LivingSocial Reviews (643)
View Photos
LivingSocial Rating
Address: 8480 Honeycutt Rd STE 200, Chicago, Illinois, United States, 27615-2261
Phone: |
Show more...
|
Web: |
|
Add contact information for LivingSocial
Add new contacts
ADVERTISEMENT
I purchased a coupon from Living Social for a wheel alignment on my truck. When I took my truck to the establishment ***), they said my truck was too long and they couldn't perform the alignment. I chatted with Living Social and explained this to them, but they wouldn't refund my money and only offered store credit with Living Social. There is nothing else I want from Living Social besides a refund.
Hello Felix,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: I'm sorry to hear that you're unable to use this Voucher.Typically, we're only able to cancel a Voucher within 3 days of purchase. You also have the option to give your Voucher to a friend or relative (unless the Fine Print indicates otherwise).However, because you were not eligible for the services, I am able to go ahead and cancel your purchase. I just issued you a full refund and removed this Voucher from your account. Please allow up to 10 business days for this to be reflected on your statement.If you have any further questions, please let me know.Regards,Karman KManagerLivingSocial Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 13709449, and find that this resolution is satisfactory to me.
Sincerely,
Felix
I Purchased a wireless charger from LivingSocial and upon receipt of this item I realized that this item does not work as was indicated in the product description . The product description on the LivingSocial website states that this wireless charger should be able to charge an *Phone and an *** Watch however it does not do either . I contacted LivingSocial two days ago and requested that they provide me with a pro vision so that I could return the item and get my money back however they have been running me in circles and promised to get back to me but I have not heard from them as of yet. I contacted LivingSocial two days ago and requested that they provide me with a provision so that I could return the item and get my money back however they have been unprofessional and promised to get back to me but I have not heard from them as of yet .
Living social policy is that I only have 14 days to return the item from the date of receipt and I now have 12 days left as of today . (7.18.19)
Hello Amy,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: I've found this purchase, but it's not in the account associated with this email address. It looks like you have two accounts created with different email addresses.
I'm sorry to hear about the trouble you've had with your LivingSocial Shop purchase. I can confirm that our system processed your refund successfully on 7/26/2019. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.I hope this clears everything up. Please let me know if you have any other questions.Regards,Karman KSupervisorLivingSocial Customer Support
I ordered a deal for car detailing. I read the fine print. My car is a small vehicle and was not subject to any additional charges. When I went to use the deal, the merchant told me it would be an additional $21.40 for taxes and service charges and that it stated it in the fine print. It does NOT state anything other than taxes. The service charge is bogus. Merchant said it was a living social policy. I paid an amount for a service and that is all I was supposed to pay. Living Social is now refusing to refund me for the deal as I do not want to use this since there are additional fees, which are NOT mentioned in the fine print. This is a bait and switch scam.
Hello Archna,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Voucher. We're always working to make sure every deal is unique, fun, and a great value. I sincerely apologize that we haven't delivered in this case.To help make up for the trouble, I just issued you a full refund and removed this Voucher from your account. Please allow up to 10 business days for this to be reflected on your statement. Any Deal Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.livingsocial.com/mystuff.I hope this helps to right the situation. We love having you as a customer and want you to continue to love using LivingSocial. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.Thank you again for reaching out to us. Please let me know if there is anything else I can do for you.Regards,Karman KManagerLivingSocial Customer SupportTell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 13687141, and find that this resolution is satisfactory to me.
Sincerely,
Archna
I purchased a voucher on Living Social for the ***. The voucher provided a website to go to in order to redeem the voucher for the ticket. The website address is not valid. I have contacted Living Social who I purchased the voucher from 3 times and was told they did not have an answer for the problem. I requested a refund as they did not provide the promised tickets and they would not provide same. I spoke with Laura *** who refused to assist me and hung up on me. I had asked to speak to her supervisor and she said she was not allowed to do that or to their legal department as providing a false website address is fraud and I said others should be warned as they are still selling the vouchers. I am requesting a refund as they did not provide the service Inoaid for and they should refund any customers who purchase this voucher.
