LoanMe, Inc(“LoanMe”) is in receipt of the above referenced complaint, and we welcome this opportunity to respond to help clarify and resolve the matter Please allow this to serve as our formal response A review of our records indicates that the consumer submitted an online application with LoanMe on July 24, The original credit application that the consumer completed when applying for his loan with LoanMe clearly contains the following Credit Agreement, which he accepted when applying for his loan Credit Agreement: You understand that by clicking on the I AGREE button immediately following this notice, you are providing 'written instructions', under the Fair Credit Reporting Act authorizing us, to obtain information from your personal credit profile or other information from Experian LoanMe only runs credit reports on applicants who give their express permission to do so during the process of applying for a loan The applicant had submitted an online application but then stated he no longer needed the loan, and as a result, LoanMe denied the application No credit was extended by LoanMe based on the application that was submitted; however, the credit inquiry is valid and reported accurately because the consumer submitted the application and provided his authorization to access the report In closing, we would like to thank you for this opportunity to respond, and hope that we have helped to clarify the matter for our customer regarding the statements he made in his complaintIf our customer has additional questions or concerns, he may contact LoanMe directly at [redacted]
I knew the interest was high but needed the loanMy issue came afterward getting the loanI was able to refinance my loan with a different company with a lower interest rateThe refi company sent a check to pay off the loan days prior to my first due dateThnking my loan was paid in full imagine my dismay to find they had debited my bank account for the full payment, even though I did not owe them anywher near thatwhen I called they said the couldn't apply the check they had received because more interest had accrued and therefore it did not pay my account in fullOk that's fine but apply the payment and deduct only what's still due after the factIn the meantime the account keeps accruing more interest even though they are sitting on a check to pay off the loan
Bad credit OK?! I contacted them to get a small loan and after they ran my credit and then informed me I wasn't eligibleI don't understand because the commercial clearly states "bad credit is ok"Well, it's not true apparentlyI just wanted to let everyone who wants to apply they DO check your credit and it DOES matter,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Not right to flag i'm delinquent for the month of July after I paid the $5,on July 6, My agreement to [redacted] the one who is handling my account I will pay what I owed after one year paying the interest and he and his manager agreed and according to him my account is fully paid after all the payment is all cleared and he will send me a letter after days that my account is fully paid not mentioned "Settled in full "and he gave me a confirmation # that was mentioned to my original complaint and he even mentioned that our conversation is recorded They did not offer the settlement I asked if I can pay the balance and according to [redacted] is around $6,I asked if I can pay what the original amount I borrowed on June which is $5,and they agreed If i'm delinquent in the month of June which is what they are saying, they should put June not July Also, on July 12, I received an alert from the [redacted] that LoanMe pull an inquiry to my credit without my permission and I do not apply for any new loan and new business with Loanme I called [redacted] and talked the dispute depti told the I do not know anything about the inquiry from Loanme I do not apply for new loan and in fact my loan was paid in full They advise me to call Loanme and ask they need to remove ASAP the inquiry from my file they are violating the Fair Credit Reporting ACT for pulling an inquiry from the credit report without my permission and no transaction to themOn 7/12/at 12:PM I called Loanme and the customer service told me they will report to their "Concern Dept" and it takes to hours to get an answer Next day, July 13, I received a call from Vanessa from their Concern Dept She told me that they made a mistake for pulling an inquiry from my credit report and she even mentioned they already sent a letter to [redacted] to remove the inquiry and it will takes business day Also I told her that my account is fully paid and she checked and told it was Settled in Full and I told her my agreement to " [redacted] " I will pay $5,and my account is fully paid and that was his promise, he did say Settled in Full Vanessa said she will call me back or somebody from their dept will call to find out the agreement Our conversation and agreement on July 6, according to [redacted] is recorded and he actually gave the confirmation # that my account is fully paid after all payment is cleared I do not why they giving me a hard time after I paid my account because I cannot pay anymore interest In good faith I paid the account and the original amount I borrowed after a year of paying the interest Loanme should remove the inquiry from the report "as soon as possible" and report the accurate information They are violating the FCRA for pulling inquiry without permission or new business with them Also reporting wrong information If they cannot resolve or fix their mistake I will file a complaint from FTC Regards, [redacted] ***
I took out an online loan in the amount of $ on 12/4/I have since paid a total of $1980.93-with monthly payments of $(and still due)When speaking to the rep on the phone I was advised the interest rate was 110%In later review of the loan docs I am finding that is an annual percentage and the total amount paid back ends up to be $42132.85, this is obviously not what I thought I was in forWould this not be considered usurous especially in the state of CAI cannot pay $42k and not sure how to proceed
