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I purchased a 4 tickets for a local event through Livingsocial's website, paying for it through *** (credit card attached to ***) and the transaction went through. I received an email from Livingsocial that there was an issue with my payment and they were refunding the purchase and I will have to repurchase the item using a different method, no problem, I went to purchased the tickets again with a different card and that went through. I waited a few days to see when the first set would be refunded because the email I received said that is what was happening and it never was. I talked to someone through their chat feature explaining what had happened where I repurchased the tickets because their system told me to and I was told because of the fine print that they couldn't refund my purchase. No where in the fine print does it say anything about what happens when their system messes up and tells me I had to repurchase using a different method. I then talked to someone on the phone who said the same thing and I asked for a manager, conveniently the manager wasn't available and was told I would get a call back shortly. That never happened.
I fully understand when I bought the original tickets that they were non-refundable, so when they were refunded by them automatically on their website I was surprised. I only wanted 4 tickets and now have 8 because of a systems issue that you will not take responsibility for.
Hello Adam,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: I apologize for any inconvenience here. I can confirm that our system processed your refund successfully on 4/30/2019. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.I hope this clears everything up. Please let me know if you have any other questions.Regards,Karman KManagerLivingSocial Customer Support
On April 23, 2019, I was looking into the Living Social voucher T ***. I inputted the Living Social promotion code of "SALE3" at checkout and when I hit the "Apply" button, the page scrolled down to the blue "Place Order" button. The ordered processed immediately and I was billed $10 to my automatic payment method (credit card). I did NOT want this order to be processed, without a promotional code attached and I found out that no promotional codes were allowed for this offer. I immediately (30 seconds after purchase) contacted Living Social customer support via online chat and I spoke my concerns to the CSR agent named, "Bharath G S." Bharath mentioned to me in the chat, " We are not allowed or authorized to refund any FINAL SALE orders."
Per LivingSocial.com web site it specifically states, "We always want you to have a great experience with LivingSocial." I am not having or having a great experience with this error purchase. I did not get a chance to review my order after promotional code was attempted to be inputted! In additional, Living Social allows for cancelation of orders within 24 hours...I had contacted customer support 30 seconds after mis-order was placed. My first attempt was try to resolve the matter with Living Social (Bharath), but Bharath was unaccommodating and unhelpful. It was well within Bharath's power to rectify the matter; considering I am a frequent purchase of Living Social vouchers...I spend thousands each year. In addition, I just placed hundreds of dollars worth of good items and I fully plan on returning them all at Living Social's expense due to Bharath's handling of my concerns over a "$10" voucher that should NOT have been processed in the first place.
Now, I could have easily disputed this with my credit card and have them refund me outright, but it's a matter of principal, which is why I am going the extra measure to seek governmental intervention.
Hello Robert,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: We do our best to provide customers with all the conditions or restrictions that should be considered before purchasing. On the screen where you make a purchase, http://www.livingsocial.com/deals/local-flavor-tere-s-mexican-grill-1, we always include a Fine Print section below the deal image. If a deal is Final Sale, it will say so here. This is a condition that was set by the business when they agreed to feature the deal with LivingSocial.Regardless of the time you contacted our Support staff - On the original deal page where you viewed this offer, the Fine Print does list "ALL SALES FINAL. LivingSocial promo codes may not be used for this offer.". Typically, in these situations we are unable to issue a refund or credit.That being said, we are able to offer a one-time exception to refund this deal back to your original form of payment. We ask that customers please allow up to 10 business days for this to post on their statement. Please note that while we are happy to offer this as an option for you today, we would be unable to offer similar exceptions of this type in the future.Thank you for your understanding.Regards,Ryan M.ManagerLivingSocial Customer Support
Complaint: ***
I am rejecting this response because:
My concerns and issue was NOT addressed! I did NOT purchase the voucher on my own accord. The Living Social web site had the error with trying to input the promotional code, clicking apply, and being denied; all the while the order was processed! I was not allowed the chance to confirm charge, because I already have an automatic credit card inputted in Living Social. I have NEVER NEVER NEVER ran into this issue with Living Social before!
