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I participated in the restaurants plus program and was given the incorrect amount of credits back to my credit card. I have tried to contact the business many times with no luck. I can’t even access the account now.
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@livingsocial.com.Regarding your complaint: unfortunately Living Social does not offer a "plus" program similar to the one you described. However, Groupon.com does have a program called Groupon+ which operates similarly to what you described. Before we can look into your issue though (if it is for Groupon+), I'd need a little more information about the purchase(s) and deal(s) in question.I’ve also emailed you directly. Please reply to me through there with the necessary information so we can look into this further.Thank you for your understanding.Regards,***ManagerLivingSocial Customer Support
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***.In ticket ***, it was stated:"Hello ***,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@livingsocial.com.Regarding your complaint: unfortunately Living Social does not offer a "plus" program similar to the one you described. However, Groupon.com does have a program called Groupon+ which operates similarly to what you described. Before we can look into your issue though (if it is for Groupon+), I'd need a little more information about the purchase(s) and deal(s) in question.-Purchase Date(s)-Purchase Amount(s)-Last 4 digits of the card(s) used for each purchase-Restaurant name and address associated with each purchasePlease reply to me through here with the necessary information so we can look into your issue.Thank you for your understanding.Regards,*** DManagerLivingSocial Customer Support"Regarding your rejection: As previously mentioned, LivingSocial does not have a restaurant plus program that offered cashback. I'm really sorry, but I'm not able to troubleshoot this with the information we have. If you started to enroll in 2016, may you please provide screenshots of the restaurant plus program. I think it would help if we could see exactly what you're seeing, so can you please send a screenshot? If you're not familiar with how to do this, here are a couple guides:For Mac: http://support.apple.com/en-us/***For PC: http://windows.microsoft.com/en-us/windows/take-screen-capture-print-screenFor iPhone and iPad: https://support.apple.com/en-us/***Once that screenshot has been saved to your computer, you can send it to us as an attachment and we'll be happy to look into this further.Thank you for your understanding.Regards,***ManagerLivingSocial Customer Support
Complaint: ***
I am working with the business as they have emailed me.
Sincerely
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket #***.In ticket #***, it was stated:"As previously mentioned, LivingSocial does not have a restaurant plus program that offered cashback. I'm really sorry, but I'm not able to troubleshoot this with the information we have. If you started to enroll in 2016, may you please provide screenshots of the restaurant plus program. I think it would help if we could see exactly what you're seeing, so can you please send a screenshot? If you're not familiar with how to do this, here are a couple guides:For Mac: http://support.apple.com/en-us/***For PC: http://windows.microsoft.com/en-us/windows/take-screen-capture-print-screenFor iPhone and iPad: https://support.apple.com/en-us/***Once that screenshot has been saved to your computer, you can send it to us as an attachment and we'll be happy to look into this further.Thank you for your understanding.Regards,*** KManagerLivingSocial Customer SupportRegards,*** K"Regarding your rejection: It looks like we have responded back to your reply. Please reply back to the original ticket if you have any further questions.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Regards,*** KManagerLivingSocial Customer SupportTell us why here...
Complaint: ***
Here are there copies of emails I received as examples. I followed the terms and should have received the correct amount back to my credit card.
Sincerely
Attempted multiple times to purchase a voucher for *** Club membership for $35. The order would not go through, despite trying different method (tried 2 different credit cards and *** account). I contacted LivingSocial customer service via chat about this problem on July 21, 2018. The rep took my information and stated that she was passing the issue on to her supervisor, who would email me when a resolution was reached. She also took my phone number. Three days passed and I was never contacted. I contacted customer service again, and again went through the same process of giving my information, being promised that I would be contacted. Again, nothing. This is terrible customer service, and false advertising since the voucher is seemingly unavailable for purchase. Customer service reps are making false statements!
Hello ***
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@livingsocial.com.
Regarding your complaint: I am truly sorry for the difficulty and I absolutely understand your frustration.
For security purposes, our system prevents orders from processing if it thinks they might not comply with our terms of use. However, certain orders can be occasionally blocked by accident. I'm truly sorry that this happened in this case. We're doing everything in our power to improve our system so that we can avoid complications like this in the future and make sure your orders process smoothly.