They
Hello Elizabeth,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Voucher. We're always working to make sure every deal is unique, fun, and a great value. I sincerely apologize that we haven't delivered in this case.To help make up for the trouble, I just issued you a full refund and removed this Voucher from your account. Please allow up to 10 business days for this to be reflected on your statement.I hope this helps to right the situation. We love having you as a customer and want you to continue to love using LivingSocial. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.Thank you again for reaching out to us. Please let me know if there is anything else I can do for you.Regards,Karman KManagerLivingSocial Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 13671024, and find that this resolution is satisfactory to me.
Sincerely,
Elizabeth
I ordered *** Face Finishing Moisturizing Tint
It arrived, half empty with someone else's fingerprint in the cream inside the lid.
This was clearly a used product that had been returned by someone else and then sent to me.
The *** products usually come in a cardboard outer box. Mine did not have a box. It was the jar, wrapped in an envelope put inside a mailer.
This is actually very disturbing because I have no way of knowing if the product has been tampered with. It may be a health and safety concern.
I contacted customer service. They offered be a $5 credit. Um, I paid $13.99. Why would I get a $5 credit. Why would someone even think that is OK?
I was also told, I could exchange it. Um, why would I exchange a bad product for perhaps another bad product? I don't want another one. Why would you want it back? Are you going to send it to the next person until you find someone who will keep it and not complain? Further, you sold a bad product. Why is the onus on me to make it right? Don't you care?
I have pictures. I posted them on the product review page of your website.
Hello Rebecca,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: Thanks for your reply, and I want to apologize again for the trouble with your LivingSocial Shop purchase. We do our best to ensure you're totally satisfied with your product, and I'm sorry we've let you down in this case.I just issued you a full refund and removed this Voucher from your account. Please allow up to 10 business days for this to be reflected on your statement.Because the order's already been canceled, there's no need to return the item to us. If you need anything else, please let me know.Thank you,Karman KSupervisorLivingSocial Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 13630437, and find that this resolution is satisfactory to me.
Sincerely,
Rebecca
11/30/18 I purchased Living Social voucher #*** for 3 room cleaning from ***; I tried many times to call Living Social; there's never a response at their number/ unable to leave message
I tried calling the vendor many times & emailing at address on their recorded message; they responded to neither; I've filed this w/ you before; it was lost somehow, so I'm trying again
Hello Barbara,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: I am truly sorry to hear about the experience you had trying to redeem this voucher.To help make up for the trouble, I just issued you a full refund and removed this voucher from your account. Please allow up to 10 business days for this to be reflected on your statement.I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Living Social. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.Our Customer Support staff is available 24 hours a day, 7 days a week via Live Chat. You may also reach us through our Call Back feature Monday through Friday between the hours of 8am and 6pm CST by requesting a call back through the Customer Support link located at the bottom of our webpage. Please note the Call Back option will not appear if outside the phone hours referenced above.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Maggie ManagerLivingSocial Customer Support
I ordered 4 items from this company. I received 3 Long Sleeved Cardigans but the Short Sleeve Vneck Tunic Top never arrived. I tried to contact them on numerous occasions. (Customer Support; Email and a Certified Letter). My email was blocked, customer service support was only a voice recording without the opportunity to speak to a live agent and my certified letter was received because they had to sign for it. I have gotten no response from them. The item cost $19.99 plus tax totaling $21.39.
The item purchased was taken from my bank account on 03/18/2019. I still have my text that was blocked and the return receipt of the certified letter and the confirmation of my order. If you need me to mail this information or fax it I can at your request. Also, this company took the total amount of $65.51 from my account when I made my order. Then when they started sending my order they were taking each individual amount again. I called my bank and they put the money back in my account.
