Macy's

December 16, 2015
[redacted]
[redacted]
[redacted]...

[redacted]
                                        ...⇄
Re: Revdex.com
Complaint ID [redacted]
Dear [redacted]: 
I am in receipt of your complaint forwarded to us by
the Revdex.com regarding your gift card.  As a representative of Bloomingdale's
Executive Office, I was asked to review and respond to your concerns. I wanted to discuss your complaint with you
and attempted to contact you via the telephone number listed on the complaint, however
my attempts to reach you were unsuccessful.
I welcome the opportunity to better address your concerns;
however, I need the gift card or credit card number in question or the return
information to complete additional research. 
Please contact me at the telephone number below or email the information
to my attention at [redacted] in order to resolve the matter.
[redacted], we understand that you have a choice
of where to shop and we are sorry this misunderstanding may have jeopardized
our business relationship. 
Sincerely,
Randi P.
Macy's Executive Office
###-###-#### Extension [redacted]
cc:        [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Macy's never really resolved anything.  They just waited for the hold to "fall off."  Although it is true that this came to be their customer service is shockingly bad (the people in their call center don't know anything and actually make it worse with misinformation and continually wasting the customer's time.  Notwithstanding that the hold is now released this was through no help from Macy's and I am submitting to you so you have a record of their very poor customer service.  For this reason despite the matter being "closed" it was not done so "satisfactorily."
Regards,
[redacted]

[redacted]   [redacted]       June 2, 2017     [redacted]   Re:  Revdex.com Complaint ID #[redacted]         [redacted] Coffee Brewer   Dear [redacted]...

[redacted]:   I am in receipt of your complaint forwarded to us by the Revdex.com.  As a representative of Macy’s Executive Office, I was asked to review and respond to your concerns.  Please accept my sincere apology for any inconvenience or frustration this matter may have caused you.   I was hoping to speak with you regarding this matter, but I was unsuccessful in reaching you.  I was able to leave several messages for you on May 26, 2017, and May 30, 2017.  I regret to hear that the coffee brewer is not working properly.  To clarify, our return policy states that we will accept merchandise for return within one year of purchase, and that the merchandise must be in saleable condition (other than manufacturer’s defect).  Be assured that I will be happy to research your concerns, but ask that you provide me the proof of purchase for the coffee brewer.  You may send it to my attention at the address listed above or fax it to ###-###-####.   Thank you for bringing this matter to our attention and giving me the opportunity to respond. Please be assured that your complaint has been acknowledged and will be addressed accordingly when the additional details requested above are provided. We understand that you have a choice of where to shop and hope you will allow us the opportunity to exceed your expectations in the future.  If I may be of additional assistance, please call me at the telephone number listed below.   Sincerely,       Regina M. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

They explained they couldn't  give the ring for the price that orginally been on line and I could have it for todays price which was the orginal full price.

[redacted]   [redacted]
 
September 11, 2015
 
 
[redacted]
 
Re:  Revdex.com Complaint #[redacted]
        Macy's...

Account ending in [redacted]
 
Dear
[redacted]: 
 
I am
in receipt of your complaint filed with the Revdex.com and
forwarded to Macy’s Executive Office.  As
a liaison in this office, I was asked to review and respond to your concerns on
behalf of Department Stores National Bank. 
Please accept my personal apology for any frustration you may have encountered
while attempting to resolve the interest on your Macy’s Account. 
 
It
was disheartening to read of the complications you faced using our automated
system, in addition to, when you spoke with someone from our Customer Service
Department.  Be assured that the problems
you described are not typical of the level of quality customer service that we
strive to provide.  Macy’s goal is to
have professional and knowledgeable customer service associates available, so
that all of our customers’ questions and needs are addressed and resolved
efficiently.  Your feedback is critical
as it assists us in understanding our customers' experiences and directs our
attention to areas in which we can improve our service quality. 
 