As a result of Living Social's stubbornness AND your CSR agent "Bharath G S;" I have also contacted the District Attorney's Office of the State of California and Illinois, as well as the Los Angeles Consumer Protection Bureau, Cook County State Attorney's Office, as well as a Consumer Fraud Division in the state of Illinois. This is a matter of principal Ryan. And I think your CSR agent could have handled my concerns more forth coming and accommodating; considering I am a long term customer. Ryan, we are talking about $10 here...I think you guys would have been more understanding and helpful considering what had happened. This is NOT me purchasing the voucher because I wanted it! This is a matter of a chain of things going into play that should have not been there! I have my credit card on file with Living Social, because I purchase ALL THE TIME from you guys and it is just plain easier that way. I no longer have a credit card on file with you guys! Oh, by the way, the hundreds of dollars I just spent on Living Social goods...that is ALL being sent back to you guys...AT YOUR EXPENSE! I do not wish to do business with a company that is combative, defensive, and nasty like the way Bharath treated me and the tone you have taken with me!! Put that in your pipe and smoke it!
Sincerely,
Robert
I bought 2 vouchers in Dec'18, merchant is not allowing me to use this voucher as it's for new customer only as I have already used one of them. Please refund or issue credit to my account.
Details of vouchers:
FW House Cleaning
Order #: ***
Purchase Date: Thursday, Dec 20, 2018
Status: Expires On May 10, 2019
Order Total: $99.50
Hello Nikhil ,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: Sorry for any trouble you've had with this deal. I’ve reviewed your request for a refund, but this Groupon is non-refundable. Please be aware that due to our return policy, we can only offer refunds within 3 days of purchase for Local deals.We do our best to provide customers with all the conditions or restrictions that may prevent them from using their voucher before they buy. On the screen where you made this purchase, https://www.livingsocial.com/deals/fw-house-cleaning, we always include a Fine Print section. In this case, the restriction in question is:"Limit 1 per person"Additionally, under the "What You'll Get" section we inform that this is valid for "New customers only"I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Maggie ManagerLivingSocial Customer Support
Complaint: ***
I am rejecting this response because: Why the system allowed me to purchase 2 coupons if it's only allowed for new customers and for one time use only ? I should expect to receive call from customer service if my purchase in not valid.
Sincerely,
Nikhil
Hi Nikhil,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Maggie in ticket #***.In ticket #***, it was stated:"Hello Nikhil ,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence.Regarding your complaint: Sorry for any trouble you've had with this deal. I’ve reviewed your request for a refund, but this Groupon is non-refundable. Please be aware that due to our return policy, we can only offer refunds within 3 days of purchase for Local deals.We do our best to provide customers with all the conditions or restrictions that may prevent them from using their voucher before they buy. On the screen where you made this purchase, https://www.livingsocial.com/deals/fw-house-cleaning, we always include a Fine Print section. In this case, the restriction in question is:"Limit 1 per person"Additionally, under the "What You'll Get" section we inform that this is valid for "New customers only"I hope this helps to further clarify things. If I can help with anything else, please let me know.Thank you for your understanding.Regards,Maggie ManagerLivingSocial Customer Support"Regarding your rejection: We are sorry that we were not able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their purchases, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best information available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.
Regards,
Joshua GManagerLivingSocial Customer Support
Tried to make a purchase and came back with an error multiple times. I logged out then back in with a different email to attempt the purchase. This time it worked fine the first time. Unfortunately a few hours later I received another email with my order confirmation. This being the second order confirmation I called them to stop the duplicate order but was told there was nothing that could be done to stop or correct it. Ive had to dispute this with my credit card and have been given the run around and they told my credit card that it was a good order and they shipped the product so they arent cancelling the order. They also have a no returns policy. Very frustrating and with the item costing $300 its upsetting to say the least. Very poor customer service. I would stay away unless you plan on paying for multiple items and not being able to return them!
Tried to make a purchase and came back with an error multiple times. I logged out then back in with a different email to attempt the purchase. This time it worked fine the first time. Unfortunately a few hours later I received another email with my order confirmation. This being the second order confirmation I called them to stop the duplicate order but was told there was nothing that could be done to stop or correct it. Ive had to dispute this with my credit card and have been given the run around and they told my credit card that it was a good order and they shipped the product so they arent cancelling the order. They also have a no returns policy. Very frustrating and with the item costing $300 its upsetting to say the least. Very poor customer service. I would stay away unless you plan on paying for multiple items and not being able to return them!
On March 29th, 2019, I purchased a voucher for *** DNA kit via the LivingSocial app. When I first tried, the transaction wouldn't go through. Something was wrong with my credit card information. When I went to check it, somehow the credit card expiration date, CVV#, and billing address were all missing. I fixed this, and went back to try it a 2nd time, and I got the same error message, but I couldn't figure out why. So I logged out and logged back in, verified vouchers was still empty, and credit card info was correct, so I tried it a 3rd time. It went through.
