Mr Rooter of Pittsburgh

The invoice which was attached previously confirms: $coupon was credited to the total cost $was the amount charged for the water heater The additional items charged were needed to comply with Allegheny County Codes The customer also chose to have MrRooter remove and dispose of the old water heater All of these charged were approved prior to any work beginning In addition after completion of the work the customer signed the 100% Satisfaction Line which is not required for us to perform work We use the signature on this line to guarantee the customer is satisfied If our customer is not satisfied with our services they decline signing this line Best Regards, MrRooter Plumbing

We at MrRooter Plumbing apologize for any confusion in regards to the warranty Our manager has contacted this customer and is sending a technician out to camera their line free of charge After our technician runs a camera through this customer's line we at MrRooter Plumbing will consider this complaint closedBest Regards,MrRooter Plumbing

Ms [redacted] , Thank you for your replyThe check for $will be refunded to your new address and should arrive within 3-business days We greatly appreciate your patience in this matter and just wanted to ensure it is sent to the proper location Thank you, MrRooter Plumbing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.ID# [redacted] Dear Ms [redacted] ,Thank you for your prompt response for the above ID numberAfter filing my complaint, MrRooter did in fact come to my house without notice to complete my front yardUnfortunately, the risers were cut very low before completely leveling the yard and I now have a noticeable void in my front yard, to a point where my neighbor asked me who messed up my yardAfter the second attempt, my mailbox has been replaced to my satisfactionAs far as the financing is concerned never received a copy of the contract, I did however call [redacted] and ask them to send me a copyI recently paid this debt in full but would like reimbursed for the interest that I paid in the amount of $from [redacted] ***I paid a lot of money for a service that I did not get and have been fighting for since January of this year.Respectfully,Robert Nesmith

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I just want it on record of my dissatisfaction with MrRooter and their services I also want to inform anyone who is considering using MrRooter to be informed of my interaction with them Regards, [redacted] ***

[redacted] Check number *** has been mailed from our office today, 2/24/15, in the amount of $780.00.Once this check is cashed, we will consider this matter closed and resolved.Thank you,MrRooter Plumbing

Unfortunately, due to an extended amount of rainy weather we were unable to complete the concrete work on a more timely basis However, the concrete work at this location has been completed since this complaint was filed Therefore, on behalf of all of us at MrRooter we consider this complaint resolved

Mr***,We at MrRooter operate with integrity and the highest professional standards It is unfortunate you feel we do not operate as such We would really like to correct any negative feelings you have towards our company As you have stated earlier, you are not looking for any financial compensation Therefore, we are not sure what is expected to change your negative perception of our company and resolve this complaint.In conclusion, we at MrRooter ask you and the Revdex.com to consider this complaint closed.Thank you,MrRooter Plumbing

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, [redacted]

Dear Ms***,As stated previously, MrRooter has done work on both the outside AND the inside of the homeYou are correct in stating that an outside excavation costs approximately $and an inside excavation costs approximately $BOTH were completed at your residence, which would typically be an $11,job totalYou were only charged for the outside excavation, approximately $It is MrRooter's policy, due to us being a flat rate company, that we do not have the ability to provide an itemized breakdown of cost for insurance purposesThe best breakdown that MrRooter can provide is a 60/breakdown; 60% for access and reconstruction, 40% for plumbing, parts, and laborPlease have your insurance agent contact MrRooter directly (###-###-####) for verification and to provide any information to the agent directlyWe often deal directly with insurance agents and this is how we proceed with this type of situationThank you,MrRooter Plumbing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I received another response from MrRooter Plumbing via Revdex.com on June 2017, which unfortunately does not respond to any of my requests I made in the rebuttal letter dated on June 4, 1: They said, “Since our supervisor uses his cell phone to make out bound calls; the messages he left for the customer were never recorded.” But nevertheless, they should be able to provide me with the times, dates, and the phone numbers they originated as they initially claimed that they responded to me, because they stated “Our excavation supervisor has tried to call this customer numerous times and they have not answered their phone or returned his call to have a crew come out” Yes, he called to us, apparently from his cell phone at 2:40PM on May and left a message for second asking me to call back This was the ONLY phone call we received from this number And this phone call was made AFTER we filed a complaint to Revdex.com They failed to provide any evidence that supports their claim they made on June 1, 2: It is now beyond reasonable doubt that the MrRooter Plumbing made up a series of allegations and they have been dishonest to their customer They had been very professional and courteous, and that was why we had been loyal to themBut it is simply INSULTING to their loyal customer who paid more than $this time Even though they came up to our backyard to finish their work on June 1, which we appreciate very much, we REALLY do not appreciate being treated in a dishonest manner by MrRooter PlumbingThey need to admit their dishonesty to their customer and make an apology for being dishonest to their customerRegards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Hello Mr. Rooter, The address your representative came to was: [redacted] [redacted] *** [redacted] However explained in the complaint we have moved as we sold our home so my new address and where the refund needs to be sent to is: Tina Yankovich 313 Kennett Drive Elizabeth, PA 15037 Once this correct address is noted I can approve the issue. Regards, Tina Yankovich

