Macy's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   Regards,
[redacted]  Good morning. Below, please find the response from Macy's regarding my complaint filed with the Revdex.com.  I am completely dissatisfied, as no adequate resolution was offered.  This was the very first time I ever was late on my Macy's credit card.  That is the first issue.  The second issue with this response is that Janice fails to mention that the calls were outside of legal boundaries re the frequency and times these calls were received, it was no courtesy, and only started about one week before I received their letter.  In addition, the callers/collections never left any type voicemail, and the phone # from where these calls originated had NO caller ID attached.  This is unprofessional on Macy's end and quite sneaky in practicing unethical credit calls with the consumer not even knowing who is calling them and not leaving any type message via text or voicemail.  I understand I had an "electronic" delivery in general re my Macy's account, however, after my first missed payment, I didn't receive any phone call, email or letter.  I ONLY initially received harassing and numerous, unidentified phone calls to my cell after two payments were missed.  I understand the cell # I gave was fully authorized as how to contact me, but Janice, the responder fails to indicate the lack of content in the calls, they were hang ups, with NO voicemail ever left to indicate nature of call or the ID of who was actually calling me.  The practice of sending me a written letter ONLY after two payments are missed is very underhanded and in poor business practice.  This underhanded and unethical business policy sets up the consumer to be uninformed and therefore set up to pay hefty late fees.  Thirdly, Macy's despite my first time lateness of payment to this credit account, refuses to remove the admitted issued negative rating from my credit report, despite me having now paid the owed balance and becoming up to date with the account.  The $18 dollar "courtesy" adjustment brings little relief from a negative credit report, and I ask the negative report be removed as the final resolution.  Please assist in this important matter.  I appreciate your help and time.  Thank you.  [redacted]  MESSAGE FROM BUSINESS: July 15, 2015  [redacted], [redacted] Re:  Revdex.com ID [redacted]       Macy's account ending in [redacted] Dear [redacted]:  I am in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com.  As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank. I was disappointed to read about your reaction to our efforts to contact you and assist you in making a payment on your Macy's account referenced above.  Please be advised, our calls are intended as a courtesy to remind customers of a recently missed payment, and are also an opportunity to assist our customer with maintaining a good payment and credit history with us.  We attempt to call our customers at the number they have provided as their point of contact at different times during the day to hopefully reach our customer.  The number that we have as your point of contact is for you is ###-###-####, which you provided to us when your account was opened.  I assure you our calls to you were meant as a courtesy, and it was never our intent to cause you a** inconvenience.  Please be assured that our collection practices and policies are in compliance with all applicable laws and regulations.  In researching this matter, I found that the billing statement for the period ending April 26, 2015, had a $47.47 balance, with a $25.00 minimum payment due by May 26, 2015.  Our records indicate that this billing statement was successfully delivered to you electronically.  When no payment was received by this date, your account was charged a $25.00 late fee and a $2.00 interest charge in accordance with the terms of the enclosed Department Stores National Bank Credit Card Agreement.  The billing statement for the period ending May 26, 2015, had a $74.47 balance with a $74.47 minimum payment due by June 26, 2015.  Our records indicate that this billing statement was successfully delivered to you electronically. When no payment was received by this date, your account was charged a $35.00 late fee and a $2.00 interest charge resulting in a balance of $111.47, with a $111.47 minimum payment due by July 26, 2015, and, again, in accordance with the terms of the enclosed Department Stores National bank Credit Card Agreement, your account was reported as thirty (30) days past due to the credit reporting agencies.  We received your payment of $25.00 on July 6, 2015, and on that same date, a credit for a partial late fee of $18.00 was posted to your account as a courtesy to you during your telephone conversation with our representative.  As of the date of this letter, your account balance is $68.47.  Copies of your billing statements for the periods ending April 26, 2015, through June 26, 2015, are enclosed as reference. Our records indicate that on October 20, 2014, you elected to receive your monthly billing statements electronically to the email [email protected], and that the April, May and June 2015, billing statements were successfully delivered and opened.  When a customer is registered to receive electronic statements on macys.com and we do not receive a payment for two consecutive billing periods, we discontinue electronic statements and resume paper statements, which happened for your account on June 29, 2015.  Currently, your account is set up to receive both electronic and paper billing statements.  As a credit provider, we are obligated to report the account accurately to the credit reporting agencies, whether it is favorable or unfavorable to the consumer.  Since the information we are reporting is accurate, respectfully, I am unable to clear the derogatory information from your credit file, as you requested.  It is not our policy to remove a** delinquency unless it occurred as a result of our billing error.  [redacted], we understand you have a choice of where to shop and we are sorry this issue may have jeopardized our business relationship.  Your business is important to us as well as appreciated.  Please do not hesitate to call me at the telephone number listed below if I may be of further assistance. Sincerely,   Janice D.Macy's Executive Office###-###-#### Extension [redacted] Enclosures / mailed July 15, 2015 cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted] Amy F. did contact me and indicated she did not find any wrongdoing in Macy's essentially charging me $ 305.71 for a 31.75 pair of shorts. After reiterating my stance, that all bills w/o any offical letter head are shredded and telephone calls that are not recognized are immediately deleted due to fraudulent schemes,  she still contents that Macy's gave me ample notice and appeared not to care about my circumstances.As a representative of Macy's she told me they are no longer involved and closed the case and as resolvement suggested I call the [redacted] collection company. I requested that Macy's have [redacted] contact me and also why Macy's cannot offer me resolvement since I and my wife  am supposed to be customers w/o any credit issues aside from this singular incident involving a pair of shorts. To date, no response.