Hi Deborah,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal correspondence. I apologize for any frustration, and for all the back and forth.While you have reached out to us through Living Social this appears to be an order placed through *** We will be happy to assist with this purchase, but in the future, please visit https://***com/customer_support for questions and concerns regarding *** purchases.I understand that you haven’t received your order and we apologize for the inconvenience. I've just sent an email to address associated with your *** account with further instructions in regards to a refund for your purchase. Please reply to me there and we will be able to proceed further.The sooner we hear from you, the better we can assist! Thank you for your understanding.
Regards,
Joshua GSupervisorLivingSocial Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 13593654, and find that this resolution is satisfactory to me.
Sincerely,
Deborah
I contacted Living Social (representative Mae G, Chat Ticket ID : *** concerning vouchers purchased for a business that was unable to comply with the purchase deal *** the vendor did not have a kitchen). The representative was unwilling to refund the voucher despite the fact that it could not be fulfilled. During the course of the conversation, I expressed displeasure that Living Social prioritized vendors over consumers and requested that all my current vouchers be refunded, and all expired vouchers be refunded or credited to my account. Representative Mae G noted twice during the conversation that Living Social would do this. They did not, and after numerous follow up emails and complaints, refuse to honor their representative's word. I wish to get my money back and close my account as I do not feel the need to patronize a company that 1) does not prioritize the customer, and 2) is unwilling to fulfill promises made my company representatives. I have a copy of the communications with Mae G (Chat Ticket ID : *** and the follow up requests that Living Social honor their representative's guarantee.
Hi Kathleen,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I apologize for any frustration, and for all the back and forth.We are sorry again for the trouble, and we appreciate your feedback. In circumstances like this, these purchases would normally be considered non-refundable. However, since we understand the inconvenience, we are able to offer a one time exception in this case.A refund will be issued to your credit card shortly for your remaining unredeemed purchases for ***" "*** You will get email confirmations of your refunds within 24 hours. Although it can take up to 10 business days for this refund to be reflected on your statement, it should appear much sooner.While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.Please let me know if there's anything else I can do for you.
Regards,
Joshua G.SupervisorLivingSocial Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 13575666, and find that this resolution is satisfactory to me.
Sincerely,
Kathleen R
On Monday May 13th, I used my browser to attempt to purchase 1 night at *** Beach Retreat for that Wednesday-Thursday (15th-16th). Upon submission for the purchase, the screen threw an error message instead of a confirmation regarding the purchase. I again attempted to purchase a couple more times and encountered the same error page. I then decided to download the living social app and purchase through there. I had no problem purchasing through the app, but suddenly 4 vouchers for the hotel stay showed up. Then, my email came through with 2 Travel reservation emails (then 1 additional travel reservation email came the following day) and 1 purchase confirmed (that stated I purchased 1 night-I never received any other purchase confirmed emails). I immediately called Living Social before 6:00 pm (within 20 min after the original purchase) and only got a voicemail stating they were closed for calls. I then tried their online chat function and got a real person. The reference # for this chat is: ***. The person I chatted with stated that the *** Outbound Team would handle this situation, and contact the hotel on my behalf. I was also told that the resolution "won't take long" and that I would get an email referencing this issue. I used the reference number to call for an update 2 days later, but was told that since it was being handled by this other team, that I needed to wait for an email from them. Upon stating that I was to check in to the hotel the next day and was hoping to get these excess reservations resolved, I was told not to worry about the date of check in coming and going, as the case was already opened. When I got to *** Beach Retreat there were still 4 rooms in my name (meaning the 3 extra error vouchers were still live). The hotel personnel stated the issue NEEDS to be fixed by LivingSocial and that she had not been made aware of any related cancellation correspondence. Still awaiting resolution from LivingSocial
Hello Kaia,
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.
Regarding your complaint: I'm sorry to hear that plans have changed for this LivingSocial Escapes reservation.
On the original screen where you made this purchase, we included a section called The Fine Print below the description of the property. This section will always include all conditions you should know before making your purchase. It was in this section that we listed the following in regards to cancellation:
"All reservations are non-refundable."
Additionally, We were recently notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Voucher for *** Beach Retreat. We recommend reaching back out to your financial institution directly to discuss a resolution.