LoanMe, Inc., (“LoanMe”) is in receipt of the consumer’s above-referenced complaint, and we welcome this opportunity to respond to help clarify and resolve the matter Please allow this to serve as our formal response Our records indicate that the customer entered into an unsecured consumer installment loan on December 23, in the amount of $3,100.00, minus a $origination fee During a conversation on January 19, the customer had submitted an ACH payment, and was informed that the payment would take a few days to processUnfortunately, LoanMe did not receive the funds from the pending ACH until much later on January 31, 2017, and not before the customer’s regularly scheduled ACH was createdThe customer then contacted LoanMe the following day to request a refund because a pending transaction appeared on his bank statement LoanMe worked with the customer to resolve the issue, and requested a copy of the bank statement as a part of the refund processLoanMe began processing the refund as requested, assuring that the funds would be returned that day or the nextHowever, that same day the customer requested to cancel the refund because he contacted his bank to stop the transaction Upon receipt of this complaint LoanMe has stopped the automatic draft as requested, but the customer may still utilize one of our various other payment options going forward In closing, we would like to thank you for this opportunity to respond, and hope that we have helped to clarify the matter regarding the statements made in our customer’s complaintIf our customer has additional questions or concerns, he may contact LoanMe directly at 844-764-Tell us why here
LoanMe, Inc., (“LoanMe”) is in receipt of the consumer’s above-referenced complaint, and we welcome this opportunity to respond to help clarify and resolve the matter Please allow this to serve as our formal response.LoanMe’s records indicate that our customer obtained an unsecured consumer installment loan on April 24, which included the amount of $5,minus a $pre-paid finance charge/origination fee During the application for the loan, a LoanMe loan agent reviewed the terms of the loan with our customer, including the interest rate of the loan, the Annual Percentage Rate (“APR”), the monthly payment amount, the origination fee, the due date, late charge, and the number of payments required on the loan if paid as scheduled.Our records show that LoanMe received a call from our customer on March 30, to obtain her payoff amount and we advised her of the payoff amount at the time Our customer inquired why her balance reflected a different amount than what the current payoff was, and LoanMe advised that, this was because the current payoff reflected the interest that accrued from March 1, to March 30, The LoanMe representative mistakenly advised our customer that due to the regular payment she made, her total payoff would be less than the quoted payoff amount once the payment fully postedLoanMe advised the customer that she could make the payment; however, LoanMe would not be able to confirm whether that would pay the loan off completely because the pending payment was not fully posted Our agent’s statement to our customer was incorrect because the pending payment had already been accounted for in the reflected payoff balance quoted to our customerOur customer proceeded to schedule a payment for the payoff amount less the pending payment, which did not pay off the loan in fullDue to the misinformation provided by LoanMe’s representative, we have taken steps to remedy the error and want to sincerely apologize for any confusion this may have caused our customerWe are treating the issue as a training opportunity for the agent who handled the call, and the item has been forwarded to the management of the agent’s departmentAdditionally, to honor what our agent advised our customer, we have accepted the payments our customer made toward her loan as the full payoffThe status of our customer’s account has been changed to “paid in full”, and she will receiving documents that reflect that status shortly.We thank you for this opportunity to respond, and hope that we have helped to clarify the matter for our customer If our customer has additional questions or concerns, she may contact LoanMe directly at [redacted]
I filled out a application with LoanMe two days ago The two agents I dealt with was very unprofessionalRaul De [redacted] and Cynthia *** Raul switched me to Cynthia, dealing with me I called to speak to the supervisor Johnny I was told he was at lunch I called back in minutes and the representative said, Johnny whoI was getting the run aroundShe kept on saying, I can send you to Cynthia I said I would like to speak to Johnny I was switch to her voicemailI left a message an hour ago I will wait for his callOnline it stated I have a loan with them I called, Lee answered the phone and stated I was declined I am trying to get to the bottom of this I wonder why it saying I was approved and the representatives telling me I was declined
I have been receiving harassing calls from Loan Me on my job The federal Fair Debt Collection Practices Act (FDCPA) limits where and when debt collectors can contact consumer debtorsIn many cases, debt collectors that contact debtors at work are violating the FDCPARead on to learn what types of work collection calls are prohibited by the FDCPAAnother section of the FDCPA expressly prohibits collectors for contacting debtors at work if the collector knows, or has reason to know, that the employer prohibits such communicationsMany employers have policies that prohibit employees from taking or making nonemergency calls for personal business, which would preclude an employee from taking a collection call Loan Me has been notified by myself on harassing calls at work This type of behavior may result in an employee from being terminated from employment if violations are not eliminated completely I wish that they get in contact with me either by email, US Postal Mail or person
