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I purchased a voucher through LivingSocial for a TSA Precheck/discounted hotel stays code for $130. I set up an appt through an affiliate of the TSA precheck program through universal enrollment center At the Identigo location in wheat ridge Colorado. At Identigo, where the TSA precheck interview is preformed, they could not figure out how to redeem either of the codes living social provided for the voucher, so I had to pay out of pocket for the appt that day. Identigo said to reach out to TSA for a refund, which I did and they said to reach out to livingsocial. Upon reach out to living social, providing them with an email from TSA saying the code was never redeemed, livingsocial says they will also not refund or credit me the money for the unused services due to “fine print” only thing I can find in the fine print and a statement that says they won’t refund after 3 days, but TSA took longer then 3 days to respond to me from the beginning. At this point I’ve paid $130 for the voucher that was never used, and $80 with TSA for the actual service provided. My fiancé purchased the same voucher through Groupon, same company as living social, went same day as I to appt, she also had trouble redeeming voucher and Groupon refunded her the $130.
Hello Tom,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: my apologies for the continued trouble.I would like to provide you with an update on your refund request. We have reviewed your case one more time and were able to issue a full refund back to your original form of payment.The refund was successfully processed to your PayPal account on 07/23/2020. While we issue all refunds immediately, please allow a few days for the refund to appear on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Olga M.ManagerLivingSocial Customer Support
We purchased 5 concert tickets for a concert that was to take place on 4/19/20. The concert was then rescheduled to 6/26/20 but that was also postponed and on May 4th LivingSocial sent an email stating we would be notified when it was rescheduled. On 7/3/20 I had still not heard from LivingSocial but was on the venue website and saw this show was rescheduled to 5/7/21. With this being over a year past the original date of the show and most of the members of our group not being able to make this new show date I read the refund policies to see if there was anything we could do. LivingSocial concert tickets are final sale but they have an Extraordinary Event Policy in which it states "*This policy only applies to purchases made directly on livingsocial.com. If you are redirected from the LivingSocial “BUY” button to a third party’s site, please contact the seller directly for any issues regarding your purchase or the event." We purchased our tickets directly through LivingSocial so this policy would apply to us. In regards to rescheduled shows the policy states "Rescheduled Event. If an event is rescheduled, we will refund the amount paid upon request by the purchaser."
So I reached out to Living Social on 7/3/20 in order to receive my refund back on to my credit card. I was told at this time the event was not rescheduled so they would not refund the money, despite this being in fact rescheduled plain as day on the venue website. I then reached back out to them on 7/4/20 via Twitter to find out what is going on with this event. They did not respond until 7/5/20 stating that this show had already been refunded in the form of Groupon Bucks. 1) My Groupon Bucks said that I had $0 in my account so that was not true, but 2) no where did I request a refund in the form of Groupon Bucks and no where on the website did it state that would be the form of repayment. I have contacted them again on 7/6 and 7/7 in order to get this refunded properly back to the credit card. They have refused saying their policy is only to refund in Groupon Bucks, and when I have asked to see where that policy is stated they will not provide me with said policy. I have pointed to them numerous places on their website where it discusses refunds and how Groupon Bucks is never once mentioned in their refund policies, and how the word Bucks barely appears in their terms and policies pages and none of its appearances are in relation to refunds. I have asked numerous times for this to be refunded on the card and if that would not be done to leave the tickets as is so I can seek other routes (disputing the charge through the bank or contacting the Revdex.com) but instead they have chosen to just finally refund it in Groupon Bucks on 7/7/20 without my consent to do so. I can split Groupon Bucks amongst 5 people, and since this is not even stated in their policy that this is their form of refunding I refuse to accept this is a refund and are hoping you can help us get our money back.