Mr [redacted] claim that a camera technician did not appear at the job is falseTechnician C [redacted] was on site with a cameraUpon inspection he realized that the line was impassable and needed a high pressure hydroscrubTechnician C [redacted] informed Mr [redacted] of the price prior to ordering the hydro scrub and Mr [redacted] agreed to the priceWe waived the $drain cleaning fee and did not charge for a cameraTechnican C [redacted] called dispatch and technician R [redacted] arrived at the residence and opened the sewer line with the hydroscrubMrRooter fulfilled the contract at the agreed upon price and have all of the paperwork to show thisWe will not refund any money as we did the job we were contracted to doWe at MrRooter consider this complaint closed Best Regards, MrRooter Plumbing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] Not sure what to take of that response$11,worth of work? The technician, [redacted] that came out to the property quoted $4,if the trap is inside and $6,if outside [redacted] then peformed a cable camera (#task # [redacted] on the invoice) and assured us the trap was on the outside, we signed an invoice (#***) and wrote a check for $6,($6,- $Coupon + $TFS fee) for work outsided only to find out that the trap was located inside of the house [redacted] said that he would come back after the holidays to do the inside workThis was done however I have ZERO paperwork on the additional workI wanted to submitt to my insurance company however NOONE will respond to meI had given MrRooter the contact to the insurance company three times and again they still have not provided documentation on the additional workcalls in weeks with no response! The only response I get is from the technition via text assuring me things will get doneThe only way the roof got fixed was through texting and it took them trys to get it rightI was also told that I was the one being unreasonable throught the roofing ordealMrRooter tore the shinges off and needed to take resposibility for itBut again noything but a hassle Noone wants to talk with meThe excavation work is still not complets due to weather and I am hoping that MrRooter keeps their word and completes the workI was told today that they will no longer speak to me because of the complaint I made to the Revdex.comno suprise, they werent responding anywayTo resolve this issue I am requesting a 50% refund on all work ($3,004.00) and the completion of the excavation in the spring Regards, [redacted] ***

We Hydro scrubbed the sewer line When a line gets Hydro scrubbed it can work as a temporary fix if a line is broken Just because the sewer hasn't backed up does not mean there are not any issues and we should not assume as such.Since the customer is not requiring a settlement; we at
MrRooter consider this complaint closed.Thank you,MrRooter Plumbing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] First of all the transaction copy they show is not dated nor does it show who it was sent to Secondly they credited the wrong account The overcharge was to my *** credit card and they show crediting my *** *** *** Neither of my accounts show a $credit and it's been days
Regards,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Dear ***, The Revdex.com closed out my complaint (ID ***) because you did not hear back from me and assumed everything was satisfied. You sent the message on May to indicate the case was closed.MrRooter did not come to my house until June (once again after their deadline), therefore I could not give you an answer before May 30.While the restoration work is complete, this all could have been avoided if someone returned one of my many phone calls. They also provide half truths, or simply avoided giving all the facts. Their one response was someone was already in contact with me about scheduling the restoration work. In fact, they only reached out to me AFTER I filed the second complain.As for the restoration work in the front yard, I am satisfied. They actually put down dirt and grass seedThe original work only included some peat moss thrown on top.Customer satisfaction is severely lacking with this company.Sincerely,*** ***

A refund check in the amount of $has been issued to *** *** for a full refundAlso, MrRooter is in no way affiliated with *** ***

In good faith we are refunding the $as well as an additional $for any inconvenience this may have cause you. (Please see attached check) Also, we would like to inform you that your service does have a one year limited warranty with it. If you have any additional
issues please feel free to call the office and ask for MrB*** (the owner) or MrsK*** (his assistant)
Best Regards,
MrRooter Plumbing

We at MrRooter Plumbing apologize for the number being inadvertently swapped when processing the payment as well as the miscommunication in regards to the credit card charges The weeks which was referred to in the letter was in reference to the refund showing up on the actual credit card
statement Please see that attached copy of the refund to the customer. In regards to cleaning the floor We would be happy to send someone out to you If you would like to make arrangements for it; please call ###-###-#### This is for the Administrative Assistant for the company. Best Regards,MrRooter Plumbing