I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
Thank you for your understanding.
Regards,
Maggie ManagerLivingSocial Customer Support
Hello Kaia,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Maggie in ticket #***.In ticket #***, it was stated:"Hello Kaia,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence.Regarding your complaint: I'm sorry to hear that plans have changed for this LivingSocial Escapes reservation.On the original screen where you made this purchase, we included a section called The Fine Print below the description of the property. This section will always include all conditions you should know before making your purchase. It was in this section that we listed the following in regards to cancellation:"All reservations are non-refundable."Additionally, We were recently notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Voucher for *** Beach Retreat. We recommend reaching back out to your financial institution directly to discuss a resolution.Thank you for your understanding.Regards,Maggie ManagerLivingSocial Customer Support"Regarding your rejection: At the time of purchase, this stipulation was listed on the deal page for the package. I can completely understand your frustration in this matter, but I must reiterate the previous replies that a refund is not possible for this purchase.I'm sorry for the continued frustration, but as you have already disputed the charge with your financial institution, then we have to let that process run its course. Instead of resolving the issue with us, you should work with them directly in regards to a resolution.Again, I'm sorry we were unable to provide you with the outcome of a refund in this matter. If you have any other questions, please reply to me, and I'll be happy to answer them. However, at this point, this request is considered resolved.Thank you for your understanding.Regards,Joshua GManager LivingSocial Customer Support
Complaint: ***
I am rejecting this response because you have instructed me to proceed through my financial institution instead of via the Revdex.com. I will indeed allow that to run its course, and in the meantime will keep this correspondance via the Revdex.com as unresolved as there are more details to address. As you have made it clear that because there is a dispute via my financial institution you are unwilling to resolve the issue at hand here on the Revdex.com, it shall remain unresolved until the dispute through my financial institution is closed.
Sincerely,
Kaia
When I clicked on "order" to place my order for 5 tickets to the San Diego Zoo, the system kicked back that there was a problem with the transaction and to contact customer service. There were no phone number for customer service and no chat service either. I tried 2 more times and both times again I got the same message. 5 minutes later, I receive 3 emails that all my orders went through. My credit card company gave me the phone number to Living Social and they were closed for the day. I called first thing in the morning and argued my case that there was a problem with their system and that I should be able to get a refund but was told that these tickets were non refundable. I spoke to a manager who said the same thing. no resolution.
Hello Yvette,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: I'm sorry for any confusion. As mentioned in previous correspondence, we're typically unable to issue a refund or credit in this situation. Our LivingSocial event deals are considered ticket purchases. As such, they are non-refundable.We always want you to be aware of all the conditions for a deal before you make your purchase. That's why we included a Fine Print section on the deal page, ***tickets. In this case, the restriction in question is: ""Final Sale.""As a future recommendation: Should you encounter any potential errors at check-out or after, please contact us immediately before submitting any additional orders. This way, our Support staff can assess the situation and provide a proper resolution for you as we surely don't want you stuck in a similar situation.All this aside - we're able to offer a one time exception and refund your additional sets of tickets back to your original form of payment. We ask that you please allow up to 10 business days for this to reflect on your statement. While we are happy to provide this option for you today, please know that we would be unable to offer similar exceptions in the future.Thank you for your understanding.Regards,Ryan M.ManagerLivingSocial Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Yvette S
I was looking on the livingsocial site for a deal on *** I searched for a deal in my area, Savannah, GA. A deal came up with *** which is a business that services Savannah, GA. So I purchased the deal. I did not read the fine print unfortunately, which stated that it was for service only within 35 miles of a Brunswick/St. Simons, GA zip code. St. Simons is located an hour and half drive from Savannah. The listing did not mention St Simons. This is misleading advertising and is common on their website. I have now noticed that when I search Savannah for other services, many services pop up that are not located in my local area. I wouldn't be upset if they allowed me a refund, but they don't offer refunds on vouchers. I tried contacting customer service and they suggested I offer it up to a friend who may be able to use it. I don't know anyone in St. Simons. This is very frustrating and I know I'm not alone. I would like my money back and I would like the company to be more forthright with their listings.