Hello Ashley,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: my apologies for the trouble with your purchase.I'm really sorry for the inconvenience, but I'm unable to offer a refund to your original form of payment due to our agreement with the ticket seller.If you don't want to use your Bucks right now, there is no time limit to find another deal that works for you. And I'd be happy to help you with any other questions or issues you might have.I'm sorry that we're unable to offer more flexibility here, but let me know if there's anything else I can do for you.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Olga M.ManagerLivingSocial Customer Support
I purchased a product that has not been delivered. I purchased two different colors of same items, only one was delivered. Encountered incompetence with first Customer Service agent when attempting to reconcile the situation. Executed several email exchanges over the next week+ to have item replaced. During the back & forth - I decided it would be quicker to transact a repurchase on my own, to replace the undelivered item as these were intended to be gifts. The second delivery had only partial product in the box - obviously someone had pilfered the contents. In replying to the same thread, I was met with incompetence yet again - the agent unwilling to check the history on my account, instead starting from scratch again in spite of pleas to look at history. At present, I'm almost 5-weeks beyond the first delivery date and more than a week beyond the second with no resolution. Have sent multiple emails pleading for reconciliation & replacement of the missing products with no success.
Hello Michael,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: I have reviewed your issue and the previous correspondence. It seems that another order was placed for you by one of our agents on 06/03/2020 to replace an item that had missing parts and shows as delivered on 06/09/2020.If you have any additional questions and any further assistance is required do not hesitate to get back to me.Thank you for your understanding.Regards,Pamela H.ManagerLivingSocial Customer Support
Complaint: 14417497
I am rejecting this response because: while I acknowledge that this last order (of four total) finally arrived in tact, with the product that was originally ordered in April. However, this response makes it sound like, we got right on it and fixed it so you should be happy. The truth is it has taken a couple of months and dozens of pleas to rectify the order situation but I am still out the money for a bottle - you'll say you refunded me in proprietary dollars but given this experience, I will never use the LivingSocial.com marketplace again. And since it is owned by Groupon, will look upon that retail space with much more scrutiny going forward.
Sincerely,
Michael
Several purchases made prior to pandemic tried to refund or even exchange . There is no human contact to discuss listed telephones have no monitoring . One service was cancelled by them and not even refunded (enchanted cottage foot reflexology) I have been trying to contact them with no luck . Nothing has been open since mid March.
Hello Dale,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: I have reviewed your issue and I can confirm that Order #1307199631 - prime-13-6 was refunded in the amount of $66.00 to Deal Bucks credit on 06/29/2020.Order # 1289465265 - the-enchanted-cottage-3 1 of two vouchers as still not used and not expired I have now refunded in the amount of $22.12 to Deal Bucks credit.Regarding the Order #1289465261 for studio-skin, it is not our policy to refund on used and redeemed vouchers, however in this situation I have exceptionally issued $24.32 Deal Bucks for unused service.Deal Bucks are available in your account immediately after they've been issued. You’ll need to manually apply the Deal Bucks in your account at checkout. Just check the box next to “Apply available Deal Bucks” under Payment Method, and the number of Bucks in your account will be deducted from your total.If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Pamela H.ManagerLivingSocial Customer Support
I ordered an outdoor patio set. Apparently it comes in 3 boxes and 3 different shipments. I placed my order on May 1 and site said would receive in 7 days 14 at the latest. I had UPS email stating I was getting a shipment on Friday May 8, that never came. I then got another notice and received shipment on May 14. I did receive 1 box marked box 2 of 3. I contacted customer service and they said I should be getting further shipments. I received a second box on Friday the 15th. this was box 2 of 3. I contacted customer support and have not received any communication since the first. I sent another email to support asking for confirmation of the 3rd box and when I might receive it. No reply. In both emails I requested my money back. Neither of the 2 boxes received have any hardware or instructions in and arent't enough pieces to complete a piece. this is unacceptable. The very least they could do is respond and give reassurance that I will be getting what I paid for. After going back and reading reviews since my purchase, I am not alone in my dissatisfaction.
Hello Valerie,
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.
Regarding your complaint: I have checked your order and see that it was delivered on 05/13/2020.
Unfortunately, I do not see any information regarding 3 separate shipments. May I kindly ask you to provide me with the screenshot showing all 3 shipments?
I have also checked our correspondence with you and see that this issue has been escalated and we are currently working on resolving it. Once we have a resolution, we will contact you.
I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
Thank you for your understanding.
