Macy's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you to Macy for fixing the issue and in a timely manner.
Regards,
[redacted]

[redacted]B[redacted]RE: [redacted] [redacted]Revdex.com Case #[redacted]Macy's Account ending in [redacted]Dear [redacted]:I am in receipt of the complaints you filed with the [redacted] ([redacted]) and...

the Revdex.com about your Macy's account referenced above. As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).| regret any inconvenience you may have experienced concerning a delinquency that was reported on your Macy's account as a result of a returned payment and the several attempts you made to contact us to resolve this matter. Our records show that you spoke with several representatives in our Executive Office. Unfortunately, the payment you made through our pay by phone automated service for $27.00 to be processed on March 21. 2017. was removed from your Macy's account on March 27, 2017. The checking account number you entered for the payment was invalid.As a result, we did not receive the minimum amount due by the due date of March 21, 2017, and your account was charged a $27.00 returned check see. which was removed as a courtesy on March 27, 2017. We also did not receive a payment by the next month's due date of April 21, 2017, and your account was charged a late fee of $27.00. These transactions and the notice that your $27.00 payment was removed from your Macy's account were reflected on the statement for the billing period ending on April 24, 2017. I have enclosed a copy of that billing statement for your review. We received payments on May 5, 2017, in the amount of $99.97, and on May 18, 2017, in the amount of $5.00. however, your payment of S5.00 was also returned by your bank on May 8, 2017.We removed the late see in amount of $27.00 from your account as a courtesy. However, we are unable to comply with your request to remove the delinquency from your credit report. Even if the incorrect account number was an error in March, you had the opportunity to correct that with the April payment. but no payment was received by the April payment due date. We do not report an account as 30 days delinquent until two consecutive payments are missed.It is not the Bank's policy to remove any delinquency from your credit report, unless it occurred as a result of a bank or billing error. As a credit provider, we are obligated to report the account accurately to the credit reporting agencies, whether it is favorable or unfavorable to the consumer. After researching the delinquency on your account, we determined the information to be correct. We did not receive the required monthly payments by the due dates of March 21, 2017 and April 21, 2017. On May 18, 2017.. the credit reporting agencies were instructed to update your account to customer disputes reporting. As of the date of this letter, your account is current with a balance of $475.31.[redacted], thank you for bringing this miller to our attention and giving me the opportunity to respond. If I may he of additional assistance, please do not hesitate to contact me.Sincerely, Diane M.Macy's Executive Office
[redacted]Enclosurecc; [redacted]Revdex.comThe Macy's card is issued by Department Stores National Bilnk.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   I have also attempted to contact this [redacted] Janice with Macys executive office, various times I might add.  My last attempt was on 1/5/206 at 10.49 a.m.  and left a message.  At this point I have not been served in a  satisfactory manner.  She has stated that in order to resolve this she needs more information.  i made this purchase in Aug. 2015 by macys.com and the original order # is [redacted] in the total of $616.36.  As of Dec 2015 the final amount of this return was credited back to my macys account which was my original form of payment.  However due to the incompetence of these employees I have had late fees and issues with my card being in collection and cancelled unable to use thru out all the end of the year sales. I received a letter stating that my credit limit had been reduced in my macys card because of non payment.  I called and they said it was a mistake and that the credit bureau was not involved or reported. I now check the credit bureau and sure enough I have a report form macys that I have a late payment of 53 days delinquent.  I take good care of my credit, and I was the one inconvenienced by others mistakes and still am wasting my time and energies in this nonsense. I would like macys to correct this problem to the core and still at the long run , no one compensates all the agony and heartache I have been thru for these past 4 months spending my time with phone calls and still haven't resolved it all.
Regards,
[redacted]

[
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Only time will tell if Macys fully agree to the terms we talked about on May 30th. I've been told so many times this was going to happen and it's right back to the drawing board.
Regards,
[redacted]

April 22, 2016[redacted]
[redacted]
[redacted]Re:  Revdex.com Complaint [redacted]       Macy’s [redacted] account ending in [redacted] (closed)       Macy’s account ending in [redacted] (open)Dear [redacted]  I am in...

receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com.  As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  I apologize for any frustration you may have experienced when trying to resolve this issue and for the delay in sending you a written response.Account notes show you opened your Macy’s [redacted] Account on November 13, 2012.  This card was designed to have two credit lines attached to one card.  Purchases made at any Macy’s store or online at macys.com are applied to your Macy’s store account ending in [redacted].  Purchases made outside of Macy’s were applied to your Macy’s [redacted] account ending in [redacted].  Because these accounts had different billing dates, we would send a separate billing statement for each account.  When making a payment through your bank’s on-line bill pay service or on macys.com, each account must be registered separately, and the appropriate account selected at the time of payment.  As of the date of this letter, your Macy’s store account is open with a balance of $103.26.  Since you stated you did not wish to have the Macy’s [redacted] account, it was closed on February 10, 2016 and has a zero ($0.00) balance. Upon further research, I show on January 18, 2016, you had spoken to an agent who removed the $37.00 late fee that was assessed on January 13, 2016.  As a courtesy, I have also removed the $27.00 late fee from December 13, 2015.[redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please do not hesitate to contact me.   Sincerely,Rhea B.Macy's Executive Office###-###-#### Extension [redacted]cc:  [redacted], Revdex.com

[redacted]   [redacted]
February 2, 2016
[redacted]
[redacted]
[redacted]
Re:  Revdex.com complaint #[redacted]
        Macy’s account ending in...

[redacted]
On behalf of Department
Stores National Bank:
Contact Date(s) With Customer:  January 28,
2016, and February 1, 2016
Complaint Summary:  [redacted] has not been able to
link her Macy’s account to her online profile to make payments, since she
opened her account in August 2015.  She
has attempted to contact Macy’s technical assistance multiple times and has
still been unable to get this issue resolved. 
[redacted] feels she is being cheated of customer service as well as her
credit score being at risk.
Resolution:  I contacted our technical support escalation
team and requested that we reach out to [redacted] to assist with setting up her
online account so she can make payments without any hassle.  Kyra from our technical escalation team
reached out to [redacted] on January 30, 2016, and assisted with setting up her
online profile.  I contacted [redacted] today
and was informed she is able to get into her online profile successfully.  I confirmed that she has not received any
late fees and her account is current. 
This resolved her concerns.
Stephanie C.
Macy’s Executive Office
###-###-#### Extension [redacted]
cc: [redacted], Revdex.com

[redacted]   [redacted]
  July 31, 2017     [redacted]  [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy’s account ending in [redacted] (closed)   Dear [redacted]:    I am in receipt of your additional comments filed with the Revdex.com and forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  It is regrettable to learn that you feel my previous response did not adequately answer your concerns.   As a credit provider, we are obligated to report the account accurately to the credit reporting agencies, whether it is favorable or unfavorable to the consumer.  Kindly note that we do not manage the credit reporting agencies and we are unable to control the impact our reporting would make on your credit score.  Regrettably, my research confirmed that the delinquency reported for July 2017 is accurate. Therefore, I am unable to remove the delinquency from your credit report.    In researching your account closure, I reviewed the call recordings for July 19, 2017, and more than once, you requested to close your account.  Therefore, the associate closed the account that same day.    [redacted], I hope you can understand that we must adhere to specific policies and procedures to ensure that all of our customers receive fair and consistent treatment.  Please do not hesitate to contact me at the telephone number below if you need assistance.   Sincerely,  Rhea B. Macy’s Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

[redacted]   [redacted]
March 02, 2016
[redacted]
[redacted]
[redacted]
[redacted]
Re: Macy's Account ending in
[redacted]
Dear
[redacted]: 
I am
in receipt of your recent...