However, it looks like you were able to complete your purchase on 07/30/18.
If you have any additional questions, please reply to me through the direct email from LivingSocial.
Thank you for your understanding.
Kind regards,
***ManagerLivingSocial Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me.
Sincerely
I had purchased 5 counts of New York city attractions passes for total of $420 on 7/20/2018 from your website. The passes were sold by a company called smart destinations. My family members travelled from UK and India just to visit New York on this weekend. However, when we went to visit Empire state building the next day, your passes did not work. We were standing in queue for 2 hours trying to get hold of you guys and smart destinations. Finally we were told by smart destinations that you have sold us expired passes. When we looked at the passes, it said Purchase date: Jul/21/2017, which is 1 year in past. Why would you guys do such a thing? This is insane as we purchased the passes from your guys on 7/20/2018. In short you sold us expired passes which were just a piece of useless paper for us. I then chatted with one of your agents who acknowledged the problem but did not help as it was a Sunday. Finally we had to shell out money from our own pockets to visit the attractions. When I demanded a refund your chat agent refused. This is ridiculous. I am not able to use your service when I wanted to because you sold me wrong passes. Today, on Monday, I receive email for new passes but now they are of no use to me. When I wanted to use them on the previous weekend it did not work. You sold me expired passes! So I paid all the admission fees directly at the counter of the attractions. My family members came to visit new york but instead had to waste precious time hassling with you guys. I want a refund of my $420. Keep your expired passes with you.
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@livingsocial.com.Regarding your complaint: we're very sorry to hear about the frustrating circumstances you had to deal with while on your vacation! After checking, it appears these passes do have the correct purchase date listed on them. I know you mentioned that we have since reached out to you confirming that your original passes were expired, but I haven't been able to find that correspondence unfortunately.I’ve emailed you directly. If you wouldn't mind replying back to my direct email with a forward of the email you'd received from us about the expired passes, I'd be happy to look into this further.Thank you for your understanding.Regards,***ManagerLivingSocial Customer Support
Complaint: ***
I am rejecting this response because:
Business claims the dates on passes are correct. However, they have manually updated the dates on the passes from the back end AFTER I complained to them. This is highly unethical for them to erase all records regarding their error and fix their tracks on the back end after receiving the customer complaint. However, I have everything documented.
I have attached screenshots of passes with the wrong dates (showing purchase date of 1 year in past). I am also attaching the chat conversation which I had with your representative. The representative at that time was also seeing those wrong dates. Everything should be evident from the attachments.
May be you or smart destinations have changed the dates on passes after I complained to both of you. This is not a fix to my problem, I have already purchased the entry tickets directly at the attraction counters because your passes did not scan at that time because you sold me expired passes. I am not telling my family members to come back to USA again from india and UK because the passes have been secretly fixed by you.
Sincerely
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Trevor in ticket ***.In ticket ***, it was stated:"Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@livingsocial.com.Regarding your complaint: we're very sorry to hear about the frustrating circumstances you had to deal with while on your vacation! After checking, it appears these passes do have the correct purchase date listed on them. I know you mentioned that we have since reached out to you confirming that your original passes were expired, but I haven't been able to find that correspondence unfortunately.If you wouldn't mind replying back to this email with a forward of the email you'd received from us about the expired passes, I'd be happy to look into this further.Thank you for your understanding.Regards,***ManagerLivingSocial Customer Support"Regarding your rejection: I apologize for any inconvenience here. I can confirm that our system processed your refund successfully on 7/30/2018. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.I hope this clears everything up. Please let me know if you have any other questions.Regards,***ManagerLivingSocial Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Purchased a voucher from an out of town restaurant. Unable to dine because our party was approached by two aggressive men. They were trying to solicited us for money but we informed them we weren't interested. One man raised his shirt up at us to display what appeared to be a small hand gun. We pulled off to never return to that area. After notifying Living Social of our encounter we were told we would not be able to receive a credit, refund or anything for our unused voucher. It was not worth putting the lives of our family members lives on the line trying to redeem this 13.00 voucher. Living social had no remorse in trying to understand our situation. It is very unfortunate that they never consider the customer concerns or complaints. They are only worried about their hidden policies on purchase returns. I highly recommend not purchasing any vouchers from an establishment that feels its customers lives are not worthy when visiting these area businesses. They do not check the credibility of these businesses or the areas in which they are located before they place these items up for sale. BUY AT YOUR OWN RISK! I was only asking for a credit if the money could not be refunded.
