Macy's

February 15, 2018 [redacted]Marketplace Resource ConsultantCincinnati Revdex.com Dear [redacted]:  I am in receipt of complaint ID: [redacted].  I have addressed the consumer's concerns and offered a suitable reimbursement that she has accepted.  Based on this information, Macy's considers this matter closed and resolved. Sincerely, Steven A.Liaison, Omnichannel Executive Office | Macy's, Inc.P.O. Box 8215   Mason, OH 45040Office: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
An "as-is" furniture purchase from a retail store serving the public automatically provides reasonable assurance that the public can rely upon that the 'as-is' purchase pertains to minor blemishes and operational malfunctions that would not exist if the furniture was purchased brand new.   "As-is" does not mean putting the public's health and safety at risk due to the inhabitation of pest whose venom could be life threatening.  That issue has not been addressed.It is my understanding that Macy's is required under local health ordinances and codes to assure that its premises and products being sold to the public do not put the public at risk due to pest infestation.  That issue has not been addressed.  Attached are photos of the furniture and results of symptoms from the bites.
This matter is not closed as the furniture had to be removed from my home in order to prevent further injury to myself or others visiting my home.  I placed the furniture in storage in order to preserve the condition of the furniture as evidence.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Prior to receiving this response from Macy's we once again contacted their customer service department.  After several more issues (including a Supervisor in the credit department that was very rude on the phone to us and did not stay on the line with us when she said she would), we finally were able to make a payment to our card.  The supervisor accepting our payment assured that the payment went through and provided us with his contact information.  On the following day (Friday, July 31), we received a collections call from Macy's - this account was not past due, had a $0 minimum payment due online, and we had attempted to submit payment to Macy's 4 times prior to the collections call.  We spoke to yet another supervisor who has been working on investigating our complaint and trying to resolve our issue.  We spoke with him yesterday when he provided us with an update.Similar to the remainder of our experience with Macy's, the customer service department has failed to communicate with us on all steps of our order.  Even our Revdex.com complaint took a whole month to elicit a response.I'm rejecting the response from Macy's pending the outcome of what the supervisor that is now working on our account accomplishes.
Regards,
[redacted]

Dear [redacted], In regards to Complaint ID [redacted] for [redacted], I have spoken with the customer. I have sent a final offer to resolve the customers concerns by email to the customer. I am offering the customer a full refund of his extended warranty Worry No More as well as $150.00 off on the table. At this time, I am currently waiting for a response to the offer from the customer. Because of this, Macy’s considers this issue to be resolved and the customer will be in direct contact with me if further resolution is needed. Sincerely, Kristin T. Executive Office | Macy's, Inc.9111 Duke Blvd | Mason, OH 45040Office: ###-###-#### Fax ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]

March 03, 2016Dear [redacted]:  I am writing in regards to complaint ID #[redacted]. [redacted] received a credit in the amount of $149.48 for her inconvenience with receiving a damaged mattress. This was applied to her Macy's account on 3-1-2016. We find this matter resolved.  Sincerely,Macy's Executive Office###-###-####

August 22, 2017[redacted]Re: Revdex.com, Complaint ID [redacted] Macy’s account ending in [redacted]Dear [redacted]:I am in receipt of the additional comments you filed with the Revdex.com, which were forwarded to Macy’s Executive Office. As a liaison in this office, and because I am familiar with this matter, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB). I am sorry that you are dissatisfied with my previous response. While I understand your position, unfortunately, we are unable to accommodate your requests. Though credit reporting is voluntary, if a creditor chooses to report account performance, they must do so accurately. In order to maintain the integrity of credit information in the marketplace, it is important that creditors refrain from deleting reported account history unless a bank error occurred. Here, as stated in my earlier response, there was no bank error. By opening and using the Macy’s account, you consented to the DSNB Credit Card Agreement, which governs the usage and reporting of your account and specifically notes, “Late payments, missed payments, or other defaults on your account may be reflected in your credit report.”To address your concerns regarding the time frame for reporting this account, the reporting for your account will expire 6 years and 9 months from the first date of delinquency, which was October 9, 2011. Accordingly, the reporting will expire in 2018. Further, as we stated in our previous letter, due to the age of your debt, we do not accept payments over the phone. If you would like to mail a payment for your account balance, you can mail it to our voluntary payments address, which is [redacted]. Once your payment posts to the account, we would be happy to send you a letter confirming the ending balance. Additionally, we will update our reporting with the credit reporting agencies with the balance at that time. Payments are posted on the date they are received. [redacted], I trust this will clarify any misunderstanding you might have. If you have any questions, please feel free to contact me directly at the telephone number listed below. Sincerely, Stephen C.Macy’s Executive Office###-###-#### Extension [redacted]The Macy’s Card is issued by Department Stores National BankMr. James KeltyApril 7, 2017[redacted] 2 cc: [redacted], Revdex.com