In
researching this matter, I found that your billing statement for the period
ending in July 15, 2015, had a $417.69 balance with a $75.00 minimum payment (including
a past due amount of $25.00) due by August 15, 2015.  Per the enclosed Department Stores National
Bank Credit Card Agreement, if you have been paying less than the Total New
Balance on your account, you will be charged interest charges on that balance
from the first day of the billing cycle until the date that your payment is
received.  The minimum interest charge is
$2.00.  This interest charge is for the
money loaned to you during that period, and appears on the next month’s
statement.  Therefore, the billing
statement for the period ending in August 15, 2015, had a $1.94 balance with a
$1.94 minimum payment due by September 15, 2015.  We received a $384.86 payment on July 17,
2015, and a $32.89 payment on August 8, 2015, totaling $417.75.  During my investigation, I discovered that a
credit for $2.00 was applied to your account as a courtesy.  As of the date of this letter, your closed
Macy’s account referenced above has a zero ($0.00) balance.  Additionally, I have enclosed copies of your
July and August 2015 billing statements for your review.  We regret losing you as a valued account
holder and that this incident has jeopardized our business relationship. 
 
[redacted], thank you for bringing this to our attention as well as giving me the
opportunity to respond.  If I may be of
additional assistance, please do not hesitate to contact me directly at the
phone number listed below.
 
Sincerely,
 
 
Tamalla D.
Macy's Executive Office
###-###-#### Extension
[redacted]
 
Enclosures /mailed September 11, 2015
 
cc:  [redacted], Revdex.com

[redacted]Reviewed case with Technician.Customer stated that the low oil warning light came on and the fan was running when it was in the garage, normally does not run like that.Warning light and cooling fan were not on and/or active at time of write up.  Unable to duplicate at time of write...

up.Test drove vehicle 6 miles in attempt to duplicate.   Did not duplicate.Scanned the engine control module and body control module with our GM diagnostic equipment.  No codes active or found at this time.Checked the GM system for bulletins that may be related to this concern.  None found.The diagnostic charge is for technician time, service equipment, tools, computer diagnostics, etc.  Unfortunately, there was no problem to fix at this time.  Will need the concern to be duplicated in order to repair.Customer states that the vehicle was low on coolant....but the coolant level would not have activated a low oil light.  There still appears to be a random concern that has not been addressed.Because Mr. [redacted] is a customer of Jake Sweeney, I offer to refund 50% of the diagnostic charge...an amount of $55.00Please let me know the status. Sincerely,Jim P[redacted]Service ManagerJake Sweeney Chevrolet

[redacted]   [redacted]
 
September 18, 2015
 
 
[redacted]
[redacted]
[redacted]
 
Re:    Revdex.com ID #[redacted]
        ...

Macy’s account ending in [redacted]
 
Dear
[redacted]: 
 
I am in receipt of your
complaint filed with the Revdex.com, which was forwarded to Macy’s
Executive Office.  As a liaison in Macy’s
Executive Office, I was asked to review and respond to your concerns on behalf
of Department Stores National Bank. 
Please accept my sincere apology for any frustration you may have
experienced in your attempt to resolve this issue. 
 
According to the Department
Stores National Bank Credit Card Agreement (copy enclosed), if the minimum
monthly payment is not received by the due date shown on your statement, which
for your account is the 26th of every month, late fees are applied to the
account.  The billing statement for the
period ending July 26, 2015, had a balance of $248.35, with a $75.00 minimum
payment due by August 26, 2015.  When we
did not receive that minimum due payment, your account was charged a $38.00
late fee in accordance with the terms of your Agreement.  Your billing statement for the period ending
August 26, 2015, had a $266.77 balance with a $96.42 minimum payment (including
a $50.00 past due amount) due by September 26, 2015.  I have enclosed a copy of your billing
statements for the periods ending July 26, 2015, and August 26, 2015, as
reference.
 