When I went to look at my vouchers, suddenly there are THREE vouchers listed.
I wrote into LivingSocial. I never got a response, but when I went into my account, 1 of the 3 vouchers was listed as refunded. One had been redeemed (the one I purchased), but the 3rd one was still there.
I wrote in but never got a response.
I called in today to try and get some resolution. The agent on the phone told me that all sales were final and they couldn't refund it. I explained that this isn't a "refund", that the transaction went through without my permission. It never should have happened in the first place, and I shouldn't be out $55 because of a problem with their software. They still couldn't help.
They patched me to a supervisor who merely repeated the same thing. I explained again that this was due to a glitch on their app. He just repeated that all sales are final, told me that the "solution" was that they couldn't give me a refund, and then hung up on me.
I tried their live chat feature and got a very nice person who was, unfortunately, unable to help because the supervisor had already made this decision.
So I've tried resolution with the company three different methods (email, live chat, and calling in) and no one will take responsibility for their app's glitch or refund the transaction that their app made on my behalf and I did not authorize.
Hello Renee,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: I'm sorry again for the trouble, and we appreciate your feedback. In circumstances like this, we typically need to reach out to the business before issuing a refund. We want to make sure we've done all we can to resolve the issue directly with the business and help you redeem your Voucher as originally intended.However, since you are such an amazing customer, I am able to offer a one time exception in this case.A refund of $55.00 will be issued to your credit card shortly. You will get an email confirmation of your refund within 24 hours. Although it can take up to 10 business days for this refund to be reflected on your statement, it should appear much sooner.While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.Please let me know if there's anything else I can do for you.Regards,Karman KManagerLivingSocial Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me, provided the refund is received as promised by the business.
Thank you very much for your assistance in this matter.
Sincerely,
Renee
There are several vouchers that I paid for, that have since expired, but Living Social said the value of what I paid never expires. I went on the site today to use one of my expires vouchers for *** (I paid $25). It was no longer available, so I called Living Social and was told that the entire thing expired, even what I paid. I know I printed it out before (but misplaced it) and it said the paid value never expires. I do not think this is legal.
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: I’m sorry for the trouble. Although your voucher is non-refundable because it’s expired, I’ve gone ahead and issued $25.00 in Deal Bucks to your account to make up for the experience.This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Deal Bucks expiring soonest are always applied first. If you sign into your account at http://www.livingsocial.com/mystuff, your Deal Bucks balance is displayed in the top right.I wanted to provide additional clarification on Living Social's refund policy and hopefully further explain the previous denial for a refund on your expired vouchers. Living Social's policy has not changed. We are only able to issue a refund or any type of Deal Bucks within the first 3 days of purchase, unless the Fine Print states otherwise or the business has closed. Once we are outside that time frame, the vouchers are considered final sale. Once a voucher is expired, businesses will accept your expired vouchers for the price you paid in accordance with our terms of service.If you have any additional questions regarding our policy, you can find more information by heading to our website and viewing the links that I've provided below:Terms of Sale (https://www.livingsocial.com/legal/termsofsale)While the vouchers have long stated that the amount paid never expires, the obligation to honor the amount paid is completely, 100% the merchant's obligation. As stated in the Fine Print, "The Merchant is responsible for permitting you to redeem the Voucher for at least the amount paid, even after the promotional value has expired." The voucher is issued by the merchant and it is their obligation to honor it and all of the requirements that come along with it. The merchant receives 100% of the customer funds paid for the voucher and the amounts that Living Social receives are for our services of marketing and promoting the merchant's business, the deal and distributing their vouchers.The "amount paid never expires" means the amount paid still has not expired with the merchant. This scenario would be no different if you had a gift card for a merchant that went out of business. If the gift card was bought from a 3rd party retailer, such as a drug store, and did not use it before the merchant went out of business, you would not be able to go to back to the drug store for a refund or ask that drug store to honor the gift card now that the merchant is closed.I hope that helps to clarify things, however, I know this is not the outcome you had hoped for. We do our best to ensure you're totally satisfied when visiting a merchant's restaurant, and I'm sorry we've let you down in this case. I'll be sure to take your valuable feedback and pass it along to our internal teams, as we are always evaluating our policies and procedures to provide a seamless customer experience.I'm sorry again for any inconvenience, and thanks for your understanding. If you have questions about how to use your bucks or anything else, please let me know.Regards,***ManagerLivingSocial Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
false advertisement-they say paid value does not expire. when I tried to use a voucher from 2011,today ,the merchant (donnas restaurant ) refused to honor it. The manager I contacted at living social by phone on 3-22-19 at approx. 1230 pm said the voucher is to old. The false advertisement is their claim that "paid value does not expire"
false advertisement-they say paid value does not expire. when I tried to use a voucher from 2011,today ,the merchant (donnas restaurant ) refused to honor it. The manager I contacted at living social by phone on 3-22-19 at approx. 1230 pm said the voucher is to old. The false advertisement is their claim that "paid value does not expire"
I had gone through Living Social to purchase a hotel room voucher. I booked the room for the night of March 12th. We called several times to inform them we would be arriving in the early morning hours of the 13th. We arrived and they couldn't find our room. We waited while they tried to find one and couldn't. They then offered us two rooms instead of a two bedroom room. We said that would be fine. They couldn't find two rooms either. After a half hour of them trying to find a room for us we left and went elsewhere. I would like my $150.50 refunded since we never even stayed at this hotel and had to pay more for a different one.