Hello Jennifer,
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.
Regarding your complaint: Sorry for any trouble you've had with this deal. Please be aware that due to our return policy, we can only offer refunds within 3 days of purchase for Local deals.
We do our best to provide customers with all the conditions or restrictions that may prevent them from using their voucher before they buy. On the screen where you made this purchase, *** we always include a Fine Print section. In this case, the restriction in question is:
"Valid only within 35 miles of zip code ***"
However, I do understand your situation. Because this is the first time you've contacted us about something like this, I'm happy to go ahead and take care of you today and issue you a refund as an one time exception. I've gone ahead and issued a full refund to your original form of payment and removed this Voucher from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
Thank you for your understanding.
Regards,
Maggie ManagerLivingSocial Customer Support
I purchased a 4 tickets for a local event through Livingsocial's website, paying for it through *** (credit card attached to ***) and the transaction went through. I received an email from Livingsocial that there was an issue with my payment and they were refunding the purchase and I will have to repurchase the item using a different method, no problem, I went to purchased the tickets again with a different card and that went through. I waited a few days to see when the first set would be refunded because the email I received said that is what was happening and it never was. I talked to someone through their chat feature explaining what had happened where I repurchased the tickets because their system told me to and I was told because of the fine print that they couldn't refund my purchase. No where in the fine print does it say anything about what happens when their system messes up and tells me I had to repurchase using a different method. I then talked to someone on the phone who said the same thing and I asked for a manager, conveniently the manager wasn't available and was told I would get a call back shortly. That never happened.
I fully understand when I bought the original tickets that they were non-refundable, so when they were refunded by them automatically on their website I was surprised. I only wanted 4 tickets and now have 8 because of a systems issue that you will not take responsibility for.
Hello Adam,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: I apologize for any inconvenience here. I can confirm that our system processed your refund successfully on 4/30/2019. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.I hope this clears everything up. Please let me know if you have any other questions.Regards,Karman KManagerLivingSocial Customer Support
On April 23, 2019, I was looking into the Living Social voucher T ***. I inputted the Living Social promotion code of "SALE3" at checkout and when I hit the "Apply" button, the page scrolled down to the blue "Place Order" button. The ordered processed immediately and I was billed $10 to my automatic payment method (credit card). I did NOT want this order to be processed, without a promotional code attached and I found out that no promotional codes were allowed for this offer. I immediately (30 seconds after purchase) contacted Living Social customer support via online chat and I spoke my concerns to the CSR agent named, "Bharath G S." Bharath mentioned to me in the chat, " We are not allowed or authorized to refund any FINAL SALE orders."
Per LivingSocial.com web site it specifically states, "We always want you to have a great experience with LivingSocial." I am not having or having a great experience with this error purchase. I did not get a chance to review my order after promotional code was attempted to be inputted! In additional, Living Social allows for cancelation of orders within 24 hours...I had contacted customer support 30 seconds after mis-order was placed. My first attempt was try to resolve the matter with Living Social (Bharath), but Bharath was unaccommodating and unhelpful. It was well within Bharath's power to rectify the matter; considering I am a frequent purchase of Living Social vouchers...I spend thousands each year. In addition, I just placed hundreds of dollars worth of good items and I fully plan on returning them all at Living Social's expense due to Bharath's handling of my concerns over a "$10" voucher that should NOT have been processed in the first place.
Now, I could have easily disputed this with my credit card and have them refund me outright, but it's a matter of principal, which is why I am going the extra measure to seek governmental intervention.