[redacted], We are in receipt of the Rebuttal for Complaint ID #[redacted]. To resolve this issue, another request was submitted for a Merchandise Only Certificate to be sent to the customer. According to our records, the certificate was mailed to the customer on 5/4 and delivered within 2-3 days.  At this time, Macy's will consider this matter closed. Thanks,Angela L. Macy's Executive Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

July 21, 2016   [redacted]
[redacted]
[redacted]   Re:   Revdex.com Complaint ID [redacted]          Macy’s [redacted] account ending in [redacted]   On behalf of Department Stores...

National Bank:     Contact Date with Customer:  July 12, 2016   Complaint Summary:  [redacted] sent in a payment of $88.55 on February 19, 2016, and it was never applied to her account.  She called Customer Service several times with no resolution. In her Revdex.com Complaint, [redacted] requests that Macy’s locate the payment and make a correction to her credit report for the months she was reported delinquent.    Resolution:  I called [redacted] and informed her that we located her payment and that it was mistakenly applied to a family member’s account.  To correct this error, we credited her account for the payment of $88.55 dated February 19, 2016, as well as the late fees and interest charges incurred since February 2016 (totaling $145.00.)  [redacted] account has a zero ($0.00) balance.  On July 8, 2016, we requested the credit reporting agencies clear the previously reported delinquency for March 2016 through June 2016.  We advise to allow up to thirty (30) days for the reporting to be updated. This resolved her complaint.   Sincerely,     Stephen C. Macy's Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

I did go ahead and attempted to reach the customer again today. Had to leave another voicemail. I am sending her an email today hoping to receive the information needed to place the order and resolve her concerns.Thanks,Sharon W.| OmnichannelPresidential CorrespondentOmnichannel Selling and Service Escaltion Team | MCCS Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
This is was NEVER resolved by Macy's, but more to me just not wanting to continue the communication as it was evident they just wanted this issue to go away.  I understand that Macy's is a massive company and dealing with this individual complaint was more of an annoyance than truly a learning opportunity to address a dedicated Macy's customer issue that is a reflection of how they truly do business.  The response from Macy's on the resolution just seemed a bit insincere and was "resolved" in their eyes only because I didn't want to continue to wait for true resolution or even sincerely addressing my concerns and just decided to purchase new items that I needed.  The ultimate insult in this issue is the fact I had to pay to return the invalid listed shirts, and no don't want anything for that as I will never forget how they addressed this issue right from the start.If you need to close this then fine, but I feel this complaint should remain on their record given the lack of effort in truly resolving my issues.  I would hope Macy's doesn't look upon the event and supposed resolution as a success in any sense of the word.
Regards,
[redacted]