Purchased a voucher from an out of town restaurant. Unable to dine because our party was approached by two aggressive men. They were trying to solicited us for money but we informed them we weren't interested. One man raised his shirt up at us to display what appeared to be a small hand gun. We pulled off to never return to that area. After notifying Living Social of our encounter we were told we would not be able to receive a credit, refund or anything for our unused voucher. It was not worth putting the lives of our family members lives on the line trying to redeem this 13.00 voucher. Living social had no remorse in trying to understand our situation. It is very unfortunate that they never consider the customer concerns or complaints. They are only worried about their hidden policies on purchase returns. I highly recommend not purchasing any vouchers from an establishment that feels its customers lives are not worthy when visiting these area businesses. They do not check the credibility of these businesses or the areas in which they are located before they place these items up for sale. BUY AT YOUR OWN RISK! I was only asking for a credit if the money could not be refunded.
Bought a voucher for postalcontacts.com for biofinity lenses. when I tried to redeem the voucher postalcontacts.com stated that they do not sell biofinity contacts. livingsocial is refusing to refund the amount paid. I have exchanged numerous emails and chats with livingsocial and they refuse to refund the money.
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@livingsocial.com, Ticket #*** for reference. If you have any further questions or concerns, please reply to that email directly.Sorry for any trouble with this deal.On the original screen where you made this purchase, https://www.livingsocial.com/deals/gg-biofinity-contact-lenses-6-month-supply-4, we included a full description of the deal. The terms and conditions of the offer as well as anything you should know before making your purchase will always be included on this page.In this case, the description included the following:"Upon redemption, customers can specify their prescription details on PostalContacts.com. You may select a different prescription for each eye as necessary. A valid contact-lens prescription is required for the lens type you wish to purchase; if your prescription is for a different lens type, ask your eye-care provider to add the lenses you want to your prescription file before you order and refit you for Biofinity soft contact lenses."The Fine Print for this deal indicates that it's Final Sale. Although we're unable to process a refund in these circumstances, a Trade-in for your vouchers had been previously offered as an exception to our policy, which has been enabled on your account as of 07/13/2018, which is available to utilize until 01/15/2019. If you have any questions regarding the Trade-in process, feel free to let me know.Thank you again for your patience, and please let me know if you have any other questions or concerns.Regards,***SupervisorLivingSocial Customer Support
I purchased a voucher for 2 for the Meadowlands fair in nj in the sum of $69 to be used between 6/21-7/9/2018. When I went to redeem it at the fair, the lady at the ticket window said they donot accept these vouchers. I have been calling, chatting with the CSR on their site and emailing them for several days now and they wont assist in getting me a refund. Livingsocial is the biggest scam, most of their vendors dont accept their vouchers and the ones that do do a terrible job. I want my refund
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@livingsocial.com.Regarding your complaint: I apologize for any inconvenience here. I can confirm that our system processed your refund successfully on 7/11/2018. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:Refunds issued as Deal Bucks are available for use in your account immediately. They will automatically apply to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at www.livingsocial.com/mystuff.I hope this clears everything up. Please let me know if you have any other questions.Regards,***ManagerLivingSocial Customer Support
I purchased a Sealy Response Performance 14" Cushion Firm or Plush Pillowtop Mattress Set with Posturepedic Technology™ from Living Social on 6/9/18. I received a confirmation on 6/13/18 stating that the item was with shipper STI for delivery and would be delivered within 3-7 business days. The shipper never contacted me and I never received the item. Per Living Social's website, the item should have been delivered within 3-4 weeks of purchase (NLT 7/6/18). I have not received it. One week ago I contacted Living Social to request assistance in obtaining delivery information from the shipper. They have been unable to provide any information regarding the item or when it would be delivered. I contacted them today to request a refund. The stated they will not refund my money because the item was "Final Sale". I explained that they have not provided the item per the terms of the purchase and so are required to refund my money. They still refuse to issue a refund despite the fact that they have not provided the item and are unable even to provide an estimate of when the item could be delivered. It is not legal to retain my payment if they cannot provide the item purchased.
