[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I haven't received the replacement appliance, parts or refunds yet Once I receive both credits (the $credit is not included in the business's response here), and new, working appliances, I will accept the response There are supposed to be credits - One for $(mentioned) and another for the price difference in the oven/range ($763.31) Bray and Scarff is coming on the 14th to exchange the range/oven with a new one, move the dishwasher into the house and inspect it for damage and check the refrigerator freezer drawer for a problem I am also awaiting the *** filter replacement parts still
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:Thank you for intervening and convincing Bray and Scarff to provide customer service that was lacking I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Good afternoon,Customer's range is being exchanged on 4/14, a refund of $has been issued for the damage to the microwave and new filters have been ordered for the hoodThe customer seems satisfied with this agreementIf there are any additional issues or concerns, *** *** should be
contacted directly @ *** *** x***This is also the response for complaint ID ***.Best Regards,Wayne P
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I just think it is absurd that it took nine months and contacting the Revdex.com to resolve this issue. Thank you so much for your proactive involvement.
Regards,
*** ***
Good afternoon,The unit was repaired this week by our service tech Larry and the customer seemed satisfiedIf *** *** has any additional questions or concerns he should feel free to contact Holly S*** directly @ *** ***.Best Regards,Wayne P,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
We have not seen what the reimbursement will be for extra packaged itemsAlso we did not discuss the inconveniences we and the contractor have been through over the last several monthsPlus bray & scarff offered to provide appliances at cost due to issues with the original designer, but the store manager would not show us his invoiceHe showed us figures that was $more than another appliance store that we decided to do business withI do not want this closed until I have received corrected parts and am satisfied with reimbursement from overages
Regards,
*** ***
Date: Fri, Sep 15, at 11:AMSubject: Complaint #***To: ***Good morning, The unit in question was exchanged on Sept If the customer has any additional questions or concerns he should feel free to contact his salesperson (Larry L***) directly @
###-###-####. Best Regards,Wayne P
Good afternoon, The unit was repaired on 3/2/Hollie S*** contacted *** *** on 3/3/2016, the unit was working fine and the customer seemed satisfiedIf there are any additional questions or concerns **or *** *** should feel free to contact Hollie directly at
###-###-####.Best Regards,Wayne P
Good afternoon,The service call was completed and the unit was repaired on June 28th Our Service Manager Glenn S*** spoke with the customer yesterday (June 29) to confirm the repair was completed to her satisfactionThe customer was given direct contact numbers if the need arises in the
future We consider the complaint to be resolved.Regards,Wayne P***
Good afternoon,The customer's hood was exchanged and installed at no chargeThe customer seemed happy with the outcome John D*** has been in contact with the customer and if *** *** has any additional questions or concerns he should feel free to reach out to John @
###-###-####. Best Regards,Wayne P
Good afternoon,Keith R*** has been in contact with *** ***They reviewed the items on order for her project and Keith is striving to have the items delivered to her on 8/14, provided everything is received from the vendorKeith has agreed to accept as a return and to refund *** ***
for any items purchased from Bray & Scarff in its original unopened packaging He has also agreed to reimburse her a reasonable labor rate billed to her by the installer she has hired to install the items being delivered*** *** seems satisfied with this solutionIf there are any additional questions or concerns *** *** should feel free to contact Keith at ###-###-#### X***.Best Regards,Wayne P
Good afternoon, A check in the amount of $was sent to *** *** on March 27, The check number is ***If *** *** has any additional issues or concerns about his refund he should feel free to contact Accounts Payable at ###-###-####.Best Regards,Wayne P