[redacted]   [redacted]   February 16, 2017     [redacted]   Re:  Revdex.com Complaint ID #[redacted]   Dear [redacted]:    I am in receipt of your complaint...

forwarded to us by the Revdex.com.  As a representative of Macy’s Executive Office, I was asked to review and respond to your concerns.  Please know that this is the first communication that we received from you in our office.  I would be happy to further review why your concerns were not addressed, if you would provide me with the name of the person you spoke with.   I was disappointed to read about your experience with the sales associate at our Macy’s [redacted] store.  As a company committed to having a diverse customer base, we do not condone or tolerate discrimination of any kind.  Our goal is to have professional and knowledgeable associates, so that all of our customers’ questions and needs are addressed and resolved efficiently.  Please accept my personal apology for any inconvenience or frustration you may have experienced.  I forwarded your concerns to our Store Manager and her executive.  They offered their apologies and assured me that they have addressed your concerns.  They also confirmed that our store carries plus size clothing.   Upon research, I found that when you returned your online order merchandise totaling $90.28 at the [redacted] store on January 12, 2017, the full amount was credited back to your gift card ending in [redacted].  This same gift card shows you used $57.23 for a recent online order on February 9, 2017. I am enclosing copies of these receipts, for reference. Since we already credited your return, I must decline your request to refund you with a check or a [redacted] gift card.   [redacted], thank you for the time you took to bring your concerns to my attention and for giving me the opportunity to respond.  If I may be of assistance on another matter, do not hesitate to contact me at the telephone number listed below.   Sincerely,     Regina M. Macy's Executive Office ###-###-#### Extension [redacted]   Enclosures   cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The jacket went back to regular price just recently but it was on sale for $322 when I purchased it in December, 2015 and I've checked that the code I received from bloomingdales.com worked on sale items (as I've told the agent, I have other orders with the same exact item with a lower price). Anyway, I decided to not shop on bloomingdales.com again, can you please refund me for the un-used reward cards on my account ? 
Regards,
[redacted]

August 3, 2016                                                                            [redacted]...

[redacted]        
[redacted]
[redacted] Re: Revdex.com Complaint ID [redacted]       Macy’s account ending in [redacted] Dear [redacted]:                I am in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com.  As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).  Please accept my sincere apology for any frustration this matter may have caused you. Per the Department Stores National Bank Credit Card Agreement, if you have been paying less than Total Now Due on your Revolving account balance each month and you then decide to pay your balance in full, you will be charged interest charges on that balance from the first day of the billing cycle until the date that your payment is received.  The minimum interest charge is $2.00. This interest charge is for the money loaned to you during that period, and will appear on the next month’s billing statement.  This may result in a statement containing only an interest charge.  You can avoid being charged interest by paying your account balance in full every month by your payment due date.  My review of this matter found that all interest was correctly charged to your Macy’s account ending in [redacted] in accordance with the Credit Card Agreement.  I regret that this wasn’t properly explained to you previously when you called to speak with representatives concerning the interest charges.  Please be assured that the Bank does not participate in any misleading or fraudulent billing practices of any kind. Applying the billing policy to your Macy’s account, the $2.00 interest charge that appeared on the billing statement for the period ending May 16, 2016, included interest for the funds loaned to you between the last bill date of April 15, 2016, and the date (May 1, 2016) that your $101.72 payment was applied to your account.  When a payment was not received, you were charged an additional $2.00 interest in accordance with the terms of the Credit Card Agreement.  As a courtesy to you, the $4.00 interest charges were removed on July 20, 2016, resulting in a credit balance of $4.00, which I have requested be refunded to you in the form of a check.  You will receive this refund under separate cover within seven (7) to ten (10) business days.  Copies of your billing statements for the periods ending May 16, 2016, through July 15, 2016, are enclosed for your review. Since the delinquency reported on your account was based on a balance consisting of only fees, on July 23, 2016, I requested that the credit reporting agencies delete any history of delinquency previously reported for your account during the time periods of May 2016, through July 2016.  Please allow the agencies approximately thirty (30) days to update their records with the information contained in our request.  This will serve as confirmation of our request in the interim.  At this time, your account has a credit balance of $2.00.[redacted], I would like to thank you for allowing me the opportunity to address this matter.  If there is any way I may be of further assistance to you, please feel free to contact me at the telephone number listed below. Sincerely,  Tyeisha B.Macy’s Executive Office###-###-#### Extension [redacted] Enclosures / mailed August 3, 2016 cc: T[redacted], Revdex.com      Customer Service Manager

