Macy's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted], We are in receipt of Revdex.com Complaint ID [redacted].  We have spoken to [redacted] and have resolved all matters as expressed in the complaint.  Based on this, we consider the matter closed satisfactorily.  Sincerely, Julie R.Liaison, Omnichannel...

Executive Office | Macy's, Inc.9111 Duke Blvd. | Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

[redacted],
We
received the complaint for [redacted] regarding ID [redacted]. The customer
stated they were inconvenienced due to the merchandise arrived damaged and they
had billing issues. We can confirm the customer is happy with the final quality
of the merchandise and has received the...

credit for the delivery fee. In
addition, we can verify the customer's final payment was received.
Macy's
Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Thank you for your attention on this matter, I am disappointed that Macy's has failed to handle this request when I have been a valued customer since 2005. I never had a late payment in over 10 years and payed the account off in full. Although the explanation  Macy's submitted was wordy it did not address my complaint that Macy's charged interest and late fees to my Macy's account that was paid in full 8/2017.  This is inaccurate reporting to the credit bureau and has ruined my confidence in this business. I would like all derogatory reporting removed from my credit report. I do not accept a in store credit for Macy's shopping or refund for fees that never should have been charged
Regards,
[redacted]

August 11, 2015
 
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com
Complaint # [redacted]
 
Dear
[redacted]: 
 
I am
in receipt of [redacted]'s complaint. 
I have verified...

that the $319.93 gift card has been refunded back to the
credit card used on the order.  As an
extension of my apology for this delay, I am sending [redacted] a $50 Macy's
gift card.  Please let me know if you
have any questions.
 
Sincerely,
 
 
 
Toneia W.
Macy's Executive Office
###-###-#### Extension [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I do not have any letter stating any information relative to what was mentioned. In addition, I do not recall signing or acknowledging the aforementioned terms. As previously stated, during the month of July I had invasive surgery and was disabled for 7 weeks. I did not return to work until September 7. During the months when I was in good health, my payments were made timely. It behooves me that a company the size of Macy's would not honor an agreement and understand that my circumstances changes as a result of being disabled. This is just another way for big companies to rob the middle class with high interest. I could understand if no payment was made at all, but keeping a roof over my child's head and electricity in our home will always come before making a credit card payment. I think it's terribly shameful that you and your company would respond in the negative manner. I will prefer consulting with an attorney than accepting this and paying interest on a card that is no longer active. This has changed the time to pay it off from 3 years to 15 years...absolutely absurd.  
Regards,
[redacted]

September 24, 2015
 
 
[redacted]      
1 East 4th Street
Cincinnati, OH 45202
 
Re: Revdex.com
Complaint # [redacted]
 
Dear
[redacted]: 
 
I am
in receipt of [redacted] complaint. ...

[redacted]
[redacted] contacted our office regarding this matter on September 16, 2015.  At that time, we faxed an authorization hold
request to her bank and sent a $50 gift card for her inconvenience.  We consider this issue resolved.  Please let me know if you have any questions.
 
Sincerely,
 
 
 
Toneia W.
Macy's Executive Office
###-###-#### Extension
32632
 
cc: [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I am out $40 for the stop payment order for the check. This could have been avoided had their driver's phone number provided on the invoice been a working number.
Regards,
[redacted]

Dear [redacted], I am in receipt of your complaint #[redacted] forwarded to us by the Revdex.com.  As a representative of Macy's Executive Office, I was asked to review and respond to your concerns. After our conversation I have refunded you for this order and left you...

messages to reorder if you wish. I have resolved your issue in regards to your complaint. Based on this, we consider the matter closed satisfactorily. Thank you. Sincerely, Tara B.Macys Executive Office###-###-#### Ext 38601