Regards,Olga M.ManagerLivingSocial Customer Support
Complaint: 14374753
I am rejecting this response because:
My complaint has still not been addressed to my satisfaction, I’ve repeatedly asked for a refund which has been ignored. They finally get the missing box to me and it has no hardware or directions and is missing cushions. This has been going on for over a month. How do I get my refund? Please advise
Sincerely,
Valerie
Hello Valerie,
Regarding your complaint: my apologies for any trouble you may have experienced.
I see that our Goods team has already sent you the return labels and you were able to schedule the pick up. Once we receive the packages, a refund to the original form of payment will be issued.
If you have any additional questions in the meantime, please reply directly to my email.
Thank you for your understanding.
Regards,Olga M.ManagerLivingSocial Customer Support
Re: Living Social Intertrips Voucher for Splendid China $1298
RE: Voucher #1258628737 Purchased 10/25/2019. Redeemed 12/10/2019
This tour was banned by both the Chinese and American Governments. We were told that Living Social would refund our purchase amount. I have attempted to contact their Customer Service via e-mail several times to inquire on what they plan to do. I cannot get a response.
I would like them to give us a full refund of this purchase, since none of the problem was ours. If they are unwilling to do that, then I need a statement of refund denial, so that I can proceed through other avenues for a remedy.
I need some kind of communication with the company.
Thank you.
Linda Smith
Hello Linda,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: I can confirm that our system processed your refund successfully on 03/03/2020. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Reneishia TManagerLivingSocial Customer Support
I purchased a voucher for $15.00 off $30.00 at *** Restaurant in Mount Prospect, IL. The voucher expired 1/23/20, but I went to dine on 1/22/20. When the check came and I went to use my voucher, it stated it was already redeemed, which was untrue. I tried to contact Living Social via through the App Portal, but no one responded. When I found their phone number on 1/23/20, I called and was told by a Customer Service reps that my voucher was non-refundable. I didn't buy it so that when I went to redeem it I couldn't use it, and wanted to give them $15.00 for nothing. Then then said they wold give me another voucher for the same restaurant, but I do not want to go back there again. My call was escalated and I was told the same thing, that my voucher was not refundable. So they refuse to honor my voucher which I bought and tried to use in good faith, and now since they refused it's redemption, they're telling me they will not give me my money back. AND I had to pay full price for the check! Now they said I have to wait another 48-72 hours to get an email from them about this issue.
Hello Dorann,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: My apologies for the trouble surrounding your *** voucher. As previously stated by our Support Staff - we have confirmed with *** that your voucher was redeemed on 8/22/19 via your mobile device. As such, we are unable to issue a refund or credit for this purchase.If you believe that this voucher was redeemed in error, we highly encourage you to contact the merchant so they can contact ***'s merchant support to authorize reversal.Thank you for your understanding.Regards,Ryan M.ManagerLivingSocial Customer Support
Complaint: 14110297
I am rejecting this response because: I have no record of going to *** that evening. Please provide proof.
Sincerely,
Dorann
Hello Dorann,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence, including your thread with my colleague Ryan in ticket #***.In ticket #***, it was stated:"Hello Dorann,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence.Regarding your complaint: My apologies for the trouble surrounding your *** voucher. As previously stated by our Support Staff - we have confirmed with *** that your voucher was redeemed on 8/22/19 via your mobile device. As such, we are unable to issue a refund or credit for this purchase.If you believe that this voucher was redeemed in error, we highly encourage you to contact the merchant so they can contact ***'s merchant support to authorize reversal.Thank you for your understanding.Regards,Ryan M.ManagerLivingSocial Customer Support"Regarding your rejection: I'm sorry to hear about your disappointing LivingSocial experience. We appreciate receiving feedback like yours, as we use it to review the deals we run on our site. We also address these kinds of issues with the business directly to ensure they don't happen again.To help make up for the trouble, I've issued $15.00 in Deal Bucks to your account. These Bucks are available to use immediately and will automatically apply to any eligible deal on our site until they run out. You can view your balance, history, and other details in your Account under Deal Bucks. While we're happy to make an exception for you today, please keep in mind that we will not be able to issue additional refunds of this nature in the future. Of course, if you ever run into difficulty redeeming your voucher, please don't hesitate to contact us.I sincerely hope you find your next LivingSocial experience to be more enjoyable. Please let me know if there is anything else I can help you with.Thank you for your understanding.Regards,Karman KManagerLivingSocial Customer Support
On December 18, 2019, I purchased a "***" parking voucher (online) for parking at BWI airport ("***" to be specific) for $40.00. I parked my car at ***, and flew out of town for a short trip.