Dear [redacted],We are in receipt of Revdex.com Complaint ID [redacted]. We have spoken to [redacted] and have resolved all matters as expressed in the complaint. Based on this, we consider the matter closed satisfactorily. Thank you. Sincerely, Bobbie A. Liaison,...

Omnichannel Executive Office| Macy's, Inc.9111 Duke Blvd | Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

January 2, 2017     [redacted], [redacted]   Re: Revdex.com ID [redacted]   Dear [redacted]:   I am in receipt of the complaint you filed with the Revdex.com, which was forwarded to Macy’s Executive...

Office.  As a representative in this office, I was asked to review and respond to your concerns.  Please accept my sincere apology for any inconvenience or frustration this matter may have caused.   Unfortunately, your complaint did not provide specific details concerning your purchase transaction or the store location that you visited.  For clarification, if our stores further reduce an item within 10 days of your purchase, we will refund the price difference when you present your original receipt.  Please accept my sincere apology for any misinformation that was provided to you by the sales associate.  Signage regarding this policy are located within the store and displayed at each register.   If it is more than ten (10) days since your purchase, as a courtesy to you, a store may allow you to return the item, and then re-purchase it at the lower price.  This is within the store’s discretion and is done as an accommodation to you.  We regret if this was not properly explained to you at the time of your visit.   [redacted], your business is important to us, as well as appreciated.  I hope that you will view this as an isolated incident and continue to choose Macy’s for your shopping needs.  If you have any questions, please do not hesitate to contact me at the telephone number listed below.   Sincerely,     Stephen C. Macy’s Executive Office ###-###-####   cc: [redacted], Revdex.com

[redacted]   [redacted]
November
22, 2015
[redacted]
[redacted]
[redacted]
[redacted]
Re:  Revdex.com ID [redacted]
      Bloomingdale's account ending in [redacted]
Dear...

