously agreed to doBrake Check has a history of similar decisions and lawsuits proving customer deaths from their negligenceWe no longer feel the vehicle is safe and demand $4,for the transmission replacement to be done by Round Rock ***, and $for rental reimbursement.Regards,*** ***

Complaint: ***
I am rejecting this response because: ( see attached )
Regards,
*** ***