Merrick Bank Corporation

Complaint: ***
I am rejecting this response because: I believe now the account should be removed from all reporting credit agencies
Sincerely,
*** ***

A review of the account was conducted. Ms*** opened an account with Merrick in August 2015. She has used the account for the purchase of goods and services. The fees associated with the account were disclosed to her with a pricing appendix that accompanied the card that she
received and activated on August 19,
I have enclosed copies of both the original submission for the payment and copies of the rejections by Ms***’ bank of that payment. The payment from October for the amount of $was returned unpaid. The return code on the rejection for the return is Rwhich means insufficient fundsThis was the code placed on the return by her bank, MetaBank. The payment was made through the cardholder website and with the use of a checking account routing number and account number. Merrick does not accept payments with debit, prepaid or other types of card accounts. Only checking and savings accounts can be used to make payments to a Merrick credit card accountI have requested that the fee of $be waived as a courtesy. Merrick’s policy is to waive one fee in a month period so Ms***’ account will not be eligible for another fee waiver until October 2016. She should see the adjustment on her next statement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Ashley P***

Ms*** opened an account with Merrick in June and has used the account for the purchase of goods and services The payments made on the account for the months of August, October and December have all been returned by USAA Federal Savings Bank as NSF. Ms*** has not replaced
those paymentsThis type of account behavior constitutes a risk to the Bank. The account has charged off for nonpayment and has been reported as such to the credit reporting agenciesThis is the correct reporting under the circumstances Ms*** received emails regarding the status of the account in August October and November and a letter regarding the charge off of the account in December

Merrick conducted a review of the account. MsC*** applied for and received a Hooter’s MasterCard account in 2007. She used the account for goods and services until she became delinquent in 2009. The account was past due and was charged off in November 2009. The account was
included in a bankruptcy MsC*** filed and when it was discharge in Merrick reported the account as discharged under Chapter and the reporting shows a zero balance. This is the current reporting status of the account. The prior status of the account was charged off; Merrick is not required under the Bankruptcy statue to remove prior negative reporting on an account that has received a discharge under any chapter of the Bankruptcy code
During the review it appears that Equifax was not showing the account as included in the bankruptcy even though Merrick had sent that information to them on previous reports. Merrick has sent an update to Equifax to ensure that the bankruptcy information appears on that agencies file information for the Merrick accountThe update was sent today and may take up to days to appear on the Equifax report

According to the account history, Ms*** opened an account in September and has used the account for the purchase of goods and servicesThe payments on the account are due on the 12th of each monthBecause Ms***’s payment was larger than other payments made on the account, Merrick
credited the payment timely but did not immediately make the funds available on the credit line Merrick’s policy is to implement a payment hold on some accountsThis helps the bank detect potential fraud, understand the account holder’s usage on the account, and reduce its credit riskUnder Section of the cardholder agreement titled “About the Credit Limits on the Account” it states as follows: We may in our sole discretion decline to permit use of a porting of the credit limit equal to the amount of the payment or credit for up to days from the date postedThis delay in increasing your available credit will not affect the proper crediting of your payment or credit to Purchase, Cash Advances, and finance charges, and will not alter the calculation of finance charges Ms*** called and requested the payment hold be releasedThe representative who spoke to her explained that Ms*** could fax Merrick information from her personal bank that the payment had cleared her account the hold would be released. The fax that was received did not provide the information necessary to release the holdWhen Ms*** called back on both October and she spoke to supervisors who explained in detail what kind of information was necessary to get the hold on the payment released. On October 19, Ms*** provided the detail regarding the payment clearing her bank account and the payment hold was released that same day. There was no additional interest charged

A review of the account was conducted. MsP*** opened an account with Merrick in December and the account has been used for the purchase of goods and services.
MsP***’s due date was the 27th of each month and her statements cycled on the 2nd of 3rd of the month.
MsP***’s account was assessed late fees because she was making her payments too early. Payments made prior to the cycle date for the next payment due date are applied to the most recent statement balance. There are no prepayments allowed in revolving consumer debts.
On August 2, MsP*** changed her due date to the 5th of the month which means her statement will now cycle on the 11th or 12th of each month. If she wants to pay in advance of the due date she must wait unit the cycle date has past which would be the 13th of the month. For example if she wanted to make Octobers payment before the 5th of October. She could make it as soon as the 13th of September because that is after the statement for the October payment date cycles
The cardholder agreement under Section indicates the following;
…you must pay at least the Minimum payment shown on the Billing statement by the Payment Due Date. Even if you pay more than the Minimum payment in one Billing Cycle, you still must pay the full Minimum Payment in future Billing Cycles…
The most recent late fee in the amount of $was waived on August per her request. She will see that adjustment on her next statement.
I have enclosed the cardholder agreement and statements reviewed for this reply

Merrick has no further reply to this issue

Mr*** opened an account with Merrick in December and has used the account for the purchase of goods and services. The due date on the account is the 27th of each month. Mr*** has made late payments on the account twice in the past monthsThe
December payment was not made and the January payment was made for less than the minimum payment due on the account Mr*** made two payments in November for $each. I reviewed the account notes and listened to two calls made by Mr*** on February 8, 2018. There are no notes on the account indicating a request for re-allocation of the November payment and neither of the two calls I reviewed contained a request from Mr*** for a payment re-allocation Any payments made during the month in which a payment is due is applied to the balance owing on that monthly statement. Extra payments are applied to the charges having the highest APRBecause the account is a revolving account the balance and the payment can change from month to month so re-allocation of payments from one month to another is not possibleI have requested that the late fee assessed in December be waived as a courtesyThe January late fee has already been waived

