Macy's

[redacted]   [redacted]       May 18, 2017   [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Macy’s Gift Card   On behalf of...

Macy’s, Inc.:   Contact Date with Customer:  May 15, 2017, and May 16, 2017   Complaint Summary:  [redacted] received a gift card in 2010 as a gift from a friend and forgot about it.  She found it and tried to use it online but it was blocked.  [redacted] called on May 10, 2017, and was advised by the associate that the block had been removed but she was still unable to use it later that same day.  [redacted] called again on May 12, 2017, and the associate advised her that in order to remove the block she would need to send a copy of the front and back of the card as well as the receipt.  Because this was a gift, and so long ago, [redacted] is unable to obtain a copy of the receipt.  She wants the card unblocked or replaced.   Resolution:  I called [redacted] on May 15, 2017, and requested a copy of the front and back of the Gift Card, for further investigation, as her complaint did not include the number.  I received the information on May 16, 2017, and called [redacted] to explain the block was due to the security code on the back being entered incorrectly several times online.  I advised her that the card was unblocked and that she could use it online or contact macys.com directly to place her order over the phone and use the gift card.    [redacted] stated she was satisfied with the resolution and I thanked her for the courtesy of speaking with me.  I advised her to contact me directly in the future if I can be of any further assistance.   Sincerely, Rhea B. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I received a new [redacted] free of charge and I am satisfied with the result. I appreciate your help.
Regards,
[redacted]

March 15, 2016
[redacted]
[redacted]
[redacted]
Re:  Revdex.com complaint #[redacted]
       
On behalf of
Bloomingdale’s: 
Contact Date(s) With Customer:  March 11, 2016...


Complaint Summary:
[redacted] purchased a
pair of [redacted] jeans and attempted to return them on March 7, 2016 at our
[redacted] Bloomingdale’s due to them being defective.  A sales manager named Kelvin had advised [redacted] we could not accept the return since the jeans were worn. [redacted] then asked for the store manager
and was advised that Michael was out of the office and could not immediately
assist.  [redacted] was given Michael’s
email and he received a phone call about an hour later stating that he was in
the office.
Resolution:
Upon research, I
contacted [redacted] and confirmed that our [redacted] Bloomingdale’s
accepted his return on March 10, 2016. 
He expressed his concerns regarding our [redacted] store and I advised
I would address them with the appropriate management.  I apologized for the frustration he
experienced and advised I would send coupons as a gesture of goodwill and for
bringing this situation to our attention. 
This resolved his concerns.
Stephanie C.
Bloomingdale’s
Executive Office
###-###-####
Extension [redacted]
cc: [redacted], Revdex.com

[redacted]   [redacted]
November 27, 2015
[redacted]
Re:  Revdex.com ID [redacted]
       Macy's account ending in...

[redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to Macy's Executive Office by the RevDex.com.  As a representative of
this office, I was asked to review and respond to your concerns. I apologize for any inconvenience this issue
may have caused you.
Our
records indicate that you faxed a copy of the payment to our Payment Research
Team on October 14, 2015, which enabled them to find and post the payment of
$678.00 to your account as of October 7, 2015. 
We removed a $27.00 late fee and $4.14 in interest related to this issue
which resulted in a credit balance of $496.44 on the account.  I requested a Credit Balance Refund check be
sent to you at the above address.  Please
allow seven to ten business days for the check to arrive.
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to respond.  If I may be of
additional assistance, please contact me at the number listed below.
Sincerely,
Janice D.
Macy's Executive Office
###-###-#### Extension [redacted]
cc:  Tina Geers,
Revdex.com

They sent me a gift card for $100. So I've been repaid and my complaint has been resolved.Please close the complaint at your convenience.Thank you![redacted]

April 10, 2017   [redacted]   Re: Revdex.com, Complaint ID [redacted]         Macy’s account ending in [redacted]   Dear [redacted]:   I am in receipt of your complaint filed with the Better...