Good afternoon,*** *** placed a deposit on a close out, display item from our distributor in AugustThe distributor required immediate delivery which did not occurAs a result, the distributor released the product to another customer. The item is out of stock and discontinuedThe
customer received a full refund of their purchaseIf *** *** has any additional questions or concerns she should feel fee to contact Greg C*** at our Annapolis location, ###-###-####. Best Regards, Wayne P
Revdex.com:We did accept the offer to this complaint soley for the reasoning that whirlpool, the manufacturer, came out and made the repairs to the freezer by replacing a completely faulty computer system within the machine With repairs made to the freezer, we felt we could not return it in good faith We feel the five year warranty is simply a hollow gesture of goodwill due to the fact that we could not even get a repair appointment in a timely manner from this company While it would have been much better that they assisted us in the beginnig, they chose not to Customer service is the key to a strong busiess and we find this lacking This has revealed the true nature of business this company does and we will be taking our larger purchases elsewhere We feel there would have been no offer of goodwill without Revdex.coms interventionComplaint # ***Regards,
*** ***
Good afternoon,*** *** was contacted by Keith R*** on the evening of Nov Keith explained to *** *** that Bray & Scarff will cover the cost of the fabrication and replacement of the "Sink L" counter section while reinstalling the existing hardware and accessories***
*** understands Bray & Scarff will begin the process once he has selected a replacement slabIf there are any additional questions or concerns he should feel free to contact Keith directly at ###-###-####. Best Regards,Wayne P
Good morning,John D***, the General Mgr has been in contact with the customerThe parts were order, received and the unit has been repaired, *** *** seems satisfied If *** *** does have any additional questions or concerns she should feel free to call John at ***
***. Best Regards,Wayne P
Good afternoon,Check
number *** in the amount of $has been stopped by the bankA new check (***) in the amount of $was reissued and sent via *** ** on April 7, This check was sent to *** *** at *** *** *** ***; Vienna, VA ***According to Tracking Number *** *** *** the check was dropped off at *** *** *** ***; Vienna, Va *** on April 8, by *** **If the check has not been received please contact me at ###-###-#### X*** as soon as possible. Best Regards,Wayne P***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Good afternoon,The Brenners were contacted by their salesperson Matt from our Arlington location to offer his assistance. He was informed the customer's contractor had resolved the issue. If there are any additional questions or concerns the Brenners should feel free to contact Matt directly at...
[redacted]
Good afternoon,Attached you will find a signed settlement agreement from [redacted]. Based on the agreement we consider this matter resolved. If [redacted] has any additional questions or concerns she should feel free to reach out to [redacted] directly. Best Regards,Wayne P.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I haven't received the replacement appliance, parts or refunds yet Once I receive both credits (the $credit is not included in the business's response here), and new, working appliances, I will accept the response There are supposed to be credits - One for $(mentioned) and another for the price difference in the oven/range ($763.31) Bray and Scarff is coming on the 14th to exchange the range/oven with a new one, move the dishwasher into the house and inspect it for damage and check the refrigerator freezer drawer for a problem I am also awaiting the *** filter replacement parts still
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:Thank you for intervening and convincing Bray and Scarff to provide customer service that was lacking I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Good afternoon,Customer's range is being exchanged on 4/14, a refund of $has been issued for the damage to the microwave and new filters have been ordered for the hoodThe customer seems satisfied with this agreementIf there are any additional issues or concerns, *** *** should be
contacted directly @ *** *** x***This is also the response for complaint ID ***.Best Regards,Wayne P
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I just think it is absurd that it took nine months and contacting the Revdex.com to resolve this issue. Thank you so much for your proactive involvement.