I am still not satisfied with  Macy’s proposed solution. We have been corresponding back and forth, over two months regarding the conditions of my fur coats. Winter is almost over, and my fur coats are still in your possession. Previously, I had requested for the linings to be replaced, however, I was informed that wasn’t an option .Instead arm shields were put in the arm pits. This option was quoted at $120.00 for each coat. However, it was offered free. When the coats were returned to the store, and I went to pick my furs up, the process did not look  professionally  done. Now you are offering to put the linings in my fur coats, and want me to pay $225.00 per coat. After four months of  corresponding with Macy’s, finally,  they purposed the option I requested  in the beginning, and wants be to pay for it.  Winter is almost over, I am very disappointed in the way Macy’s handle  this.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted]Did not respond to you because I have not as of this time received any rebate. They said they would not honor the $30 rebate because it was not sponsored by their company. The rebate add was listed with all the other rebates for that time period but ironically they changed the amount on that item and one other item. Isn't that a coincidence?? Waiting for check to be in the mail. Thank you for listening- not your fault!! Won't be dealing with Macy's any longer!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Macys was very helpful.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I will contact you should there be any further issues in getting this resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   I spoke to the representative from Macy's
executive office, Julia Orwig, she is aware from the conversation that I
continue to find Macy's failure to communicate and follow through in contacting
me the result in the current condition of the account. She insists that the
department did try to reach me and may it be so that they did try to call no
one left me a message that I could have returned a call to them.  I find it very hard to believe they did in
fact call without leaving a message.
Ms. O. continually reiterates that they
no longer own the account and cannot help me in coming to a settlement. Although
she is very apologetic that the situation is where it is, it still leaves me
with an unresolved account with Macy's after being a very long standing
customer.
Therefore, I do not find their response
acceptable.
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Good Morning [redacted], I just wanted to follow up with you to see if there has been any response from Macys again? As of this morning, the credit/refund has still not appeared on my Macy's account as their rep promised it would.Thank you,[redacted]

[redacted]   [redacted]
December 4, 2015
[redacted]
Re:  Revdex.com Complaint ID [redacted]
        Macy’s account ending in...

[redacted]
Dear
[redacted]: 
I am in receipt of your
complaint forwarded to us by the Revdex.com.  As a representative of Macy’s Executive
Office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank.  It was
a pleasure speaking with you, and I appreciate the courtesy you extended to me
during our conversation.  This letter is
a follow up to our discussion.
We sincerely regret that the
$1,137.35 payment sent by your bank was not applied to your account, and you
had to send us a copy of the cancelled check for our Billing Adjustments
Department to research the missing payment. 
Please accept my personal apology for any inconvenience or frustration
you may have experienced and for the length of time it took to resolve this
situation.
Upon review, I found that we
were able to locate your payment with the information you provided.  Although we received the $1,137.35 check on
September 23, 2015, the remittance did not reference your Macy’s account number
and we were unable to post the payment in a timely manner.  However, we applied the $1,137.35 check
payment to your account on November 5, 2015, and removed $51.14 in interest
charges, leaving your account with a $73.13 credit balance.  These adjustments appeared on your November
11, 2015, billing statement.  On December
2, 2015, we mailed you a $73.13 refund check that you should receive within
seven (7) to ten (10) days under separate cover.  As of today’s date, your account reflects a
zero ($0.00) balance.
In regards to your credit score, when we received
your initial billing dispute we placed a payment dispute on your account so
that this situation would not negatively impact your credit standing.  Credit reports are completely managed by the
credit reporting agencies and we have no control over how your credit score is
calculated.  I assure you that no
derogatory account information was reported during the time period of our
investigation into your missing payment.
[redacted], thank you again
for bringing this matter to our attention and giving me the opportunity to
reply.  Your business is important to us,
as well as appreciated, and we hope to better meet your needs in the
future.  Do not hesitate to call me at
the telephone number listed below if I may be of further assistance. 
Sincerely,
[redacted] Randi P.
Macy's Executive Office
###-###-#### Extension [redacted]
cc:  [redacted], Revdex.com

Dear [redacted],Can you please close this complaint and let [redacted] know we will no longer be responding to her inquiries related to her damaged item.  At her request, she has been refunded for the damaged item. She has also been accommodated with a free pair of shoes. To assist her we sent UPS to her home to pick up the return. Outside of sending UPS, customer has been given the option to take the item to store or use the return label she has. At this time, no further action is required from Macy’s and no further responses related to this inquiry will be given.Thank you!!!__________________________________________________________________________...⇄ R. |OmnichannelPresidential CorrespondentOmnichannel Selling and Service Escalation Team |MCCS Executive OfficePhone:###-###-####|  Fax: ###-###-####|Email[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   Problem is your corporate office gave me the macys money to solve a previous Revdex.com complaint by randi P. executive at Macy's, however the macys money doesn't work! So now you have lied to the Revdex.com about assisting the customer when you really gave me something that doesn't work and now offer no solution! That's flat out unacceptable!]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
While I appreciate Ms. M.'s response, I did not receive the attachments she refers to in her letter, in specific the statements from September 28, 2010 to May 28, 2011. The attachments that she refers to in her letter, were not attached to her response nor to the same letter sent to my home [redacted]).  I did receive in Ms. M.'s package, Macy's credit card agreement detail print out.
Regards,[redacted]  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   Macy's did try to contact me, however it was while I was working night shift and was unavailable during to day. I have since made 3 attempts to contact them and left voicemails but have had no response. Thank you.  
Regards,
[redacted]

October 28, 2016[redacted]Dear [redacted]:We are writing in regards to the Revdex.com complaint ID # [redacted]. I am sorry for the inconvenience this hascaused. I left a voicemail requesting you return my call so we may further discuss the delivery and...

credits toyour Macy's account.On 6-2-2016, delivery of sales check number, [redacted], was completed. I also see the sale from July 2014has a returned document, [redacted], attached which gave you credit to the house account on 10-25-2014.The credit should have been in the amount of $1537.44 which is the same amount of the charge from7-6-2014. I requested our credit team research your account confirming the charges and credits from 2014.Once I confirm the actual charges and credit that had been applied to your account, I will contact you toconfirm this with you.Sincerely,Macy's Executive Office###-###-####