Mystic Builders

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Mr*** was refunded the requested amount, $on July 18, by company check This refund was mailed to his residence

Complaint: ***I am rejecting this response because, I have since had a phone conversation with "*** *** - Director of Operations" with Brake Check and he has made an offer to make me a reasonable refundThis should occur early next week, and if I do receive the refund that he has offered me, then I will be willing to close the complaint.Regards,*** ***

The customer visited one of our Corpus Christi locations in need of an alignment During service, the customer was advised that she needed a kit installed in order to complete the needed adjustments Customer had the kit installed at another facility and brought the vehicle back to a 2nd
location to be realigned The alignment work was done at no charge to the customer The customer inquired about her front end components, specifically her ball joints Upon a visual inspection, the Store Director didn't see anything visually wrong with the ball joints The customer then went back to the original location with the same inquiry Upon further inspection it was determined that the ball joints were indeed bad and needed to be replaced The customer has since had the ball joints replaced at another facility and is now requesting reimbursement of tire costs along with a refund of the original alignment costs.Though we understand and empathize with the customer's feelings regarding the matter, we must decline their request Brake Check is not responsible for the condition of existing vehicle parts when performing alignment services and any wear on tires due to worn parts is the sole responsibility of the customer We have, however, offered the customer a $gift card, in good faith, which may be redeemed for other needed services The customer has declined our offering- *** ***, Operations Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** The business refunded the amount of fees charged for the warranty repairWhile I am pleased that they took this step, I would prefer that they honor their stated warranty charged from the beginning

We've made attempts to contact the customer, but the number provided states that the voicemail has not been set up and the phone disconnects. Please have the customer contact *** *** at *** ***

Complaint: ***
I am rejecting this response because:i did take the rotors in and they want to charge me dollars for something that has a life time warranty when weve paid them dollars to all old parts back on the truck so I called his boss chris weeks ago he was suppose to talk to gernld and call me the same day and I haven't heard from him he said he would get the part so he could for his self that they charged her for all new parts and put the origal parts back on the truck weve paid for the work and the work was never done there good at taking advantage of women that doesn't know any better and there not going to get by with it this time
Regards,
*** ***

We can identify with the customer's frustrations and would like to help However, we have made multiple attempts to schedule a time where we could meet with the customer, but they have cancelled each time We encourage the customer to contact our Corporate Director, *** ***, directly
at *** ***

We explained to customer that the damages did nor occur while in our care and that there were visible signs of scrape marks that were not fresh and some of the areas were rustyPlease reference the attachment from *** *** the ** at *** ***.*** ***, tried to reconcile with *** *** as not to lose her as a customer but customer was adamant.We deeply apologize for not being able get to a resolution that meets with your satisfaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
This message is regarding my complaint against Brake CheckI am writing to you to inform you that I have received my refund by
mail that was owed to meThank you for taking any actions that may have help to resolve my issue.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint:
***
I am rejecting this response because: I have not been contacted by anyoneI did not rescind my complaintI was treated badly by Brake CheckI felt threatened by the manager in chargeMy brakes still squeal loudly when I back upI took my car to the VOLVO dealership where I usually take it and they told me that the brakes were not Volvo brake pads something that Brake Check should have knownAgain, I am more upset over the treatment I received more than anythingThe very least a company should offer their clients is courtesy
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Thank you for contacting us about your experienceWe take customer feedback very serious and we consider it a gift that you took the time to let us know what happenI have already forwarded your notes to a corporate director who will be in contact with you soon to address these concernsAgain,
Thank you for reaching out to us

The customer came in on July 8th and we replaced the rotors at no cost to the customer

We have attempted to locate service records for the customer to initiate an investigation However, we were unable to locate service records associated with the customer's description We are requesting information to help us move forward (name, phone number on the account / invoice
number)

Complaint: ***
I am rejecting this response because:they wouldn't have honored the warranty to start with cause they charged her dollars and didn't change anything so how are you going to warranty your parts when they took her for a ride for and never changed anything on the car like I told chris at brake check the rotors on the truck are factory rotors so I know they was not changed but she was chared for new ones that's fraud so the bottom line is they can give her the dollars back that she was charged for work that wasn't done or we can go to court and I will prove that the work wasn't done and im sure at that point it will be a lot more than dollars and brake check know this aint the first time there reviews are filled with complaints like this it just this one isn't going away im willing to push this as far as I have to they took advantage of the wrong woman this time its a shame that a woman cant go in to a place of business without getting took advantage of
Regards,
*** ***

The $*** *** is referring to is an installation fee associated with the lifetime warranty on the parts.LIMITED LIFETIME BRAKE PARTS WARRANTYAll Limited Lifetime Warranties on brake parts apply when purchased in conjunction with the Limited Lifetime Brake Pad andShoe Warranty, except one-ton trucks and commercial fleet vehicles which are covered under our limited warranty listed below.Under this warranty, all new (not remanufactured, used or rebuilt) brake parts are covered when the installation fee is paid to anyBrake Check centerThis warranty covers brake parts as long as you own this vehicle“Dealer” or “Outside Procured” parts areexcluded.As stated above, warranties are honored when a customer pays the installation fee *** *** is refusing to pay this fee All parts considered for warranty must be on the vehicle at the time of inspection

We have contacted the customer who has agreed to meet with our VP on Monday morning at 11:00am His concerns will be addressed at that time and a refund of $will be processed