Please be assured that the
service you described is not typical of the level of quality customer service
that we strive to provide.  Macy’s goal
is to have professional and knowledgeable Customer Service associates, so that
all of our customers’ questions and needs are addressed and resolved efficiently.  From the comments in your complaint, it
appears we may have fallen short of this goal. 
Therefore, I would like to thank you for the time you took to share this
situation with us, as it provides us an opportunity to follow up with the
appropriate action.
 
In reviewing your account, I
found that on August 27, 2015, you spoke with a representative regarding our
website enhancements and your inability to make a payment to your account
online.  At that time, the request was
submitted for the $38.00 late fee to be removed from your account and I
confirmed that it was credited on August 31, 2015, which you will see on your
next billing statement.  As of the date
of this letter, the balance on your Macy’s account is $127.77 with a $52.42
minimum payment (including a $25.00 past due amount) due by September 26, 2015.
 
[redacted], we understand
that you have a choice of where to shop and we hope this misunderstanding has
not jeopardized our business relationship. 
Please contact me directly at the telephone number listed below if I may
be of any additional assistance.
 
Sincerely,
 
 
 
Rhea B.
Macy's Executive Office
###-###-#### Extension [redacted]
 
Enclosures / mailed September 18, 2015
 
cc:     [redacted]
[redacted], Revdex.com  
The Macy’s card is issued by Department Stores
national Bank
This is an attempt to collect a debt and any
information obtained will be used for that purpose.

Dear Nancy M.This letter is in response to   related to the debt referenced above. I wish to save us both some time and effort by settling this debt Please be aware that this is not an acknowledgment or acceptance of the debt, as I have not received any verification of the debt.  Nor is this a promise to pay and is not a payment agreement unless you provide a response as detailed below. I am aware that your company has the ability to report this debt to the credit bureaus as you deem necessary. Furthermore, you have the ability to change the listing since you are the information furnisher.I am willing to pay [this debt in full in return for your agreement to remove all information regarding this debt from the credit reporting agencies within ten calendar days of payment. If you agree to the terms, I will send payment immediately in the amount of $291.87 payable to Collection Agency in exchange to have all information related to this debt removed from all of my credit files  If you accept this offer, you also agree not to discuss the offer with any third-party, excluding the original creditor.If you accept the offer, please prepare a letter on your company letterhead agreeing to the terms. This letter should be signed by an authorized agent of Collection Agency. The letter will be treated as a contract and subject to the laws of my state.As granted by the Fair Debt Collection Practices Act, I have the right to dispute this alleged debt. If I do not receive your postmarked response within 15 days, I will withdraw the offer and request full verification of this debt.Please forward your agreement to the address listed above.Sincerely,*** ***cc: *** *** ***The Revdex.com

[redacted]   [redacted]     June 7, 2016     [redacted]
[redacted]
[redacted]   Re: [redacted], Complaint ID No. [redacted]        Revdex.com,...