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: the company says that they post the account on the day of payment, but anytime I checked my account online, it said that my payment had not been receivedNo problem, because I have decided to never use the card or this company again and I have also suggested to all my friends and family not to ever open an account with this company Thank you for your cooperation in this matter
Sincerely,
*** ***

Ms*** opened an account with Merrick in January and used the account for the purchase of goods and servicesThe account was charged off in May due to non-paymentThe amount of the debt reported to the credit bureaus increased recently because Merrick referred the account to an
attorney to attempt to collect the charged-off debtUnder the terms of the cardholder agreement Merrick has with Ms***, costs (including attorney’s fees) Merrick incurs to collect an unpaid balance after default may be added to the amount of the debt

A review of the account of Naomi S*** was made. MsS*** opened the account in May and has used the account for the purchase of goods and services
I have enclosed copies of the rejections by MsS***’ bank of those payments. payments from June 5, were returned
unpaid. The return codes on the rejection for the returns are Rwhich means “non-transactional account”. This was the code placed on the return by her bank American Express Centurion Bank
MsS*** spoke to a supervisor regarding the account and the retuned payment on June 11, 2015. The supervisor explained that MsS*** would need to obtain a letter from her bank explaining that her account was in good standing with them and that it was the type of account that could be used to make on-line payments. MsS*** has not provided that information to Merrick
It is Merrick’s policy to only accept payment made via checking or savings accounts. We do not accept payment made via any other type of account or payments made with debit or credit cardsThis is set forth in the cardholder agreement that governs the account in Section of that agreement
I have enclosed the application for the account, copies of the retuned payment and the cardholder agreement that governs the account

MsO*** opened an account with Merrick in February and has used the account for the purchase of goods and services. She made the payment to pay-off the balance on July 3, which is the same date as her statement cycles.
The credit reporting for active accounts
occurs on the cycle date of the account. In regards to MsO***’s account the statements cycle on the 3rd of each month for the next month’s payment due date
Her account status will be updated with the credit reporting agencies on the 3rd of August. Merrick does not know how long it will take those agencies to update her file on their end
If MsO*** obtains a credit report prior to the 4th of the month the report most likely had not updated yet

Complaint: ***
I am rejecting this response because: I have sent a check to bring my account up to dateThe check # *** was sent on 5/6/in the amount of $*** which brought the account current Yet I am still receiving calls Eben though the account is up to date and they claim to have put me on the do not call list for daysI received calls yesterday and this morning even the the account was brought up to date which makes me believe Merrick Bank Is calling In a retaliation attempt for being reported.
Sincerely,
*** ***

After extensive research on the account in question, Merrick is unable to sufficiently validate whether or not the account had a balance remaining on it when it was purchased from Plains Commerce Bank in 2010. Therefore Merrick has deleted its tradeline from MsC***'s credit file. I
have attached a copy of the ACDV submitted requesting the deletion. MsC*** should see the Merrick trade deleted in 5-days from all three credit bureaus

Complaint: ***
I am rejecting this response because:Experian is showing the account included in Bankruptcy and it was also updated last week to reflect a delinquent account as of August 2015, Is this a strange coincidence, I have had this problem with Merrick more than once The need to stop updating these accounts as recent derogatory trade lines I am not asking for any special treatment, we know longer do business stop updating my credit file with new negative information
Sincerely,
Marilyn C***

A review of the account was conducted. Ms*** opened an account with Merrick in April and has used the account for the purchase of goods and services. The due date on the account is the 14th of each month. Ms*** has made late payments on the account in June
The June payment was received and posted to the account on 15th of the month. The late fee was subsequently waived as per her request The payments on the account were posted within an average of days from the date of the checkThis assumes that Ms*** mailed the check the same day as it is dated. Payments received via USPS are posted each day until 5pm ET. Payments made via the cardholder website, the VRU or mobile app are posted each day unit pm ET. It is Merrick’s policy to post all payments on the date they are receivedTell us why here

Complaint: ***
I am rejecting this response because: My questions were not answeredLet me explain again more in detailMy husband paid in January (attached checked used and statement that it was sent with)Obviously you confirmed receipt, so if this was not my fault why should I be punishedI would like to know if your company reported me to the credit bureau between Feb - March because I actually paid but the check was lost by your companyObviously someone did if they sent me a letter informing me they report to the credit bureau'sAlso what about the interest charged for Feb & March Should it not be minus the amount of the -which was paid in JanuaryBecause obviously the interest would be not calculated correctly based on the credit which was issued in MarchAlso was there any late payment fees charged to my account during this timeJust so you know I was unaware my account was closed but thank you for informing meI was assumed it was still good based on the letter I received in February but that was obviously incorrectI am doing my best to handle my account and hope you can understand thisWhich is why account now is currentI just don't want any unfair credit marks from Feb - March and charges when it was not my faultThank you
Sincerely,
*** ***

Merrick bank is required to follow the FCRA which requires Merrick to accurately report the status of account to the reporting agencies. While we understand Mr***'s issue Merrick cannot change the reporting status of the account