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@livingsocial.com.Regarding your complaint: According to the delivery company, the item has been returned to its original sender. I've gone ahead and issued you a full refund and removed this order from your account. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerLivingSocial Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I purchased 4 Airport Parking Vouchers from Living Social on my mobile phone on 11 June, 2018. When going to use the vouchers the application on my phone kept crashing when accessing the vouchers. I tried to get a refund on 15 June, 2018. When trying to get the vouchers refunded, the customer service representative, said I should have reviewed the return policy when I signed up for living social (which was probably 6 to 8 years ago). I explained that there was no return policy information when I purchased the item. The representative told me I could have found it online. I continued to explain that I purchased this on my phone and do not use living social on their website. The representative kept telling me that its all the same. I then went back on the application to the product screen and purchase screen, and there is definitely nothing that explains the return policy. I just wanted my $44 refund, but ended up going in circles with the representative. I then spoke to the manager and that individual was even more condescending to me. When I asked for the corporate contact information, the supervisor gave me the contact information to their customer service department rather than somebody higher I could speak to. I gave up at that point. I never had this bad of a customer service experience and felt like I was talking to a brick wall.
Hello ***,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@livingsocial.com.Regarding your complaint: I've found this purchase, but it's not in the account associated with this email address. It looks like you have two accounts created with different email addresses. This purchase is in your account associated with ***@yahoo.com (which might have been part of the issue initially accessing the voucher).I'm really sorry for any trouble this has caused. I've just issued you a full refund and removed this Voucher from your account. Please allow up to 10 business days for this to be reflected on your statement.I’ve also emailed you directly. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerLivingSocial Customer Support
I provided proof of purchase for a Livingsocial deal I purchased and I even provided a copy of the living social deal I purchased and they said they can't find the deal and won't return my money. I even submitted my bank statement showing the money deducted from my credit card on the date of purchase. There system has a glitch and has no record of me purchasing this voucher and even though I submitted proof they still refuse to refund my money.
Hello ***,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@livingsocial.com.Regarding your complaint: Sorry for any confusion!I have located this purchase in your account associated with ***@aol.com. To expedite this process in the future, it's ***ful if you contact us using the email address associated with your LivingSocial account, or include it with your initial request.The Deal Bucks have already expired and are no longer available to use. Although some Deal Bucks do not have an expiration date, some Bucks issuances do. We'll always let you know if your Deal Bucks have an expiration date when they're issued.However, as a one time exception I have reissued the Deal Bucks in the amount of $124.00. Please note they will expire after 180 days and wont be able to reissued again.You can view your Deal Bucks balance, history and other details by visiting www.livingsocial.com/mybucks. You can also navigate there by visiting My Account and selecting Deal Bucks.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerLivingSocial Customer Support
I purchased item thru Living social for voucher for *** I then ordered the personalized sign from *** Received it with the name on the sign misspelled. I contacted Living Social and they say I need to go thru *** I contacted Personalized Planet and they gladly refunded my shipping cost which is the only monies paid to Personalized Planet from me. They referred me back to Living Social who I paid the $7.99 cost of the sign. Living Social will not refund me the money even though I received a personalized sign with the wrong/misspelled name on it and can not be used. I paid Living Social for the sign not *** I am requesting a refund.
Hello Sharon,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from help*** We apologize for the inconvenience regarding your purchase of "One Custom Home Decor Sign."I am truly sorry to hear about the experience you had redeeming this Voucher. We're always working to make sure every deal is unique, fun, and a great value. I sincerely apologize that we haven't delivered in this case.To help make up for the trouble, I just issued you a full refund and removed this Voucher from your account. Please allow up to 10 business days for this to be reflected on your statement.I hope this helps to right the situation. We love having you as a customer and want you to continue to love using LivingSocial. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.Thank you again for reaching out to us. Please let me know if there is anything else I can do for you.
