Maximum Security Alarm, Inc.

We will be calling the customer today to review the complaint so we can resolve the issue

Please contact AG Sales at ###-###-####Sorry I was unaware the consumer did not have the sales companies contact information

I am rejecting this response because: Per Maximum Security Alarms last response, I would be more than happy to contact AG to discuss deleting my social security information from their files; unfortunately Maximum has not provided the full name and contact information of this company that I spoke with when calling the Maximum Security Alarm number in Sacramento, CA. In a previous response, Maximum Security Alarms identified the person I reached as their answering service so I believe that company's name and contact information should be readily available. Again the underlying concern is how Maximum Security Alarm acquired my Social Security information in the beginning

I am not familiar with this sales person however we will certainly make sure your concerns are resolvedFrom now on please contact Maximum Security Alarm directly so we can ensure your customer service needs are properly handled.I will have our customer service team contact you today to resolve all
of your issues.I do apologize for the delay as we did not have an knowledge of thisWe value your business very much so and thank you for allowing us to repair this situation

I am rejecting this response because:Clearly the complaint hasn't been resolved, I wouldn't be filing another complaint if it wasMail or email me a copy of termination of contract.You continued to withdraw money from my account for three months after you said you were going to terminate my contract

I am rejecting this response because:I have already filed a complaint against ***, they are not responsible for the charges, they forwarded the contract showing that your company is responsible for everything for a duration of a yearI have been back and forth between these two companies, I need for both companies to communicateMost of all I just need something showing that the contract was terminated

I have deleted this consumers information from our databaseI do not have any further information regarding this consumer. I have deleted the inquiry which was placed on the consumers Transunion credit profilePlease let me know what more I can provide? This consumer spoke with a 3rd party company and I do not know what was said between them.I can guarantee this consumers personal information has been deleted and destroyed therefore we no longer have this consumers in our database

In response to the letter sent by your office Wednesday, November the following is submitted:*** never advised me that *** would be coming out to service my alarm system, but rather that someone would be contacting meAs I remember, the work was closed out and assigned to *** as *** no longer had anyone in the area to my service my system. *** did not contact me to set up an appointment, but later called back to cancel this appointment as they did not have the siren, or motion sensor that was to be installed and indicated that they would get back to me to set up an appointment upon receipt of these items*** never got back with me nor was a message ever left in regards to thisThere is just my wife and I at this phone number therefore there would be no opportunity for this matter to be missed. As to why I waited months to contact anyone it is because I was in the process of moving into a new house, building a new building, acquiring repairing and selling an additional property, and running a multi million dollar business by myselfI do not have time to deal with a $dollar per month business that is not doing its job.Lastly, the system was up in so poorly that filters were left out and it diminished the function of my internet.Again, I want a full refund of all my moneys paid the contract canceled and the system removed, and the damage repaired.Sincerely,*** ***
*** *** * *** *** *** ***

I am rejecting this response because:I still haven't received the refund of $

I apologize your not satisfied with my response as I do not know what transpired between you and the sales rep you spoke with from AGPerhaps you should call him to get the answers your looking forI have provided you with all of the information I know and I have removed the inquiry off of your Transunion credit profile

I am rejecting this response because: When I contacted Maximum Security Alarm in Sacramento, CA by phone, the third party (AG) representative read my Social Security number by number from the database. Since I did not provide it nor did I enter into any sales or installation agreement, I am again asking how it was obtained and how they will prove that it has been deleted so that none of these parties have access to it

The account is deleted from our database and I have confirmed with Transunion the inquiry was removed.We do not have access to this consumers credit profilePlease keep in mind the sales rep is with the 3rd party company therefore I do not know what process they have within their company however I do know our company has deleted your information from our database and removed the credit inquiry

Consumer states that the check has been received

I am rejecting this response because:*** was acting on your behalf You should be responsible to see you outsourced vendors are providing services promised

We will contact the customer to inform them of options for cancelationWe are unable to speak with the daughter of the client without a POA or proper approval of the customer.?

We can certainly call this customer to discuss the matter further however we are unable to adjust the contract term once the contract is signedOur minimum contract term is monthsA months contract terms is 100% legal in CA however a month contract term in CA in notWe are more than happy to work with the customer to accommodate their needs they just have to understand from a business stand pointe we are unable to give away everything for free and do not have the authority to change the contract term once the initial contract is signed. We will call to discuss this with the customer tomorrow and hopefully be able to fulfill their needs

I was told I would receive the contract and supporting documentation (alarm signs) in the mail.**We have
already sent the customer a copy of the contract as requestedIt was sent 7/5/15I was told the manual to operate the alarm would be emailed, I still have not received anything.**We have sent the customer a manual to operate the system which will arrive any day now. I called the company and asked if they would sent me the alarm certification paper so I could share that with my insurance company** We have sent the alarm certification out to the customer which will arrive soon or have may have already arrived.The customer can call us at ***.We have emailed or mailed out all of the requested items for the customerI apologize about the delayWe cannot refund anything since the money paid was for the monitoring services the customer is receiving and we have done everything the customer requested

I am rejecting this response because: I remain unsatisfied with this business' response in helping me find out how it obtained my social security number as I did not provide it and then used it without authorization to make a credit inquiry. I do not plan to contact this business directly and will continue my efforts to resolve this through the Revdex.comI have also contacted the Federal Trade Commission because of my concerns regarding possible identity theft

We have deleted all of your personal information from our company files therefore no one will be able to access itI don't know what more I can do at this pointI have deleted all of your personal information from our database and deleted the credit inquiry on your Transunion credit report

I have been communicating with this customer and I sent the following email today in response to our correspondence from yesterday: Hello Ms***,We have no problem paying for the repair of your thermostat however we will notpay for anything furtherOn 11/11/you spoke with a customer service
repwhom offered to give you months of service since you used a space heaterTheHVAC invoices received total $It is clear our technician did not wireyour thermostat correctly and we can take full responsibility for thatFromday one we wanted to repair the issue and move forward however this was not anoption for youWe offered to terminate your contract which you signed andagreed to for months, which technically we do not have to do since it causesthe company a great financial loss for the companyFeel free to read yourcontractWe sent a copy of the contract to you todayWe understand your frustrationwith the situation and we do take ownership there was a mistake made and it isnow fixed however all your demands are not going to be paidI am not sure whyyou are requesting over $in your Revdex.com complaintWe have lost thousands ofdollars by you canceling your contractWe are going to cancel your contract and reimburse you the funds paid to the HVAC company.I apologize I did not return your calls in a timely manner due to the holidays.I am sorry things did not work out to your satisfaction and I do want tosincerely apologize for all of the hassle this has caused you and your family