Macy's

[redacted]   [redacted]
March
25, 2016
[redacted]
Re:
Macy's [redacted] Account Ending in [redacted]
    Complaint ID: [redacted]
Dear [redacted]: ...


I am in receipt of your
complaint forwarded to us by the Revdex.com.  As a representative of Macy's Executive
Office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank.
I apologize for any
inconvenience you may have experienced with your above referenced Macy's
account.  After an investigation by our
Fraud Department, we determined charges totaling $320.00 to be fraudulent.  Therefore, these charges will be
cleared.  Late fees and interest charges
totaling $262.12 will also be removed to bring the account to a zero ($0.00)
balance.
We will clear our internal
records of any delinquency associated with this issue, and will instruct the
credit reporting agencies to update their records and delete any history of
delinquency from the time period of June 2015 through March 2016.  Please allow the agencies approximately
thirty (30) days to make the necessary corrections to update their files.  This letter will serve as confirmation of
this request.
[redacted], although this
account is closed, please be assured we appreciate your business.  If you wish, you may apply for a new Macy's
account at any of our stores or online at macys.com.  If I may be of further assistance, please
feel free to contact me at the telephone number listed below.
Sincerely,
Nancy
M.
Macy's
Executive Office
###-###-####
Extension [redacted]
cc;
[redacted]
     The Revdex.com  
[redacted] is a federally registered service
mark of [redacted] and is used by Department Stores National Bank
pursuant to a license. This credit card program is issued and administered by
Department Stores National Bank.

[redacted]   [redacted]
March 14, 2016
[redacted]
[redacted]
[redacted]
[redacted]
Re: Macy's Account Ending in [redacted]
    Complaint ID: [redacted]
Dear [redacted]: 
I am in receipt of your complaint forwarded to us by the Revdex.com.  As a representative of Macy's Executive Office, I was asked to review and respond to your concerns.
I have enclosed copies of our responses dated February 11, 2016, February 22, 2016, and March 4, 2016.  These responses were mailed to the address provided in your complaint.
You may contact me at the telephone number below if you have additional questions.  I look forward to assisting you.
Sincerely,
Nancy M.
Macy's Executive Office
###-###-#### Extension [redacted]
Enclosures
cc: [redacted]
    The Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]    I had many conversations with Steven on the phone and I understand what he explained about government interference in my account and that Macy's has to follow these regulations (which are unconstitutional).  I went over my account very carefully with him and he told what I had to pay for the coming month, regarding the different plans I have so that ALL would be covered adequately.  I just received my monthly statement and, of course, EVERY ACCOUNT is screwed up! I always expect this from Macy's, but I have to say I was quite dismayed when I received it as I believed everything was straightened out!!Since I have filed this report I have talked to many people who are also constantly having problems with their accounts also.  I will not be remotely satisfied until this is COMPLETELY STRAIGGHTENED out.  No wonder so many of their stores are closing.                    [redacted]

[redacted],
We
are in receipt of complaint ID #[redacted] regarding the customer's purchase. As
a one time accommodation, we have processed a credit for the fees attached to
the customer's return. At this time, Macy's will consider this matter closed.
Thanks,
Macy's
Executive Office

Thank you for responding.Unfortunately, I do not have all of the receipt numbers here with me; I will have access to them next week, but I'm concerned that the Revdex.com may close this complaint before then if I do not respond now.I am therefore including th[redacted] numbers here: [redacted]
Note that, as mentioned previously, this is not merely a matter of Macy's electing to change a policy.  This is a case where the company provided and advertised a specific policy of return to me in the process of making purchasing decisions, and the company is now seeking to absolve its responsibilities and guarantees under that policy.  Even under a best-case scenario, this is blatant false advertising: You advertised that I could return items under a set of given conditions and you are now, after the purchase, seeking to withdraw that commitment and stiff me with the items.  This is not the same as just merely changing a policy and applying the new policy to forward purchases; you are seeking retroactive application that runs counter to the advertisement and advise I was given prior to, and at the time of, purchase.

