Loanpal

Extremes knowledge in their jobs.
They got me my VA loan.

Extremes knowledge in their jobs.
They got me my VA loan.

We were seriously considering getting solar power and got an estimate from Nerd Power. *** from *** came out on June 4, 2019. Everything sounded great and he said he would need to do a "soft inquiry" to see what our credit scores were. I did not want this hitting as a hard inquiry or as a credit check and *** GUARANTEED that it was only a soft inquiry because all he used was that last 4 of our social security number and date of birth. Since he assured me that it wouldn't show on our credit and would "only be a soft hit", we gave him this information, nothing else nor did we sign anything. The next day it was listed under our credit reports as a hard inquiry by "LoanPal". I immediately reached out to *** from Nerd Power and he again said, "no, it's a soft hit .. nothing to worry about". I had issues with this response and felt it was incorrect. I continued researching and found it was indeed listed as a "hard inquiry" and I wanted it removed. On 7/10/19, I sent an email to *** with screen shots proving it was a hard inquiry and asked him to research it and get it removed from our profiles. After no response, I sent another email to *** on 7/21 after no response to which he responded on 7/22 apologizing for never seeing the original email and said he would look into it and get back to me... I sent another email on 7/24 .. another on 7/25 with FINAL EMAIL*** in the subject line to which I did receive his response of "this was an oversight on my part ... I dropped the ball .. I have been advised it is a soft inquiry", etc ... he said he would "have a response from his representative on 7/26" .. no follow up from *** ... I sent another email on 7/29 and his response was "As I do not work for loan pal of the credit reporting bureaus I have been informed you *** need to go to each credit reporting site & challenge the inquiry". This was not our mistake and we shouldn't have to do all this foot work to get something removed that was done ILLEGALLY and without our consent nor permission. After receiving an "Adverse Action Notice" from Loanpal dated 6/04/2019 stating we have been "denied credit" because our "credit score is too low", I called Loanpal @ *** on 8/2 and was transferred to with *** in Partner Relations at (916) 394-5886. I explained the situation and he said he would check and get back with me. When I asked when that might be, he said "once I hear something" .. I could not get a timeframe what so ever from him .. after not hearing anything for several days, I called again on 8/06. I asked if he heard anything and after pulling up my file said "yes, you applied for credit so they ran your credit". I was not only furious that he had a response and didn't call me but also that he said we gave permission and they ran our credit .. I explained this is not what we were told and we only gave the last 4 of our ss# and he said that was how they pulled our credit and got our credit scores and maybe they advised us incorrectly. After going back and forth and pleading my case, I said that I want a copy of whatever was submitted because we "were not applying for credit" and "did not want a hit on our credit". He said he would call the underwriters and have an answer in 5 minutes. This was on August 6th and it is now August 12th and he has yet to call me.

My complaint is against BOTH companies. We have been misled, given incorrect information and lied to. I questioned this from day 1 and presented evidence to *** from Nerd Power to which he dismissed as a "soft inquiry. *** was there every time we needed something and had answers for every question we had but once we said we were not going to go thru with Solar Panels, he was "unavailable" and "unable to help" fix HIS error he created and turned this back onto us, the customer, to get removed from our credit files. He was super nice when we were interested and always there for us but this is not how you treat people and horrible customer service from both companies. Very disappointed.

getting this removed from all the credit bureaus from both my file and my husbands file and not reflecting as a Hard Inquiry nor being denied for credit.

*** L. *** L.

Quality, speed, friendliness. James is a great loan officer, 5 stars, and is caring.

If I could give zero stars, I would. I think that you would get better service from a loan shark. These people calculate their solar loans with DAILY interest and not monthly. In addition, they do NOT provide any way to make additional "interest only" payments. Every payment you send them, they will always pay interest first. Also do not get sucked into the low interest rates that the solar companies are offering. The fact is that the solar company "buys down" the interest rate to make it look appealing and then hides the "buy down" fee into the price of your solar system. Do your homework before you do any business with LoanPal.

Quality, speed, friendliness. James is a great loan officer, 5 stars, and is caring.

Quality, speed, friendliness. James is a great loan officer, 5 stars, and is caring.

Quality, speed, friendliness. James is a great loan officer, 5 stars, and is caring.

If I could give zero stars, I would. I think that you would get better service from a loan shark. These people calculate their solar loans with DAILY interest and not monthly. In addition, they do NOT provide any way to make additional "interest only" payments. Every payment you send them, they will always pay interest first. Also do not get sucked into the low interest rates that the solar companies are offering. The fact is that the solar company "buys down" the interest rate to make it look appealing and then hides the "buy down" fee into the price of your solar system. Do your homework before you do any business with LoanPal.

If I could give zero stars, I would. I think that you would get better service from a loan shark. These people calculate their solar loans with DAILY interest and not monthly. In addition, they do NOT provide any way to make additional "interest only" payments. Every payment you send them, they will always pay interest first. Also do not get sucked into the low interest rates that the solar companies are offering. The fact is that the solar company "buys down" the interest rate to make it look appealing and then hides the "buy down" fee into the price of your solar system. Do your homework before you do any business with LoanPal.

If I could give zero stars, I would. I think that you would get better service from a loan shark. These people calculate their solar loans with DAILY interest and not monthly. In addition, they do NOT provide any way to make additional "interest only" payments. Every payment you send them, they will always pay interest first. Also do not get sucked into the low interest rates that the solar companies are offering. The fact is that the solar company "buys down" the interest rate to make it look appealing and then hides the "buy down" fee into the price of your solar system. Do your homework before you do any business with LoanPal.

Knowledgeable team helped me to easily get my home refinanced. Than you!

Knowledgeable team helped me to easily get my home refinanced. Than you!

Knowledgeable team helped me to easily get my home refinanced. Than you!

Knowledgeable team helped me to easily get my home refinanced. Than you!

LoanPal was easy to work with and very professional in executing my refinance. Definitely recommend loan agent Justin ***!

Excellent, efficient service. Was kept well informed throughout the process and all went quickly and smoothly.

LoanPal was easy to work with and very professional in executing my refinance. Definitely recommend loan agent Justin ***!

Excellent, efficient service. Was kept well informed throughout the process and all went quickly and smoothly.

LoanPal was easy to work with and very professional in executing my refinance. Definitely recommend loan agent Justin ***!