[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] [A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution in part satisfactory to meWe did receive the replacement refrigerator but Bray and Scarff (the business) has also promised a three year extended warranty on the refrigerator and told me it would take two or three months to process the paperworkWe will await the confirmation of the extended warranty before we declare that the complaint is totally resolved.Regards, [redacted] Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Good morning,Holly from the Repair Department has contacted [redacted] to inform him that his unit will be exchangedThe unit is scheduled to be exchanged on 9/12/If [redacted] has any additional questions or concerns he should feel free to contact Holly directly @ ###-###-####.Best Regards,Wayne P
Good afternoon, [redacted] has been contacted by Hollie of the Repair DeptThe unit was exchanged on Oct and [redacted] seems to be satisfied.Best RegardsWayne P
Date: Fri, Nov 18, at 1:PMSubject: Complaint # [redacted] The business got in touch with me, and replaced the broken microwave with a new one, which has been working for a couple of weeksI am satisfied with this resolution.Thank you for your help in this.v/r, [redacted] [redacted]
Good morning, [redacted] has been contacted and the warranty company has approved the unit to be exchangedThe unit is set up to be exchanged on invoice [redacted] If [redacted] has any additional questions or concerns he should feel free to contact [redacted] directly [redacted] [redacted] Wayne P
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Good afternoon,John D*** has been in contact with the customerHe has agreed to refund the *** $1,for the cost of their service contracts while keeping them enforcedThe *** seem satisfied with this agreementIf there are any additional questions or concerns they should feel
free to contact John directly @ ###-###-####. Best RegardsWayne P
Good afternoon,The unit has been exchanged and *** *** has been contacted by Hollie S*She did agree to pay the $he was charged to clean the rug, but he declined because the unit was exchangedIf *** *** has any additional questions or concerns he should feel free to contact
Holley @ ###-###-####.Best Regards,Wayne P
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** From: *** *** Date: Sat, Jun 18, at 11:AMSubject: Complaint #***To: "[email protected]" Just read your message The complaint was resolved and we are completely satisfied Thanks for you assistance.*** & *** ***
Good afternoon,*** *** was contacted by Ryan T*** and offered a free year warranty to cover the unit*** *** accepted and seemed fine with the arrangementIf she has any additional questions or concerns, she should feel free to contact Ryan T*** at ###-###-####. Best
Regards,Wayne P
Date: Sat, Dec 9, at 8:AMSubject: ID # ***To: [email protected]: ID # *** Bray & ScarffMy apologies - I did not see the note asking if this had been resolvedYes, the matter has been resolved.Thank you
*** ***
Good afternoon,The unit was repaired on 6/The tech checked the unit and it was working properlyIf *** *** has any additional questions or concerns she should feel free to contact Hollie directly @ *** x***.Best Regards,Wayne P
Good afternoon,The customer was contacted by *** *** on 8/and informed that the unit was approved to be exchangedThe unit is scheduled to be exchanged on 8/If there are any additional questions or concerns Mror MrsLong should feel free to contact Hollie directly at
###-###-####.Best Regards,Wayne P
Good morning,Keith Robinson from the Kitchen Division contacted Mrs*** about the issue with the hoodHe has requested a picture of the blemish to forward to the cabinet makerOnce the picture is received Christopher H***, a factory trained rep from ***, will contact Mrs*** to
arrange a time visit the home to correct the issueAlso fillers have been ordered and will go directly to the customer's home If there are any additional questions or concerns Keith can be contacted directly at ###-###-####.Best Regards,Wayne P
Revdex.com:we had to file a law suit in this matter in order to force the company to pay
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me pending the payment of $for court filing fee
Regards,
*** ***
Date: Mon, Jun 20, at 3:PMSubject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: ***@myRevdex.com.orgGood Afternoon, We had a contractor go to this customer's home to make the necessary repairsWe spoke with the
contractor this morning and all of the repairs have been completedIf the customer has any additional questions or concerns they should feel free to contact James S*** @ ###-###-####. Best Regards,Wayne P
Good morning,The repair of the dishwasher was completed on June Debra from the Repair Dept attempted to contact *** *** on June Debra has not heard from *** ***, so we can only assume she is satisfiedIf *** *** has any additional questions or concerns she should feel
free to contact Debra directly at ###-###-####. Best Regards, Wayne P
*** *** ** ** *** *** *** ** * *** *** *** *** ** * *** *** *** *** *** *** *** ** ** *** ** *** *** *** *** ** *** ** ***
*** ***
I am rejecting this response because: B&S delivered a replacement machine yesterday, but it is different from the one we had and it not the same size. In addition, the ** *** which belongs on the front of the machine is missing, which suggests that this is a used machine.