Revdex.com:
I am writing to let you know that the company has refunded my money. Thank you for all your help.
Sincerely
Revdex.com:
I am writing to let you know that the company has refunded my money. Thank you for all your help.
Sincerely
Subcontractor refused to perform the service. Living social refused to deliver refund
Hello ***
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.
Regarding your complaint: I apologize for any inconvenience here. In this situation we'd be happy to refund your purchase. I've gone ahead and issued a full refund to your original form of payment and removed this Voucher from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
Thank you for your understanding.
Regards,
*** ManagerLivingSocial Customer Support
I purchased a travel voucher Feb 21, 2019 through ***. I tried to cancel and was informed that someone would contact me within 24hr-72 hours. Policy states cancellation within 3 days, but was not able to get assistance over the weekend. I contact via email and Living Social Number through *** on Monday, Feb 25, given same information and was informed someone would get back to me in 24-72 hours. I have called/emailed through personal email and LivingSocial email and no one has got in touch with me. Only when I was locked out of my account and they only addressed my account, not my refund. I have not redeemed voucher that ended March 1, and still no one has contacted me regarding refund. I have done everything that I was supposed to do. Want refund of $2146 9- or 13-Day Morocco or Spain and Morocco Guided Tour with Hotels and Air from *** Travels was voucher I purchased. The one person that did not to assist asked for *** information in Feb 28, 2019 via my personal email and still no results. I even contacted *** regarding canceling first, but they stated I have to go through Living Social.
Thank you for your assistance; the issue has been resolved by Living Social and I have received full refund to my *** Credit.
To whom it may concern:
I reached out to Living Social for a product I bought online through their service and was never delivered. My credit card was charged but the product was never received. When reaching out to them to see where the product is, they advised that "because this order was placed some time ago, we're no longer able to issue a refund or resolve this issue otherwise." They did not even give me a company name/contact to follow up with or any type of resolution to my issue. This is a poor way to treat customers. So basically I'm out of the money paid for the product and still have no product or resolution. I will no longer do business with Living Social. Buyer Beware!
Hello Cindy,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: I'm so sorry for the delay you've experienced with your delivery. Unfortunately, after reviewing your tracking number - it appears your order was shipped on 11/26/18 but has not received any updates since 11/30/18. Sadly, I don't have access to any additional shipping details for your order.I apologize for any inconvenience here. In this situation we'd be happy to refund your purchase. I've gone ahead and issued a full refund to your original form of payment and removed this purchase from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.Thank you for your understandingRegards,Ryan M.ManagerLivingSocial Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Cindy
Merchant sold vouchers to the *** Institute's New York Defensive Driving Course. I purchased one of these vouchers on 13 July 2015 using a combination of LivingSocial bucks (merchant credit for the refund of a different purchase) and cash. The promotional value of the $51 certificate expired on 11 October 2015; however, the paid value has an expiry of 13 July 2020. I tried to redeem the certificate on the NTSI website, but it came up expired. I contacted NTSI on 21 February 2019 to see if they would manually process it, but they said the voucher expired on 31 January 2016. I contacted LivingSocial the same day to get my money back, but they told me to pound sand. I can furnish proof that shows the paid value of the aforesaid certificate expires on 13 July 2020.
