Good afternoon,Mr. [redacted] has been contacted by Hollie S[redacted]. Mr. [redacted] is scheduled to have a replacement unit installed on 6/29. This unit will have an extended warranty of 5 years. John D[redacted] has also been in contact with Mr. [redacted] and Mr. [redacted] seems satisfied with this arrangement. If...
he has any additional questions or concerns Mr. [redacted] should feel free to reach out to John D[redacted] @ ###-###-####. Best Regards,Wayne P.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Good afternoon,The unit has been approved for an exchange and the contract is satisfied. Ms. [redacted] was contacted by Hollie from the Repair Dept and is aware the unit was approved to be exchanged. Ms. [redacted] expressed she will be making a choice this week for a replacement. If she has any additional...
questions or concerns she should feel free to contact Hollie at ###-###-####. Best Regards,Wayne P.
Good morning,Holly from the Repair Department has contacted [redacted] to inform him that his unit will be exchanged. The unit is scheduled to be exchanged on 9/12/2017. If [redacted] has any additional questions or concerns he should feel free to contact Holly directly @ ###-###-####.Best...
Date: Mon, Nov 27, 2017 at 1:25 PMSubject: complaint [redacted]To: [redacted] <[redacted]@myRevdex.com.org>Good afternoon, We have contacted [redacted] and agreed to run the initial call to determine the problem with the unit at no cost to him. He also understands he is responsible for parts and...
labor if he decides to have the unit repaired. If [redacted] has any additional questions or concerns he should feel free to contact Debra @ ###-###-#### X[redacted]. Best Regards,Wayne P.
Good morning,[redacted] has been in contact with ** directly. ** has approved an exchange. ** is handling the removal and re installation of the replacement unit. [redacted] should be contact by the delivery/installation team doing the exchange. Since ** is handling this directly Bray & Scarff...
will not be performing the exchange. If there are any questions or concerns she should call ###-###-#### for more information and the case number is [redacted]. The contact at ** is Joyce. If [redacted] needs any additional information from Bray & Scarff, she should contact Holly S[redacted] at ###-###-####.Best Regards,Wayne P.
Good Afternoon,The unit was authorized to be exchanged on 7/9/2015. The new unit is scheduled to be delivered on 7/28/15. Hollie spoke to [redacted] and he seems happy with arrangements. If [redacted] has any other issues or concerns he should feel free to reach out to Hollie @ ###-###-####...
Good morning,[redacted] was contacted on 6/2 and informed the unit would be exchanged. The unit is scheduled to be exchanged on 6/7 and the customer is aware. If [redacted] has any additional questions or concerns he should contact his salesperson, Melvin at our Frederick location ###-###-####.Best...
Date: Fri, Sep 18, 2015 at 4:36 PMSubject: [redacted] Complaint:[redacted]To: [email protected]: Keith R[redacted] <[redacted]@brayandscarff.com>, Wayne P[redacted] <[redacted]@brayandscarff.com>[redacted], All issues have been addressed and a refund of $520.00 has been processed to the [redacted]'s credit card. Keith R[redacted] has been in contact with the customer and if there are any additional questions or concerns the [redacted]s should feel free to contact Keith directly @ ###-###-#### X193 or ###-###-####. Best Regards,Wayne P.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the statements are correct and Glenn has been very responsive once contacted by the Revdex.com. I do feel that they should refund installation fees since there were so many issues. Hopefully GE will either resolve the issue or replace the refrigerator under their warranty.
Regards,
[redacted]
Good morning,[redacted] has been contacted and the unit was exchanged on 11/17/2017. The unit is working properly and the customer seems satisfied. If [redacted] has any additional questions or concerns he should feel free to contact Hollie directly @ ###-###-####.Best Regards,Wayne P.
Good afternoon,[redacted] was contacted by James S[redacted] from the Delivery Dept concerning this issue. James agreed to the refund and credited his Visa account in the amount of $110.00 on 7 Aug 2017.If [redacted] has any additional questions or concerns he should feel free to contact James directly @...