Regards,
*** ***
Good afternoon,The unit was repaired this week by our service tech Larry and the customer seemed satisfiedIf *** *** has any additional questions or concerns he should feel free to contact Holly S*** directly @ *** ***.Best Regards,Wayne P,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
We have not seen what the reimbursement will be for extra packaged itemsAlso we did not discuss the inconveniences we and the contractor have been through over the last several monthsPlus bray & scarff offered to provide appliances at cost due to issues with the original designer, but the store manager would not show us his invoiceHe showed us figures that was $more than another appliance store that we decided to do business withI do not want this closed until I have received corrected parts and am satisfied with reimbursement from overages
Regards,
*** ***
Date: Fri, Sep 15, at 11:AMSubject: Complaint #***To: ***Good morning, The unit in question was exchanged on Sept If the customer has any additional questions or concerns he should feel free to contact his salesperson (Larry L***) directly @
###-###-####. Best Regards,Wayne P
Good afternoon, The unit was repaired on 3/2/Hollie S*** contacted *** *** on 3/3/2016, the unit was working fine and the customer seemed satisfiedIf there are any additional questions or concerns **or *** *** should feel free to contact Hollie directly at
###-###-####.Best Regards,Wayne P
Good afternoon,The service call was completed and the unit was repaired on June 28th Our Service Manager Glenn S*** spoke with the customer yesterday (June 29) to confirm the repair was completed to her satisfactionThe customer was given direct contact numbers if the need arises in the
future We consider the complaint to be resolved.Regards,Wayne P***
Good afternoon,The customer's hood was exchanged and installed at no chargeThe customer seemed happy with the outcome John D*** has been in contact with the customer and if *** *** has any additional questions or concerns he should feel free to reach out to John @
###-###-####. Best Regards,Wayne P
Good afternoon,Keith R*** has been in contact with *** ***They reviewed the items on order for her project and Keith is striving to have the items delivered to her on 8/14, provided everything is received from the vendorKeith has agreed to accept as a return and to refund *** ***
for any items purchased from Bray & Scarff in its original unopened packaging He has also agreed to reimburse her a reasonable labor rate billed to her by the installer she has hired to install the items being delivered*** *** seems satisfied with this solutionIf there are any additional questions or concerns *** *** should feel free to contact Keith at ###-###-#### X***.Best Regards,Wayne P
Good afternoon, A check in the amount of $was sent to *** *** on March 27, The check number is ***If *** *** has any additional issues or concerns about his refund he should feel free to contact Accounts Payable at ###-###-####.Best Regards,Wayne P
Good afternoon,*** *** placed a deposit on a close out, display item from our distributor in AugustThe distributor required immediate delivery which did not occurAs a result, the distributor released the product to another customer. The item is out of stock and discontinuedThe
customer received a full refund of their purchaseIf *** *** has any additional questions or concerns she should feel fee to contact Greg C*** at our Annapolis location, ###-###-####. Best Regards, Wayne P
Revdex.com:We did accept the offer to this complaint soley for the reasoning that whirlpool, the manufacturer, came out and made the repairs to the freezer by replacing a completely faulty computer system within the machine With repairs made to the freezer, we felt we could not return it in good faith We feel the five year warranty is simply a hollow gesture of goodwill due to the fact that we could not even get a repair appointment in a timely manner from this company While it would have been much better that they assisted us in the beginnig, they chose not to Customer service is the key to a strong busiess and we find this lacking This has revealed the true nature of business this company does and we will be taking our larger purchases elsewhere We feel there would have been no offer of goodwill without Revdex.coms interventionComplaint # ***Regards,
*** ***
Good afternoon,*** *** was contacted by Keith R*** on the evening of Nov Keith explained to *** *** that Bray & Scarff will cover the cost of the fabrication and replacement of the "Sink L" counter section while reinstalling the existing hardware and accessories***
*** understands Bray & Scarff will begin the process once he has selected a replacement slabIf there are any additional questions or concerns he should feel free to contact Keith directly at ###-###-####. Best Regards,Wayne P
Good morning,John D***, the General Mgr has been in contact with the customerThe parts were order, received and the unit has been repaired, *** *** seems satisfied If *** *** does have any additional questions or concerns she should feel free to call John at ***
***. Best Regards,Wayne P
Good afternoon,Check
number *** in the amount of $has been stopped by the bankA new check (***) in the amount of $was reissued and sent via *** ** on April 7, This check was sent to *** *** at *** *** *** ***; Vienna, VA ***According to Tracking Number *** *** *** the check was dropped off at *** *** *** ***; Vienna, Va *** on April 8, by *** **If the check has not been received please contact me at ###-###-#### X*** as soon as possible. Best Regards,Wayne P***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Good afternoon,The Brenners were contacted by their salesperson Matt from our Arlington location to offer his assistance. He was informed the customer's contractor had resolved the issue. If there are any additional questions or concerns the Brenners should feel free to contact Matt directly at...
###-###-####.Best Regards,Wayne P.
[redacted]
Good afternoon,Attached you will find a signed settlement agreement from [redacted]. Based on the agreement we consider this matter resolved. If [redacted] has any additional questions or concerns she should feel free to reach out to [redacted] directly. Best Regards,Wayne P.