Mr Rooter of Pittsburgh

Ms. [redacted],
Thank you for your reply. The check for $95 will be refunded to your new address and should arrive within 3-5 business days.
We greatly appreciate your patience in this matter and just wanted to ensure it is sent to the proper location. 
Thank you,
Mr. Rooter Plumbing

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

In response to [redacted]:  The total cost of the job was $6500.00.  We did excavate both inside and outside of the home as the home owner mentioned.  We did not charge the home owner any additional fees as stated.  Mr. Rooter did move the customer's house trap from the inside...

to the outside at no additional cost.  Multiple authorization signatures for the total amount of $6500.00 were obtained.  No additional money was charged for the additional work performed.Mr. Rooter did damage shingles on the roof.  The shingles were replaced with the incorrect color.  We wanted to put shingles on as soon as possible to prevent home owner from receiving any additional damage due to current winter weather conditions.  Mr. Rooter will return with the correct shingles once the weather permits.  In response to the home owner requesting an itemized list,  Mr. Rooter uses flat rate pricing not time, labor, and material pricing.  Therefore, it is policy of Mr. Rooter to use a flat rate pricing system.On behalf of all of us at Mr. Rooter, we consider this matter resolved.Thank You!  Have a great day!Leesa

[redacted]Check number [redacted] has been mailed from our office today, 2/24/15, in the amount of $780.00.Once this check is cashed, we will consider this matter closed and resolved.Thank you,Mr. Rooter Plumbing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
ow your view on the matter.]
Regards,
[redacted]
 They called Tuesday and I called them back Tuesday driving home from work left them a message to review the file they have of my existing complaints because I called weekly since April. They called today at 9am. I didn't get to return the call and it has not even been 24hours before they are stating I didn't call them back.  YESI will call them first thing tomorrow.

Mr and Mrs [redacted]As per your conversation with [redacted] excavation manager on May 24 or May 25. Mr. Rooter will repair your driveway however in the best professional workmanship like manner the ground needs to settle therefore Mr. Rooter (Mr. [redacted]) will be in contact with you the...

week of June 15th, 2015 and schedule it that week weather permitted.Sincerely [redacted]

I apologize for any misunderstandings.  The incoming calls are recorded.  Since our supervisor uses his cell phone to make out bound calls; the messages he left for the customer were never recorded.  We at Mr. Rooter have resolved the issue with the yard which was the complaint to be addressed.  At this point, the phone conversations are completely irrelevant since the situation has been corrected.  We at Mr. Rooter feel this complaint is resolved and closed. Best Regards,Mr. Rooter Plumbing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I filed a complaint two months ago because the financing option was not given to me. Also, my yard looks like it was never filled in. I filed the complaint because no one would return my phone calls. When the business responded to the complaint through the Revdex.com, the person said my financing was done through [redacted], which it was NOT. I received finance through Fortiva and was never given the 12 months same as cash as promised. I even told the guy that I could get a loan through my credit union but he insisted on the this special financing. That cost me an additional $500. The company person told the Revdex.com that as a "show of good faith" I could call and have my yard filled in. After two months and no one calling me back, I feel that there is no good faith going on. This company doesn't want to admit it has done wrong and hopes that I will just go away. My next step will take this to the magistrate.I want them to follow through on the "show of good faith" by adding a lot of top soil to my yard. And an explanation of why they said I had [redacted] Bank when I actually had Fortiva and why their representative lied to me and took the signed financial papers with him.  Regards,
[redacted]

Ms. [redacted],Two years ago we were requested at [redacted]. We found an issue with the sewer line and received signatures to complete work for a given, pre-approved by the customer pricing. We completed all work to code. Two years later, the homeowner called back for...

services. At this time, we found that there was additional work that needed to be done to the sewer line. We gave customer an estimate to complete work. The homeowner refused additional services. Thank you,Mr. Rooter Plumbing

The invoice which was attached previously confirms:
$50 coupon was credited to the total cost. 
$699.99 was the amount charged for the water heater. 
The additional items charged were needed to comply with Allegheny County Codes.  The customer also chose to have Mr. Rooter remove and dispose of the old water heater.  All of these charged were approved prior to any work beginning.  In addition after completion of the work the customer signed the 100% Satisfaction Line which is not required for us to perform work.  We use the signature on this line to guarantee the customer is satisfied.  If our customer is not satisfied with our services they  decline signing this line. 
Best Regards,
Mr. Rooter Plumbing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Contrary to our  wishes the work was done while we were out of the city, and during a time when asbestos abatement required that we not be present.  We were given absolutely no notification of their intent to come on the date ( unknown) or we would have explained that they could well impede the plans  of several sub contactors and the project itself.  The concrete was not mixed with any aggregate to match the  driveway in any way.  The house trap, which we were warned numerous times by their agent was completely clogged with gravel.  And upon arriving home we home, we eventually found the source of the sound of running water and low water pressure in our home.  The workers had used the hose in the backyard and left it running , probably for several days.I would at least expect a thorough inspection of the work done to  make sure that the trap we paid so much for  is not too clogged to be of use.  We would like to know what type of guarantee is given for the durability of the concrete patch. And  we await our month's water bill with some trepidation and may wish to request some redress on this issue later.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I just want it on record of my dissatisfaction with Mr. Rooter and their services.  I also want to inform anyone who is considering using Mr. Rooter to be informed of my interaction with them.
Regards,
[redacted]