Good Afternoon,Keith R[redacted] contacted [redacted] on 12 June 2015. [redacted] has accepted a credit of $200.00 for the issues listed in the complaint. She stated she was happy with the credit and seemed satisfied. If there are any additional questions or concerns **. and [redacted]...
should feel free to contact Keith directly @ ###-###-####.Best RegardsWayne P.
Good afternoon,The unit was exchanged on 17 March 2017. [redacted] has been contacted by Hollie S[redacted] of the Repair Department and [redacted] seems satisfied. If [redacted] has any additional questions or concerns he should feel free to contact Hollie directly @ ###-###-#### X[redacted].Best...
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:Date: Fri, Dec 2, 2016 at 6:14 PMSubject: complaint #[redacted].To: "[email protected]" <[email protected]>To whom it may concern,I did not receive any earlier message asking for feedback. The Vendor has contacted me, and they are scheduled to come replace the cracked counter on Thursday and Friday of next week - December 8-9, 2016. Assuming that is done successfully, I will be completely satisfied with the response.Best regards,[redacted]Potomac MD [redacted]###-###-####
Regards,
[redacted]
Good afternoon,[redacted] has been contacted by Hollie of the Repair Dept. The unit was exchanged on 5 Oct and [redacted] seems to be satisfied.Best RegardsWayne P.
Good morning,[redacted] was contacted by John D[redacted] in regards to this issue. John has authorized an exchange for the unit and it has been scheduled by the selling location. [redacted] seems fine with this outcome. If he has any additional concerns [redacted] should feel free to contact John @...
Good morning,This unit was exchanged on 12/30/2015. Customer seems satisfied. If there are any additional questions or concerns they should feel free to contact John D[redacted] directly at ###-###-####.Best Regards,Wayne P.
Good afternoon,Mr. [redacted] has been contacted by Hollie S[redacted]. Mr. [redacted] is scheduled to have a replacement unit installed on 6/29. This unit will have an extended warranty of 5 years. John D[redacted] has also been in contact with Mr. [redacted] and Mr. [redacted] seems satisfied with this arrangement. If...
he has any additional questions or concerns Mr. [redacted] should feel free to reach out to John D[redacted] @ ###-###-####. Best Regards,Wayne P.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Good afternoon,The unit has been approved for an exchange and the contract is satisfied. Ms. [redacted] was contacted by Hollie from the Repair Dept and is aware the unit was approved to be exchanged. Ms. [redacted] expressed she will be making a choice this week for a replacement. If she has any additional...
questions or concerns she should feel free to contact Hollie at ###-###-####. Best Regards,Wayne P.
Good morning,Holly from the Repair Department has contacted [redacted] to inform him that his unit will be exchanged. The unit is scheduled to be exchanged on 9/12/2017. If [redacted] has any additional questions or concerns he should feel free to contact Holly directly @ ###-###-####.Best...
Regards,Wayne P.
Date: Mon, Nov 27, 2017 at 1:25 PMSubject: complaint [redacted]To: [redacted] <[redacted]@myRevdex.com.org>Good afternoon, We have contacted [redacted] and agreed to run the initial call to determine the problem with the unit at no cost to him. He also understands he is responsible for parts and...
labor if he decides to have the unit repaired. If [redacted] has any additional questions or concerns he should feel free to contact Debra @ ###-###-#### X[redacted]. Best Regards,Wayne P.
Good morning,[redacted] has been in contact with ** directly. ** has approved an exchange. ** is handling the removal and re installation of the replacement unit. [redacted] should be contact by the delivery/installation team doing the exchange. Since ** is handling this directly Bray & Scarff...
will not be performing the exchange. If there are any questions or concerns she should call ###-###-#### for more information and the case number is [redacted]. The contact at ** is Joyce. If [redacted] needs any additional information from Bray & Scarff, she should contact Holly S[redacted] at ###-###-####.Best Regards,Wayne P.