Regards,
Joshua GSupervisorLivingSocial Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Sharon C
I used an ad in Living Social to order from Video Editor 6 video tapes to be converted to DVD.
After several months of not receiving my DVD's, I contacted Video editor and they said they were very busy. I ordered these in August 2017 and last week received my video tapes but no DVD's or explanation. Since this ad was run thru Living Social, I contacted them and they said they were not responsible for that. It would seem to me that if they are going to promote and use these services, they should back the orders. They once again said I should contact Video Editor which I have tried to do via the internet as well as telephone with no response.
It seems to me that Living Social should not use these services id they are not going to back the the ad.
editor
I used an ad in Living Social to order from Video Editor 6 video tapes to be converted to DVD.
After several months of not receiving my DVD's, I contacted Video editor and they said they were very busy. I ordered these in August 2017 and last week received my video tapes but no DVD's or explanation. Since this ad was run thru Living Social, I contacted them and they said they were not responsible for that. It would seem to me that if they are going to promote and use these services, they should back the orders. They once again said I should contact Video Editor which I have tried to do via the internet as well as telephone with no response.
It seems to me that Living Social should not use these services id they are not going to back the the ad.
editor
Company essentially attempted to steal money by voiding all accumulated dealbucks in my account without notification of any kind. I found out when I made my mother's day gift purchase. Company eventually returned funds but would not apply any of the funds to the recent purchase. They instead cancelled my recent purchase and voided the voucher. Now mom has a terrible experience trying to redeem the voucher and I need to figure out an alternative solution. Ruined the mother's day gift and they are holding funds in captive.
Hello ***
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@livingsocial.com.
Regarding your complaint: The Deal Bucks in your account were part of a LivingSocial promotion called LivingSocial Paid Plus. This promotional offer was valid back during 2011-2014. The Deal Bucks that represented the $20 monthly fee you paid had expired due to inactivity, but were only valid for a maximum period of 5 years from the date of issuance. The $5 monthly credit that was received as part of this promotion had a stipulation that these bucks were only available for use during the month they were issued and expired 30 days after issuance.
Typically, at our discretion, we may reissue any Bucks that expired due to inactivity as a one time courtesy. The majority of the Deal Bucks in your account back in 2014 have expired per the terms of this promotion and should not have been reissued. In addition, any Deal Bucks you received for the $5 monthly credit would not be eligible for reissuance due to the specific terms of this promotion. Based on these terms, the correct credit amount you should have been reissued was $185. While we will honor the $345.35 credit that was reissued for these promotional credits as a one time courtesy, this credit was issued in error.
This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Deal Bucks expiring soonest are always applied first. If you sign into your account at www.livingsocial.com/mybucks, your Deal Bucks balance is displayed there.
Any Deal Bucks that you received as a token of goodwill or through a promotion are non-refundable to cash for any reason.
If you have any additional questions regarding our policy, you can find more information by heading to our website and viewing the link that I've provided below:
https://www.livingsocial.com/terms
With regards to your recent purchase for a voucher gift at *** Massage, the purchase had been completed prior to the Deal Bucks being reissued, which is why your credit card was charged. Unfortunately, we do not have the functionality to change out payment methods after a purchase is made. The agent refunded your voucher, as that was the only way for you to apply the Deal Bucks credit on your account to that purchase. Our apologies for any inconvenience that may have caused.
Thank you for your understanding. If you have any additional questions, please reply to me through the direct email from LivingSocial.
