Macy's

[redacted]   [redacted]
 
September 21, 2015
 
 
[redacted]
[redacted]
[redacted]
 
Re:  Macy's Account Ending in [redacted]
 
Dear
[redacted]: 
 
I am
in receipt...

of your complaint forwarded to us by the RevDex.com.  As a representative of Macy's
Executive Office, I was asked to review and respond to your concerns on behalf
of Department Stores National Bank (DSNB).
 
Our
records indicate we previously responded to you regarding this matter on June
29, 2015.  A copy of our correspondence
is enclosed for your review.  Your Macy's
account ending in [redacted] was opened on April 9, 2009, and was not a pre-paid
account.
 
Please
know, as of the date of this letter, the below information is currently
reporting for this account.
 
Open
Date: April 9, 2009
Last
Purchase Date: May 8, 2010
Last
Payment Date:  May 8, 2010
Charge-off
Date:   December 8, 2010
Balance:  $293.58
 
On
June 29, 2015, I sent copies of the monthly statements for the billing period
ending on May 8, 2009, through the billing period ending on January 8, 2011,
along with the DSNB credit card agreement and copies of all available purchase
receipts to the mailing address listed on your above-referenced Macy's account
for your review.  
 
Unfortunately,
we are unable to remove your account or the delinquency associated with this
account from your credit report. 
However, on June 24, 2014, we instructed the credit reporting agencies
to update their records and report your account as 'customer disputes
reporting'.
 
Please
know, we are no longer actively collecting on this debt.  You will receive no further calls or letters
for payment on the balance, which will remain on our records.  Nevertheless, your Macy's account is
reporting accurately as an unpaid charge-off on your credit report.
 
If
we may be of further assistance, or if you have any additional information that
may be pertinent to your inquiry, please contact a Recovery Department
representative at ###-###-####.
 
[redacted]
[redacted], I hope that you can understand our position on this matter although it
may differ from your own.  Please do not
hesitate to contact me at the telephone number below if you have additional
questions or if I can be of further assistance.
 
Sincerely,
 
 
 
Caroline H.
Macy's Executive Office
###-###-#### Extension
[redacted]
 
Enclosure
 
cc: Cincinnati Revdex.com
      Complaint ID [redacted]  
The Macy's card is issued by Department Stores
National Bank.

December 23, 2015
[redacted]Cincinnati Revdex.com
1 E Fourth StSuite 600
Cincinnati, OH 45202
Revdex.com Case #[redacted]
Dear
[redacted]: 
We
are in receipt of Revdex.com Complaint #[redacted]. We have spoken to the referenced
customer and have resolved all...

matters as expressed in the complaint. Based on
this, we consider the matter closed satisfactorily. Thank you.
Sincerely,
Melissa U.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc: [redacted]

1/29/18Complaint ID#[redacted]New Information found and am advising you so we are closing this matter permanently. Please see below.Found return receipt from customer returning item to store on 12/06/2017. Customer has been refunded 2 times for this item and I will not be accommodating further. Have advised the customer to take legal action should she wish to pursue further. Closing issue as resolved and final.Tara B.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 Duke Blvd. | Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

May 27, 2016[redacted]
[redacted]
[redacted]  [redacted]Re:  Revdex.com Complaint #[redacted]On Behalf of Macy’s:Contact Date With Customer:  May 26, 2016Complaint Summary:  [redacted] explained that she purchased a shirt while on vacation in Florida at...

the Macy’s Orlando Fashion Square Mall on March 2, 2016.  When she returned home to Alabama, she discovered the security tag was still attached to the shirt.  She indicated there were no Macys stores near her, and had waited over three weeks to receive a return shipping label from the store in Florida as promised.  The customer requested to return the shirt and receive a refund for her purchase.Resolution:  The Macy’s Executive Office sent an email to the Store Managers, Ms. Courtney O., and Ms. Deirdre P.on April 4, 2016, summarizing the issue and requesting to have a return shipping label sent to the customer.  On May 9, 2016, we received a confirmation email from Ms. O. that the issue was taken care of and had been resolved to the customer’s satisfaction.  Additionally, the Executive Office reached the customer by phone on May 26, 2016, to confirm that everything was resolved regarding the return and refund of the shirt.  The customer agreed that the store had sent the return label, and credited her credit card back for the shirt, as well as all return shipping fees.  I apologized for the oversight.  [redacted] is welcome to contact me in the future if she should need further assistance.  Sincerely,Alison G.Macy’s Executive Office###-###-####, extension [redacted]