complaint filed with the Revdex.com
regarding your Macy's account.  As a
representative of Macy's Executive Office, I was asked to review and respond to
your concerns on behalf of Department Stores National Bank.
I was
disappointed to learn of the problems you encountered when trying to speak with
Macy's Customer Service regarding the credit of your furniture return to your
Macy's account.  We regret that you were
not satisfied with the level of service you received and although we do not
like to hear that we did not meet your expectations, your comments are
important to us, as they provide us an opportunity to follow up with the
appropriate action.  
Our
records indicate the furniture purchase totaling $762.25 had been credited to
your Promotional account on September 23, 2015. 
However, the $132.50 credit for delivery fees and $135.00 credit for
worrynomore were applied to your Revolving account.  Please know, these credits were transferred
to the Promotional account on February 17, 2016, and will be reflected in your
billing statement for the period ending February 28, 2016.  As of the date of this letter, the balance on
the Promotional account is zero ($0.00). 
The balance on the Revolving account, as of the date of this
correspondence is $1,233.91.
[redacted], thank you again for bringing this matter to our attention and giving me
the opportunity to respond.  I assure you
your loyalty is not only important, but also very much appreciated.   Please do not hesitate to call me at the
telephone number listed below if I may be of further assistance.
Sincerely,
Julia O.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc: Revdex.com
     Complaint
#[redacted]  
The Macy's card is issued by Department Stores
National Bank.

June 16, 2016[redacted]Re:  Revdex.com Complaint ID [redacted]       Macy’s accounts ending in [redacted] (closed) & [redacted] (stolen)Dear [redacted]:I am in receipt of the complaint you filed with the Better...

Business Bureau, which was forwarded to Macy's Executive Office.  As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  We sincerely regret any frustration you may have experienced regarding your fraud claim on your Macy’s account, and for the problems you encountered while attempting to resolve this matter.  Upon review of your account, I found that you called on December 3, 2015, to report fraudulent charges placed on your account in the amount of $811.24.  At that time, we reported your Macy’s account ending in [redacted] as stolen and a new credit card ending in [redacted] was issued.  I am happy to inform you that on April 11, 2016, we removed the $811.24 fraudulent charge, $75.32 in interest charges and $138.00 in late fees.  On April 16, 2016, an additional $13.22 interest charge was removed bringing your account to a zero ($0.00) balance. On April 28, 2016, your account ending in [redacted] was closed per your request.   Additionally, we cleared our internal records of any delinquency associated with this issue and requested on April 11, 2016, that [redacted] and [redacted] update their records and delete any history of delinquency for the time period of January 2016 through April 2016 on your Macy’s account from your credit report.   Please allow the agencies thirty (30) days to update their records.  [redacted], your business is important to us as well as appreciated.  Please accept the enclosed $25.00 gift card as a gesture of goodwill.  If I may assist you in the future, please contact me at the telephone number listed below and I will be happy to help.Sincerely,Monique M.Macy’s Executive Office###-###-#### Enclosure /mailed  June 16, 2016cc: [redacted], Revdex.com

Dear [redacted], We are in receipt of Revdex.com Complaint ID [redacted].  We have spoken to [redacted] and have resolved all matters as expressed in the complaint.  Based on this, we consider the matter closed satisfactorily.  Sincerely, Julie R.Liaison, Omnichannel...

Executive Office | Macy's, Inc.9111 Duke Blvd. | Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you very much for your attention to this matter!
Regards,
[redacted]