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I would like to thank Revdex.com for their support and just being there for consumers.  The letter does not say anything different than what I have  experienced with their corporate office/store.  They told me when I was giving my watches to them that they will fix the watch at no charge but  there is no mention of that in the letter. I was indirectly told by their corporate office and store that they have no record that I have bought the watches from them but then they found a receipt of one of the watch. I have spoken to Stephen and he told me that he has found the receipt for the 2nd watch too but now they are denying that also... I have attached my repair receipt which clearly says that they need to diagnose the problems in the watch and not just change the battery.  If I was not told that both watches would be fixed at no charge (Macy's will eat cost to be exact) then why I ask or on what basis was this repair receipt was put in their system. They knew I did not have a receipt from the get go so why would they waste the time and do all that work. Type the repair receipt, send both watches to repair shop etc... if you really think about it then you will come to conclusion that something must have been said to me that is the reason I gave them my watches. If they were not going to repair without receipt then why would they accept them from me on the 1st place. It does not make any sense, I even had the lady write on the repair receipt with her signature that if they do not get it repaired before we move then they will have to mail it to mail them at my new address and you can see that on the receipt I have attached and also repair description that their employee wrote up..... Read the repair receipt and it clearly states everything they are suppose to do and now if they want to lie about it then there is not much I can say. This is the way they take care of their  customer who has spent thousands and thousands of dollars at their stores. Well done Macys.... good luck to you for treating your loyal customer in this manner. Keep lying to them and never keep your word. Why be honest when you can lie and get away with this. I would like Revdex.com to please leave my comments on their website so other folks can see for what they are. I guarantee you after my comments you will see other people will come forward. Thank you  
Regards,
[redacted]

Dear [redacted], I am addressing this issue on behalf of Macy's Executive Office. Thank you for your courtesy when we spoke. Please accept my sincere apology for any inconvenience you experienced when you didn't receive delay notifications on your order [redacted]. As a valued customer...

we appreciate your feedback, and hope you continue to shop at Macy's. 
[redacted], thank you for bringing this issue to our awareness and allowing me to respond. If I can be of further assistance, please do not hesitate to contact me at the telephone number listed below. Sincerely,  Dakota B.| Omnichannel Presidential CorrespondentOmnichannel Selling and Service Escalation Team | MCCS Executive OfficePhone: ###-###-#### | Fax: ###-###-#### | Email: [redacted]

July 13, 2016[redacted]
[redacted]
[redacted]Re:  Revdex.com Complaint ID #[redacted]         Macy’s account ending in [redacted]Dear [redacted]:  I am in receipt of your complaint forwarded to Macy’s Executive Office by the Better...

Business Bureau.  As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  I sincerely apologize for any frustration or inconvenience you have experienced regarding these matters.Please be assured that Macy’s takes the privacy and security of our customer’s information seriously. There are policies and procedures in place to ensure that all sensitive information is protected.  When we initially received your online application on February 29, 2016, we made an attempt to speak with you by calling the verified phone number you provided.  When we were unable to speak with you and verify the application over the phone with you, we placed a restriction on the account, and sent a letter requesting to speak with you in person.  Our records indicate you called us on March 1, 2016, and passed the verification questions that were required to protect your internet opened account.  I am regretful to discover the associate who helped you on this day made an error, and failed to remove the restriction on the account.  After you received the letter a week later, you called in again on March 8, 2016, and we attempted to go through additional security questions with you.  Unfortunately, the second round of verification was not successful, so it created even more challenges.    I apologize for the Customer Service you describe receiving from our Consumer Protection Specialist on March 22, 2016.  Due to the previous failure on our part to remove the restriction, and the more recent unsuccessful verification on the account, she was unable to run further identity verification due to our set protocols.  After reviewing the account history, she then requested that you fax us Proof of Address (Current Bank Statement or Utility Bill), a copy of your Social Security Card, and Driver’s License to fax number ###-###-####.  We have no record of receiving the fax you sent from the store.  However, due to the oversight on our part to remove the restriction on March 1, 2016, I partnered with Consumer Protection to remove the security hold on your account.  You will now be able to process phone payments, and set up monthly automatic payments without any issues.  As of the date of this letter, your account balance is $1,416.63.   [redacted], I know you have a choice in where you shop, and we are sorry that these issues may have jeopardized our business relationship.  Your continued business is important to us and I hope you will continue to choose Macy’s for all your future shopping needs.    Please accept the enclosed $100.00 in Macy’s gift cards as a token of our apologies.  I appreciate your feedback, and thank you for allowing me the opportunity to respond.  If I may be of further assistance in the future, please do not hesitate to contact me at the phone number listed below. Sincerely,Alison G.Macy's Executive Office###-###-#### Extension [redacted]Enclosures / mailed July 13, 2016cc:  [redacted], Revdex.com