Good Afternoon,The unit was authorized to be exchanged on 7/9/2015. The new unit is scheduled to be delivered on 7/28/15. Hollie spoke to [redacted] and he seems happy with arrangements. If [redacted] has any other issues or concerns he should feel free to reach out to Hollie @ ###-###-####...
X[redacted]. Best Regards,Wayne P.
Good morning,[redacted] was contacted on 6/2 and informed the unit would be exchanged. The unit is scheduled to be exchanged on 6/7 and the customer is aware. If [redacted] has any additional questions or concerns he should contact his salesperson, Melvin at our Frederick location ###-###-####.Best...
Regards,Wayne P.
Date: Fri, Sep 18, 2015 at 4:36 PMSubject: [redacted] Complaint:[redacted]To: [email protected]: Keith R[redacted] <[redacted]@brayandscarff.com>, Wayne P[redacted] <[redacted]@brayandscarff.com>[redacted], All issues have been addressed and a refund of $520.00 has been processed to the [redacted]'s credit card. Keith R[redacted] has been in contact with the customer and if there are any additional questions or concerns the [redacted]s should feel free to contact Keith directly @ ###-###-#### X193 or ###-###-####. Best Regards,Wayne P.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the statements are correct and Glenn has been very responsive once contacted by the Revdex.com. I do feel that they should refund installation fees since there were so many issues. Hopefully GE will either resolve the issue or replace the refrigerator under their warranty.
Regards,
[redacted]
Good morning,[redacted] has been contacted and the unit was exchanged on 11/17/2017. The unit is working properly and the customer seems satisfied. If [redacted] has any additional questions or concerns he should feel free to contact Hollie directly @ ###-###-####.Best Regards,Wayne P.
Good afternoon,[redacted] was contacted by James S[redacted] from the Delivery Dept concerning this issue. James agreed to the refund and credited his Visa account in the amount of $110.00 on 7 Aug 2017.If [redacted] has any additional questions or concerns he should feel free to contact James directly @...
###-###-#### X154.Best Regards,Wayne P.
Good Afternoon,Keith R[redacted] contacted [redacted] on 12 June 2015. [redacted] has accepted a credit of $200.00 for the issues listed in the complaint. She stated she was happy with the credit and seemed satisfied. If there are any additional questions or concerns **. and [redacted]...
should feel free to contact Keith directly @ ###-###-####.Best RegardsWayne P.
Good afternoon,The unit was exchanged on 17 March 2017. [redacted] has been contacted by Hollie S[redacted] of the Repair Department and [redacted] seems satisfied. If [redacted] has any additional questions or concerns he should feel free to contact Hollie directly @ ###-###-#### X[redacted].Best...
Regards,Wayne P.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:Date: Fri, Dec 2, 2016 at 6:14 PMSubject: complaint #[redacted].To: "[email protected]" <[email protected]>To whom it may concern,I did not receive any earlier message asking for feedback. The Vendor has contacted me, and they are scheduled to come replace the cracked counter on Thursday and Friday of next week - December 8-9, 2016. Assuming that is done successfully, I will be completely satisfied with the response.Best regards,[redacted]Potomac MD [redacted]###-###-####
Regards,
[redacted]
Good afternoon,[redacted] has been contacted by Hollie of the Repair Dept. The unit was exchanged on 5 Oct and [redacted] seems to be satisfied.Best RegardsWayne P.
Good morning,The unit was exchanged on 11 July 17, invoice [redacted].Best Regards,Wayne P.
Good morning,[redacted] was contacted by John D[redacted] in regards to this issue. John has authorized an exchange for the unit and it has been scheduled by the selling location. [redacted] seems fine with this outcome. If he has any additional concerns [redacted] should feel free to contact John @...
###-###-#### or the selling location.FyiWayne P.
Good morning,This unit was exchanged on 12/30/2015. Customer seems satisfied. If there are any additional questions or concerns they should feel free to contact John D[redacted] directly at ###-###-####.Best Regards,Wayne P.