January 22, 2016   
[redacted] 
[redacted] 
[redacted] 
Re:  RevDex.com complaint ID #[redacted] 
        Macy’s
[redacted] account ending in [redacted] (closed)
        Former Macy’s
store account ending in [redacted] (closed)
        Macy’s store
account ending in [redacted]
Dear [redacted]: 
I am in receipt of your response to my reply filed with the RevDex.com.  I was asked to respond
to your additional concerns on behalf of Department Stores National Bank.  I received your telephone message but was
unable to reach you. 
Unfortunately, your former Macy’s store account ending in
[redacted] has been closed and cannot be reopened. 
My research confirmed that you closed your Macy’s [redacted]
account on January 13, 2016.  However,
our records show that your application was approved for a new Macy’s store
account (ending in [redacted]) on January 18, 2016. 
Thank you again for allowing me to respond to your inquiry. I can be reached at the number below if you
have any additional questions. 
Sincerely,
Michael J.  
Macy's Executive Office 
###-###-#### Extension [redacted] 
cc:  [redacted],
Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.According to [redacted] Business and Professional Code, Division 7. General Business Regulations [[redacted] - [redacted]]  ( Division * added by Stats. [redacted] )  PART 3. REPRESENTATIONS TO THE PUBLIC [[redacted]]  ( Part 3 added by [redacted]. )  CHAPTER 1. Advertising [[redacted]  ( Chapter 1 added by [redacted]. )  ARTICLE 1. False Advertising in General [[redacted]]  ( Article 1 added by [redacted]. )  [redacted].  It is unlawful for any person, firm, corporation or association, or any employee thereof with intent directly or indirectly to dispose of real or personal property or to perform services, professional or otherwise, or anything of any nature whatsoever or to induce the public to enter into any obligation relating thereto, to make or disseminate or cause to be made or disseminated before the public in this state, or to make or disseminate or cause to be made or disseminated from this state before the public in any state, in any newspaper or other publication, or any advertising device, or by public outcry or proclamation, or in any other manner or means whatever, including over the Internet, any statement, concerning that real or personal property or those services, professional or otherwise, or concerning any circumstance or matter of fact connected with the proposed performance or disposition thereof, which is untrue or misleading, and which is known, or which by the exercise of reasonable care should be known, to be untrue or misleading, or for any person, firm, or corporation to so make or disseminate or cause to be so made or disseminated any such statement as part of a plan or scheme with the intent not to sell that personal property or those services, professional or otherwise, so advertised at the price stated therein, or as so advertised. Any violation of the provisions of this section is a misdemeanor punishable by imprisonment in the county jail not exceeding six months, or by a fine not exceeding two thousand five hundred dollars ($2,500), or by both that imprisonment and fine. (Amended by [redacted]) This regulation clearly refutes Macy's claim that they did not set up a display that clearly implies the gift set only consisted of a perfume and sample instead of these two and a full size lotion.    
Regards,
[redacted]

May 1, 2017   [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy’s gift card ending in [redacted]   Dear [redacted]:   I am in receipt of the complaint filed with the...

Revdex.com which was forwarded to Macy's Executive Office.  As a representative of this office, I was asked to review and respond to your concerns.  We sincerely regret any inconvenience you may have experienced in resolving this matter.   Upon review, I found that your gift card ending in [redacted] was blocked due to suspicious activity.  Upon receipt of your complaint, I contacted our Gift Card Department who confirmed that they did receive the documentation you sent via email on March 6, 2017, and that they had just completed their investigation.   I am pleased to convey that on April 28, 2017, a replacement $100.00 gift card was issued under separate cover and mailed to you at the address noted above.  Please allow seven to ten days for the card to be received in the mail.   [redacted], thank you for taking the time to bring this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please contact me at the number listed below.   Sincerely,  Janice D. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   February 24, 2016[redacted]Operations TeamRevdex.comDear [redacted]:Per our conversation this morning, please be informed that the issue related to ID: [redacted] – Macy’s has not been resolved as of yet.Last week I received a letter from Ms. Cathy D. from Macy’s Executive Office with an attachment of all my Macy’s account statements for the past year.  On her letter, Ms. D. explained that according to Macy’s records, “it appears that payments were applied to the account according to regulations.”What Ms. D's letter failed to address and respond was what it’s precisely the issue I’ve been trying to bring to Macy’s attention for the last couple of months.  As shown on the account statement as of December 1, 2015 my account had a credit balance of $75.00 apparently due to overpayments.  I contacted Macy’s on that same date when I received my account statement just to confirm, and the Macy’s customer rep. I talked to did confirm the information.  I did have a credit balance of $75.00.  Based on this information I made the decision to purchase $1800.00 leather couch at Macy’s Chicago.  The purchase was finalized towards the end of December.  Again in January and as shown on my account statement which was also included on the packet I received from Ms. Davenport, my account balance at the time showed a credit balance of $42.28.  Again, and as I’m sure telephone records at Macy’s can confirm, I contacted Macy’s and the customer rep who assisted me, once again confirmed that I did have a credit balance of $42.28 and the rep. also guaranteed that it was due to overpayments to my account.Then, and all of the sudden, I received my account statement as of February 1, which included a debit of $881.87 which was posted on Dec. 30th.  When I contacted Macy’s the customer rep. indicated that the debit was a “payment reversal.”Up to this day and after dozens of calls and contacts to Macy’s Customer Reps. no one, absolutely no one have been able to first understand why such “payment reversal” for $881.87, and no one has been able to explain to me why all of the sudden it showed as a debit on my account statement.  The confusion and the troubles have been such that I had to end up closing my account with Macy’s.  When I received Ms. Davenport’s letter last week I contacted her by phone right immediately and left two voice mails on her phone explaining what the issue was.  As of today no one from Macy’s Executive Office has returned my call and no one has offered further explanations.The main issue here is that because the information I was given by Macy’s on my account statements and as it was confirmed by Macy’s customer representatives back in December, I made the decision to purchase and put on a charge for $1800.00 in my Macy’s Credit Card, which had I known that the balance was the hundreds of dollars later shown, I wouldn’t have purchased the $1800.00 item I ended up purchasing.Based on the lack of response and from Macy’s I’m currently seeking other options to proceed with this issue including legal advice and assistance from [redacted].Sincerely,Reynaldo Solivan###-###-####