October 30, 2017   [redacted]  [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy’s American Express application #[redacted]...

        Macy’s account ending in [redacted]   Dear Ms. [redacted]:   I am in receipt of the complaint you filed with the Revdex.com and forwarded to Macy's Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my apology for any inconvenience you may have experienced as a result of this matter.    While in the Macy’s Perimeter store on October 8, 2017, an associate inquired if you would like to apply for a Macy’s American Express card.  You verified your address, phone number, email address, and provided income information.  During the account application process, the applicant must review and verify that all information input into the system is correct by signing the keypad before the application is considered.  Above the signature line, it is noted as “Thank you for applying!”  I apologize for any misinformation that may have been provided to you by the sales associate at that time.  After signing, the options presented are “CLEAR” or “ACCEPT”.  By selecting “ACCEPT”, you authorized the application which would require pulling a credit report to evaluate your credit worthiness.  For clarification, under federal law, with every credit card application we must determine the applicant’s ability to repay additional credit.  This is accomplished by reviewing the annual income information provided with the application and the minimum payments due on all existing loans as they appear on your credit report.  Because of this I must decline your request to delete the inquiry.   In regards to the customer service that you describe receiving in the Perimeter store, Macy’s goal is to have professional and knowledgeable sales associates available, so that all of our customers’ questions and needs are addressed and resolved efficiently.  It appears we may have fallen short of this goal.  Therefore, I would like to thank you for the time you took to share this situation with us, as it directs our attention to areas in which we can improve our service quality.  Your complaint has been forwarded to the store manager for review and to take the appropriate action.   Ms. [redacted], thank you for allowing me the opportunity to address your concerns.  .  If I may be of further assistance to you, please contact me at the number listed below.   Sincerely, Rhea B[redacted] Macy’s Executive Office ###-###-#### Extension [redacted]   cc:   [redacted], Revdex.com         Store Manager, Perimeter Macy’s

[redacted]   [redacted]       January 17, 2017     [redacted]   Re:  Revdex.com, Complaint ID [redacted]   Dear [redacted]:    I am in receipt of your complaint...

filed with the Revdex.com, which was forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns.   As a retailer known for the quality of products that we sell, we were very troubled to learn of a quality issue with the wedding band you purchased in 2013.  In reviewing the transaction information for this ring, we found that you purchased the Worrynomore® Protection Program.  After speaking with [redacted] Kathy F., Fine Jewelry Business Manager at the Macy’s store in [redacted]; I was pleased to learn that she made arrangements with you to exchange your ring at no further cost to you.   We hope that you allow us an opportunity to continue to serve you as a customer and allow an opportunity to exceed your expectations for the quality of our fine jewelry program.  If I may be of further assistance to you, feel free to contact me at the telephone number listed below.   Sincerely, Stephen C. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com         [redacted] Kathy F. Macy’s [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted],Just a follow-up regarding ID# [redacted], again we have tried multiple times to contact the customer. Unfortunately we have not been able to establish contact. Therefore we consider the matter to be closed.William A.Macy's Executive Office###-###-####