Complaint ID No. [redacted]        Macy’s account ending [redacted]   Dear [redacted]:    I am in receipt of your complaint filed with the Revdex.com and The [redacted], both of which were forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).   Please accept my sincere apologies for the confusion surrounding the address requirements for your Macy’s account.  In order to process a credit application, by Federal law, we must use a physical address on the application regardless if mail is accepted at that address or not.  In the event the application is approved, if the account holder would like to have mail sent to a P.O. Box, they must call into Customer Service to update their mailing address.  This information should have been communicated to you by the sales associate at the point of sale, and I sincerely apologize this did not occur.   Our records indicate you applied and were approved for the Macy’s account referenced above on December 23, 2015, at which time you also made purchases totaling $29.04.  A 20% off New Account Discount totaling $5.79 was applied to this purchase.  Per the terms of the DSNB Credit Card agreement, when we did not receive a minimum payment of $27.00 by the due date of February 6, 2016, we charged the applicable late fee and interest to your account.   In regards to the $2.00 minimum interest charge appearing on your statement for the period ending April 8, 2016, if you have been paying less than the “Total New Balance” on your Revolving account balance each month and you then decide to pay your balance in full, you will be charged interest charges on that balance from the first day of the billing cycle until the date that your payment is received.   Applying this billing policy to your Macy’s account, the $2.00 interest charge that appeared on your April 8, 2016, billing statement included interest charged between the last bill date of March 10, 2016, and the date (March 31, 2016) that your $87.50 payment posted to your Macy’s account.  The minimum interest charge is $2.00.    Due the miscommunication of the address requirements on your account, I have credited your account $60.25 for late fees and $8.00 for the interest charged to your account.  Your account currently has a credit balance of $64.25, and a refund check will be mailed to you (at the P.O. Box referenced above) for this amount within 7-10 business days.  I also requested the credit reporting agencies to update their records and delete any prior reported delinquency on your Macy’s account from your credit report.  Your Macy’s account was closed on March 31, 2016, as you requested.  I have enclosed copies of your account statements for the periods January 10, 2016, through April 10, 2016, for your review.     Be assured that the problems you experienced are not typical of the level of quality customer service that we strive to provide.  Macy’s goal is to have professional and knowledgeable sales associates and customer service representatives available, so that all of our customers’ questions and needs are addressed and resolved efficiently.  It appears we may have fallen short of this goal.  Thank you for the time you took to share this situation with us, as it directs our attention to areas in which we can improve our service quality.  Accordingly, I have shared your complaint and this letter to the appropriate parties for further review.   Thank you for allowing me the opportunity to respond to your concerns. I regret this matter was not resolved in a more timely matter. As a token of our apologies, please accept the enclosed $25.00 Macy's Money Certificate, which can be used at any of our stores.  We hope to serve you again in the future.  If I may be of further assistance to you, please do not hesitate to contact me directly at the telephone number listed below.   Sincerely,     Stephen C. Macy's Executive Office ###-###-#### Extension [redacted]   Enclosures / mailed June 7, 2016   cc: [redacted], [redacted]       [redacted], Revdex.com       Store Manager, Macy’s [redacted]

[redacted]   [redacted]
February
4, 2016 
[redacted]
[redacted] 
[redacted]
[redacted]
Re:  Merchandise price 
       Revdex.com complaint ID...

[redacted]
Dear
[redacted]: 
I
am in receipt of your complaint filed with the Revdex.com and
forwarded to Macy's Executive Office.  As
a liaison in this office, I was asked to review and respond to your concerns on
behalf of Department Stores National Bank. 
I would have liked to discuss this matter with you personally, but I was
unable to reach you.  Please accept my
apology for any inconvenience this situation may have caused. 
Using
the information provided in your complaint I was able to locate your original
purchase of the two sweaters.  Our
records show that you returned one sweater on January 6, 2016, in the Macy’s
store at [redacted] in [redacted], [redacted]. 
Therefore, I have processed a credit adjustment for one sweater, in the
amount of $13.90, to your [redacted] account ending in [redacted].  The credit will be applied to your debit card
in 7-10 business days. 
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to respond.  Feel free to
contact me at the telephone number listed below if I may be of assistance on
another matter in the future. 
Sincerely,
Michael
J.  
Macy's
Executive Office
###-###-####
Extension [redacted]
cc:  [redacted], Revdex.com

[redacted]   [redacted]
 
 
 
August 4, 2015
 
 
[redacted]
[redacted]
[redacted], [redacted]
 
Re:       Revdex.com Complaint #[redacted] ...


Debit
Card ending in [redacted]  
Receipt
#[redacted] 
 
Dear
[redacted]: 
 
I am
in receipt of your complaint filed with the Revdex.com and
forwarded to Bloomingdale’s Executive Office. 
As a liaison in this office, I was asked to review and respond to your
concerns.  Thank you for the courtesy you
extended during our phone conversation on July 31, 2015.  I, once again, apologize for any inconvenience
you may have experienced regarding the return credit on your Debit Card ending
in [redacted].  This letter is a follow up to
our conversation.  
 