Kind regards,
***ManagerLivingSocial Customer Support
Livingsocial advertises "local" deals and in my local deals there was something I purchased where I could convert 500 photos to dvd. As I have done numerous purchases with them over many years I have never had the need to feel like I need to examine everything for restrictions. After I purchased them I went to look for how to redeem like normal and that is where I saw that this was a local deal only but for Illinois.......Not NY and not Long Island. There should be no reason why anyone would think that they should have to travel 15+ hours just to redeem a voucher. My trip would offset the "savings" I would have gotten. I think they fully tired to play bait and switch with its customers and I feel its disgusting. I have purchased these same deals in the past where converting photos if not local you were able to mail them in. I contacted customer support and they fed me well it was in the fine print but that is no excuse for them breaking their own advertising. This was fully misleading and misrepresenting of what was offered.
I had ordered two Tricycles from them, they are both not able to be put together, the pieces do not fit/or either they are the wrong pieces who knows. They will not take them back, they said it was passed the 14 day mark, which I told them that they were both Birthday presents so they were not opened right away. What are we supposed to do with to tricycles that are faulty, they were for 2 ones years olds birthday.
Hello ***
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@livingsocial.com.
Regarding your complaint: I’ve sent your return labels to your email address. Print the labels and return the items for free. Check the status of your return by visiting www.livingsocial.com/mystuff. Locate the item you returned, then select “View Details” and “View Return Status.” When we receive the item, you’ll be refunded to your original form of payment within 10 business days.
Most LivingSocial Shop items offer free returns and can be returned within 14 days of delivery (unless otherwise stated in the Fine Print). Although your item was delivered on 3/30/18, I’ve gone ahead and made an exception in this case.
We understand that as a new customer, you may not be aware of our policy, but if you ever want to return a goods item in the future, be sure to check out the tips on our FAQ, How do I return a LivingSocial Shop item?
Thank you for your understanding.
Regards,
***ManagerLivingSocial Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. Although they are letting me return these items, they should watch type of items they are selling and make sure they are durable and reliable products.
Sincerely
I paid for a service that was not what I paid for and did not know it would be the service until I had it done. I contacted living social and they do not want to refund me the price. If I paid for a microdermabrasion that is exactly what I expect and when I don't get that I want my money back.
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@livingsocial.com.Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this LivingSocial deal. We're always working to make sure every LivingSocial experience is both fun and a great value. I sincerely apologize that we haven't delivered in this case.To help make up for the trouble, I've issued $82.40 in Deal Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed. Please note that by doing so, I have also voided the initial credit of $27.46 offered to you.Any Deal Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.livingsocial.com/mystuff.I hope this helps to right the situation. We love having you as a customer and want you to continue to love using LivingSocial. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.Thank you again for reaching out to us. Please let me know if there is anything else I can do for you by replying directly to the email I sent via [email protected] you for your understanding.Regards,***ManagerLivingSocial Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I purchased A voucher for which I chose not to use and redeem the voucher for another purchase however I did not see a purchase within 24 hours so I received a notification That my original about you would be restored as I did not find another voucher to use It on.
At the current time I see another voucher I would like to purchase and Wish a to refund the 1st unused voucher for purchase on a New voucher.
I'm currently being told I'm past the time for a refund but I'm not asking for a Refund but only of voucher to use for a new purchase which I may use at this time.
I feel none of this was clear at the very 1st time I tried to refine my voucher it sounded as if I could refund my about your again when I found a new service I wished to purchase.
Thank you for any additional time or support to help me addressed this issue.
Sincerely
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@livingsocial.com.Regarding your complaint: I’ve reviewed your request for a refund, but unfortunately, this Groupon is non-refundable. Please be aware that due to our return policy, we can only offer refunds within three days of purchase for Local deals.However, as a courtesy I have extended the option for you to Trade In your voucher. If you’re not able to use your Groupon, you can Trade In for another deal! Here's how:Head to My Groupons on the mobile app or website. Don't have the mobile app? Download it here.Select your dealSelect Trade In NowFollow the instructions to Trade In your voucher for a new dealTake your time finding the right deal!You can start or restart the Trade In process up until 14 days after this voucher expires.If the deal you find is less than the amount you originally paid, we'll leave the difference in Groupon Bucks to apply to a future purchaseThank you for your understanding.Regards,***SupervisorManagerLivingSocial Customer Support
This company sells invalid vouchers.