February 02, 2018[redacted]Dear [redacted]:I am writing in regards to the Revdex.com complaint ID# [redacted]. We do apologize for the inconvenience this has caused.I confirmed with credit that the account has been re-opened to cover the purchased furniture. I do...

apologize, because this is not your account I am unable to discuss the details. You can give my contact information to your daughter, Melissa and I will be happy to assist her with the account.I have been watching the sales check in question to make sure the authorization does not change before the delivery is completed on 2-10-18. As of today it is still authorized.I am truly sorry I am unable to accommodate your request to honor a full refund for the final piece being delivered on 2-10-18. Although, I did request discounts off each sales check giving your daughter a credit of $ 429.83 tax included for the inconvenience this has caused. Please allow up to 5 business days for the credit to post to the original form of payment. The credits will post separately $160.34, $84.53, $75.69 and $109.27. The final adjustment will post after the delivery on 2-10-18.Macy's finds this matter resolved.Sincerely,Macy's Executive Office ###-###-####

I’ve returned Macy’s calls 5 times and gotten no ware a Teresa called stating I returned a couch 3 or 4 Years ago I corrected her I paid $3,000. For a couch due to a bad back rather than replacing it they repaired it but leaving boards by arms I still have that couch I should have gone to the Revdex.com at...

that time reminding me only Confirms they have no respect for customers please contact them advising to take my complaint seriously

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
I did accept the Macy's store credit card as per the sign up agreement.  I did not,however, agree to be considered for an [redacted] card.  On the pad, it asked if I would like to consider this card.  I clicked "NO."  I understand now my credit was only run for the Macy's card, but I still do not agree that Macy's just takes it upon themselves to also run a credit check for a card I said No to.  Apparently Macy's needs to fix their system or at least follow their customer's wishes.
Regards,
[redacted]

Re: Revdex.com Compliant ID [redacted]
 
Dear
[redacted]: 
 
We
received the complaint for [redacted] regarding ID [redacted]. The customer stated
that they wanted their order replaced. 
Our records indicate the order was replaced on June 29, 2015 and
delivered on July 3,...

2015.  At this time,
Bloomingdale's considers this matter closed.
 
Sincerely,
 
 
 
Jaime R.
Bloomingdale's Executive
Office
###-###-#### Extension [redacted]

January 21, 2016
[redacted]
Cincinnati Revdex.com
1 E Fourth St.Suite 600
Cincinnati, OH 45202
Revdex.com Complaint # [redacted]
Dear
[redacted]: 
We
are in receipt of Revdex.com Complaint # [redacted]. We have spoken to the referenced
customer and have resolved all matters as expressed in the complaint. Based on
this, we consider the matter closed satisfactorily. Thank you.
Sincerely,
Jan B.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
May 4, 2017Cincinnati Revdex.com [redacted] 1 E 4th Street #600 Cincinnati, OH 45202Re: Complaint ID # [redacted]Macy's Executive Office ResponseDear [redacted],This letter is in response to correspondence I received from Alison Grier form Macy's Executive Office on April 24, 2017. Upon reviewing this response, I feel that Macy's has not addressed the issues in the dispute nor has Macy's met the agreement they outlined in their response.When I first spoke with Alison over the phone on January, 2, 2017, she informed me that they found the charges on my Macy's account to be legitimate after a thorough investigation. Due to the fact that have been a victim of a similar incident on behalf of Macy's, I disagreed with the assessment that this investigation was thorough. The Macy's department store in which this transaction took place has video Surveillance cameras. I requested that these tapes be pulled to confirm the visual evidence of this transaction. It is to my understanding that the purpose of these cameras is to protect Macy's in the event of theft or other incidents arising out of dispute with the company. Given the nature of this complaint in conjunction with this being the second transaction I have been accused of not providing payment for, I find my request to have the surveillance reviewed to be not only reasonable but pertinent to finding a resolution to this dispute. In addition to my concern that this did not constitute a thorough investigation, I am equally concerned with the scare tactics used in attempt to force me into making an immediate payment as well as the lack of follow through on a verbal commitment received from Alison that would have moved us closer to a resolution.During this conversation, Alison initially informed me that they would be removing all late fees and interest charges. However, I would be required to make a payment before the end of business on January 2, 2017, or I would be begin to incur new late fees. I voiced my concern regarding the damage done to my creditas well as the legitimacy of the investigation. She then retracted her initial statement of payment being due that day and gave me a new deadline of January 4, 2017. Alison also assured me that any damages to my credit would be repaired. She informed me that process could take up to a month to process with the credit bureau. I informed her that until the credit bureau reflected that the damage to my Credit had been repaired, I was not going to entertain the thought of giving Macy's any form of payment.Over the Course of the next couple months, my credit continued to plummet even further. I then reached back out to you on March 29, 2017 to inform you what had transpired. On April 4, 2017, received another phone call from Alison. Her response on April 24, 2017 refers to this phone call as "Courtesy" on my due date. In reality, this call was a follow-up to my response of dissatisfaction with the lack of goodwill on behalf of Macy's that I expressed in writing to you on March 29, 2017. During my Conversation with Alison on April 4, 2017, reiterated my dissatisfaction that resulted from Macy's not following through with their verbal Commitment made to me on January 2, 2017. In effort to offer a final resolution on April 4, 2017, I told Alison I would be willing to pay Macy's whatever their purchase cost of the luggage was from their supplier. She regretfully declined my offer.It is unfortunate that we have not been able to come to an agreement on how to resolve this complaint. I feel that what I have requested from Macy's is reasonable and warranted. Macy's has time and time again not followed through with their end of the bargain, yet the communication receive from Alison raves about the "goodwill" have received on their behalf. My final offer to pay Macy's the price they paid their supplier for the luggage stands so long as my credit is fully repaired. This is my final offer on this matter. I have already spoken with an attorney and am prepared to take legal action on this matter if I'm forced to. I hope it will not come to that.Sincerely,[redacted]