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: I’m sorry for the trouble. Although your voucher is non-refundable because it’s expired, I’ve gone ahead and issued $30.00 in Deal Bucks to your account to make up for the experience.This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Deal Bucks expiring soonest are always applied first. If you sign into your account at http://www.livingsocial.com/mystuff, your Deal Bucks balance is displayed in the top right.In the future, if you encounter any issues using one of your LivingSocial purchases, please let us know as soon as possible. Furthermore, I wanted to provide additional clarification on Living Social's refund policy and hopefully further explain the previous denial for a refund on your expired vouchers. Living Social's policy has not changed. We are only able to issue a refund or any type of Deal Bucks credit within the first 3 days of purchase, unless the Fine Print states otherwise or the business has closed. Once we are outside that time frame, the vouchers are considered final sale. Once a voucher is expired, businesses will accept your expired voucher for the price you paid in accordance with our terms of service.If you have any additional questions regarding our policy, you can find more information by heading to our website and viewing the links that I've provided below:Deal Guarantee (https://www.livingsocial.com/legal/gooddealguarantee)While the vouchers have long stated that the amount paid never expires, the obligation to honor the amount paid is completely, 100% the merchant's obligation. As stated in the Fine Print, "The Merchant is responsible for permitting you to redeem the Voucher for at least the amount paid, even after the promotional value has expired." The voucher is issued by the merchant and it is their obligation to honor it and all of the requirements that come along with it. The merchant receives 100% of the customer funds paid for the voucher and the amounts that Living Social receives are for our services of marketing and promoting the merchant's business, the deal and distributing their vouchers.The "amount paid never expires" means the amount paid still has not expired with the merchant. This scenario would be no different if you had a gift card for a merchant that went out of business. If the gift card was bought from a 3rd party retailer, such as a drug store, and did not use it before the merchant went out of business, you would not be able to go to back to the drug store for a refund or ask that drug store to honor the gift card now that the merchant is closed.I hope that helps to clarify things, however, I know this is not the outcome you had hoped for. We do our best to ensure you're totally satisfied when visiting a merchant's restaurant, and I'm sorry we've let you down in this case. I'll be sure to take your valuable feedback and pass it along to our internal teams, as we are always evaluating our policies and procedures to provide a seamless customer experience.I apologize again for any difficulty. Thank you for your understanding.Regards,***ManagerLivingSocial Customer Support
Complaint: ***
I am rejecting this response because: As previously stated, I contacted the merchant and they claimed that the voucher expired on 31 January 2016 even though the voucher specifically stated 13 July 2020. I won’t accept anything less than a $30 cash refund because I cannot compel the merchant to honour your certificate. Only LivingSocial can do this. If they have someone breached their terms with you, then you should take it up with them and not make it my problem. I have filed a chargeback request with my bank, and I will get my money back one way or the other. After that, count me out as a customer. I would never do business again with a company who doesn’t stand by its own terms and conditions.
Sincerely
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***In ticket ***, it was stated:"Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: I’m sorry for the trouble. Although your voucher is non-refundable because it’s expired, I’ve gone ahead and issued $30.00 in Deal Bucks to your account to make up for the experience.This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Deal Bucks expiring soonest are always applied first. If you sign into your account at http://www.livingsocial.com/mystuff, your Deal Bucks balance is displayed in the top right.In the future, if you encounter any issues using one of your LivingSocial purchases, please let us know as soon as possible. Furthermore, I wanted to provide additional clarification on Living Social's refund policy and hopefully further explain the previous denial for a refund on your expired vouchers. Living Social's policy has not changed. We are only able to issue a refund or any type of Deal Bucks credit within the first 3 days of purchase, unless the Fine Print states otherwise or the business has closed. Once we are outside that time frame, the vouchers are considered final sale. Once a voucher is expired, businesses will accept your expired voucher for the price you paid in accordance with our terms of service.If you have any additional questions regarding our policy, you can find more information by heading to our website and viewing the links that I've provided below:Deal Guarantee (https://www.livingsocial.com/legal/gooddealguarantee)While the vouchers have long stated that the amount paid never expires, the obligation to honor the amount paid is completely, 100% the merchant's obligation. As stated in the Fine Print, "The Merchant is responsible for permitting you to redeem the Voucher for at least the amount paid, even after the promotional value has expired." The voucher is issued by the merchant and it is their