The reason for my writing is that this company is being unreasonable, I am a fire fighter who sustained severe injury following a fall in early Due to the injuries I sustained, I was unable to work for nearly a year and a halfI suffered emotional stress and developed Post-Traumatic Stress Disorder and couldn’t function mentallyMy condition was so bad that I could not manage my financesDue to my emotional state, I had to get a debt management company to do this on my behalfThe debt management company resolved and settled all the accounts that were late As a result, I notified this company about the situation attaching a Doctors letter as proof of injury to support my claims, requesting removal of the late payment history since it was never my intention to be lateBut to my surprise, this company has refused to cooperate and still keeps all the data that I had requested to be removed Again I request that the late payment history of this account be deleted as soon
LoanMe, Inc(“LoanMe”) is in receipt of our customer’s complaint filed on January 21, 2016, and we have reviewed our records including telephone calls (all of which are recorded) We hope the information provided in our response helps to resolve and clarify the issues raised in the complaintThe customer indicated in her complaint that her issues were related to billing and collectionsIt is important to note that the consumer entered an unsecured consumer installment loan on May 8, Our records reflect that the customer’s scheduled payment was due on January 1, per the terms of her contract Our customer scheduled the payment draft for the payment due on January 1st to take place on January 15th in the amount of $ That payment draft was returned by her bank due to insufficient funds By January 19th (the date the customer complains that she received telephone calls from LoanMe), the customer’s account was days past dueAmong other essential terms, the Promissory Note and Disclosure Statement (“Note”) the customer executed prior to the funding of her loan does expressly provide that LoanMe may contact the customer regarding her account Because the customer was significantly past due, it was important that we contact her to schedule the payment before she became further delinquent on the loan obligationIt is important to note that LoanMe originated and owns this loan, and would not be considered a “debt collector” for this loan under the Fair Debt Collection Practices Act (“FDCPA”)Calls LoanMe places to delinquent customers, however, adhere to the FDCPA, and are never intended to be anything other than a professional effort to collect a debtTelephone contact attempts to our customer were made only between the hours of 8:a.mand 9:p.mlocal time, without exception, and were in accordance with the FDCPA We have reviewed the recorded January 21, call referenced in the customer’s complaint We found the representative to be courteous, and in no way disrespectful or rudeIn fact, the representative explained to the customer that the reason LoanMe attempted to contact her was because she made no attempts prior to the January 21st call, to make any payment arrangements and bring her account currentIn any regard, we would like to extend our sincere apology if our customer considered the conversation to be otherwise, as we strive to provide exceptional service during each and every contact with a customerAdditionally, the call has been forwarded to the manager of the agent who handled the call for any potential coaching opportunities regarding “soft-skills” that would have further improved the callWhile LoanMe has received no prior written request from the customer to cease telephone contact on this loan, we will consider this written complaint as such notice, and will treat the account accordingly In closing, the customer’s loan with LoanMe is valid and owed, and it is currently due for the February, payment For further assistance and questions, the customer may contact LoanMe directly at [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It was never not once told to me with the representative when I was signing up for the loan about what my interest rate would be each dayEven with me paying extra on my loan each month, it still wouldn't adjust the principal to interest ratioI have had problems with trying to have the extra amount that I've been laying to be moved over to the principal amountI had to call each other day to have this issue resolved which took weeksI spoke with the supervisor who was then telling me that he wouldn't talk to me because I was concerned about the interest to principal ratioIt was then when I demanded to know what my interest rate was each dayThe interest each day would be $With me even paying extra towards my regular monthly payment it would only go to the interest and just a small portion will go towards the principalI am trying to pay off this loan as fast as possible because if not, I will be laying more for the loan then what I initially took outI never was told over the phone that my interest rate would be 135% each dayIf I was told this from the beginning then I would have never agreed to itThe way that they advertise their services on the radio are not true to their actual call once you call inI am now in bigger debt by borrowing this loan then I was beforeThis was a big regret that I would never make againNever again will I borrow money from loan me because of the high interest rates and the low balance that is applied to loan me Regards, [redacted]
On 12/1/2016, I took out a personal loan of $($+ $loan fee)Monthly payments were to be $388.40/month for monthsThe 1st payment was due on 1/1/I made a request to change my due date to the 15th of each month, making the 1st payment due on 1/15/On 12/1/2016, I made an principal only payment of $to lower the balanceThe balance was then reduced to $with a daily interest of $On 1/15/2016, Loanme manually reduced my 1st monthly payment to $from $and appled it to interest onlyThe interest due at that time would have been $(x days)The monthly payment's I agreed upon would have covered all interest dueBecause Loanme manually lowered my monthly payment, it left a "past due" interest balance of $This in turn has made all future payments go towards interest only as Loanme has created this past due interestI have attempted to reach them in regards to them changing my payment and not applying the paymen
