Macy's

September 04, 2015
 
 
[redacted]
1 West 4th Street
Cincinnati, OH 45202
 
Re: Revdex.com
Complaint Number [redacted]
 
Dear
[redacted]: 
 
I
spoke with [redacted] by phone on 9/3/2015. Unfortunately, [redacted]
did not agree with our decision to decline any further discounts. It is within
our purview to establish a sound business practice based on the facts and
circumstances, and this decision will not be reversed.  We consider this matter closed.  Please let me know if you have any questions.
 
Sincerely,
 
 
 
Toneia W.
Macy's Executive Office
###-###-####Extension [redacted]

August 4, 2015  [redacted]
[redacted]
[redacted]  Dear [redacted]:   I am in receipt of your complaint forwarded to us by the Revdex.com.  As a representative of Macy's Executive Office, I was asked to review and respond to your...

concerns.  I am so sorry for any inconvenience experienced after your purchase.  Although we do not like to hear that we did not meet your expectations, your comments are important to us, as they provide us an opportunity to follow up with the appropriate action. Therefore, I will submit an adjustment for the WorryNoMore fee applied to your order.  Please allow 7-10 business days for your credit in the amount of $349.00 to post to the [redacted] account used at the time of your purchase. Thank you for allowing me the opportunity to respond to your concerns.  Your continued loyalty is important to us, as well as appreciated.  If you have any questions regarding this matter, please feel free to contact me at the telephone number listed below.  Sincerely, Angela L.Macy's Executive Office###-###-#### Extension [redacted]

October 29, 2015
[redacted]
[redacted] [redacted]
[redacted]
Revdex.com Case #[redacted]
Dear
[redacted]: 
Dear
[redacted],
We
are in receipt of Revdex.com Complaint #[redacted]. We have spoken to the referenced
customer and have resolved all...

matters as expressed in the complaint. Based on
this, we consider the matter closed satisfactorily. Thank you.
Sincerely,
Melissa U.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc: [redacted]

[redacted]   [redacted] September 9, 2016 [redacted] Re:  Revdex.com Complaint ID [redacted]       Macy’s account ending in [redacted]...

(lost/stolen)       Macy’s account ending in [redacted] (lost/stolen)       Macy’s account ending in [redacted] (closed) Dear [redacted]:   I am in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com.  As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  We sincerely regret any frustration you may have experienced regarding the fraud on your Macy’s account, and for the problems you encountered while attempting to resolve this matter.  Upon review, I found that on August 14, 2016, you called to dispute a charge on your account ending in [redacted].  At that time, we closed your Macy’s account as lost/stolen and a new account ending in [redacted] was issued.  However, while your account was under investigation, on August 29, 2016, a new charge was applied to the account ending in [redacted].  We received your telephone call on August 30, 2016, and this account was closed as lost/stolen resulting in the new account ending in [redacted] to be opened.  On this same day, the account ending in [redacted] was closed at your request and a Statement of Fraud form was sent.  On September 1, 2016, we completed our research and removed the fraudulent charges totaling $471.35.  Also, no negative information was sent to the credit reporting agencies regarding your Macy’s account. We realize that you have a choice of where to shop and it is regrettable that this has jeopardized our business relationship. I hope you will reconsider shopping at Macy’s in the future and allow us the opportunity to renew your faith in us. If I may be of assistance in the future, please do not hesitate to contact me at the telephone number listed below.  Sincerely,   Stephanie C.Macy's Executive Office###-###-#### Extension [redacted] cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Macy's has not addressed the issues of the dispute. They have simply shared where they keep their new policy in the store and assume that we have shopped there to have seen the new displays. The new displays were not provided during the time of purchase so they are null. They have not provided any type of resolution for the current issue mentioned and their entire response is explaining how they are supporting returns currently and not providing any solution for us consumers who have purchased under their old policy that state "Return disappointing Macy's purchases whenever, forever. If you still have the receipt, you'll get a full refund". We have kept all documentations that supports that Macy's has breached their contract and is involved in fraudulent activity to consumers and because they are not providing any type of resolution, we are willing to take matters to court.       
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.     I asked the Manager from Macy for a letter advising me that she could not find any accounts on my name, the manager has been non responsive towards me I have left several messages asking the manager for a letter.  No response.  Thank you [redacted]
Regards,
[redacted]

December 10, 2015
[redacted]
 
re: Revdex.com
Complaint ID: # [redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to us by the Revdex.com. As
a representative of Macy's ExecDutive...