On December 22, 2019, when I returned home from my trip, I went to my car, drove to the *** payment booth, and presented my "***" voucher for payment. I was told that they would not be accepting *** payments until January 5, 2020.
3 business days later, on December 26, 2019, I sent a cordial message (via email) to *** explaining that due to no fault of my own, I was unable to use their coupon at ***, and requested a refund of my $40.00. I was told that unfortunately, they could not issue a refund, and instead offered to transfer the credit to a different business who accepts *** vouchers. I replied to this message asking them to reconsider their position due to the fact that the error was between them and their partner ***, and not me. I was again given the same option as before.
Hello Mike,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal *** correspondence. I responded to you a moment ago via email from ***.com.Regarding your complaint: My absolute apologies for the inconvenience and confusion. On the original page where you viewed this deal (https://www.***.com/deals/towne-park-ltd-site-0893-***-express-13) we have section that lists any Fine Print restrictions. In this case, the Fine Print states: "Blackout Dates: 11/21/19 - 12/3/19, 12/17/19 - 1/1/20, 4/9/20 - 4/14/20, 5/21/20 - 5/27/20, 6/29/20 - 7/13/20, 9/3/20 - 9/9/20, 11/19/20 - 12/2/20, and 12/17/20 - 1/4/21". This would most likely explain why the merchant was unable to honor your voucher.Typically we are unable to issue a refund or credit outside of our standard return policy. That being said - I'm happy to offer a one-time exception to refund your voucher in full back to your original form of payment. We ask that you please allow up to 10 business days for this to reflect on your statement. Please note, while we are able to offer this option for you today - we would be unable to offer similar exceptions moving forward.Thank you for your understanding.Regards,Ryan M.Manager*** Customer Support
I cannot logon into the *** website. Neither am I able to redeem any purchases!!!This has been going on for about four days now. I have not been able use the app nor can I log on from any other device!!! Yesterday I was unable to redeem a previous $230 deal that I purchased a few weeks before. I still cannot log on today and have started getting 403 errors. I can't log in from my computer, the app, nor any place else. Their system does not even recognize me as even have an account anymore. There is no live customer service, but Chat messaging support is via the website, which I cannot logon to!!! There is no live person to speak with. My bank account was charged. I've tried clearing my cache, cookies, and browsing history to NO AVAIL.
This is so annoying to not have have any telephone support and to be charged for a service that I cannot even acquire because I have no access to the website from anywhere to access anything!
Hello Jane,
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.
Regarding your complaint in regards to your inability to log into your account. I am showing that the situation has been rectified and you are now able to log in. I am showing the issue was that the order in question was in your *** account versus Living Social.
I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
Thank you for your understanding.
Regards,
Erica SManagerLivingSocial Customer Support
On Wednesday, Dec 4, 2019, I purchased a living social deal, offered by Palm Beach Medical, for Seven Laser Hair-Removal Sessions on a Small Area; spending $99.00. My vouch number is LG-***. Nothing in the description of the offer stated that the procedure would not be effective for blondes.
I scheduled my first session on Thursday afternoon, January 2, 2020. After signing in and getting to the treatment room, the technician explained that the laser targets pigment, and, since I am a natural light blonde, it would not work for me. I immediately asked to be reimbursed for the deal as it is of no value to me. The technician, Veronica, said I would have to deal with Living Social. She also persuaded me to try the first session and then decide whether to pursue a refund. She also persuaded me to schedule a second visit to give a stronger dosage a chance before pursuing a refund. I did agree to the first procedure and had it that day, but I have experienced no reduction in hair growth in the few days since the procedure. I did schedule a second session, but do not want to waste my time or risk being denied a refund. I believe it is wrong not to disclose up front the limits of effectiveness.