In good faith; Mr. Rooter will refund [redacted] $404.00.  It is check # [redacted].  On behalf of all of us at Mr. Rooter Plumbing we have appreciated your business and hope this clears up any negative feelings you may have.  We consider this complaint resolved.

Mr. B[redacted] our Sales & Service manger has spoke to Ms. [redacted] on the phone.  After the phone conversation we at Mr. Rooter Plumbing in good faith have refunded Ms. [redacted] the full amount in which she asked for.  Please see attached copy of the check.  On behalf of all of us at...

Mr. Rooter Plumbing we consider this complain closed.Best Regards,Mr. Rooter Plumbing

The total amount that was collected will be refunded to the [redacted] card which was used to pay for the services.  This may take between 7-14 business days.Thank you,Mr. Rooter Plumbing

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hello Mr. Rooter, 
The address your representative came to was:
[redacted] 
[redacted] 
[redacted]
However explained in the complaint we have moved as we sold our home so my new address and where the refund needs to be sent to is:
Tina Yankovich
313 Kennett Drive
Elizabeth, PA 15037
Once this correct address is noted I can approve the issue. 
Regards,
Tina Yankovich

To Whom It May Concern:
 
            This is in response to the Complaint, ID No. [redacted], filed on behalf of [redacted] with your office on July 8, 2016. ...


 
            First, I am enclosing copies of the following documents:
 
a.       Invoice No. [redacted] dated May 8, 12016, which shows the work agreed upon, the price for the same and which contains the signature of [redacted].  Please note as indicated by his signature, Mr. [redacted] accepted the work performed and acknowledged satisfactory completion of the work;
 
b.      A Property Damage and Landscape Waiver signed by Mr. [redacted] on May 8, 2016;
 
c.       An Emergency Work Authorization signed by Mr. [redacted] on May 8, 2016; and
 
d.      A Waiver of Right to Cancel signed by Mr. [redacted] on May 8, 2016.
 
A review of the Complaint, filed on behalf of Mr. [redacted] by his son, shows that his Complaint focuses on conduct of Tom A[redacted], a project manager with [redacted]  Apparently, Mr. A[redacted] made representations to Mr. [redacted] that his insurance company would reimburse him for the agreed upon repairs.  Unfortunately, Mr. [redacted]’s insurance company did not reimburse him. 
 
My review of the documents and narrative provided by Mr. [redacted]’s son shows that Mr. Rooter did nothing wrong in connection with this consumer transaction.  Mr. [redacted], Sr. had a sewage backup at his house, agreed upon a scope of work, signed an appropriate emergency work authorization and then signed an acceptance of the work performed, acknowledging satisfactory completion and that his premises was left in a satisfactory condition. 
 
If Mr. [redacted] has a complaint at all, it appears to be with representations made to him by Mr. A[redacted].
  
In addition, please be advised that when dealing with customers who appear to be over the age of 65, Mr. Rooter’s representative always ask them whether or not there is anyone they need to consult with prior to making the decision to go ahead with any recommended work.  In this case, Mr. [redacted] indicated he was capable of making the decision on his own and there was no one else he needed to consult with.  Based upon the statements made in the Complaint, Mr. [redacted] did not see fit to even tell his sons about having the plumbing work done until a couple weeks after it was completed.  A review of the narrative does not indicate that Mr. [redacted], Sr. has any problem with anything done by Mr. Rooter.
 
Because all of the contracted for work was performed by Mr. Rooter and accepted by the consumer, we believe the Complaint has no merit and should be regarded as resolved.
 
If you have any questions or need any additional information, please do not hesitate to contact me. 
 
                                        ...⇄ Very Truly Yours,
                     
                                        ...⇄ *. B[redacted] (Owner Mr. Rooter Plumbing)

We at Mr. Rooter Plumbing in good faith are giving the customer a full refund of $427.31.  Please see a copy of the attached refund check.  We at Mr. Rooter Plumbing consider this complaint closed. Best Regards,Mr. Rooter Plumbing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Unfortunately, due to an extended amount of rainy weather we were unable to complete the concrete work on a more timely basis.  However, the concrete work at this location has been completed since this complaint was filed.  Therefore, on behalf of all of us at Mr. Rooter we consider this...

complaint resolved.