[redacted],
We
received the complaint for [redacted] regarding ID [redacted]. The customer
stated they have had multiple issues regarding their furniture purchase. We
have attempted to reach out to the customer via email and by phone and left a
message. At this time we have not had a...

response. Once we make contact with
customer we will  work to resolve their
issue.
Macy's
Executive Office

[redacted],
 
We are in receipt of complaint ID # [redacted] regarding the customer's mattress
delivery. Because we were not able to resolve his delivery issues he did
purchase elsewhere. I offered to honor a 10% discount off his next furniture or
mattress purchase.  At this time,...

Macy's will consider this matter closed.
 
Thanks,
 
Macy's Executive Office

Just following up on our Revdex.com complaint #[redacted].  This complaint has not yet been resolved. I spoke with Sharon W. at Macy’s executive offices on August 21st.  I called Sharon at ###-###-####, extension # [redacted]. Sharon informed me that she had reviewed my case (sales check # [redacted]) and that she would be immediately issuing a refund of $199.92 to our [redacted] credit card.  We have not yet received that refund.  I suspect that she probably sent the refund to a credit card account number that we no longer have. Sharon also told me that she would be emailing me a form to return to her that would help to cover damage done to our main floor stair case when Macy’s delivered our replacement mattress.  Upon receiving the form back from me, Sharon said that Macy’s would send me a check for $200.  We  have not yet received that email from her. I phoned Sharon at 2:PM EST today and left a message on her voicemail regarding the above unresolved issues. Please also see the e-mail that I sent below. Regards, [redacted] Dear Sharon, Including this email, I have now spent over 48 hours of my time (since February, 2016) contacting Macy’s customer service several dozen times (via both email & phone) about the refunds that have been promised to us.  This email has to be “at least the 20th account” that I’ve had to give Macy’s over-and-over again to describe what happened with our Macy’s deliveries and the subsequent delayed refunds.  Either I always wind up speaking with someone new at Macy’s customer service (which has included several CS supervisors) – or the person that I last spoke with never remembers their last conversation with me.  There seems to be no end to resolving this problem. Part of the problem seems to be that Macy’s always issues our refund(s) to our long gone, inactive credit card accounts. Our Macy’s sales person, John Roliz, originally told us that Macy’s would issue our warranty return refund to our [redacted] account ending in [redacted].  That was the account number which we used to purchase the replacement mattress.  He said that it would take approx. 3 days for that refund to happen (back in February, 2016).  If Macy’s actually did what we were told would happen, then we wouldn’t be having this conversation today.  But Macy’s never did. Instead Macy’s insisted on issuing the credit to a credit card account number that you still had in your system, but which we haven’t had for several years.  When we realized what Macy’s did, I immediately notified Macy’s about this error – but I was told by several of your customer service reps that even if they knew that a particular credit card account was inactive they would still have to issue the credit to that inactive account anyway.  That made absolutely no sense to me – but I was told that was how Macy’s system functioned.  Even to this day, it still makes no sense to me. In this latest August instance, we no longer have the [redacted] account which ended in [redacted].  That account number was compromised earlier this year due to credit card identity theft.  Our current [redacted] account number ends in [redacted].  The $199.92 will need to be either re-posted to our active [redacted] account – or perhaps the best way to issue this payment would be to simply mail us a check. As I personally explained to you in our August 21st phone conversation, the $50 allowance (that you’re referring to and which we did eventually receive) was to repair the damage to our steep recently repaved 1,500 foot driveway.  