LoanMe is knowingly reporting information to Experian This account is not mine and they have failed to validate it as such After pulling my own credit Reports in August 2017, I noticed that LoanMe is reporting an ERRONEOUS, INVALID, and UNVERIFIED account to Experian which has caused a highly negative impact on my personal credit report I spoke with them on the phone, and I faxed them When I spoke to them on the phone, they said they had sold the loan to a collection agency and that I would need to speak to them, but they still didn't remove LoanMe's invalid, adverse loan account from my credit report When they received my fax, they responded via email twice In both email responses, they failed to provide me with competent evidence that I have any legal the obligation to pay them, and they also failed to completely remove the invalid account and send me written confirmation of the removal All actions are clear violations of the FCRA The account
I had a balance with loan me im trying to buy a house and go into escrow I was told by a representative of loan me that I would receive an email from loan me saying that I was paid in full Its been days and now im loosing the house I cant open escrow They have lied now I have a representative on the line lying to mu further I have recorded conversation from days ago and loan me also has recording now my whole housing situation is turned upside down
May of I obtained a loan from LoanMe for $ I have been paying the required payment of $faithfully without incident until recently In Feb of I moved from [redacted] to [redacted] for family reasons I contacted LoanMe concerning this move to update my mailing address In Feb I contacted LoanMe and was given a pass on one month of payments as I was not in a position to pay, due to the move and not having found a job yet In March of I contacted them again when I had not gotten a job right away and was not going to be able to make my monthly payment I went through different people in the company, all telling me that I had to pay and that there was no way to get around this It was not until I started yelling that I was finally gotten to the right person to help me It was a person from the Loss Prevention teamThis was a bit intimidating but the person that I spoke with had some sense about her and was able to understand my situation We arranged a "f
LoanMe, Inc(“LoanMe”) has investigated the Customer’s complaint and has found that it acted properly at all timesAfter carefully reviewing the account, we have confirmed that the Customer was not pressured to take a larger loan than he wantedThe Customer entered into an unsecured consumer installment loan with LoanMe on August 14, 2015, in the amount of $10,This amount includes the loan amount of $10,net the Prepaid Finance Charge/Origination Fee of $The Note clearly notes at the top in the TILA disclosures an Annual Percentage Rate of 99.75% and a Total Finance Charge of $71,These disclosures were made in accordance with the requirements of the Truth in Lending ActIt is important to note that the Note contains a provision that allows a borrower to prepay their loan, in part or in full, at any time without penaltyWhen the Customer entered into the loan agreement with LoanMe, the Customer was directed to read the Note in its entiretyAfter the Customer had reviewed the Note he electronically signed or initialed the Note in multiple locationsThe fourth of the signatures represents and confirms that the Customer had read and understood the terms and conditions of the Note As part of our business practice LoanMe records when and where the borrower signs the NoteAccording to our records, the Customer signed the Note on August 14, 2015, via electronic signatureThis Note, in its original format, is an electronic document fully compliant with the Electronic Signatures in Global and National Commerce Act (E-SIGN) and other applicable laws and regulations LoanMe also emailed a copy of the Note on August 14, 2015, to the Customer at the email address provided by himIn addition, after funding, LoanMe called the Customer on August 15, 2015, where a representative went over the terms of the loan with him, including the interest and repayment scheduleThe Customer did not raise any concerns about the terms or repayment of the loan at that timePlease be advised, on August 15, 2015, the Customer contacted LoanMe and made a payment of $6,By making this payment the customer reduced his loan term from months to monthsContrary to the customer’s allegations, he has payments remaining which include payments of $and a final payment of $ Our records indicate that the Customer’s account is current and the payoff amount as of September 8, is $4,If the Customer has any other questions he may contact LoanMe directly at [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As stated in several other messages, this company's representative gave information to meI would have never taken this loan out if I knew up front that it was going to take 10- months to pay offI questioned it over and over that if I pay "$6000.00" back how long would it take for me to pay it offThe representative told me 4-months I was also pushed in taking out this big loan, while I only request $ Regards, [redacted] ***
I had a loan with LoanMe I was able to pay the loan off in less than months, but because of their extremely high interest, I actually paid twice then necessary That was ok, I knew what I was getting intoand it was an emergency Well, let me tell you, I was never late with a payment, yet they still called me days before it was due to make sure I would have the payment What kind of crap is that? It was horrible I will never do busy with them again, and neither should anyone else They should be run out of business Charging people 135% interest! CRAZY!!!!!