***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that the response of Bray and Scarff is partially accurate. The refrigerator door was indeed repaired. The Bray and Scarff representative did speak with my wife on the phone, but she purposefully did not comment on her satisfaction when asked. The part ordered for the repair of the door was provided to another customer months ago, while our work order was deleted until I badgered B&S and filed complaint through Revdex.com. I wasted far too much time wrestling with B&S over a new, fully-paid-for refrigerator. Never again
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] [A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution in part satisfactory to meWe did receive the replacement refrigerator but Bray and Scarff (the business) has also promised a three year extended warranty on the refrigerator and told me it would take two or three months to process the paperworkWe will await the confirmation of the extended warranty before we declare that the complaint is totally resolved.Regards, [redacted] Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Good morning,Holly from the Repair Department has contacted [redacted] to inform him that his unit will be exchangedThe unit is scheduled to be exchanged on 9/12/If [redacted] has any additional questions or concerns he should feel free to contact Holly directly @ ###-###-####.Best Regards,Wayne P
Good afternoon, [redacted] has been contacted by Hollie of the Repair DeptThe unit was exchanged on Oct and [redacted] seems to be satisfied.Best RegardsWayne P
Date: Fri, Nov 18, at 1:PMSubject: Complaint # [redacted] The business got in touch with me, and replaced the broken microwave with a new one, which has been working for a couple of weeksI am satisfied with this resolution.Thank you for your help in this.v/r, [redacted] [redacted]
Good morning, [redacted] has been contacted and the warranty company has approved the unit to be exchangedThe unit is set up to be exchanged on invoice [redacted] If [redacted] has any additional questions or concerns he should feel free to contact [redacted] directly [redacted] [redacted] Wayne P
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Good afternoon,John D*** has been in contact with the customerHe has agreed to refund the *** $1,for the cost of their service contracts while keeping them enforcedThe *** seem satisfied with this agreementIf there are any additional questions or concerns they should feel
free to contact John directly @ ###-###-####. Best RegardsWayne P
Good afternoon,The unit has been exchanged and *** *** has been contacted by Hollie S
*She did agree to pay the $he was charged to clean the rug, but he declined because the unit was exchangedIf *** *** has any additional questions or concerns he should feel free to contact
Holley @ ###-###-####.Best Regards,Wayne P
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** From: *** *** Date: Sat, Jun 18, at 11:AMSubject: Complaint #***To: "[email protected]" Just read your message The complaint was resolved and we are completely satisfied Thanks for you assistance.*** & *** ***
Good afternoon,*** *** was contacted by Ryan T*** and offered a free year warranty to cover the unit*** *** accepted and seemed fine with the arrangementIf she has any additional questions or concerns, she should feel free to contact Ryan T*** at ###-###-####. Best
Regards,Wayne P
Date: Sat, Dec 9, at 8:AMSubject: ID # ***To: [email protected]: ID # *** Bray & ScarffMy apologies - I did not see the note asking if this had been resolvedYes, the matter has been resolved.Thank you
*** ***
Good afternoon,The unit was repaired on 6/The tech checked the unit and it was working properlyIf *** *** has any additional questions or concerns she should feel free to contact Hollie directly @ *** x***.Best Regards,Wayne P
Good afternoon,The customer was contacted by *** *** on 8/and informed that the unit was approved to be exchangedThe unit is scheduled to be exchanged on 8/If there are any additional questions or concerns Mror MrsLong should feel free to contact Hollie directly at
###-###-####.Best Regards,Wayne P
Good morning,Keith Robinson from the Kitchen Division contacted Mrs*** about the issue with the hoodHe has requested a picture of the blemish to forward to the cabinet makerOnce the picture is received Christopher H***, a factory trained rep from ***, will contact Mrs*** to
arrange a time visit the home to correct the issueAlso fillers have been ordered and will go directly to the customer's home If there are any additional questions or concerns Keith can be contacted directly at ###-###-####.Best Regards,Wayne P
Revdex.com:we had to file a law suit in this matter in order to force the company to pay
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me pending the payment of $for court filing fee
Regards,
*** ***
Date: Mon, Jun 20, at 3:PMSubject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: ***@myRevdex.com.orgGood Afternoon, We had a contractor go to this customer's home to make the necessary repairsWe spoke with the
contractor this morning and all of the repairs have been completedIf the customer has any additional questions or concerns they should feel free to contact James S*** @ ###-###-####. Best Regards,Wayne P
Good morning,The repair of the dishwasher was completed on June Debra from the Repair Dept attempted to contact *** *** on June Debra has not heard from *** ***, so we can only assume she is satisfiedIf *** *** has any additional questions or concerns she should feel
free to contact Debra directly at ###-###-####. Best Regards, Wayne P
*** *** ** ** *** *** *** ** * *** *** *** *** ** * *** *** *** *** *** *** *** ** ** *** ** *** *** *** *** ** *** ** ***
*** ***
I am rejecting this response because: B&S delivered a replacement machine yesterday, but it is different from the one we had and it not the same size. In addition, the ** *** which belongs on the front of the machine is missing, which suggests that this is a used machine.
***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that the response of Bray and Scarff is partially accurate. The refrigerator door was indeed repaired. The Bray and Scarff representative did speak with my wife on the phone, but she purposefully did not comment on her satisfaction when asked. The part ordered for the repair of the door was provided to another customer months ago, while our work order was deleted until I badgered B&S and filed complaint through Revdex.com. I wasted far too much time wrestling with B&S over a new, fully-paid-for refrigerator. Never again
Regards,
*** ***