[redacted]   [redacted]   February 15, 2017     [redacted]   Re: Macy’s Account Ending in [redacted]        Better Business Complaint ID: [redacted]   Dear [redacted]:   I am in receipt of additional correspondence forwarded to Macy’s Executive Office by the Revdex.com regarding your complaint.  As a representative of Macy’s Executive Office, I am responding to your concerns on behalf of Department Stores National Bank (DSNB).   In my previous correspondence, dated January 18, 2017, I explained that we have no record of receiving a payment for $80.59 as noted in your complaint.  Additionally, the confirmation number you provided, [redacted], is not one of our confirmation numbers; our confirmation numbers contain more digits.    If you have documentation showing any payments that have not been applied to your account, please fax or mail it to my attention for immediate research.  Our records indicate we have requested this documentation previously.   The current account balance is $360.56.  Your voluntary payment may be sent to: Macy’s  [redacted].    I am aware you are attempting to improve your credit report by requesting that we modify the payment history associated with the above-referenced Macy’s account.  It is not the Bank's policy to remove any delinquencies from your credit report, unless it occurred as a result of a billing dispute or bank error.  As a credit provider, we are obligated to report the account accurately to the credit reporting agencies, whether it is favorable or unfavorable to the customer.  After researching the delinquency on your account, our records indicate we did not receive payments on the account from October 2015 to the present time.  Unfortunately, we are unable to accommodate your request to remove the delinquency from your credit report.  However, on October 28, 2015, we instructed the credit reporting agencies to update their records and report your account as “customer disputes reporting'”.    [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please do not hesitate to contact me.   Sincerely,     Nancy M. Macy's Executive Office ###-###-#### Extension [redacted]  The Macy's card is issued by Department Stores National Bank.

April 29, 2016
[redacted]  
[redacted] 
[redacted] Re:  Revdex.com Complaint ID [redacted]         Macy’s store account ending in [redacted] Dear [redacted]:  I am in receipt of your complaint filed...

with the Revdex.com and forwarded to Macy's Executive Office. As a liaison in that office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  I apologize for any inconvenience you may have experienced in this situation.  My research found that the check we received did not have any information on it to identify it as intended for your account.  However, we were able to locate the payment of $1,0281.91 after we received your additional correspondence, which included your account number.  The payment was applied to your Macy’s store account on February 20, 2016.  It is shown on your billing statement for the period ending March 3, 2016.  All interest charges have also been removed from your account, leaving your account with a credit of $16.10.  We do not compensate customers for situations of this nature.  I have confirmed there are no delinquencies reporting on your credit report as a result of this matter.  [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of assistance on another matter, feel free to contact me at the number shown below.   Sincerely,Michael J.Macy's Executive Office###-###-#### Extension [redacted]cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  They need to stand by what they said and sent gift card or new check for amount! 
Regards,
[redacted]

November 13, 2017   [redacted]   Re: Revdex.com Complaint ID [redacted]   On behalf of Macy’s:   Contact Date with Customer: 11/10/2017   Complaint Summary: [redacted] took her bracelet to the Macy’s store in...