Business Bureau, which was forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank. Please accept my apologies for any frustration our collection calls may have caused you.   Please accept my sincere apologies for any frustration you may have experienced in attempting to get this matter resolved. I understand you have had a pending fraud claim since December 2015, and that you have not seen this resolved since the case was established. In researching these issues, I found that an error occurred in the clearance process where the representative mistakenly debited your account (instead of a credit) in the amount of $236.75 which caused delinquency on your account. I regret the time it took to resolve this issue; however, I am pleased to advise that your account has been properly corrected, and has a zero ($0.00) balance.   I am concerned to learn of your difficulty in closing your Macy’s account. Be assured this is not typical of the level of service we strive to provide, and I have shared your feedback with our Customer Service Management to ensure this is addressed with the appropriate parties.  I regret to confirm that at your request, your Macy’s account was closed on March 10, 2017.  Additionally, we have requested the credit reporting agencies to remove all previously reported delinquency on your Macy’s account since December of 2015. This letter shall serve as confirmation of our request.   [redacted], I am disappointed that this matter was not resolved in a timely manner.  Although you have closed your Macy’s account, we hope you continue to shop in our store.  Please accept the enclosed $50.00 in Macy’s Money Certificates as a gesture of good will for this unfortunate situation.  If I may be of further assistance to you, please feel free to contact me at the telephone number listed below.   Sincerely,   Stephen Casali Macy’s Executive Office ###-###-#### Extension [redacted]   Enclosures / mailed April 10, 2017   cc:  [redacted], Revdex.com       Macy’s Customer Service Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Unfortunately, due to this mess, my credit report received multiple inquiries which can effect my credit score. I'd like macy's to correct their REPEATED error of opening and closing multiple accounts on my behalf without my permission.  Yes, in February I did close my BLOOMINGDALE's account. I did NOT discuss anything regarding my Macy's account on this call. I received a letter in the mail serving as notification that my BLOOMINGDALE's account was closed. I NEVER RECEIVED ANYTHING REGARDING MACYS (which I NEVER authorized to close). Also, it is incorrect to state that I do not have an "opened or closed joint account" unless the 10 customer service representatives that I spoke with throughout the past 5 months were all lying. The account that was being used which they sent me a card for (that was closed back in 2011) was the JOINT account that MACYS reopened on their own. Then, when I called to figure out this mess, they CLOSED my PERSONAL Macy's account rather than the JOINT account as instructed. STILL I HAVE NOT YET RECEIVED A LETTER NOTIFICATION OF THE CLOSED ACCOUNTS. ANY OF THEM. In APRIL 2016 - I had to MANUALLY reopen a Macy's account - which although I wanted ONLY a MACYS card, they opened an [redacted] card. The team at Department Stores National Bank is horrible. No one is able to compete even a small task without creating chaos. As for the "thanks for sharing". THIS FEE WAS PAID. FIND ONE OF THE 3 CREDIT CARDS THAT IT WAS PURCHASED ON AND REFUND ALL MONIES PERTAINING TO ANY OF THE ACCOUNTS. PLEASE RECTIFY IMMEDIATELY. This ENTIRE process has been horrible, laborious and pathetic. If this is the team that handles CREDIT checks and bank account information, they should not be in business due to poor customer service and lenient restrictions on personal information. [redacted]i
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] The filter was not that dirty because it had just been changed, and they did not prove to be that anything was completed blocked. They could have checked the wiring both inside and out. They could have cleaned the outside unit. The drove to the house and said that the unit was frozen and they were not there 45 min, yet he is correct I do work for my money. They however did no work at all. I was never quoted a price when I got to the house and the arew was already in the truck they told me the price at that time. They also stated that if I wanted them to retunr it would be another $85. I do feel that I should pay for the check fee and part of the service call. I do not believe that I $160 for nothing.[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

November 07, 2017  [redacted]Marketplace Resource ConsultantCincinnati Revdex.com Dear [redacted]:  I am in receipt of complaint ID: [redacted].  I have addressed the consumer's concerns in regard to the cancelled order. [redacted] was advised Macy's did not...

secure the payment for his order and offered to work with his financial institution in resolving this matter.  If [redacted] wishes to further escalate, Macy's will assist. Sincerely,  Steven A.Liaison, Omnichannel Executive Office | Macy's, Inc.P.O. Box 8220   Mason, OH 45040Office: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]well, I heard from Macy's and lots of talk but not so much action, so fat received $36 of $60 rebates and $24 outstanding, so not sure how much longer I have to wait?in macus rebate center correspondence, I noticed geargia address mentioned by rep so not sure ifniy was lost, sent to wrong place or what, don't really care not for me to research, I just want what I'm owed.[redacted]

July 20, 2015
 
 
[redacted]
Marketplace Resource
Consultant
Revdex.com
1 E. Fourth Street, Suite 600
Cincinnati, OH 45202
 
re: Revdex.com
Complaint ID: #[redacted]
 
Dear
[redacted]: ...