Office, I was asked to review and respond
to your concerns.
On
behalf of Macy's, please accept my apology for any inconvenience you experienced
when your gift with purchase was not sent. Upon researching like orders I did
determine the appropriate gift. In respect and consideration Macy's has sent
you one [redacted].
[redacted]
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to respond. Please do not hesitate to contact me at the telephone
number listed below if I can be of further assistance.
Sincerely,
Marjorie B.
Macy's Executive Office
###-###-#### Extension
32313
cc: [redacted], Cincinnati Revdex.com

Re: Complaint ID #[redacted]
Dear
[redacted]: 
I am
in receipt of [redacted] complaint. 
As a representative of Macy's Executive Office, I was asked to review
and respond to her concerns.  I spoke
with [redacted] directly to inform her we are currently working...

on having the
amount of $123.74 devalued from the gift card and transferred to her [redacted]
account.  The refund should post to her
account in the next five to seven business days.  Please have the customer contact me directly
at the telephone number listed below if credit does not post accordingly.  At this time, Macy's considers this matter
resolved and closed satisfactorily.
Sincerely,
Tonie R.
Macy's Executive Office
###-###-#### Extension [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
The response by Macy's did not address the problem, nor did it provide my desired outcome.  I tried numerous times to contact by phone the Macy's representative who responded, but she was never at her desk and did not respond to my voicemails.I do not want this complaint closed due to timing out, since I still hope to speak with the representative.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

April 17, 2017  [redacted], We are in receipt of complaint ID #[redacted] regarding the customer whose recliner had stopped working. We contacted the customer and confirmed that she was approved for replacement of the recliner which is being delivered to her on 4/21/17.  At...

this time, Macy's will consider this matter closed. Thank You, Sincerely,Macy's Executive Office

December 15, 2015
[redacted]Cincinnati Revdex.com
1 E Fourth StSuite 600
Cincinnati, OH 45202
Revdex.com Case #[redacted]
Dear
[redacted]: 
We
are in receipt of Revdex.com Complaint #. We have spoken to the referenced customer
and have resolved all matters as...

expressed in the complaint. Based on this, we
consider the matter closed satisfactorily. Thank you.
Sincerely,
Melissa U.
Macy's Executive Office
###-###-#### Extension [redacted]cc: [redacted]

[redacted]   [redacted]
 
July 13, 2015
 
 
[redacted]
[redacted]
[redacted]
 
Re:  Macy's [redacted] Account Ending in [redacted]
     Macy's Store Account Ending in [redacted]
 
Dear [redacted]: 
 
I am in receipt of your complaint forwarded to us by the Revdex.com (Revdex.com).  As a representative of Macy's Executive Office, and as I am familiar with your inquiry, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).
 
I was disappointed to learn your email address [redacted] was recently compromised.  However, we do not believe this had an effect on the delivery of the email statement notifications for the billing periods ending March 26, 2015, through May 26, 2015.  Therefore, this matter does not change our decision not to remove the 30 day delinquency reported in May 2015 on your above-referenced Macy's store account ending in [redacted], as the delinquency was not the result of a billing or bank error.
 
As stated in our previous response dated June 30, 2015, we do not have record of a request to change the telephone number on your above-referenced Macy's store account or Macy's [redacted] account in November 2011.  Calls made by our Collection Department are intended as a courtesy to remind you of a recently missed payment, but also represent an opportunity to assist our customers with maintaining a good payment and credit history with us. 
 
In addition, as stated in our previous responses dated June 30, 2015, and June 15, 2015, we will not remove either account holder from the above-referenced Macy's store and Macy's [redacted] accounts, as this account was opened as a joint account on April 27, 2010.  Enclosed is a copy of the signed Macy's credit card application, signed by both account holders.
 
[redacted], I hope that you can understand our position on this matter although it may differ from your own.  Please do not hesitate to contact me at the telephone number below if you have additional questions or if I can be of further assistance.
 