April 25, 2017[redacted]Marketplace Resource ConsultantCincinnati Revdex.comre: Revdex.com Compliant ID [redacted]Dear [redacted]: I am in receipt of complaint ID: [redacted]. I have spoken to [redacted] and we have addressed all issues to her satisfaction. Based on this...

information, Macy's considers this matter closed and resolved. Sincerely,cc: [redacted] Steven A.Correspondent, Ominchannel Presidential | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  The star rewards credit card was promoted for savings and a line of credit.  Since at every attempt to use it Macy's gave excuses that it could not be used (excluding the one successful attempt) and did not attempt to remedy the problem, I could not build credit nor obtain savings by its use.  This in turn also affects my credit score, since a longtime card is vanquished.  The flat response suggests that Macy's is still not interested in making right by this.  Where I come from, the card would be considered a scam and false advertising.  It amazes me that they have no reference to dozens of purchases made over this time - obviously not with the card since they failed to make the card work.  Not happy.
Regards,
[redacted]

P.O. Box 8215   Mason, OH  45040     January 2, 2018   [redacted]  [redacted]   Re:  Revdex.com Complaint ID [redacted]        Macy's account ending in [redacted]   Dear [redacted]:    I am in receipt of your most recent complaint filed with the Revdex.com, which was forwarded to Macy's Executive Office. As a representative in this office, I was asked to review and respond on behalf of Department Stores National Bank.    Thank you for the courtesy you extended to me during our brief call on December 27, 2017.  Please accept my condolences for the loss of your family member.  During our call you asked if you could call back at another time.  Should you have additional feedback regarding your macys.com order or experience, you may call us at ###-###-#### to speak with a member of our Executive Office dedicated to macys.com related issues.   In my letter dated December 13, 2017, I advised that we reviewed the October 17, 2017, call you had with a macys.com representative confirming a gift card was promised to you for the issues with your order.  On December 12, 2017, a $50.00 gift card was expedited to you and delivered on December 15, 2017.    [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance on another matter, please contact me at the number listed below.   Sincerely, Janice D. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
When I sign in to my Macys account it says I need to return the item. Please confirm this will be updated as I already did return the item. Here is the message that is there: Reminder: Please send your original item(s) back or return in store view order details
[redacted]

October 20, 2015
[redacted]
1 West 4th Street
Cincinnati, OH 45202
Re: Revdex.com
Complaint # [redacted]
Dear
[redacted]: 
I am
in receipt of [redacted] complaint, and apologize that their price adjustment
had not appeared on their...

