Mr Rooter of Pittsburgh

Review: .I am still reeling with anger from this company. I was charge $223.36 for a so called extensive diagnostic. visit by their technician [redacted] on 7/8/14. The invoice # is [redacted]. I did cancel the work order the same evening the technician came because this company would not touch any H vac panels.(the pipe leak was above one of the air condition panels) I've mailed the signed notice of cancellation that evening. They do have it in their office. Mr. Rooter has not return my phone calls, or sent me a check to reimburse me. I'm still very disappointed that I was charged that much money for their guy to come check where the leak was, and him removing some laundry room ceiling panels. I had called at least eight times from the period of 7/28/14 to 9/5/14, and still the home office will not call me back. I felt like a was scammed. Back in mid August of this year, I had even received the help of an Angie's List representative. They apparently lied to her too. They told her, Stephanie, that they would reimburse me of my full amount. Nothing!!! Please help!Desired Settlement: I just want my full payment back of $223.36. If I have to go in person to pick up the check, I will.

Business

Response:

Dear Ms. [redacted],

Review: We called Mr. Rooter, because we thought our grinder pump was bad. We asked for an estimate to have a tech come out and they told us they couldn't give us an estimate that the jobs are charged by the job, not the hour. Two techs came, one just stood and watched the other. The first tech unbolted and pulled the grinder pump up. He plugged it in and tested it. While he was testing it he sprayed sewer water all over the basement floor. He stated that the pump was good, but there were things clogging it up that needed to be pulled out. He pointed to a box of gloves and had me put them on and remove the material that was blocking the pump. They were at our house for less than an hour, did not clean up the sewage they spilled on our floor and did not replace any parts. We were charged $224.00 dollars for their so called service.Desired Settlement: We are more then willing to pay a fair price for a service call and for the work done, I would be willing to pay $75 for the call. Otherwise, I feel we should be reimbursed for the remaining amount we were charged.

Business

Response:

To address the initial complaint expressed by Mr. [redacted], we do not give any quotes out over the phone for multiple reasons. All plumbing work varies from one house to the next. We feel that the most effective way for customers to be given the correct, appropriate price for their specific issue, we send our technicians out free of charge to evaluate the particular situation prior to beginning work and prior to charging the customer.