As
we discussed, I have confirmed that your $416.10 return was credited back to
your above referenced Debit Credit Card on June 4, 2015; per the receipt
#0[redacted] dated June 3, 2015.  We
suggest you contact your banking institution directly to resolve this
problem.  Should you need further
assistance, I encourage you to contact a representative in our Third Party
Disputes Department at ###-###-#### thereafter.  Be assured that we are committed to working
with our customers and we regret that you are encountering this issue. 
 
[redacted]
[redacted], we appreciate you for bringing this matter to our attention and allowing
us the opportunity to respond.  Your
continued loyalty is important to us and I
hope you will view this as an isolated incident.  If you have any additional questions, please
do not hesitate to contact me directly at the telephone number listed
below. 
 
Sincerely,
 
 
Tamalla D.
Bloomingdale's Executive
Office
###-###-#### Extension
[redacted]
 
cc:  [redacted],
Revdex.com

November 23, 2015
[redacted]
re: Revdex.com
Complaint ID: # [redacted]
Dear
[redacted]: 
On
behalf of Macy's Executive Office, I was asked to review and respond to your
concerns surrounding order # [redacted]4, which did cancel....

Please accept my
apology for the inconvenience you have experienced when your selection was
unavailable.
Unfortunately,
macys.com customer service associates are required to speak to the billing
customer. This is for customer security reasons and not intended to cause
concerns for you.
As a
courtesy for you I am sending a $50.00 Macy's gift card that may be used online
or in any Macy's store. If I can be of further assistance, please do not
hesitate to contact me at the telephone number listed below.
Sincerely,
Marjorie B.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc: [redacted],
Cincinnati Revdex.com

October 18, 2017[redacted], **  [redacted]Re:  Revdex.com Complaint ID #[redacted] Macy’s [redacted] account ending in [redacted] – closed  Macy’s account ending in [redacted]Dear [redacted]:I am in receipt of the complaint you filed with the Better...

Business Bureau and forwarded to Macy's Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).  I am sorry that you did not receive a response to your previous inquiry; however, this is the first correspondence our office has received from you.  Please accept my apology for any inconvenience you may have experienced as a result of this matter.  Our records indicate that you had an [redacted] account ending in [redacted] that was closed on October 26, 2015, due to inactivity.  Generally, when a Macy's account has been inactive for two years or longer, the account may be closed due to inactivity and no letter is sent to notify the customer.  An account is considered inactive if it has a zero balance and has no purchases within this time frame.  Our records show that the last transaction on your Macy’s [redacted] account was on January 18, 2013, and the last payment was received on March 3, 2013, and thus the account was closed in accordance with the DSNB credit card agreement.When you were in the [redacted] store on June 9, 2017, our records indicate that the associate attempted to look up your [redacted] account and found that it was closed.  She offered to open a new account for you and you verified your address, phone and email address, and provided income information in order to do so.  During the account application process, the applicant must review and verify that all information input into the system is correct by signing the keypad before the application is considered.  Above the signature line, it is noted as “Thank you for applying!” - I apologize if it was not clear that you were indeed applying for a new Macy’s account.  After signing, the options presented are “CLEAR” or “ACCEPT”.  By selecting “ACCEPT”, you authorized the application which would require pulling a credit report to evaluate your credit worthiness.     Your billing statement for the period ending June 23, 2017, included your $16.25 purchase and a new account discount of $3.24, resulting in a $13.01 balance with a $13.01 minimum payment due by July 21, 2017.  We received your $13.01 payment on July 1, 2017, resulting in a zero ($0.00) balance on the account.  In regards to the customer service that you describe receiving in the [redacted] store, Macy’s goal is to have professional and knowledgeable sales associates available, so that all of our customers’ questions and needs are addressed and resolved efficiently.  It appears we may have fallen short of this goal.  Therefore, I would like to thank you for the time you took to share this situation with us, as it directs our attention to areas in which we can improve our service quality.  Your complaint and my response have been forwarded to the store manager for review and to take the appropriate action. It is not Macy’s practice to compensate for a situation such as this; therefore, I must decline your request for a store credit.  If I may be of further assistance to you, please contact me at the number listed below.Regards,Janice D[redacted]Executive Liaison###-###-####, Ext. [redacted]cc:  [redacted], Revdex.com Store Manager, Lynnhaven