No natural light blonde or person with gray hair should purchase this deal as there is not chance it can work for them. Without that disclosure the offer is misleading. Consequently, I am requesting a refund. I attempted several times to contact Living Social on Monday January 6, Tuesday January 7, Wednesday January 8, and Thursday January 9, 2020, with no luck. No phone number is provided and when provided a link to an email, no email form or address was provided and the computer froze up. The web site continually states “We're currently experiencing higher than normal contact volume. We appreciate your patience.” Consequently, it is not possible to seek resolution from Living Social.
Hello Susan,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: My apologies for the inconvenience surrounding your Laser Hair-Removal voucher. As per the Fine Print listed on the page where you originally viewed this deal: "Consultation required; non-candidates and other refund requests will be honored before service provided." As you confirmed that you decided to go through with the service after originally being considered a non-candidate (as well as the voucher being marked as redeemed) we typically would be unable to issue a refund or credit in this scenario.That being said, we are able to offer a one-time exception to issue a full refund back to your original form of payment. We ask that you allow up to 10 business days for this to reflect on your statement. While we are happy to extend this option to you today, please note that we would be unable to offer similar exceptions moving forwardThank you for your understanding.Regards,Ryan M.ManagerLivingSocial Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Susan
I purchased three gift certificates for a local pizzeria. The restaurant will not accept them and has informed me that they did not ever authorize living social to sell these gift certificates. So living social has taken my money, not delivered what I purchased and absolutely refused to issue me a refund.
Hello Chris,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: our apologies for any confusion with this deal. After having reached out to ***r, we've confirmed that the merchant (*** Pizzeria) is honoring ***r certificates as of 1/8/2020. Given the merchant has been confirmed honoring the deal, we would not be able to refund the final sale certificates.I’ve also emailed you directly. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Trevor DSupervisorLivingSocial Customer Support
False customer service links. I clicked on the contact support link from the Living Social website from my laptop even and the agent that responded a day later tells me he’s from Groupon and gives me a phone number to call to contact Living Social as if I’m the i
t.
His email is labelled Living Social ALL OVER IT btw. Meanwhile, time is wasting as my 3 day window is closing to return my massage discount, which was also shady. The massage company didn’t know about the discount and had flooded. So they weren’t even open for business!
I had to finally live chat and I am still waiting for the return to show up in my account. I have a record of emails from them avoiding my concern that their agent is claiming to be from Groupon. That agent never responded to my reply email either. They just keep replying with insulting emails saying I was confused and never bothered to even look into a false link. So I think they are scamming the 3 day return time period by giving customers the run around until it’s too late, then accusing us of being stupid.
I am posting a photo of the email as evidence on many sites to save people their hard earned money!
False customer service links. I clicked on the contact support link from the Living Social website from my laptop even and the agent that responded a day later tells me he’s from Groupon and gives me a phone number to call to contact Living Social as if I’m the i
t.
His email is labelled Living Social ALL OVER IT btw. Meanwhile, time is wasting as my 3 day window is closing to return my massage discount, which was also shady. The massage company didn’t know about the discount and had flooded. So they weren’t even open for business!
I had to finally live chat and I am still waiting for the return to show up in my account. I have a record of emails from them avoiding my concern that their agent is claiming to be from Groupon. That agent never responded to my reply email either. They just keep replying with insulting emails saying I was confused and never bothered to even look into a false link. So I think they are scamming the 3 day return time period by giving customers the run around until it’s too late, then accusing us of being stupid.
I am posting a photo of the email as evidence on many sites to save people their hard earned money!
Merchant falsely claimed batteries to be 9900 maH. They are ACTUALLY 1100maH, about as useless as a person needing a car battery sent a CELLPHONE battery! I asked for a refund, and Philippine agents keep telling me that I have to deal with this fraudulent merchant, who of course, IGNORES my demand for a refund.
Hello Greg,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: I can confirm that our system processed your refund successfully on 12/19/2019. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:Refunds issued as Deal Bucks are available for use in your account immediately. They will automatically apply to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at http://www.livingsocial.com/mystuff.I hope this clears everything up. Please let me know if you have any other questions.Regards,Karman KManagerLivingSocial Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 14038993, and find that this resolution is satisfactory to me. I would like to add they responded faster than I waited ON HOLD for their foreign "customer service agents" to look for a script to read that said to wait 48 to 72 hours to hear from the fake merchandise vendor! Of course, as usual, you guys know how to get through to the people who actually have the ability and authority to actually solve the customer's problem....thanks very much!