Hello Robert,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: We do our best to provide customers with all the conditions or restrictions that should be considered before purchasing. On the screen where you make a purchase, http://www.livingsocial.com/deals/local-flavor-tere-s-mexican-grill-1, we always include a Fine Print section below the deal image. If a deal is Final Sale, it will say so here. This is a condition that was set by the business when they agreed to feature the deal with LivingSocial.Regardless of the time you contacted our Support staff - On the original deal page where you viewed this offer, the Fine Print does list "ALL SALES FINAL. LivingSocial promo codes may not be used for this offer.". Typically, in these situations we are unable to issue a refund or credit.That being said, we are able to offer a one-time exception to refund this deal back to your original form of payment. We ask that customers please allow up to 10 business days for this to post on their statement. Please note that while we are happy to offer this as an option for you today, we would be unable to offer similar exceptions of this type in the future.Thank you for your understanding.Regards,Ryan M.ManagerLivingSocial Customer Support
Complaint: ***
I am rejecting this response because:
My concerns and issue was NOT addressed! I did NOT purchase the voucher on my own accord. The Living Social web site had the error with trying to input the promotional code, clicking apply, and being denied; all the while the order was processed! I was not allowed the chance to confirm charge, because I already have an automatic credit card inputted in Living Social. I have NEVER NEVER NEVER ran into this issue with Living Social before!
As a result of Living Social's stubbornness AND your CSR agent "Bharath G S;" I have also contacted the District Attorney's Office of the State of California and Illinois, as well as the Los Angeles Consumer Protection Bureau, Cook County State Attorney's Office, as well as a Consumer Fraud Division in the state of Illinois. This is a matter of principal Ryan. And I think your CSR agent could have handled my concerns more forth coming and accommodating; considering I am a long term customer. Ryan, we are talking about $10 here...I think you guys would have been more understanding and helpful considering what had happened. This is NOT me purchasing the voucher because I wanted it! This is a matter of a chain of things going into play that should have not been there! I have my credit card on file with Living Social, because I purchase ALL THE TIME from you guys and it is just plain easier that way. I no longer have a credit card on file with you guys! Oh, by the way, the hundreds of dollars I just spent on Living Social goods...that is ALL being sent back to you guys...AT YOUR EXPENSE! I do not wish to do business with a company that is combative, defensive, and nasty like the way Bharath treated me and the tone you have taken with me!! Put that in your pipe and smoke it!
Sincerely,
Robert
I bought 2 vouchers in Dec'18, merchant is not allowing me to use this voucher as it's for new customer only as I have already used one of them. Please refund or issue credit to my account.
Details of vouchers:
FW House Cleaning
Order #: ***
Purchase Date: Thursday, Dec 20, 2018
Status: Expires On May 10, 2019
Order Total: $99.50
Hello Nikhil ,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: Sorry for any trouble you've had with this deal. I’ve reviewed your request for a refund, but this Groupon is non-refundable. Please be aware that due to our return policy, we can only offer refunds within 3 days of purchase for Local deals.We do our best to provide customers with all the conditions or restrictions that may prevent them from using their voucher before they buy. On the screen where you made this purchase, https://www.livingsocial.com/deals/fw-house-cleaning, we always include a Fine Print section. In this case, the restriction in question is:"Limit 1 per person"Additionally, under the "What You'll Get" section we inform that this is valid for "New customers only"I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Maggie ManagerLivingSocial Customer Support
Complaint: ***
I am rejecting this response because: Why the system allowed me to purchase 2 coupons if it's only allowed for new customers and for one time use only ? I should expect to receive call from customer service if my purchase in not valid.
Sincerely,
Nikhil
Hi Nikhil,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Maggie in ticket #***.In ticket #***, it was stated:"Hello Nikhil ,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence.Regarding your complaint: Sorry for any trouble you've had with this deal. I’ve reviewed your request for a refund, but this Groupon is non-refundable. Please be aware that due to our return policy, we can only offer refunds within 3 days of purchase for Local deals.We do our best to provide customers with all the conditions or restrictions that may prevent them from using their voucher before they buy. On the screen where you made this purchase, https://www.livingsocial.com/deals/fw-house-cleaning, we always include a Fine Print section. In this case, the restriction in question is:"Limit 1 per person"Additionally, under the "What You'll Get" section we inform that this is valid for "New customers only"I hope this helps to further clarify things. If I can help with anything else, please let me know.Thank you for your understanding.Regards,Maggie ManagerLivingSocial Customer Support"Regarding your rejection: We are sorry that we were not able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their purchases, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best information available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.