I had purchased the following vouchers form Livingsocial and they have issued invalid vouchers. When you try to use their vouchers, the business either states that they do not accept Livingsocial vouchers or they were not paid for/voucher names were not transmitted to the merchant this they are invalid. Everyone should beware as this company sells you vouchers that are invalid. I had contacted Livingsocial and they said they don’t care and to blame the merchant they sold vouchers for.
Le Reve
Libretto Pizza
*** 100
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from ***@livingsocial.com.Regarding your complaint: I understand how frustrating it can be when having difficulty redeeming your LivingSocial vouchers. As previously stated in your correspondence with us we are unable to issue credits or refunds for expired vouchers. As a one-time exception I am able to issue credit for the Alfredo 100 deal. I have issued $71.20 in Deal Bucks to your account. This credit will automatically apply at checkout and is valid for 180 days. We will be unable to extend this exception to the other vouchers that you had referred to.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerLivingSocial Customer Support
Complaint: 12796079
I am rejecting this response because:
Issue is not resolved because company sold invalid vouchers that were not honored at the business at the date specified. They should allow courtesy credit for all vouchers affected instead of profiting from invalid vouchers.
Sincerely,
Daniel Tang
Hello Daniel,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Benjamin in ticket #71952466.In ticket #71952466, it was stated:"Hello Daniel,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from [email protected] your complaint: I understand how frustrating it can be when having difficulty redeeming your LivingSocial vouchers. As previously stated in your correspondence with us we are unable to issue credits or refunds for expired vouchers. As a one-time exception I am able to issue credit for the Alfredo 100 deal. I have issued $71.20 in Deal Bucks to your account. This credit will automatically apply at checkout and is valid for 180 days. We will be unable to extend this exception to the other vouchers that you had referred to.If you have any additional questions, please reply to me here.Thank you for your understanding.Regards,Benjamin MManagerLivingSocial Customer Support"Regarding your rejection: Sorry for the trouble you’ve had with these Vouchers. For situations like this, we can only offer a credit in Deal Bucks to help make up for any trouble. Fortunately, this credit is easy to use—it automatically applies at checkout—and you have plenty of time to use it.To make this right, we’re issuing you $86.00 in Deal Bucks for the remaining four vouchers in question. This credit is available for you to use immediately and will expire in 180 days.Any Deal Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.livingsocial.com/mystuff.Thank you for your understanding.Regards,Karman KSupervisorManagerLivingSocial Customer Support
I placed an order for a camera on April 4th and the item should have shipped 2 days later according to the website.I have been waiting for a tracking number for almost 10 days and finally called and was able to get someone on the line.The representative could not help and I asked to speak to a supervisor or at least to someone based in the USA since the connection is better and they usually are able to assist better. I was told this is impossible. I went back to the website and tried to complain via customer service https://www.livingsocial.com/customer_support#select-issue
Unfortunately that link does not work as the page doesn't load I also looked at the -about the company-section and there is another link https://corporate.livingsocial.com/ourcompany
if you scroll down there is a hyperlink that says "if you ever have a problem, we will work hard to fix it" When I clicked on that link I got a 404 error. Clearly this company is avoiding properly servicing their customers.I don't want a refund, I want the product that I purchased 10 days ago. This product is STILL for sale on the website so they cannot claim they no longer have it in stock.I also want to say that the customer service has repeatedly tried to offer a refund even when I expressly stated I want the product that I ordered to be delivered ASAP. If they are still selling it online then it should be available to ship to me ASAP.I also had to call them to follow up, had I not called and waited and followed through they would have just kept my money. I wonder how many other people are also waiting for products they likely will not receive unless they followup with phone calls to overseas call centers that are set up to be a bigger inconvenience that support.After over an hour on the phone I was finally able to get a supervisor email to escalate and apparently there was an exchange of info that I was not allowed to see according to ***.I specifically asked him to cc meintherequest but he didnt
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for any frustration, and for all the back and forth.Good news! Your product is on its way, and your tracking number has been sent to you in a separate e-mail.
You can keep an eye on your shipment's progress by visiting***Thanks for your patience, and please let me know if you have any more questions.
Regards,
***SupervisorLivingSocial Customer Support