obligation to honor it and all of the requirements that come along with it. The merchant receives 100% of the customer funds paid for the voucher and the amounts that Living Social receives are for our services of marketing and promoting the merchant's business, the deal and distributing their vouchers.The "amount paid never expires" means the amount paid still has not expired with the merchant. This scenario would be no different if you had a gift card for a merchant that went out of business. If the gift card was bought from a 3rd party retailer, such as a drug store, and did not use it before the merchant went out of business, you would not be able to go to back to the drug store for a refund or ask that drug store to honor the gift card now that the merchant is closed.I hope that helps to clarify things, however, I know this is not the outcome you had hoped for. We do our best to ensure you're totally satisfied when visiting a merchant's restaurant, and I'm sorry we've let you down in this case. I'll be sure to take your valuable feedback and pass it along to our internal teams, as we are always evaluating our policies and procedures to provide a seamless customer experience.I apologize again for any difficulty. Thank you for your understanding.Regards,***ManagerLivingSocial Customer Support"Regarding your rejection: After reviewing your purchase, we had confirmed that this purchase is no longer refundable per our Terms of Service as previously communicated.However, as we understand that this was an inconvenience, we have issued credit in Deal Bucks to your account in the amount you had originally paid. This exception was made as a sign of good faith that we don't ever want our customers to have a negative experience. Groupon Bucks apply automatically to any future purchases until the amount is completely spent, and the value doesn't expire for 180 days.Again, I'm sorry we were unable to provide you with the outcome of a refund in this matter. If you have any other questions, please reply to me, and I'll be happy to answer them. However, at this point, this request is considered resolved.Thank you for your understanding.
Regards,
***Manager Groupon Customer Support
Complaint: ***
I am rejecting this response because: It’s not resolved until I say it is resolved. The voucher says the paid value expires 13 July 2020. It doesn’t say anything that you’ve stated. As such, unless you guys went bankrupt, you are duty-bound to contact the merchant and force them to accept it OR issue me a full, cash refund for $30.
Best
I ordered a product (a *** phone charger) from LivingSocial on January 28, 2019. When I did not receive the item a week later, I began contacting the company by email and by chat. I was told to contact the supplier, *** Security, which I also did and never heard back from. As of this date, February 17, 2019, I have not received the item nor a refund, though I have contacted the company at least ten times.
Hello ***
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.
Regarding your complaint about UrbanX Galaxy Note s4 6 7 Edge Adaptive Fast Charger. We are showing that the item has been delivered. Unfortunately, when there is an issue with a purchase with a Groupon Stores Merchant you do have to reach out directly, which you refused to do.
I’ve provided more specific instructions in my direct email to you. Along with directions.
If you have any additional questions, please reply to me there.
Thank you for your understanding.
Regards,
***ManagerLivingSocial Customer Support
Complaint: ***
I am rejecting this response because:
I have reached out to both LivingSocial and *** Security, the supplier, and neither will assist with either a refund or will resend the product. As of today, 2/22/2019, I have not received the product nor a refund. I have reached out via email to both LivingSocial and *** Security at least ten times and neither will assist.
Sincerely
Hello ***
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***.
In ticket ***, it was stated:
"Hello ***
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence.
Regarding your complaint about UrbanX Galaxy Note s4 6 7 Edge Adaptive Fast Charger. We are showing that the item has been delivered. Unfortunately, when there is an issue with a purchase with a Groupon Stores Merchant you do have to reach out directly.
We are showing the item delivered if you are unhappy with your purchase, please reach out to the Stores Merchant.
Since this deal is fulfilled by a third-party merchant, they'll be able to help you resolve this situation more quickly. In order to contact the merchant:
• Head to www.groupon.com/support and sign in to your account.• Select your order.• Search for your issue.• Select a help topic and select "Still need help? Contact us" at the bottom. • Follow the onscreen instructions to email the merchant.
We ask that you give the merchant 72 hours to respond to your request. If you have any trouble getting in touch with them, please let us know.
If you have any additional questions, please reply to me there.
Thank you for your understanding.
Regards,
*** SManagerLivingSocial Customer Support"
Additionally on ticket #***, you worked with a member of our Goods team, *** who advised:
"Hi ***
I spoke to the merchant and unfortunately the merchant has denied a refund or further assistance. According to your tracking number, ***, your package was delivered on February 1, 2019 at 10:42 am. The shipping address for your order is:
***
***
***
***
***
***
Unfortunately, since this information reflects that it's been delivered, we're also unable to further assist, as we've already made an exception of this nature previously. If you have any questions or need more help with this, please let me know.
