Mr Rooter of Pittsburgh

MrRooter Plumbing's Sales and Service Manger has reached an agreement with Ms*** *** In good faith MrRooter Plumbing has agreed to reimburse MsWiles $ Once she receives this check this complaint will be closed.Best Regards,***

The shingles have been replaced The shingle issue is considered resolved and closed.In regards to the information for the Insurance Company, we will mail out a breakdown of all work performed to the homeowner today We only provide information directly to the homeowner If the customer does not receive this information within business days please have them call the office at ###-###-#### or reply back to the Revdex.com. Thank you,MrRooter Plumbing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Mr Rooter even noted that Visa refunds are usually done immediately; my credit took days--it is a Visa credit card. Although I am finally satisfied with the credit received, the manner in which Mr Rooter handled this from the beginning is unacceptable. I have NO faith that the plumbing work done will last very long and I'll have to have a real plumber the work.
Regards,
*** ***

Our excavation supervisor has tried to call this customer numerous times and they have not answered their phone or returned his call to have a crew come out Also in regards to the phone calls; at no time did we promise the customer an exact time nor did anyone refuse to let them speak
to a manager The managers are not usually in the office therefore we are unable to just put them on the phone All of our phone calls are recorded and I can prove the statements I have made are correct I can also verify the correct days in which our customer service team spoke with this customer As soon as the customer returns our manager's phone call we will be more than happy to assist with the clean up Unfortunately, we can't send a crew until the customer returns his call Once we get a call and send a crew out we will consider this complaint resolved. Best Regards,MrRooter Plumbing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Per your excavation breakdown that you attached, the initial fee was $Your initial payment was $Subtracting your initial payment of $2400-$1536, you will be refunded the difference of $864.This refund will take place this week and will show on your Visa within 7-business days.Please
contact us if this does not show within 7-business days, and please take into account the holidays as additional days that may inhibit the refund from showing.Thank you,MrRooter Plumbing

We at MrRooter apologize for the delay We do not cut check everyday however, your check is in the mail Please see the attached copy of the check which was mailed We at MrRooter Plumbing consider this complaint closed.Best Regards,MrRooter Plumbing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

MrRooter Plumbing's underground utility manager has made contact with the consumer and has explained that we will return in the next few weeks to address all issues with the cement as well as all exposed piping We will also provide soil clean up All outside clean ups are weather
depending and we will have this completed within the next days Once the clean up is complete, we at MrRooter consider this complaint resolved

Our service manager Bryan *** spoke to our technician in regards to this job Our technician claims he provided a service with the customer's best interest in mind At no point did he drop anything into the trap (Keeping in mind this statement was made by a competitor.)
We at MrRooter would like to amend any negative feelings towards our company Unfortunately, we need the customer to enlighten us on how to do so Please let us know a resolution to change your view of our companyWe do not feel our business practices were unethical therefore we don't know how to resolve this situation Please advise. Best Regards,MrRooter Plumbing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is as satisfactory a resolution that we will receive from this company. The acceptance is contingent upon receipt of the check, clearance by bank after cashing, and if a problem with the same drainage portions that they repaired occurs within the stated year warranty, that they fix the problem.Unfortunately, their response does not inspire confidence in their customer service since their management switchThey had to know the condition of tub after the fixed the drainage problem if they even looked to see if it had drained. And they did not address not using all new PVC as stated in their work order and using an existing pipe joint
Regards,
*** ***

Please see attached check being sent today and consider this matter closed on behalf of Revdex.com and MrRooter Plumbing*** ***

Our manger called the customer to get more details of the whole situation We at MrRooter Plumbing apologize for any inconvenience this customer has been through In good faith MrRooter Plumbing has decided to give the customer the refund in which they asked for Please see the
attached copy of the refund check Once this check is cashed we at MrRooter Plumbing will consider this resolved Best Regards,MrRooter Plumbing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
At first they said there was only one financing option. Now they are saying it's two. I told the guy I would call my credit union to take out a loan and he told me that I was getting months same as cash. I signed a form and he did not give me a copy. They also keep using the excuse that they will come out once the weather breaks. Before filing my second complaint, I allowed for two months, the majority of that time the weather was perfect. I rather not close this matter until they actually fill my yard to my satisfaction

Mr. ***On invoice #***, Mr*** signed the authorization for the $Also on the same invoice, Mr*** initialed the "property damage waiver" and signed the "waiver of right to cancel" and also wrote in his own words as to why the work needed to be completedMr*** also filled
out the Credit Card application form in full with his signature and provided two forms of identification for the bank's approval processOn invoice # ***, there is a signature for $On this same invoice, it states the total cost of the job and Mr*** initialed the waiver of responsibility to his propertyAs stated, he did signed the waiver of right to cancel and wrote in his own words why he was waiving that right, for the second timeI will also note that he has signed and dated, as mentioned, both emergency work authorization forms. The settlement in dispute of $is not found by MrRooterMr*** has signed all copies and has even written in his own words as to why the job occurred and needed to continue to occurMrRooter will note all authorized work was performed and installed per plumbing codes and is deemed complete.Thank you,MrRooter Plumbing

We at MrRooter apologize for any inconvenience Due to weather our clean up team has been behind schedule Our manager did contact this customer and we are sending a crew out today 6/30/to repair the yard In addition we are also going to camera the line to verify everything
is good with the line After our crews goes out levels the ground we will consider this complaint closed. Best Regards,MrRooter Plumbing

*** *** took over *** *** The month interest free is between *** *** and the customer *** *** has a month interest free plan that requires a monthly payment The explanation of the payments would be included in the contract the customer signed.We
started the job during the winter as the customer states Spring has arrived, adjustments to risers have been made, proper caps were put on A total job clean up was completed The yard was leveled and rocks have been removed Several communications between the Underground Utility Specialist Team and the customer has been made As of this date all requests have been completed We at MrRooter consider this complaint resolved and closed.Thank you,MrRooter Plumbing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10448981, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The amount agreed on was to excavate the exterior of the house as that was the location of the trap (determined by them). It was 2k cheaper if the trap was located on the inside of the house. They made the mistake of the location of the trapI certainly do not have the expertise or training to determine that and relied on "the experts" to tell me. After digging the yard and realizing that you made the mistakeI feel you need to take accountability for that mistake that cost me 2k. So there was no FREE WORK done.. it was for external excavation and for internalShingle Damage Resolved - the initial work with the wrong color shingles was relayed to us as "job completed". They finally came out and put the correct color shingles on only after being told that " no matter what we do, you are not going to be happy"
We were told by the onsite tech to contact our insurance for possible reimbursement. Our insurance agreed to review the work that was done inside the house for a potential claim. However NOTHING on the quote suggests work was done inside. They are asking for what was done inside and how much did that inside work costYou would think a simple request. A flat rate of for internal excavation. I should not have to pay for the mistake made by your crew determining the location of the trapSomething in writing stating there was in fact work done inside the house for the insurance
Regards,
Y*** ***