LoanMe, Inc(“LoanMe”) is in receipt of the above referenced complaint, and we welcome this opportunity to respond to help clarify and resolve the matter Please allow this to serve as our formal response A review of our records indicates that the consumer submitted an online application with LoanMe on July 24, The original credit application that the consumer completed when applying for his loan with LoanMe clearly contains the following Credit Agreement, which he accepted when applying for his loan Credit Agreement: You understand that by clicking on the I AGREE button immediately following this notice, you are providing 'written instructions', under the Fair Credit Reporting Act authorizing us, to obtain information from your personal credit profile or other information from Experian LoanMe only runs credit reports on applicants who give their express permission to do so during the process of applying for a loan The applicant had submitted an online application but then stated he no longer needed the loan, and as a result, LoanMe denied the application No credit was extended by LoanMe based on the application that was submitted; however, the credit inquiry is valid and reported accurately because the consumer submitted the application and provided his authorization to access the report In closing, we would like to thank you for this opportunity to respond, and hope that we have helped to clarify the matter for our customer regarding the statements he made in his complaintIf our customer has additional questions or concerns, he may contact LoanMe directly at [redacted]
I knew the interest was high but needed the loanMy issue came afterward getting the loanI was able to refinance my loan with a different company with a lower interest rateThe refi company sent a check to pay off the loan days prior to my first due dateThnking my loan was paid in full imagine my dismay to find they had debited my bank account for the full payment, even though I did not owe them anywher near thatwhen I called they said the couldn't apply the check they had received because more interest had accrued and therefore it did not pay my account in fullOk that's fine but apply the payment and deduct only what's still due after the factIn the meantime the account keeps accruing more interest even though they are sitting on a check to pay off the loan
Bad credit OK?! I contacted them to get a small loan and after they ran my credit and then informed me I wasn't eligibleI don't understand because the commercial clearly states "bad credit is ok"Well, it's not true apparentlyI just wanted to let everyone who wants to apply they DO check your credit and it DOES matter,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Not right to flag i'm delinquent for the month of July after I paid the $5,on July 6, My agreement to [redacted] the one who is handling my account I will pay what I owed after one year paying the interest and he and his manager agreed and according to him my account is fully paid after all the payment is all cleared and he will send me a letter after days that my account is fully paid not mentioned "Settled in full "and he gave me a confirmation # that was mentioned to my original complaint and he even mentioned that our conversation is recorded They did not offer the settlement I asked if I can pay the balance and according to [redacted] is around $6,I asked if I can pay what the original amount I borrowed on June which is $5,and they agreed If i'm delinquent in the month of June which is what they are saying, they should put June not July Also, on July 12, I received an alert from the [redacted] that LoanMe pull an inquiry to my credit without my permission and I do not apply for any new loan and new business with Loanme I called [redacted] and talked the dispute depti told the I do not know anything about the inquiry from Loanme I do not apply for new loan and in fact my loan was paid in full They advise me to call Loanme and ask they need to remove ASAP the inquiry from my file they are violating the Fair Credit Reporting ACT for pulling an inquiry from the credit report without my permission and no transaction to themOn 7/12/at 12:PM I called Loanme and the customer service told me they will report to their "Concern Dept" and it takes to hours to get an answer Next day, July 13, I received a call from Vanessa from their Concern Dept She told me that they made a mistake for pulling an inquiry from my credit report and she even mentioned they already sent a letter to [redacted] to remove the inquiry and it will takes business day Also I told her that my account is fully paid and she checked and told it was Settled in Full and I told her my agreement to " [redacted] " I will pay $5,and my account is fully paid and that was his promise, he did say Settled in Full Vanessa said she will call me back or somebody from their dept will call to find out the agreement Our conversation and agreement on July 6, according to [redacted] is recorded and he actually gave the confirmation # that my account is fully paid after all payment is cleared I do not why they giving me a hard time after I paid my account because I cannot pay anymore interest In good faith I paid the account and the original amount I borrowed after a year of paying the interest Loanme should remove the inquiry from the report "as soon as possible" and report the accurate information They are violating the FCRA for pulling inquiry without permission or new business with them Also reporting wrong information If they cannot resolve or fix their mistake I will file a complaint from FTC Regards, [redacted] ***
I took out an online loan in the amount of $ on 12/4/I have since paid a total of $1980.93-with monthly payments of $(and still due)When speaking to the rep on the phone I was advised the interest rate was 110%In later review of the loan docs I am finding that is an annual percentage and the total amount paid back ends up to be $42132.85, this is obviously not what I thought I was in forWould this not be considered usurous especially in the state of CAI cannot pay $42k and not sure how to proceed