[redacted] account. 
I have confirmed that a price adjustment in the amount of $116.41 was
processed and sent to their [redacted] account on September 11, 2015.  As a courtesy, however, I am sending a check
for the amount to [redacted] shipping address provided on the order. They can
expect to receive it within 14 business days. 
We consider this matter resolved.
Sincerely,
Toneia W.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I spoke with a person, a man, who was represented to be the "manager of handbags."  I spoke with NO ONE in the executive office, as there was no one available. I received a call, on a CELL PHONE from a woman who represented that she was the MANAGER, when I later found out that she was the assistant manager.  She INSISTED that I accept a full refund and keep the bag.  (you dishonestly claimed I misunderstood.)  There was no misunderstanding, and IN FACT SHE CALLED ME THE NEXT DAY to say she was unable to do that, when in fact, I asked her two or more times before the first conversation ended if she was able to do it.  She used poor judgment, the handbag manager was rude, and the FIRST thing done in the handbags department when someone purchases a handbag is TO REMOVE THE TAG even before money is tendered.  IT IS THE PROPER TRAINING AND PROTOCOL and I was GREATLY INCONVENIENCED, and the problem not handled at all.  I had a bag that, by association, had a negative feeling associated with it, directly due to Macy's, and I had to go out of my way, unnecessarily.  If I was not treated so badly by all parties in your executive area and at the store I would have simply returned it; now, I do not ever want anything to do with your company, or Bloomingdale's. The corporate customer service REFUSED to escalate it to a manager, telling me "this is as high as you are going to get."  That is a lie.  In fact, the complaint was escalated (when it was not done so correctly) to the same person I complained about.  How is it that you call corporate, make a complaint about the store manager, and it GOES to the store manager, who NEVER in fact contacted me about that corporate complaint. EVERYTHING at Macy's is done poorly, and THAT is why your stores are closing, and you sell your inventory at pennies on the dollar.  You are a bad, disreputable company who has shown how many LIES it is willing to tell in order to not even have the morals to admit that what I have written is the exact truth, and it is your store people that need to be taken to task, not the customer. The bag was returned, and even that was a bad experience - no apology, no nothing.  Just a transaction.  And your policy on stealing?  Well, I WALKED OUT WITH A TAG that did not go off.  You cannot even protect the client as they are leaving the store - the TAG SHOULD MAKE A NOISE to alert the staff, and then I would not have walked out with a tag. THANK YOU for the experience - it showed me that I could get better designer bags on sale elsewhere, for less money than this, not have the trouble or by association, negative experience.  Macy's will never get one Buffalo nickel from me again.  You do not deserve customers, and they do not deserve to be be treated so badly.  If I buy something at Macy's, and it cannot be used, it is the equivalent of being defective, and you should stand behind the customer - not tell the customer that they "misunderstood" plain English and have a rogue manager who promises customers things she has no authority to promise.  That is the equivalent of a used car salesman lying about the price he is willing to sell a car for, and denies he said it, telling the customer she "misunderstood."   
Regards,
[redacted]

Hi [redacted],After I mailed out the return package after one month and a half, and so many communications, Macy's credited me back on May 31st after I filed the complain.It was definitely a bad experience with Macy's online return services. What should I do now? Should I cancel the complain?Thanks,[redacted]

January 25, 2017[redacted], [redacted]Re: Revdex.com ID [redacted] Macy’s account ending in [redacted]Dear [redacted]:I am in receipt of your additional comments concerning the complaint you filed with the Revdex.com and forwarded to Macy’s Executive Office. As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank. Please accept my sincere apology for any inconvenience and frustration this matter has continued to cause.In reviewing your account, I confirmed that the coding on your account has been updated correctly so that your payments will be allocated as you described in your complaint (payment in full of Revolving balance with excess, if any, being paid to the Special Event balance). As shown on page 3 of your billing statement for the closing date of December 30, 2016 (copy enclosed), a total of $138.13 was credited to your Revolving account, resulting in a $0.00 balance and $31.00 was credited to your Special Event account, resulting in a new balance of $1,110.84.I confirmed that we have no record of having issued a $9.20 refund check to you concerning your account. Therefore, you will need to contact the issuer of that check, [redacted], directly for further information.[redacted], I trust this letter will clarify any issue you felt remained unresolved. If you have any further questions, or if I may be of assistance in another matter, please do not hesitate to contact me directly at the telephone number listed below.Sincerely,Carye C.Macy’s Executive Office###-###-####Enclosurecc: [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me so long as the faux fur collar is received and I don't have to take my time to return the coat they sent me (without the faux fur collar) as they initially requested in order to have another coat sent.  I was just contacted today 12/21 by Macy't, so I have not gotten the faux fur collar yet to attach to the coat.  I would like to note that their Customer Service Dept is terrible and I am very disappointed in their handling of this matter until I contacted & filed a complained with the Revdex.com.  Three weeks later and finally someone has decided to send me the piece that was missing from the coat without causing the customer the hassle of standing in line at the [redacted] and driving around to the [redacted].  Something so simple especially when it was their error. Thanks You Revdex.com for your help!
Regards,
[redacted]

[redacted]   [redacted]
 
June 16, 2016
 
 
[redacted]
 
Re: Macy's [redacted] Account Ending in [redacted]
    Complaint ID [redacted]
 
Dear [redacted]: 
 
I am in...

receipt of your complaint forwarded to us by the Revdex.com.  As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.
 