Regards,
***Groupon Stores Support"
Regarding your rejection: Unfortunately, it appears your order has already been delivered to the address provided with your purchase and we have already reached out to the merchant on your behalf for further assistance since they are the one who is solely responsible to purchasers for the fulfillment, delivery, care, quality, and pricing information of the advertised goods and services. I recommend directly reaching out to someone at that location to inquire about the delivery, if possible. Otherwise, the shipping carrier, in this case *** may be able to provide more details about the delivery if you contact them. You can also file a claim with *** as well.
I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.
Thank you for your understanding.
Regards,
***Manager Groupon Customer Support
Complaint: ***
I am rejecting this response because:
I have contacted both LivingSocial, the product distributor, and the product supplier, Pogo Security each five times. Neither has provided any assistance. As of this date, 2/25/2019, I have not received the product, nor a refund. This is fraud. I need a refund immediately, as I have already completed all the contact steps for both companies, and this issue has not been resolved.
Sincerely
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence, including your thread with my colleague Maggie in ticket #***.In ticket #*** it was stated:"Unfortunately, it appears your order has already been delivered to the address provided with your purchase and we have already reached out to the merchant on your behalf for further assistance since they are the one who is solely responsible to purchasers for the fulfillment, delivery, care, quality, and pricing information of the advertised goods and services. I recommend directly reaching out to someone at that location to inquire about the delivery, if possible. Otherwise, the shipping carrier, in this case ***, may be able to provide more details about the delivery if you contact them. You can also file a claim with *** as well.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,***Manager Groupon Customer Support"Regarding your rejection: I'm sorry to hear that *** was unable to locate your LivingSocial Shop shipment. This definitely isn't the experience we want you to have when shopping with us. With that in mind, I want to make this right for you. Just as a one-time exception, I've canceled this order and issued a full refund of $10.95 in Deal Bucks to your account.This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed. While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.Any Deal Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.livingsocial.com/mystuff.Please let me know if there's anything else I can help you with.Regard,***ManagerLivingSocial Customer Support
I paid for a service advertised by Living Social/Groupon for a *** canvas creation deal. I tried to have this done for a Christmas present and somehow I could not get the picture to load properly. I tried contacting *** several times, then I tried to contact Living Social with no results. Not even an email. I only have $10.00 in all this but this company has been taking money from people I have proof of this they tried to take money from my account for something I did not order. So Living Social Needs to be investigated. They are scamming consumers.
Hi Patricia,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for any frustration, and for all the back and forth regarding your purchase for "Three Personalized 10x10" Custom Canvas Prints at ***."I am truly sorry to hear about the experience you had redeeming this Voucher. We're always working to make sure every deal is unique, fun, and a great value. I sincerely apologize that we haven't delivered in this case.To help make up for the trouble, I just issued you a full refund and removed this Voucher from your account. Please allow up to 10 business days for this to be reflected on your statement.I hope this helps to right the situation. We love having you as a customer and want you to continue to love using LivingSocial. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.Thank you again for reaching out to us. Please let me know if there is anything else I can do for you.
Regards,
Joshua GSupervisorLivingSocial Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Patricia
I purchased a pair of *** slippers whcih I received on November 16, 2018, Within three weeks of purchase, one foot started to unravel in the toe area. I have not worn this slippers very much, maybe five times, if that. I got busy and have just got time to resolve this issue. I looked for the receipt but could not find it. I finally got the idea to check my previous emails and found the order. Today, January 14, I contacted Living Social to get a replacement pair, not even a refund, and was told it could not be done. I was beyond the 30 days return/exchange policy. I just found the email and looked at the policy. I have done a lot of business with Living Social and Groupon and disappointed that I could not exchange the item. They only cost 10 bucks and will not break the bank, but the fact that they could not provide this customer service is alarming.