LoanMe, Inc., (“LoanMe”) is in receipt of the consumer’s above-referenced complaint, and we welcome this opportunity to respond to help clarify and resolve the matter Please allow this to serve as our formal response Our records indicate that the customer entered into an unsecured consumer installment loan on December 23, in the amount of $3,100.00, minus a $origination fee During a conversation on January 19, the customer had submitted an ACH payment, and was informed that the payment would take a few days to processUnfortunately, LoanMe did not receive the funds from the pending ACH until much later on January 31, 2017, and not before the customer’s regularly scheduled ACH was createdThe customer then contacted LoanMe the following day to request a refund because a pending transaction appeared on his bank statement LoanMe worked with the customer to resolve the issue, and requested a copy of the bank statement as a part of the refund processLoanMe began processing the refund as requested, assuring that the funds would be returned that day or the nextHowever, that same day the customer requested to cancel the refund because he contacted his bank to stop the transaction Upon receipt of this complaint LoanMe has stopped the automatic draft as requested, but the customer may still utilize one of our various other payment options going forward In closing, we would like to thank you for this opportunity to respond, and hope that we have helped to clarify the matter regarding the statements made in our customer’s complaintIf our customer has additional questions or concerns, he may contact LoanMe directly at 844-764-Tell us why here
LoanMe, Inc., (“LoanMe”) is in receipt of the consumer’s above-referenced complaint, and we welcome this opportunity to respond to help clarify and resolve the matter Please allow this to serve as our formal response.LoanMe’s records indicate that our customer obtained an unsecured consumer installment loan on April 24, which included the amount of $5,minus a $pre-paid finance charge/origination fee During the application for the loan, a LoanMe loan agent reviewed the terms of the loan with our customer, including the interest rate of the loan, the Annual Percentage Rate (“APR”), the monthly payment amount, the origination fee, the due date, late charge, and the number of payments required on the loan if paid as scheduled.Our records show that LoanMe received a call from our customer on March 30, to obtain her payoff amount and we advised her of the payoff amount at the time Our customer inquired why her balance reflected a different amount than what the current payoff was, and LoanMe advised that, this was because the current payoff reflected the interest that accrued from March 1, to March 30, The LoanMe representative mistakenly advised our customer that due to the regular payment she made, her total payoff would be less than the quoted payoff amount once the payment fully postedLoanMe advised the customer that she could make the payment; however, LoanMe would not be able to confirm whether that would pay the loan off completely because the pending payment was not fully posted Our agent’s statement to our customer was incorrect because the pending payment had already been accounted for in the reflected payoff balance quoted to our customerOur customer proceeded to schedule a payment for the payoff amount less the pending payment, which did not pay off the loan in fullDue to the misinformation provided by LoanMe’s representative, we have taken steps to remedy the error and want to sincerely apologize for any confusion this may have caused our customerWe are treating the issue as a training opportunity for the agent who handled the call, and the item has been forwarded to the management of the agent’s departmentAdditionally, to honor what our agent advised our customer, we have accepted the payments our customer made toward her loan as the full payoffThe status of our customer’s account has been changed to “paid in full”, and she will receiving documents that reflect that status shortly.We thank you for this opportunity to respond, and hope that we have helped to clarify the matter for our customer If our customer has additional questions or concerns, she may contact LoanMe directly at [redacted]
I filled out a application with LoanMe two days ago The two agents I dealt with was very unprofessionalRaul De [redacted] and Cynthia *** Raul switched me to Cynthia, dealing with me I called to speak to the supervisor Johnny I was told he was at lunch I called back in minutes and the representative said, Johnny whoI was getting the run aroundShe kept on saying, I can send you to Cynthia I said I would like to speak to Johnny I was switch to her voicemailI left a message an hour ago I will wait for his callOnline it stated I have a loan with them I called, Lee answered the phone and stated I was declined I am trying to get to the bottom of this I wonder why it saying I was approved and the representatives telling me I was declined
I have been receiving harassing calls from Loan Me on my job The federal Fair Debt Collection Practices Act (FDCPA) limits where and when debt collectors can contact consumer debtorsIn many cases, debt collectors that contact debtors at work are violating the FDCPARead on to learn what types of work collection calls are prohibited by the FDCPAAnother section of the FDCPA expressly prohibits collectors for contacting debtors at work if the collector knows, or has reason to know, that the employer prohibits such communicationsMany employers have policies that prohibit employees from taking or making nonemergency calls for personal business, which would preclude an employee from taking a collection call Loan Me has been notified by myself on harassing calls at work This type of behavior may result in an employee from being terminated from employment if violations are not eliminated completely I wish that they get in contact with me either by email, US Postal Mail or person