[redacted] Mall to have it repaired. It was then sent to a jeweler. When the bracelet was returned, it was a different bracelet that what was sent in. [redacted] wants the correct bracelet returned to her or a refund.   Resolution: I contacted the store and was informed that the bracelet was exchanged for the correct style and has been sent out to be sized. I called [redacted] on November 10, 2017, and apologized for this situation. She confirmed that the bracelet is being replaced, which resolves this matter.   Michael J. Macy’s Executive Office ###-###-#### Extension   cc: [redacted], Revdex.com

[redacted]   [redacted]
January 17, 2016 
[redacted]
[redacted]
[redacted] 
Re: Revdex.com complaint ID #[redacted]
       Macy’s account ending in...

[redacted]
On behalf of Department
Stores National Bank: 
Contact Date with Customer:  January 13,
2016 
Complaint Summary:  [redacted] requested that Macy’s
remove fees of $111.60 from his account. He previously paid the account in full. 
Resolution:  I called [redacted] and apologized for any
inconvenience he may have experienced.  I
confirmed for him that all fees had been removed on December 11, 2015 from his
account as he had asked.  Also verified
for him that his account balance is now zero (0) and that account was closed at
his request on August 17, 2015. This resolved his complaint. 
Michael J.
Macy’s Executive Office
###-###-#### Extension [redacted]
cc: [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 2ND TIME FILING RE: MORE CREDIT I HAVE NOT RECEIVED! Re: [redacted], Acct #: [redacted] To Whom It May Concern: I am writing to you regarding the above account. I have spent numerous hours attempting to resolve this over the phone with false promises. I am a loyal customer. I have spent thousands of dollars at your store and for that I get no customer service. I made purchases using my Macys' credit card and then made returns. Some returns get refunded back to my credit card and for others I receive merchandise certificates. I complete all the necessary paperwork required by your company for the refund each and every time the same way and the refund varies. Furthermore, you intentionally do not list any information on your merchandise certificates so it is next to impossible to figure out what the merchandise certificate is for. It takes time to review all my records and have to track that information down. These merchandises certificates are costing me money in paying your company interest and not to mention my valuable time. This is not acceptable. I have paid some of the balances by having [redacted] Credit Card write a check to you. I am paying interest upon interest. Demand is made here upon you to credited back to my account the following amounts WITH IN 10 DAYS OF YOUR RECEIPT OF THIS LETTER: Issue Date of Certificate Certificate No. Amount 04/03/15 [redacted] 49.03 01/27/16 [redacted] 25.70 01/27/16 [redacted] 43.96 01/29/16 [redacted] 107.24 I am also aware that this is apparently not only happening to me. I have Googled Macys' rip-off credit and see that the same thing is happening to others. Stop stealing people's money. Desired Outcome: I WANT A REFUND AND $5000 FOR MY TIME WASTED WITH THIS AND THE PREVIOUS COMPLAINT I FILED. I HAVE ALSO INCURRED INTEREST ON MY MACY'S CARD AND ON ANOTHER CARD THAT I USED TO PAY OFF MY MACY'S CARD! I'M ABOUT TO CONTACT LAWYERS REGARDING THIS AND FIND OTHER PEOPLE THAT HAVE BEEN WRONGFULLY CHEATED BY MACYS!Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I received the both the refund and a token for my travels, thank you to Ms. B. for her efforts in resolving this issue.
Regards,
[redacted]

December 09, 2017[redacted]Revdex.com Cincinnati1 E 4th StSuite 600Cincinnati, OH 45202Re: Response to complaint ID # [redacted].Dear [redacted]: I am in receipt of complaint ID # [redacted]. As a representative of Macy's Executive Office, I was asked to review and respond to [redacted] concerns....

Unfortunately, I have been unable to speak to directly to her. I have, however, investigated her concerns. A $200 E gift card was issued on 11/27/17 and used on another order on 11/28/17. I thank Ms. Pierre for bringing this matter to our attention. I remain available to her should she need any further assistance. Sincerely,  Carrie R.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-#### Fax: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted]  Thank you so much for your helpCan you kindly send me these in the letter to my house so I could fax it to the credit bureau and see if they could take me out because Macy's did not send me any letter never call me they never did anything if they need anything from me I'm able to provide it thank you and have a pleasant day[redacted]