Sincerely,
 
 
 
Caroline H.
Macy's Executive Office
###-###-#### Extension [redacted]
 
Enclosure

November 28, 2017[redacted]Dear [redacted]:I am in receipt of your complaint #[redacted] forwarded to us by the Revdex.com. As a representative of Macy's Executive Office, I was asked to review and respond to your...

concerns. Thank you for choosing Macy's for your shopping needs. We have given 20% off of your most recent order referenced in your complaint. After speaking with you 11/28/2017, you have informed me that this resolved your concern. I apologize for the inconvenience of our site errors to the ordering process. If you have any questions or concerns, please contact us at the telephone number listed below.Sincerely, Tara B.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 Duke Blvd. | Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

[redacted]   [redacted]
March 14, 2016
[redacted]
[redacted]
[redacted]
[redacted]
Re: Macy's Account Ending in [redacted]
    Complaint ID: [redacted]
Dear [redacted]: 
I am in receipt of your complaint...

forwarded to us by the Revdex.com.  As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).
I regret any inconvenience you may have experienced with your Macy's account ending in [redacted].  A review of your account shows it was opened on April 2, 2015.  A purchase was made on April 2, 2015, totaling $63.10 and you received a New Account Discount of $12.63, leaving $50.47 as the balance owed with a $25.00 minimum payment due by May 4, 2015.  We did not receive the minimum payment due by May 4, 2015, resulting in a $25.00 late fee and $2.00 in interest charges, bringing the balance owed to $77.47 with a $75.00 minimum payment due by June 4, 2015.  We received your payment of $77.47 on May 14, 2015. 
Per the DSNB Credit Card Agreement, if you have been paying less than the Total New Balance on your Revolving account balance each month and you then decide to pay your balance in full, you will be charged interest charges on that balance from the first day of the billing cycle until the date that your payment is received.  This interest charge will appear on your next statement.  Therefore, since you paid less than the Total New Balance by May 4, 2015, and then paid the balance in full on May 14, 2015, a $2.00 interest charge was charged to your account on June 4, 2015.  The billing statement for the period ending June 4, 2015, shows this interest charge with a $2.00 payment due by July 4, 2015.  We did not receive this payment, resulting in additional fees each month.  The account charged off on January 10, 2016, with a balance of $62.00. 
Although these fees were properly charged, we will reverse the fees to bring the closed account to a zero ($0.00) balance.  We will also clear our internal records of any delinquency associated with this issue.  We will also request the credit reporting agencies to delete the late payment history from July 2015 to March 2016.  Kindly allow thirty (30) days for the agencies to modify their records to reflect the information contained in our request.
[redacted], thank you for bringing this matter to my attention and allowing me to respond.  Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.
Sincerely,
[redacted]
Macy's Executive Office
###-###-#### Extension [redacted]
cc: [redacted]
    The Revdex.com

Dear [redacted]: We have received the Revdex.com Complaint ID [redacted] for [redacted]. I spoke with [redacted] this morning stating he received a gift card that was to be applied back to his original method of payment. He was promised a call back from one of our representatives that never came. I...

apologized for his inconvenience and have submitted the request for the funds from the gift card be applied back to the original method of payment. He will see that posted to his account within 7-10 business days.Based on the above, we consider this issue resolved. Sincerely,Michele S.Macy's Executive Office###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, I was promised a letter of explanation from the President, which never happened.  I would suggest that you don't say you are going to supply something if you can not do so.
Regards,
[redacted]

[redacted]   [redacted]
    July 12, 2017     [redacted], [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy’s account ending in [redacted] (stolen/closed)         Macy’s account ending in [redacted] (stolen/closed)         Macy’s account ending in [redacted] (stolen/closed)         Macy’s account ending in [redacted] (closed)   Dear [redacted]:   I am in receipt of your additional complaint filed with the Revdex.com, which was forwarded to Macy’s Executive Office. As a representative in this office, and since I am familiar with this issue, I was asked to review and respond to your recent concerns on behalf of Department Stores National Bank.   While I understand your continued frustration regarding the charges made on your Macy’s accounts, our Fraud Department denied the latter two cases from April 7, 2017, and June 20, 2017, due to the reasons noted in my prior letter dated July 3, 2017. I forwarded your most recent complaint to our Fraud Department, and their position has not changed. As previously stated, there were several reasons for these denials, including the fact that our notes show that you made a statement that the charges could have been made by your ex-wife. Please know, however, that, even if you had not made the statement regarding your ex-wife’s use of your card, our Fraud Department has determined that the other reasons for the denial are sufficient to determine that the charges at issue were not fraudulent. If you have evidence that you can provide to us to substantiate your claim of fraud, please feel free to send that evidence to me. Absent additional information, we are unable to remove the charges from your Macy’s account.   Thank you again for taking the time to bring this matter to our attention and allowing me the opportunity to respond. If you have any additional questions, do not hesitate to contact me at the telephone number listed below.   Sincerely,       Regina M. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