The reason for my writing is that this company is being unreasonable, I am a fire fighter who sustained severe injury following a fall in early Due to the injuries I sustained, I was unable to work for nearly a year and a halfI suffered emotional stress and developed Post-Traumatic Stress Disorder and couldn’t function mentallyMy condition was so bad that I could not manage my financesDue to my emotional state, I had to get a debt management company to do this on my behalfThe debt management company resolved and settled all the accounts that were late As a result, I notified this company about the situation attaching a Doctors letter as proof of injury to support my claims, requesting removal of the late payment history since it was never my intention to be lateBut to my surprise, this company has refused to cooperate and still keeps all the data that I had requested to be removed Again I request that the late payment history of this account be deleted as soon
LoanMe, Inc(“LoanMe”) is in receipt of our customer’s complaint filed on January 21, 2016, and we have reviewed our records including telephone calls (all of which are recorded) We hope the information provided in our response helps to resolve and clarify the issues raised in the complaintThe customer indicated in her complaint that her issues were related to billing and collectionsIt is important to note that the consumer entered an unsecured consumer installment loan on May 8, Our records reflect that the customer’s scheduled payment was due on January 1, per the terms of her contract Our customer scheduled the payment draft for the payment due on January 1st to take place on January 15th in the amount of $ That payment draft was returned by her bank due to insufficient funds By January 19th (the date the customer complains that she received telephone calls from LoanMe), the customer’s account was days past dueAmong other essential terms, the Promissory Note and Disclosure Statement (“Note”) the customer executed prior to the funding of her loan does expressly provide that LoanMe may contact the customer regarding her account Because the customer was significantly past due, it was important that we contact her to schedule the payment before she became further delinquent on the loan obligationIt is important to note that LoanMe originated and owns this loan, and would not be considered a “debt collector” for this loan under the Fair Debt Collection Practices Act (“FDCPA”)Calls LoanMe places to delinquent customers, however, adhere to the FDCPA, and are never intended to be anything other than a professional effort to collect a debtTelephone contact attempts to our customer were made only between the hours of 8:a.mand 9:p.mlocal time, without exception, and were in accordance with the FDCPA We have reviewed the recorded January 21, call referenced in the customer’s complaint We found the representative to be courteous, and in no way disrespectful or rudeIn fact, the representative explained to the customer that the reason LoanMe attempted to contact her was because she made no attempts prior to the January 21st call, to make any payment arrangements and bring her account currentIn any regard, we would like to extend our sincere apology if our customer considered the conversation to be otherwise, as we strive to provide exceptional service during each and every contact with a customerAdditionally, the call has been forwarded to the manager of the agent who handled the call for any potential coaching opportunities regarding “soft-skills” that would have further improved the callWhile LoanMe has received no prior written request from the customer to cease telephone contact on this loan, we will consider this written complaint as such notice, and will treat the account accordingly In closing, the customer’s loan with LoanMe is valid and owed, and it is currently due for the February, payment For further assistance and questions, the customer may contact LoanMe directly at [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It was never not once told to me with the representative when I was signing up for the loan about what my interest rate would be each dayEven with me paying extra on my loan each month, it still wouldn't adjust the principal to interest ratioI have had problems with trying to have the extra amount that I've been laying to be moved over to the principal amountI had to call each other day to have this issue resolved which took weeksI spoke with the supervisor who was then telling me that he wouldn't talk to me because I was concerned about the interest to principal ratioIt was then when I demanded to know what my interest rate was each dayThe interest each day would be $With me even paying extra towards my regular monthly payment it would only go to the interest and just a small portion will go towards the principalI am trying to pay off this loan as fast as possible because if not, I will be laying more for the loan then what I initially took outI never was told over the phone that my interest rate would be 135% each dayIf I was told this from the beginning then I would have never agreed to itThe way that they advertise their services on the radio are not true to their actual call once you call inI am now in bigger debt by borrowing this loan then I was beforeThis was a big regret that I would never make againNever again will I borrow money from loan me because of the high interest rates and the low balance that is applied to loan me Regards, [redacted]
On 12/1/2016, I took out a personal loan of $($+ $loan fee)Monthly payments were to be $388.40/month for monthsThe 1st payment was due on 1/1/I made a request to change my due date to the 15th of each month, making the 1st payment due on 1/15/On 12/1/2016, I made an principal only payment of $to lower the balanceThe balance was then reduced to $with a daily interest of $On 1/15/2016, Loanme manually reduced my 1st monthly payment to $from $and appled it to interest onlyThe interest due at that time would have been $(x days)The monthly payment's I agreed upon would have covered all interest dueBecause Loanme manually lowered my monthly payment, it left a "past due" interest balance of $This in turn has made all future payments go towards interest only as Loanme has created this past due interestI have attempted to reach them in regards to them changing my payment and not applying the paymen