[redacted]: 
I am in receipt of your complaint forwarded to
Bloomingdale's Executive Office by the Revdex.com.  As a representative of this office, I was
asked to review and respond to your concerns on behalf of Department Stores
National Bank (DSNB).  I apologize for
any inconvenience you may have experienced. 
For clarification and per the DSNB Credit Card
Agreement, if you have been paying less than the Total Now Due on your
Revolving account balance each month and you then decide to pay your balance in
full, you will be charged interest charges on that balance from the first day
of the billing cycle until the date that your payment is received.  The minimum interest charge is $2.00.  This interest charge is for the money loaned
to you during that period, and will appear on the next month's billing
statement. You can avoid being charged
interest by paying your account balance in full every month by your payment due
date. 
Applying this billing policy to your Bloomingdale’s account,
the $2.00 interest charge was for interest charged on your account balance
between the bill date of May 2, 2015, and the date July 6, 2015, that your $408.36
payment was applied to your account. 
The billing statement for the period ending May 2, 2015,
had a $333.90 balance, with a $25.00 minimum payment due by June 2, 2015.  When no payment was received by this date,
your account was charged a $25.00 late fee and $7.02 interest charge in
accordance with the terms of the DSNB Credit Card Agreement.  The billing statement for the period ending June
2, 2015, had a $365.92 balance with a $75.00 minimum payment due by July 2,
2015.  When no payment was received by
this date, your account was charged a $35.00 late fee and $7.44 interest charge
resulting in a total new balance of $408.36 with a $135.00 minimum payment due
by August 2, 2015, and was reported as thirty (30) days past due to the credit
reporting agencies.  We received your
payment of $408.36 on July 6, 2015, which brought your account to a current
status, with a remaining balance of a $2.00 interest charge, due by September
2, 2015.  When no payment was received,
the account accrued additional interest charges resulting in an $8.00 balance
on the account.  My review of this matter
found that all interest was correctly charged to your Bloomingdale's account
ending in [redacted] in accordance with the Credit Card Agreement. 
Although these interest charges were properly
charged, as a gesture of goodwill, we removed them from your account on
November 9, 2015.  We cleared our internal
records of any delinquency associated with this issue, and have requested the
credit reporting agencies update their records and delete any history of
delinquency from the time period of September 2015 through November 2015.  Please allow the agencies approximately seven
(7) to ten (10) business days to make the necessary corrections to update their
files.  This letter will serve as
confirmation of this request.  You closed
your account on November 13, 2015, and the account has a zero ($0.00) balance.
[redacted], thank you for bringing this matter to
our attention and giving me the opportunity to respond.  If I may be of additional assistance, please
call me at the phone number listed below.
Sincerely,
Janice
D.
Bloomingdale's
Executive Office
###-###-####
Extension [redacted]
cc:  [redacted], Revdex.com

January 16, 2017[redacted]Dear [redacted]:I am writing in regards to the complaint ID # [redacted]. Since the mattress has not been deemed defectivewe are not able to return it. Although we value your business and would like to make an offer to resolveyour...

concerns.I can offer a credit to the original form of payment in the amount of $800.90 which includes tax off the s/c[redacted]. You will be responsible for the removal of the mattress you now have in your home.Once you choose a new mattress I would be happy to honor an adjustment off the purchase price in theamount of 10%. This would post within 5 business days following the delivery.Sincerely,Macy's Executive Office###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Re: Complaint ID #[redacted]
Dear
[redacted]: 
I am
in receipt of the inquiry, filed on your behalf, by [redacted] of the
Cincinnati Revdex.com.  As a
representative of Macy's Executive Office, I was asked to review and respond to
your concerns. ...


On
behalf of Macy's, I would like to extend my sincerest apology for the
inconvenience and frustration you experienced due to the delay of your
shipment.  Upon receipt of your inquiry,
I immediately performed a thorough review of our records as they pertain to
your macys.com order number [redacted]. 
Our records indicate the package containing the [redacted], [redacted] in chestnut was never shipped.  As
such, a credit in the amount of $63.13 was issued to your [redacted] account
ending in [redacted].  Please allow five
business days for this credit to post to the account.
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to respond.    As an
extension of our apology, I am sending you a $25 Macy's gift card under
separate cover.  You should receive the
gift card within 5 business days from the date of this letter and you may use
it on macys.com or at any Macy's store nationwide.  If I can be of further assistance, please
feel free to contact me at ###-###-####. 
My office hours are Monday through Friday, 9:00 AM to 4:00 PM, Eastern
Time.
Sincerely,
Tonie R.
Macy's Executive Office
###-###-#### Extension [redacted]
cc: [redacted], Revdex.com of
Cincinnati

March 9, 2017   [redacted]   Re:  Revdex.com, Complaint ID [redacted]         Macy’s Gift Card ending in [redacted]   Dear [redacted]:   I am in receipt of your complaint filed with...