Sincerely,
Greg
I ordered a king size mattress for my son and the company delivered a CALIFORNIA King on Nov.30. Living Social was notified immediately of incorrect item and requested an exchange. At this time, all I have are multiple emails stating they are “investigating”. The error on their part should not be a detriment to the customer. Any “ investigation” within the company can be conducted concurrently and separate from resolution of the wrong item delivered.
Hello Nancy,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: I'm sorry again for the trouble. While there was an issue with your original order, your shipment is now on its way. To track your order, visit https://www.fedex.com/apps/fedextrack/?tracknumbers=1***.You can also track this shipment by visiting your My Groupons page, clicking View Details next to your order, then Track Package.Thanks for your patience, and I sincerely apologize for any difficulty you may have experienced. If you need anything further, please don't hesitate to let me know.Regards,Karman KManagerLivingSocial Customer Support
I contacted Living Social to report deceptive advertising. I elevated the issue to a supervisor. Both kept referring to their terms and conditions rather than compliance to the law.
Order#: ***
Deal concerned: *** Item ***
Country Code: US
This product claims to have 300mg of CBD. In fact, the entire BOTTLE has only 300mg of CBD! I would have to consume 3 bottles to get a daily dose of CBD! This is very deceptive, espcially considering that most CBD candies do have 300-1000mg CBD in EACH candy, so it is a reasonable expectation that one candy would have at least that amount.
Unfortunately, I opened the bottle before I noticed the deceptive advertising.
The customer services person stated the details are:
Size: 2oz. (30 hearts)
Suggested serving: 1 chocolate heart, 1–2 times per day
Ingredients and nutrional label: 60mg and 300mg
Lab analysis: 60mg and 300mg
Strength: 60mg or 300mg
Expiration date: 05/01/2020
Made in the USA
But, insisted that is the amount for the package, not the unit.
In fact, 1 chocolate heart, 1-2 times a day, is NOT 60-300 mg! And I bought the higher dosage, so it should be 300. 1 chocolate heart is not 300 mg. The label of the product says 300mg in large print, and 10mg each in very small print, not near the 300mg claim. And the nutritional label is too small to read. That is why it is deceptive.
All I was asking for is my money back, but they refused and kept referring to their tems and conditions, and did not acknowledge anything wrong ith the deceptive advertising. I do not want others to be equally deceived.
Hello Kaleene,
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.
Regarding your complaint: I'm sorry for any confusion. Unfortunately, we not able to issue a refund in this situation. After reviwing the deal page (https://www.livingsocial.com/deals/gg-cm-dark-chocolate-hearts-with-cbd) as displayed the package is for 30 Hearts (10mg CBD each) with the bottle totaling to 300mg Hemp Extract.
We always want you to be aware of all the conditions for a deal before you make your purchase. The Fine Print for this deal states that it's Final Sale, which means we're unable to cancel the purchase since it is as advertised.
I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
Thank you for your understanding.
Regards,
MaggieManagerLivingSocial Customer Support
Hello,
I had purchased a number of things using a different email that I no longer have access to and I cant remember the password to that living social account. Therefore I was not able to access my Livingsocial purchased items. Some of the items that I purchased were a massage from *** bowling package from *** in River Grove on *** Ave., and a few other things. I have tried to email them regarding getting access to those purchased deals by giving them my credit card number that I used to purchase those things with, as well as the screenshots of the purchase number for those items, but they told me to go and check the email, which again, I dont have access to any longer. I would like to request a refund for those items that were purchased, but that were not used since I payed for the service, but never actually used the service due to them not coming up with a solution for me to access my account.