 
I
contacted [redacted] by phone to resolve her complaint and to apologize for
any inconveniences she experienced as a result of her bloomingdales.com order
#[redacted].
 
Fortunately,
[redacted] expected receipt of her package with the kind assistance of someone
at her local [redacted].  In addition, I am
sending [redacted] a Bloomingdale's gift card for $25.00 that she may use in
store or online.  Based on the above,
Bloomingdale's considers this matter resolved and closed satisfactorily.
 
Sincerely,
 
 
 
Marjorie B.
Bloomingdale's Executive
Office
###-###-#### Extension
[redacted]
 
cc: [redacted]

[redacted]   [redacted]
 
 
August
18, 2015
 
 
[redacted]
[redacted]
[redacted]
 
Re:  Revdex.com ID [redacted]
  ...

    Macy's account ending in [redacted]
 
Dear [redacted] 
 
I am in receipt of your complaint forwarded to Macy's
Executive Office by the Revdex.com. 
As a representative in this office, I was asked to review and respond to
your concerns on behalf of Department Stores National Bank.  I am writing to you as a follow up to our
conversation on August 12, 2015.  It was
a pleasure speaking with you, and I appreciate the courtesy you extended to me
during our conversation.
 
For clarification, our calls are intended as a
courtesy to remind you of a recently missed payment, but they also represent an
opportunity to assist our customers in maintaining a good payment and credit
history with us.  I apologize for any
inconvenience this may have caused you. 
We only call when a payment due date has been missed.  
 
Further, as we discussed, the $25.00 late fee was
removed on August 3, 2015 and we received your payment of $206.44 on August 6,
2015.  At your request, your account was
closed on August 6, 2015 with a zero ($0) balance. 
 
With respect to the reporting of your account, please
know that we have not reported any delinquent payments to the credit reporting
agencies regarding your account.  It is
the Bank’s policy to report an account to the credit reporting agencies as
delinquent when a customer misses two consecutive payments.  Since you only missed one payment, your
account was not reported.
 
[redacted], I hope that you will
reconsider your decision regarding the use of your Macy's credit card.  If I can be of assistance in the future,
please do not hesitate to contact me at the telephone number listed below.
 
Sincerely,
 
 
Janice
D.
Macy's
Executive Office
###-###-####
Extension [redacted]
 
cc: 
[redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  If I get the refund on time.
Regards,
[redacted]

August 09, 2016  [redacted]
[redacted]
[redacted]  Dear [redacted]: I am in receipt of your complaint ID [redacted], forwarded to us by the Revdex.com. As a representative of Macy's Executive Office, I was asked to review and respond to your...

concerns.On behalf of Macy's, please accept my apology for any inconvenience you experienced due to not receiving your order. As you are aware, you were sent the merchandise on an accommodation order [redacted]. This was done to avoid you paying for the merchandise twice.Based on this, Macy's considers this matter closed and resolved satisfactorily. If you have any other questions or concerns, please feel free to reach out to me. Sincerely,   Colette O.Macy's Executive Office###-###-#### Extension [redacted]

[redacted]Dear [redacted]: I am in receipt of your complaint #[redacted] forwarded to us by the Revdex.com. As a representative of Macy's Executive Office, I was asked to review and respond to your concerns.I have contacted...

you and apologized in regards to the authorization hold on your account. Please note, I have faxed the proper documentation to your [redacted] to have this authorization hold removed as of 12/13/2016. If I may be of any further assistance please do not hesitate to contact me at the number below.Thank you for your patience and Happy holidays! Sincerely,Tara B.Macy's Executive Office###-###-#### Extension [redacted]

Tell us why here...    July 27, 2016  [redacted]
[redacted]
[redacted] Re:  Revdex.com Complaint ID [redacted]        Macy’s [redacted] account ending in [redacted]...

(closed)                                    ...⇄ Dear [redacted] We are in receipt of the complaint filed by [redacted] on your behalf with the Revdex.com which was forwarded to Macy's Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Because this is an individual account in your name only, I am addressing my response directly to you. In reviewing your account, notes confirm that we did not have an email address on file for you and the account was set up to receive electronic billing statements; therefore, you were unable to receive the statements between January 2016 and June 2016.  Please accept my sincere apologies for any frustrations this may have caused.  I was able to confirm that $189.15 in late fees and interest charges were removed from the account and we received a payment of $51.60 on July 8, 2016.  The account is currently closed with a zero ($0.00) balance.  As of the date of this letter, we cleared our internal records of any delinquency associated with this issue, and requested that [redacted], [redacted] and [redacted] update their records and delete any history of delinquency for the time period of January 2016 through July 2016 on your account from your credit report.  Please allow the agencies thirty (30) days to update their records.  [redacted] thank you again for bringing this matter to our attention and giving me the opportunity to respond.  Please do not hesitate to call me at the telephone number listed below if I may be of further assistance. Sincerely,  Monique M.Macy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted], Revdex.com