the Revdex.com, which was forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns.   In researching your concerns, I partnered with our Gift Card Department and found that when you attempted to use your Macy’s Gift Card on macys.com; unfortunately, the security code (a.k.a. CID) was incorrectly entered several times, which placed a temporary hold on the funds until we could establish ownership of the card.    The Gift Card CID is designed to function as a tool to prevent fraudulent use of the funds on the card; it ensures that only the true owner of the card has access to the funds, as only the owner of the card has access to the CID.  Our research shows a significant increase in the likelihood that the card is being used fraudulently when the CID is incorrectly entered several times; therefore, in these instances we will place a hold on the funds to establish ownership of the Gift Card.  In order to establish ownership of the card, valid proof of purchase and copies of the Gift Card must be produced and compared with our records to release the funds.  I am sorry if this process was inconvenient for you; however, I hope you understand this industry practice is truly designed for your protection.   I am pleased to advise that the Macy’s Gift Card still has the original balance of $50.00, and may be used for immediate redemption inside any Macy’s store or on macys.com.  However, should you encounter any issues on the card, we are happy to send a replacement.  If I may be of further assistance to you, please contact me at the telephone number listed below.   Sincerely,     Stephen C. Macy’s Executive Office ###-###-#### Extension [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted] I want the mattress cleaned, and/or replaced.  Thanks.

July 5, 2016[redacted]
[redacted]
[redacted]Re:  Revdex.com Complaint ID [redacted]       Macy’s account ending in [redacted]Dear: [redacted]:I am in receipt of your complaint forwarded to us by the Revdex.com.  As a...

representative of Macy’s Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my sincere apology for any frustration this matter may have caused you.In researching your account, I found that the account number listed on the payment submitted by your bank was incorrect.   After researching, we were able to locate the misapplied payment and credit your account on June 13, 2016.   We also removed $12.23 in interest charges and $128.00 in late fees bringing your account to a credit balance of $1.50 to be used toward a future purchase.  If you prefer to have a refund issued to you, please call the number on the back of your card and speak with a representative.  Additionally, we cleared our internal records of any delinquency associated with this issue, and requested that [redacted], [redacted], and [redacted] update their records and delete any history of delinquency for the time period of February 2016 through June 2016 on your account from your credit report.  Please allow the agencies thirty days to update their records.  Please update your Online banking information to reflect your correct account number, reflected on your credit card ending in [redacted], to ensure your future payments post accurately to your account.  [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  Your business and loyalty with Macy’s for over 40 years is important to us, as well as appreciated.  Please do not hesitate to call me at the telephone number listed below if I may be of further assistance. Sincerely,Monique M.Macy’s Executive Office###-###-#### Ext [redacted]cc: [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
[ I have already spent hours on the phone with Bloomingdales over this issue. All I'm asking for is the April late payment to be removed as Bloomingdales's has removed all other late payments for May June July Aug as they determined that it was their fault. I'm perplexed why they didn't remove the April late payment though.   Firstly Bloomingdales states that although I was signed up online, there were no email alerts being sent to me about the lates er, by law I am supposed to receive notice of a 30 day late being reported. I received no such notification.  Secondly,  I had moved to [redacted]  however Bloomingdales's entered the address incorrectly in their system as [redacted], I have no idea how the name of my street was incorrectly taken down. The reason why mail was returned to Bloomingdales/s is because the address the took down incorrectly does not exist.   I have attached my bank statements for you to review that show that I was living at [redacted]e all this time and during the time the lates were incurred.The attached Bank statements show a $136,000 balance during the time of the lates. So you can see there was absolutely no reason to not pay a $27 balance and destroy my perfect credit.    My family and I have spent thousands of dollars over the years at Bloomingdales, and it is very disheartening to see Bloomingdale's refuse to see the gaps here and fix a simple issue which is costing me dearly.  
[redacted]