Please accept my sincere apology for any inconvenience you may have experienced regarding the above-referenced account.  As customer service is crucial to the success of our business, it is always a concern when one customer is not satisfied with the level of service we provided.  It appears that we fell short of our goal to provide you excellent customer service. 
 
A review of your account shows that our Fraud Department investigated your fraud claim and in December 2015, removed the fraudulent charges that were originally reported, totaling $4,245.26.  Additional fraudulent charges were not removed at that time as they were not included in the original claim; however, please know we will clear the remaining balance totaling $1,317.92 to bring the account to a zero ($0.00) balance.
 
We will also clear our internal records of any delinquency associated with this issue, and will also ask the credit reporting agencies to update their records and delete any history of delinquency from the time period of December 2015 to the present.  Please allow the agencies thirty (30) days to make the necessary corrections to update their files.  This letter will serve as confirmation of our request.
 
[redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  Your business is important to us, as well as appreciated.  Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.
 
Sincerely,
 
 
 
Nancy M.
Macy's Executive Office
###-###-#### Extension [redacted]
 
cc: [redacted]
    The Revdex.com

[redacted]   [redacted]
 
 
June 29, 2015
 
 
[redacted]
[redacted]
[redacted]
 
Re:  Revdex.com Complaint #[redacted]
        Macy’s EZ...

Exchange Card ending [redacted]
        Macy’s EZ Exchange Card ending [redacted]
        Order # [redacted]
 
Dear
[redacted]: 
 
I am
in receipt of your complaint filed with the Revdex.com and
forwarded to Macy’s Executive Office.  As
a liaison in this office, I was asked to review and respond to your concerns.  Please accept my personal apology for any misunderstanding
in regards to the value and replacement of your above referenced Macy’s EZ Exchange
Cards. 
 
For
clarification, the EZ Exchange Card ending [redacted] had a balance of $22.49 and the
other EZ Exchange Card ending [redacted] had a balance of $22.83 totaling
$45.32.  I have confirmed that the order
#863306652 was canceled due to no email address which is necessary in verifying
an online order.  Because the order
process did not complete, these cards were not charged; and as a result, we are
not able to accommodate a refund of $34.99. 
When using gift cards for purchases, we suggest customers hold onto the
cards used in case a cancellation, exchange, or return occurs in which the
funds are returned back to the original form of payment.  I regret our Associate did not return your
gift card to you.  Since one of your
cards was thrown away, we have closed out both of the above referenced EZ Exchange
Cards and enclosed a $50.00 Macy’s gift card as a replacement.   
 
Macy’s
goal is to have professional and knowledgeable sales associates available, so
that all of our customers’ questions and needs are addressed and resolved
efficiently.  Be assured that the
problems you encountered are not typical of the level of quality customer service
that we strive to provide.  Therefore, I
would like to thank you for the time you took to share this situation with us,
as it directs our attention to areas in which we can improve our service
quality.  As a gesture of goodwill, I
have enclosed an additional $25.00 Macy’s gift card for you to enjoy on your
next shopping experience. 
 
[redacted], your continued loyalty is important to us, as well as appreciated, and
we hope you will view this as an isolated incident.  If I may be of further assistance, please do
not hesitate to contact me directly at the telephone number listed below. 
 