May 19, 2017  [redacted], We are in receipt of complaint ID #[redacted] regarding the customer whose claim was declined by worry no more. We contacted the customer and confirmed that she had been approved for return / reselection by worry no more for her reclining sofa. At this...

time, Macy's will consider this matter closed. Thank You, Sincerely,Macy's Executive Office

February 12, 2016
[redacted]Cincinnati Revdex.com
1 E Fourth StSuite 600
Cincinnati, OH 45202
Revdex.com Case #[redacted]
Dear
[redacted]: 
We
are in receipt of Revdex.com Complaint #[redacted]. We have spoken to the referenced
customer and have resolved all matters...

as expressed in the complaint. Based on
this, we consider the matter closed. Thank you.
Sincerely,
Melissa U.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
SO yes I was in the store and I was told the managers name was Frank, and their is one of the pictures of a woman in Macys trying to fix the box "Frank" broke. I have my credit card statement as well.  So you need to credit me this amount and I will take my business elsewhere to purchase. I was being nice by accepting a gift card.  This whole process is ridiculous of the store not accepting a return, yet taking it and returning it for me.  Instead of asking for further info you write this ridiculous note. 
Regards,
[redacted]

[redacted],I am in receipt of your complaint forwarded to us by the Revdex.com. As a representative of Macy’s Executive Office, I was asked to review and respond to your concerns.Thank you for the opportunity of discussing the matter with you and please accept my apology for the...

inconveniences associated with your order. We regret that the item you wanted was not available. The level of service that you received did not meet your expectations or ours.Thank you for bringing this matter to our attention and giving me the opportunity to respond. In our appreciation of you as a loyal customer we have sent you a $25 gift card.If I can be of further assistance please do not hesitate to contact me at the telephone number listed below.Sincerely,William A.Macy’s Executive Office###-###-####  Extension [redacted]

July 13, 2016 [redacted]  Re: Revdex.com Complaint [redacted]        Macy’s [redacted] account ending in [redacted]  Dear [redacted]:  I am in receipt of your recent complaint filed with the Revdex.com and forwarded to Macy’s Executive Office.  As a liaison in that office, I was asked to respond to your continued concerns on behalf of Department Stores National Bank.  Please accept my apology for any inconvenience this matter may have caused. My research in to your complaint verified that our position on this situation has not changed.  As explained in our initial response, dated June 24, 2016, we are unable to accept your claim that the balance remaining on your account is fraudulent.  Nearly four years has passed since that transaction, and the 60-day time limit to file a dispute is no longer available to you.  In addition, our Fraud Claims Department recently reviewed your account activity.  Your claim of fraud was denied because a PIN must be used to request a cash advance.  Also, there is no report of your card being lost or stolen.  They confirmed their decision in a letter to you.  This letter will confirm that your account is closed with a balance of $2,300.00.  We have removed that amount from dispute; therefore payments are required going forward as shown on your billing statements.   [redacted], thank you for allowing me to respond.  If I may be of any assistance on another matter in the future, feel free to contact me at the telephone number listed below. Sincerely,Michael J.Macy's Executive Office###-###-#### Extension [redacted]cc: [redacted] Revdex.com

I'm ok either way. I would rather to send the information to through you since I initiated this complaint with you and no the business. The business is the one that contacted me independently.My social is [redacted] as they were requesting it.As you can see, they are reporting to the bureaus and even the information from bureaus is contradictory and different. Thanks