September 1, 2017     [redacted], **  [redacted]   Re: Better Business Complaint ID #[redacted]        Merchandise Return   Dear [redacted]:   I am in receipt of your Better Business Inquiry which...

was forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns.  Please accept my apology for any miscommunication regarding the details of your [redacted] purchase, and for the service you described receiving.   As a company committed to outstanding customer service, Macy’s goal is to have professional and knowledgeable sales associates available within every department, so that all of our customers may have a positive and rewarding experience.  Although we do not like to hear that we did not meet your expectations, your comments are important to us, as they provide us an opportunity to follow up with the appropriate action.  Therefore, I have forwarded a copy of your letter, as well as my response, to the Store Manager at our [redacted] Macy’s store in Sugar Land, Texas, so that he may address these issues with his store personnel.    In addition, when I contacted the Store Manager in regards to this issue, he let me know that he has spoken with you, and although the store has been closed due to the recent rain and flooding, when the store reopens and you are able to come in, he will be happy to process this return.    [redacted] thank you for bringing this matter to our attention and giving me the opportunity to respond.  I hope that you and your family stayed safe during the recent weather devastation in Texas.  Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.   Sincerely, Kristi C. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com       Store Manager – Macy’s [redacted]

February 18, 2016[redacted]Cincinnati Revdex.comDear [redacted]: I am in receipt of [redacted] complaint. As a representative of Macy's Executive Office, I was asked to review and respond to her concerns. Unfortunately, I have been unable to speak to [redacted]...

directly. I have, however, left her a message regarding her concerns. I have informed [redacted] that I sent her a new gift card to accommodate for the one that was not replaced under separate cover. Based on the above, Macy's considers this complaint closed and resolved. Sincerely,Colette O.Macy's Executive Office###-###-#### Extension [redacted]

Dear [redacted],We are in receipt of Revdex.com complaint number [redacted]. I have contacted the customer and addressed all issues he was experiencing. He initially had placed an order for a tuxedo that cancelled without notification to him and was upset due to it was no longer available. After speaking with the customer I advised that we can locate a comparable tuxedo and I would honor the pricing he originally paid. He placed the order and once it is picked up at his local store I will adjust accordingly. Based on this information we consider this matter closed satisfactorily. Thank you. Theresa S.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-#### Fax: ###-###-####

[redacted]   [redacted]
January 26, 2016
[redacted]
[redacted]
[redacted]
[redacted]
Re: Macy's Account ending in [redacted]
Dear [redacted]: 
I am in receipt of your recent complaint filed with the Revdex.com regarding your Macy's account ending in [redacted].  As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.
I regret you are dissatisfied with our previous response regarding your Macy's account.  However, as of the date of this letter, the below information is currently reporting for this account. 
Open Date:                  November 27, 2009
Last Purchase Date:     December 18, 2014
Last Payment Date:      September 19, 2015
Charge-off Date:                      November 30, 2015
Balance:                       $321.78
Our records indicate that we did not receive the Minimum Payment due on the account for the periods ending February 26, 2014, through November 29, 2015. The account was closed on August 30, 2015, by the creditor, Department Stores National Bank, because payments were not received as required by the terms of the credit card agreement (copy enclosed).  The account was charged off on November 30, 2015, due to non-payment and was assigned to an outside collection agency, [redacted], for the outstanding balance of $321.78.  Please contact [redacted] at ###-###-#### to establish payment arrangements or a potential settlement.  I have enclosed copies of the billing statements for the periods ending December 26, 2014, through November 29, 2015, for your review. 
[redacted], I hope that you can understand our position on this matter although it may differ from your own.  Please do not hesitate to contact me at the telephone number below if you have additional questions or if I can be of further assistance.
Sincerely,
Julia O.
Macy's Executive Office
###-###-#### Extension [redacted]
Enclosures
cc: Revdex.com
    Complaint #[redacted]
    [redacted]
This is an attempt to collect a debt and any information obtained will be used for that purpose.