Sincerely,
 
 
 
[redacted]
Macy's Executive Office
###-###-#### Extension 73281
 
Enclosures / mailed June 29, 2015
 
cc:  [redacted],
Revdex.com

[redacted]   [redacted] [redacted] April 25, 2016 [redacted]
[redacted]
[redacted] Re: Revdex.com ID #[redacted]        Macy's [redacted] account ending in [redacted] Dear [redacted]:  I am...

in receipt of your complaint filed with the Revdex.com and forwarded to Macy's Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Thank you for the courtesy extended during our telephone conversation on April 15, 2016, regarding your complaint.  It was a pleasure speaking with you.  This letter is to confirm our discussion.  It was disappointing to hear of the customer service issues you described in your complaint, as it is not indicative of the quality customer service we strive to provide.  As a courtesy, I have removed the late fees and interest from your account resulting in a credit balance of $78.49 and requested a credit balance refund check be sent to you.  You should receive the check within 7 to 10 business days.  Additionally, I have also cleared our internal records of any delinquency for August 2015 through April 2016 and I requested that [redacted], [redacted], and [redacted] delete any record of this issue from your credit bureau report. This letter will serve as confirmation of our request. [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  Your continued loyalty is important to us, as well as appreciated, and I hope you will view this as an isolated incident.  If I may be of further assistance, please do not hesitate to contact me directly at the telephone number listed below.  Sincerely, Rhea B. Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted], Revdex.com Tell us why here...

[redacted]   [redacted]       September 26, 2017   [redacted] [redacted]  [redacted]   Re:  Revdex.com, Complaint ID [redacted]        ...

Macy’s [redacted] account ending in [redacted]             Dear [redacted]:    I am in receipt of your complaint filed with the Revdex.com, which was forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).   On June 26, 2017, during your visit to Macy’s Ala Moana in Honolulu, Hawaii, you opened your Macy’s [redacted] account and made purchases totaling $406.60.  Applicants who are approved for a new account receive a 20% “New Account Discount” up to a maximum of $100.00 off the purchases charged to the new Macy’s account the day it is opened and the next day.    For record keeping purposes, the New Account Discount is applied as a statement credit and is not shown on the customer receipt. As shown on your billing statement for the period ending on July 5, 2017, you were provided credits totaling $81.30 as your New Account Discount.  Additionally, as a Macy’s account holder, you are eligible to participate in additional savings promotions that are exclusive to customers who use a Macy’s Card.  You can be assured that the Bank does not engage in deceptive practices and we comply with all applicable laws and regulations concerning our credit servicing practices.   It is unfortunate to hear that you were confused about who administers your Macy’s [redacted] account.  [redacted] is a federally registered service mark of [redacted] and is used by Department Stores National Bank pursuant to a license. This credit card program is issued and administered by Department Stores National Bank.  This information is included in the account information provided to you at the time of application.   During your call with Macy’s Collections Department on August 5, 2017, you confirmed you received your Macy’s [redacted] card at the address referenced above and you mentioned to the representative that you did not receive your statement.  All billing statements for your account were mailed to your “[redacted]” address, and we have no record of return mail.  While the representative offered to assist you with bringing your account current, at no time did any representative tell you that no payment was expected for your account.   Per the DSNB Credit Card Agreement, if we do not receive the minimum payment on your account by the payment due date, your account will be charged a late fee and interest.  Although properly charged, as a courtesy to you, our representatives credited your account a total of $54.00 in late fees, and interest totaling $14.56.  Enclosed please find your account billing statements issued from July to September 2017 for your review.   On September 19, 2017, you spoke with Mr. John W. Director of Macy’s Customer Service, who decided to clear the delinquency, reported for your Macy’s account for August 2017.  As of the date of this letter, your account has a zero ($0.00) balance.   I am sorry you are not satisfied with the service you received from Macy’s Customer Service; however, we do not provide compensation for matters such as this.  Additionally, we are unable to “nullify” your obligation to the terms of the DSNB Credit Card Agreement or delete your account from your credit report.  You are welcome to contact Macy’s Customer Service using the phone number on the reverse side of your Macy’s card if you would like to close your account.   Thank you for bringing this to our attention and for allowing me the opportunity to respond to your concerns. If I may be of further assistance to you, please feel free to contact me at the telephone number listed below,   Sincerely,    Stephen C. Macy’s Executive Office ###-###-#### Extension [redacted]   Enclosures /mailed September 26, 2017   cc:  [redacted] Revdex.com