Thanks,
Mary B
Hello Mary,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com, Ticket #*** for reference. If you have any further questions, please reply directly to that email.I'm sorry for any trouble caused by this particular issue.While I'm unable to issue a refund for these vouchers because they're expired, vouchers for Local deals can still be used at the business for the amount you paid. For example, if you paid $15 for a Voucher that has a $30 value, your voucher will still be worth $15 after expiration.Your expired voucher is only valid toward the products or services originally offered in the deal. You can review what those are by heading to My Vouchers and selecting "Credit Vouchers" from the drop-down. Then just select "View Voucher" to see redemption instructions and Fine Print terms.Unfortunately, forgetting the password to an account or having issues accessing an account does not exempt customer's from our refund policies. If your password isn't working and are unable to request a password reset due to issues with the email address used when signing up, you can contact our Customer Support team for assistance with providing copies of any vouchers you need access to. For your convenience, I've attached copies of all vouchers showing as "Available" on the account in the form of an email attachment in the separately email mentioned previously. To access the voucher, simply click on the download link to pull up the PDF and save it to your device, or print it like you would any other document.If you have any trouble using a voucher for the paid value, let us know and we'd be happy to help. Thank you for your understanding.Regards,Kevin SSupervisorLivingSocial Customer Support
I ordered two fast Chargers for my cell phone. The first one *** purchases October 31st 2019. $10.88. The second Fast charger is a *** S5, on November 4th 2019 $8.70.They don't work on my phone. I asked for a return label on both of these items and I haven't received what I wanted. They asked me if I want to exchange. I already brought the second one. I want to send both of them back. I just want a refund I don't even want to exchange.
Hello Malissa,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: our apologies for any issues with returning your recent orders. It looks like for 1 of your orders (***), you were recently provided a return label in support ticket #***.We have attached the return label for you to return the item for a refund. This return label expires 2 weeks from when it was issued (11/11/2019) so please be sure to mail prior. Once the items are received and inspected, a refund will be issued.In regards to your second order (***) the third party merchant should be replying to your most recent support ticket ***) shortly with a return label for that order as well,I’ve also emailed you directly. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Trevor DSupervisorGroupon Customer Support
I bought a voucher for a *** membership. I can't redeem the voucher because the online system rejects my redemption code. It gives me an error. Sam's customer service tells me the problem is on LivingSocial's end. LivingSocial's customer service is unresponsive in every form: they don't publish a phone number but you can request a call, which doesn't get returned. I've emailed and gotten an autoreply that the address isn't used anymore. I can't get their chat service to work. I don't know where to go from here.
Hello Ginger,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: I'm happy to help you redeem your voucher. We have reassigned a new voucher code. I've tested your redemption code, and it appears to be working properly. If you've already tried copying and pasting it directly, as well as using a computer (rather than a mobile device), it may also help to clear your cache: http://www.***.com/Clear-Your-Browsers-CacheFor your convenience, I've included the instructions and code from your voucher below.Instructions:1. Online redemption required.For the $30 membership option, visit: https://gr.pn/sams-club-30-pkg4. Enter your redemption code into the "Redemption Code" field and click "Continue."5. Enter member details and click "Continue."6. Your Instant Savings offer will automatically load to your membership card within 72 hours of activating your membership. Your eGift Cards will be emailed to you at the same email address used to set up your membership account. Allow up to 10 business days for delivery of $5 or $10 eGift Card after activating your membership online. Gift Card will be delivered as a physical product if membership is activated in club at the Membership Service Desk. Your $25 eGift Card will be delivered approximately three weeks after your first purchase of $25 or more on ***.com.Code: ***I hope this helps! Please let me know if you have any other questions.Regards,Karman KManagerLivingSocial Customer Support
I purchased a certificate and didn’t realize it expired so quickly. I was told “ but if you ever feel let down in any way when using your voucher or you have an issue with a product, we'll be more than happy to work with you toward satisfaction for future references”. The same offer is still being offered and they have offered no other resolution beside using the voucher for just the price I purchased. However the whole reason for these offers is to try a product at a discounted rate so if I am to use the voucher at its original value I do not get the same product or amount of product that was offered and why I initially purchased it. If they’re going to work towards customer satisfaction as they say then they need to offer more options. All I am asking is do you have the voucher re-issued for the same product so I can get what I initially paid for.
Hello Sue,
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.
Regarding your complaint: To help make up for the trouble, I've issued $127.99 in Deal Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.
Any Deal Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.livingsocial.com/mystuff.
I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon.
I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
Thank you for your understanding.
Regards,
MaggieManagerLivingSocial Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. This is all I asked for and wish it could have been resolved before going through all this hassle but thank you for making it right.
Sincerely,
Sue