Initial Business Response /* (1000, 5, 2017/03/02) */
The Halifax Furniture Clinic HFC was contacted over the phone By [redacted] about getting a chair reupholstered. She exptessed concern about fire rdants used by our foam manufactors.Several calls back and forth and an hour and a...

half of unbillable time spent getting the answers. We we go back and forth with more call /emails and we finally go to see the chair and it is beat.[redacted] She picks a polyester velvet that is reasonable priced at [redacted] rather then the [redacted]/yard high pile cotton.. The chair is stripped to the frame and painted black all the fill is replaced with organic cotton New rubber webbing installed And a duck down seat installed to replace the missing seat cushion The trim is replaced with scrolled gimp. At no time were casters mentioned. We try to contact ** to deliver the chair but there is no response for 2 MONTHS. She finally gets in touch with us and wants it delivered. By this time I am very werry of thgis person and say that we would like her to visit the shop and inspect the chair for her approvial. At that point she can pay for the chair and then we can deliver it. Agian we wait and after another week we are contacted and are told the she will be up Friday. Agian a no show but she sends her son who says "The chair looks great" More waiting and finally she says i'm home and can you deliver it? We get to the house and s[redacted] She insists its not velvet. I say we will take the chair back to the shop and I will have samples of the fabric roll the goods were cut from sent down from Toronto. I had the regional sales manager come down from [redacted] Th look at it and there is NO DOUBT the fabric is what was chosen.As for the issue of the smoke smell we have asy over a dozen random individuals to smell the chair and not one person detected the presence of smoke.
We have been in business 39 years and have never had a complant filed with the Revdex.com as we have gone out of our way to try and please our customer,but we realize we can't please everybody.The reason we make people put their finger on the fabric and come in and inspect the chair before paying is to avoid the very problem we are experancing here. If ** had bothered to come into the shop the first thing she would see on the is a disclaimer that states "Pick up and payment is required on all items within 30 days of the completion of work. After such time The Halifax Furniture Clinic accepts no responsibility for items unclaimed.We have done the job to the best of our ability in the fabric stipulated. We have allowed the customer the ability to com in and inspect the chair which was declined. The fabric choice has been looked at by outside experts and found to be what was contracted What more can we do?
As of today the outstanding invoice is for [redacted]
This does not include the time for over 50 phone calls' numerious fabric samples and their shipping costs [redacted]
So what to do. This mess has been draging way to long. The owner has made the decision to give her back her chair at NO COST. This decision was made 2 months ago. All she had to do was contact us but she chose to take this route
The chair sits in our office and she can pick it up at any time.We are within or rights to sell the chair to recoup some of our losses as there is a Mechanics lein on the chair but we chose not to do business that way. We presently have a chair that has sat here for 4 years
Initial Consumer Rebuttal /* (2000, 7, 2017/03/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will take the chair back[redacted] The chair is not velvet. I will send my uncle by to pick it up tomorrow. It had never been refurbished and was not beat. Thank-you.
Final Consumer Response /* (3000, 11, 2017/03/06) */
---------- Forwarded message ----------
[redacted])
[redacted]
Hi there!
We responded to the reply from the Halifax Furniture Clinic that we would be by to pick up the chair this afternoon. I went with my uncle at quarter to 4 to pick up the chair, during normal business hours, and there was no one in the building. We waited around for about 15 minutes and then left.
Cheers,
[redacted]
([redacted]
Final Business Response /* (4000, 13, 2017/03/06) */
The chair has been picked up

March 02, 2017[redacted]Revdex.com Cincinnati1 E 4th StSuite 600Cincinnati, OH 45202Re: Response to Revdex.com Complaint ID #[redacted]Dear [redacted]: We are in receipt of Revdex.com Complaint ID #[redacted]. We have spoken to [redacted] and have reviewed all matters as expressed in the complaint. The customer's...

merchandise was delivered to her shipping address and we are sending her a gift card due to the inconvenience and frustration. At this time, we consider this issue resolved.Thank you. Sincerely,Carrie R.Macy's Executive Office###-###-#### Extension [redacted]