January 22, 2018 [redacted]Marketplace Resource ConsultantCincinnati Revdex.com Dear [redacted]:  I am in receipt of complaint ID: [redacted]. Macy's has reviewed the consumer's account and all concerns regarding the fraudulent charges have been addressed. We recommended the consumer change all passwords for security purposes.  Please be advised, the $25 gift card previously offered will not be sent, due to refusal by the consumer.  Also, no further compensation will be offered.  At this time, Macy's will consider this matter closed, and we will not respond to any future rebuttals regarding this issue. Sincerely, Steven A.Liaison, Omnichannel Executive Office | Macy's, Inc.P.O. Box 8220   Mason, OH 45040Office: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
This would fall under too little too late. I've made countless calls, sent at least 5 emails which have gone unanswered, been sent new Macy's cards, told repeatedly I had a Macys account in good standing, and then received conflicting account information when I did actually get through to someone regarding my account.  This has gone on for weeks.  It is untrue that Macys HAD to close my account.  There was no legal reason to do so.  I did use the card after filing, as I wanted to start to rebuild my credit which has been basically destroyed by circumstances beyond my control.  I also made monthly payments of at least $200 for each month I was using the account and was given access to my account information.  These are not the actions of someone attempting to do anything untoward or underhanded.  I was using the credit and paying the card timely.  I am too sick and too tired to chase Macys when, depending on who I talk to, I get complete misinformation.  In the end, if Macys or [redacted] would have just left the account open (which they totally could have), we would not even be here.  This is not a case of someone who ran up a huge balance and just didn't pay.  I was paying.  Even after filing this complaint, I continued in my efforts to rectify the situation and get on track and find out what was going on.  For weeks, no one would give me any information.  No one would return my emails.  No one made any attempt to contact me.  Finally, on the morning of November 9, I got through using one of the many numbers I had been given to chase information on my account, and spoke to the representative  of [redacted] Centralized Recovery who was handling Macys accounts.  I was told that my account had been closed due to bankruptcy and that it would not be collected upon. I could not believe this so I asked at least 5 times, are you sure that the account is closed and that I'm not responsible for the balance?  Each time, I was told, that was indeed the situation.  I was also told I would receive that communication via mail.  I have not received that confirmation yet.  There is a horrible disconnect between Macys and its chosen collections/recovery system.  And it is the client or customer who is suffering and bearing the brunt of that.  At some point, enough is enough and it becomes abusive.  My situation reached that level weeks ago.  I was told I was not liable by the recovery collections department representing Macy's interests - I believe those conversations are recorded - so I'm not liable.  I will not lift another finger to assist Macys or [redacted] Centralized Recovery in their discombobulated, inaccurate, frustrating, misleading and just plain false representations regarding my past account.  I had my last conversation with Macys or [redacted] Centralized Recovery on November 9, 2015.  I will not be contacting anyone regarding my account again.  
Regards,
[redacted]

Hi,During my reply I attached my repair receipt but for some reason the repair receipt did not stay attached at least it was not in the cc I received.  I would like to make sure you have that because that repair document is very important and shows why they would accept my watches and do all this work when they knew from the get go that I do not have the receipt.Please note few things in the repair receipt it is written by their employee that the watches have been repaired by them in the past and they keep draining the battery please investigate and fix the issue. It also states to repair the issues and it is reminding them that we are moving to expedite the process and all this was over 3 months ago.  Looks like Robin also hand wrote on this document that they will mail it to my new address if they do not get it fixed before we move and I asked her to sign it. Anybody with even a little common sense would understand that these watches are going for repair and they will be repaired asap due to my move. Why would you take it otherwise.  Ask Robin she got the permission from other lady who said macys will eat the cost maybe Robin might tell the truth.  If you have any questions please free to call me. Thank you[redacted]