LoanMe is knowingly reporting information to Experian This account is not mine and they have failed to validate it as such After pulling my own credit Reports in August 2017, I noticed that LoanMe is reporting an ERRONEOUS, INVALID, and UNVERIFIED account to Experian which has caused a highly negative impact on my personal credit report I spoke with them on the phone, and I faxed them When I spoke to them on the phone, they said they had sold the loan to a collection agency and that I would need to speak to them, but they still didn't remove LoanMe's invalid, adverse loan account from my credit report When they received my fax, they responded via email twice In both email responses, they failed to provide me with competent evidence that I have any legal the obligation to pay them, and they also failed to completely remove the invalid account and send me written confirmation of the removal All actions are clear violations of the FCRA The account
I had a balance with loan me im trying to buy a house and go into escrow I was told by a representative of loan me that I would receive an email from loan me saying that I was paid in full Its been days and now im loosing the house I cant open escrow They have lied now I have a representative on the line lying to mu further I have recorded conversation from days ago and loan me also has recording now my whole housing situation is turned upside down
May of I obtained a loan from LoanMe for $ I have been paying the required payment of $faithfully without incident until recently In Feb of I moved from [redacted] to [redacted] for family reasons I contacted LoanMe concerning this move to update my mailing address In Feb I contacted LoanMe and was given a pass on one month of payments as I was not in a position to pay, due to the move and not having found a job yet In March of I contacted them again when I had not gotten a job right away and was not going to be able to make my monthly payment I went through different people in the company, all telling me that I had to pay and that there was no way to get around this It was not until I started yelling that I was finally gotten to the right person to help me It was a person from the Loss Prevention teamThis was a bit intimidating but the person that I spoke with had some sense about her and was able to understand my situation We arranged a "f
LoanMe, Inc(“LoanMe”) has investigated the Customer’s complaint and has found that it acted properly at all timesAfter carefully reviewing the account, we have confirmed that the Customer was not pressured to take a larger loan than he wantedThe Customer entered into an unsecured consumer installment loan with LoanMe on August 14, 2015, in the amount of $10,This amount includes the loan amount of $10,net the Prepaid Finance Charge/Origination Fee of $The Note clearly notes at the top in the TILA disclosures an Annual Percentage Rate of 99.75% and a Total Finance Charge of $71,These disclosures were made in accordance with the requirements of the Truth in Lending ActIt is important to note that the Note contains a provision that allows a borrower to prepay their loan, in part or in full, at any time without penaltyWhen the Customer entered into the loan agreement with LoanMe, the Customer was directed to read the Note in its entiretyAfter the Customer had reviewed the Note he electronically signed or initialed the Note in multiple locationsThe fourth of the signatures represents and confirms that the Customer had read and understood the terms and conditions of the Note As part of our business practice LoanMe records when and where the borrower signs the NoteAccording to our records, the Customer signed the Note on August 14, 2015, via electronic signatureThis Note, in its original format, is an electronic document fully compliant with the Electronic Signatures in Global and National Commerce Act (E-SIGN) and other applicable laws and regulations LoanMe also emailed a copy of the Note on August 14, 2015, to the Customer at the email address provided by himIn addition, after funding, LoanMe called the Customer on August 15, 2015, where a representative went over the terms of the loan with him, including the interest and repayment scheduleThe Customer did not raise any concerns about the terms or repayment of the loan at that timePlease be advised, on August 15, 2015, the Customer contacted LoanMe and made a payment of $6,By making this payment the customer reduced his loan term from months to monthsContrary to the customer’s allegations, he has payments remaining which include payments of $and a final payment of $ Our records indicate that the Customer’s account is current and the payoff amount as of September 8, is $4,If the Customer has any other questions he may contact LoanMe directly at [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As stated in several other messages, this company's representative gave information to meI would have never taken this loan out if I knew up front that it was going to take 10- months to pay offI questioned it over and over that if I pay "$6000.00" back how long would it take for me to pay it offThe representative told me 4-months I was also pushed in taking out this big loan, while I only request $ Regards, [redacted] ***
I had a loan with LoanMe I was able to pay the loan off in less than months, but because of their extremely high interest, I actually paid twice then necessary That was ok, I knew what I was getting intoand it was an emergency Well, let me tell you, I was never late with a payment, yet they still called me days before it was due to make sure I would have the payment What kind of crap is that? It was horrible I will never do busy with them again, and neither should anyone else They should be run out of business Charging people 135% interest! CRAZY!!!!!