P.O. Box 8220   Mason, OH 45040
January 07, 2016
[redacted]
Re: Macy's Account ending in [redacted]
Dear [redacted]: 
I am in receipt of your recent complaint filed with the Revdex.com regarding your Macy's...

Account ending in [redacted].  As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).
I regret any inconvenience you may have experienced regarding the reporting of your Macy's account to the credit reporting agencies.  
The Macy's account ending in 3640 was opened on July 16, 2002, and closed on March 13, 2015, by the creditor, Department Stores National Bank, because payments were not received as required by the terms of the credit card agreement.  The last purchase was made on November 15, 2014.  The last payment was received on November 4, 2014.  The account charged off on June 13, 2015.  I am enclosing copies of the monthly statements for the billing periods ending July 13, 2014 through August 13, 2015. I also am enclosing copies of available sales receipts for the merchandise purchased for your review.
We have reviewed your account and denied your claim of identity theft. We show that all monthly billing statements were mailed to the address provided at the time the account was opened. At this time we are showing no record of returned mail which suggests that all billing statements were received.   Our records indicate that there is no previous communication regarding your claim of identity theft and the charges that are presently on your Macy's account. 
The account is reporting accurately as an unpaid charged-off account on your credit report. However, instructions were sent to the credit reporting agencies to list your account as “customer disputes reporting” on September 24, 2015. Unfortunately, we are unable to accommodate your request to remove the delinquency from your credit report.
Your Macy's account ending in [redacted] is currently assigned to [redacted]., an outside collection agency, for the outstanding balance of $237.57.  Please contact [redacted]., at [redacted] to establish payment arrangements.
[redacted], please do not hesitate to contact me at the telephone number below if you have additional questions or if I can be of further assistance.
Sincerely,
 
Julia O.
Macy's Executive Office
###-###-#### Extension [redacted]
Enclosures
cc: Revdex.com
    Complaint #[redacted]
    [redacted]
               This is an attempt to collect a debt and any information obtained will be used for that purpose.

July 18, 2016[redacted]Re:  Revdex.com Complaint ID [redacted]       Macy’s account ending in [redacted]Dear [redacted]:  I am in receipt of your additional complaint filed with the Revdex.com and forwarded to Macy’s Executive Office.  As a representative of Macy's Executive Office, I was asked to review and respond to your most recent inquiry on behalf of Department Stores National Bank.  I’m sincerely sorry for any continued frustration this matter may have caused you.In reviewing your account, on June 17, 2016, your payments were allocated correctly, resulting in a zero ($0.00) balance on your Special Event Account types.  Unfortunately, due to these allocations, an error occurred and your account was debited an additional $925.16.  This amount was removed on July 12, 2016, causing a balance of $7,658.66 (including your payment of $300.00 that was processed on July 9, 2016).  However, as a token of our apology, I have removed a total of $311.55 in interest charges, resulting in a current total balance of $7,342.08.[redacted], thank you for bringing this matter to our attention.  There is no excuse for the service you received and I can only apologize on behalf of our organization.  If I may assist you in the future, please contact me at the telephone number listed below and I will be happy to help. Sincerely,Stephanie C.Macy's Executive Office###-###-#### Extension[redacted]cc:  [redacted], Revdex.com

[redacted],
We
are in receipt of Complaint Id #[redacted] regarding the fees attached to the
customer's return. Although we offer our customers the option to return bedding
within a specific time frame, we must charge a restocking fee and a pick fee,
as this type of merchandise cannot be...

resold once delivered. In this case the
customer is requesting to return merchandise due to preference, and not because
of a defect. We have a return with fees in our system for the customer.
However, as a one time accommodation, we will issue a credit for the restocking
fee deducted after the merchandise is returned to our fulfillment center.  Any future furniture and mattress returns
will qualify for fees.  At this time
Macy's will consider this matter closed.
Thanks,
Macy's
Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I thank you for processing my complaint.  I truly appreciate the way Macy's responded to my concerns.
Regards,
[redacted]