Mystic Builders

We have spoken with the customer and are willing to offer settlement, pending the receipt of the dealership invoice she received Customer will email the invoice to our office on 4/26/

Complaint: ***
I am rejecting this response because:This response seems completely automated and has no useful contentThe "Corporate Director" assigned to our case has not followed through on any of his offers to supply us with a rental vehicle, to replace the transmission instead of attempt to top-off the transmission fluid (after driving to DALLAS with no transmission fluid in our vehicle) and as of Friday hadn't returned any of my calls in a weekWhen I asked for the contact information for the person their corporate director reported to, he refused to provide itAt this point we would like to be contacted by someone above the "corporate directors"
Regards,
*** ***

I have contacted the customer to address their concerns However, the customer was not able to speak at the moment and stated he would call back I am awaiting his callback- *** *** Corporate Director

*** thank you for your feedback In order for our business to improve we must listen to our customers and respond to their feedback, both positive and negative I want to send this to the Operations Director over this store so that he can be aware of the situation and
talk to his staff about the problemHe would also address this concern with you

Brake Check's mission is to provide peace of mind to our customers and agree with the customer that our responsibility is to ensure their safety as well The customer's vehicle has been repaired and we have taken steps to ensure that incidents like this don't happen in the future We
sincerely apologize to Mr*** and thank him for taking the time to provide feedback

Complaint: ***
I am rejecting this response because:This complaint has NOT been resolved. I spoke to *** today and will be meeting with him on Monday, 12/7/to discuss resolution of complaint, *** ***
Regards,
*** ***

Mr*** came in on 8/05/and
had rear drums, brake shoes and hardware replacedHe was also informed that
the front pads and rotors needed to be addressed. Mr*** then came in on 9/16/
and stated his vehicle was shaking when brakingWe did replace the pads in
the
front but didn't address the rotor issue per the customer, and warrantied out the rear brake
drumsHe was also informed a second time that the rotors needed to be addressedHe stopped by the store about a month ago, but didn't
come in stating he was having the same issues. I offered to take a look at the
vehicle but he decided to wait. We value Mr*** as a customer and would do
what we can to rectify his situation as our customer- *** *** Corporate Director

We
have received and reviewed the customer's concerns and can empathize with his
frustration after having to wait when making an online appointment with our
company. This does not fall in line with our company's promise to our
customers and we are addressing it with our staff. For
the customer's
inconvenience, we discounted his invoice by $50.00. We also apologize
for the inconvenience the customer experienced due to our credit card terminal
being inoperable at the time he came to pick up his vehicle. We learned
that this was an external vendor issue and had no alternative means other than
to receive a cash payment from the customer for services rendered.
Unfortunately, the customer did not have the means at that time and we could
not release the vehicle without payment. We did attempt to secure the
customer's credit card number (not the card itself) so that when our systems became operational again
we could process the payment, allowing us to release the customer's vehicle. However, the customer declined and we respect his reasoning for doing so- *** ***, Operations Director

We have worked with the customer and are refunding her $for the cost of the pump

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

I have called Mrs*** in regards to the collision and have left a voicemail The vehicle will be going to a body shop as soon as Mrs*** returns my call and a rental will be provided - *** ***, Corporate Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution is satisfactory to me
I would like to add that I did, in fact, come in separate times after all the parts were put in and got an alignment all three times and every time it was still off and veered to the rightI was told it was because my tires were wearing funny and I needed new struts and new tiresI went to discount tire (where brake check sent me) and I was told my tires were just fineI also had other shops look at my struts and we're told these were fine as wellWhen I went to complain to brake check AFTER having the alignment done correctly, I was NEVER offered the refund by the managerHe said he could not offer me anythingSo that is a lieI will accept the dollar refundHowever, I am very dissatisfied with the way brake check handles their business and their clientsThe manager at the Victoria branch was rude and obviously a liar.?
Regards,
*** ***

I called the customer on both phone numbers we have on file and left voicemailsThe customer has not called me backThe first time I contacted this customer he stated that he did not have any issues and that he did not write an email to us.? - *** ***, Operations Director

We are refunding the customer the disputed $- *** ***, Corporate Director

Complaint: ***
I am rejecting this response because: Multiple times I have taken my car back to Brake Check for them to inspect it and they brush me away every timeI don't want to waste my time with them anymoreI just want my money back so I can have this issue resolved once and for all
Regards,
*** ***

I will be out of the office between November 11th and November 18th.? I will respond to all correspondence upon my return.? If you need immediate assistance, please contact *** *** at *** Best regards, *** *** HCM Brake Check

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I'm disappointed it took reporting Brake Check to the Revdex.com in order to get a resolution and hope in the future you will treat your customers with more respect?
Regards,
*** ***

The customer has been contacted by a Corporate Director? The customer will meet the Corporate Director at another location to address his concerns

We towed the vehicle to *** *** *** to get a second opinionAfter *** *** inspected the vehicle., they determined that the code present did not warrant replacing the transmissionThey did however replace the transmission fluid, gasket and reset the codes present*** *** drove the vehicle and stated there was nothing wrong with the transmission and included diagnosis findings on their invoice.? We have continued to advise *** that *** is the expert when it comes to *** transmissionWe have instructed her to take it to *** *** *** so they may continue to monitor and address any concerns she may haveWe will continue to work with *** *** to address any issues related to our service.Regards,*** ***Operations Support Specialist / Brake Check*** *** *** *** ** ? *** ***

We have spoken with the customer and have agreed to refund him the $for the failed rebuild? Further, we are disheartened that we weren't able to meet the customer's expectations and apologize for any inconvenience it may have caused