Hello ***
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: I'm so sorry for the trouble with your LivingSocial Shop purchase. This is not the experience we want you to have when shopping with us, and your feedback will help us to ensure that this doesn’t happen again.To prevent any further inconvenience, there's no need to send this item back to us. You can keep it as it is, and I'll be happy to issue a full refund. I can refund the purchase price to your LivingSocial account so you can use it toward future purchases on our site (https://www.livingsocial.com/deals/gg-muk-luks-mens-slipper-socks-3 is still a live deal), or to your original form of payment. Unfortunately, we're unable to offer a direct replacement. Just reply let me know which you prefer through the email I've sent you directly.If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerLivingSocial Customer Support
I purchased 4 voucher for the Harlem Globetrotters at our local area. These vouchers were $34 and advertised as a 50% discount. Today is the day of the event and I took my voucher to the box office to pick up my tickets. Everyone one of the tickets shows a price of $20.65. A difference of 13.35/ticket and $53.40 total. I contacted customer service on line and requested a call back. The representative I spoke with told me that he could not help me, that ticket prices vary and there was no refund or resolution. I spoke with his manager who repeated the same thing. A quick google search shows other "deals" just like continuing to be offered. Today Living Social is offering $32 *** Tickets for a different arena (Wichita).. and yet when you go to that arena's website the tickets are actually $20 ... for the same sections.
Hello ***
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence.
Regarding your complaint about the difference in price for your *** and those redeeming at the box office. I would like to apologize that it appears as though you were paying more than others.
In addition, per the fine print, *** is the issuer of tickets - discount reflects current ticket prices-which may change. Ticket value includes all fees.
Given the information that you have provided, as a courtesy, I will be issuing $20 in Deal Bucks as a courtesy for any inconvenience and misunderstanding this may cause you. This credit will be available for you to use shortly.
Any Groupon Bucks you have will apply to purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons. The Groupon Bucks will be available to use for 180 days.
Thank you for your understanding.
Regards,
***ManagerLivingSocial Customer Support
I placed an order with Living Social and have not received the product yet. In the description of the item it states that the product will ship within 3-7 bus days of redemption. It has been 13 days. After several attempts, I still have not received the product and they will not refund my monies.
Hello Karen,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: I'm truly sorry for any inconvenience this has caused. I can totally understand your frustration and I appreciate your patience as we have worked to resolve this issue.In this situation we'd be happy to refund your purchase. I've gone ahead and issued a full refund to your original form of payment and removed this Voucher from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.Unfortunately, any funds you paid directly to this merchant will have to be refunded by them. We do not have the ability to issue a refund for a fee that was not paid to LivingSocial. Of course, if you have any difficulty receiving reimbursement, you can reach out to your financial institution for advice regarding your options. They will be able to help you through the process of getting your money back.Again, I sincerely apologize for any trouble this has caused. Thank you for your understanding.Regards,Karman KManagerLivingSocial Customer Support
I purchased a night at *** Foxwoods CT. My credit card was charged $135.52. I need to cancel my reservation. The fine print states that I can cancel within 72 hours of the day of the reservation for a full credit. I see the purchase in my Living Social app. When I click on edit order to try to cancel, I got an error message. I am unable to cancel through the Living Social app. I then called the number that was in the app. This brought me to Groupon. They could not find my purchase. They spent over a day researching it and said it does not exist. They told me to contact Living Social. There is not a way to call Living Social so I had to type in a chat with someone. This person at Living Social could not locate my purchase so he could not cancel it. *** has the reservation - they had not problem finding it. However, they said the cancellation needs to come from Living Social. At this point, I want the reservation cancelled and I want my credit. I feel like this is a scam. I see the purchase in my Living Social App. Do they want to prevent the cancellation so that I do not get my money back? I need resolution ASAP!
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: We were recently notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Voucher for ***. We recommend reaching back out to your financial institution directly to discuss a resolution.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerLivingSocial Customer Support
Complaint: ***
I am rejecting this response because:
they are not looking into the issue or issuing a credit. They want me to call my credit card company. I feel that they are running a scam. they want me to work with my credit cards fraud department...
living social is wrong and they do not want to admit it or issue me a credit they are keeping my money and saying they have no record of my purchase? It is on my living social app and they charged my credit card
Sincerely
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence, including your thread with my colleague *** in ticket #***
In ticket #*** it was stated:"Hi ***Sorry for any trouble you've had.We were recently notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Voucher for Foxwoods. We recommend reaching back out to your financial institution directly to discuss a resolution.We're always here to help you redeem your Vouchers, so if you have any problems with a purchase in the future, please let us know first so we can try to resolve the issue for you. You can reach us at www.livingsocial.com/support.Please let me know if you have any other questions.Thank you,***ManagerLivingSocial Customer Support"Regarding your rejection: I'm sorry for the continued frustration, but if you have already disputed the charge with your financial institution, then we have to let that process run its course. Instead of resolving the issue with us, you should work with them directly to discuss a resolution.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,***ManagerLivingSocial Customer Support