FYI – our sales check for the replacement mattress had a “written notation by Macy’s sales person, John R.” that any Macy’s delivery truck must be 25 feet or less in length, bumper-to-bumper.  The Macy’s delivery truck that came up our driveway that day was 50+ feet long and left “deep gouges” near the bottom of our driveway from the truck’s rear over-hang.  I used the $50 received from Macy’s to purchase driveway repair materials from [redacted].  I personally supplied the several hours of physical labor needed for the driveway repairs.  I never charged Macy’s for any those several hours of my labor.  Had I hired a driveway repair company to send a crew to repair the gouges, I’m sure that they would’ve charged Macy’s substantially more than $50.  Probably closer to $1,000 or more. Also, as you may recall from our August 21st phone conversation, after your 2 delivery men drove their 50+ foot truck to the top of our 1,500 foot driveway only one of your delivery men carried our thick & heavy king size mattress off the truck and all by himself up our long front walkway, which included 7 landscaped stairs.  Macy’s other delivery man just followed and watched as his partner struggled.  They then both quickly carried the mattress up our solid cherry staircase to our 2nd floor bedroom; quickly carried the previously delivered defective Macy’s mattress back to their truck; and then left as quickly as they could.  In addition to severely damaging our newly delivered Macy’s mattress that day (which subsequently needed to be replaced), they also left scratches along “the entire length” of our staircase’s solid cherry handrail.  Prior to that delivery, that handrail had been in pristine condition.  Now it’s not. After informing you about the staircase damage on August 21st, you had indicated that you would send me a form via email to “help pay for” repairing and refinishing the solid cherry handrail.  Upon receiving the completed form back from me, you had indicated that I would quickly receive a check from Macy’s in the amount of $200.00.  While I’m sure that payment will NOT come close to covering the full cost of the stairway repair and refinishing, it would at least contribute something.  I have yet to receive that email (with the attached form) from you.  I don’t know whether you simply forgot about sending me that email – or whether you delegated that task to someone else and it just never happened. In total, we received 3 mattress deliveries from Macy’s in February of this year.  The first mattress had been mis-manufactured, but the 2 delivery men walked it up our driveway.  The 2nd mattress delivery resulted in driveway damage from the 50+ foot truck, and the mattress also had to be replaced due to overly rough handling by Macy’s delivery team.  The 3rd delivery went smoother, with the 3 delivery men carrying the replacement mattress up our driveway.  I gave all 3 guys a $10 tip to show my appreciation. I would also like to note that your last delivery team gave us a flyer listing the benefits of Macy’s “white glove” delivery service – and at least 90%+ of the services listed on that sheet were never offered to us by any of the 3 delivery teams.  In fact, the first 2 delivery teams never even gave us a copy of the flyer.  I have thus assumed that Macy’s uses a sub-contracted vendor for its furniture delivery service who, in turn, charges Macy’s for many “white glove” services which are never actually delivered to Macy’s customers.  Is your company over-paying this sub-contractor for their delivery services? Sharon, I am a retired [redacted] veteran in my 70’s, and my wife is wheelchair bound and dying from an extremely rare, incurable disease.  In total, we only have about 25 hours of free time every month – and it’s really a shame to spend so much of our irreplaceable time chasing Macy’s. Hopefully, I will not have to spend another 6 months chasing Macy’s for the $199.92 and $200.00 that Macy’s has been promised to us. Regards, [redacted]###-###-#### (after 1:PM)[redacted] cc: [redacted] Revdex.com complaint #[redacted]