Regards,
Joshua GManagerLivingSocial Customer Support
Tried to make a purchase and came back with an error multiple times. I logged out then back in with a different email to attempt the purchase. This time it worked fine the first time. Unfortunately a few hours later I received another email with my order confirmation. This being the second order confirmation I called them to stop the duplicate order but was told there was nothing that could be done to stop or correct it. Ive had to dispute this with my credit card and have been given the run around and they told my credit card that it was a good order and they shipped the product so they arent cancelling the order. They also have a no returns policy. Very frustrating and with the item costing $300 its upsetting to say the least. Very poor customer service. I would stay away unless you plan on paying for multiple items and not being able to return them!
Tried to make a purchase and came back with an error multiple times. I logged out then back in with a different email to attempt the purchase. This time it worked fine the first time. Unfortunately a few hours later I received another email with my order confirmation. This being the second order confirmation I called them to stop the duplicate order but was told there was nothing that could be done to stop or correct it. Ive had to dispute this with my credit card and have been given the run around and they told my credit card that it was a good order and they shipped the product so they arent cancelling the order. They also have a no returns policy. Very frustrating and with the item costing $300 its upsetting to say the least. Very poor customer service. I would stay away unless you plan on paying for multiple items and not being able to return them!
On March 29th, 2019, I purchased a voucher for *** DNA kit via the LivingSocial app. When I first tried, the transaction wouldn't go through. Something was wrong with my credit card information. When I went to check it, somehow the credit card expiration date, CVV#, and billing address were all missing. I fixed this, and went back to try it a 2nd time, and I got the same error message, but I couldn't figure out why. So I logged out and logged back in, verified vouchers was still empty, and credit card info was correct, so I tried it a 3rd time. It went through.
When I went to look at my vouchers, suddenly there are THREE vouchers listed.
I wrote into LivingSocial. I never got a response, but when I went into my account, 1 of the 3 vouchers was listed as refunded. One had been redeemed (the one I purchased), but the 3rd one was still there.
I wrote in but never got a response.
I called in today to try and get some resolution. The agent on the phone told me that all sales were final and they couldn't refund it. I explained that this isn't a "refund", that the transaction went through without my permission. It never should have happened in the first place, and I shouldn't be out $55 because of a problem with their software. They still couldn't help.
They patched me to a supervisor who merely repeated the same thing. I explained again that this was due to a glitch on their app. He just repeated that all sales are final, told me that the "solution" was that they couldn't give me a refund, and then hung up on me.
I tried their live chat feature and got a very nice person who was, unfortunately, unable to help because the supervisor had already made this decision.
So I've tried resolution with the company three different methods (email, live chat, and calling in) and no one will take responsibility for their app's glitch or refund the transaction that their app made on my behalf and I did not authorize.
Hello Renee,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: I'm sorry again for the trouble, and we appreciate your feedback. In circumstances like this, we typically need to reach out to the business before issuing a refund. We want to make sure we've done all we can to resolve the issue directly with the business and help you redeem your Voucher as originally intended.However, since you are such an amazing customer, I am able to offer a one time exception in this case.A refund of $55.00 will be issued to your credit card shortly. You will get an email confirmation of your refund within 24 hours. Although it can take up to 10 business days for this refund to be reflected on your statement, it should appear much sooner.While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.Please let me know if there's anything else I can do for you.Regards,Karman KManagerLivingSocial Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me, provided the refund is received as promised by the business.
Thank you very much for your assistance in this matter.
Sincerely,
Renee
There are several vouchers that I paid for, that have since expired, but Living Social said the value of what I paid never expires. I went on the site today to use one of my expires vouchers for *** (I paid $25). It was no longer available, so I called Living Social and was told that the entire thing expired, even what I paid. I know I printed it out before (but misplaced it) and it said the paid value never expires. I do not think this is legal.
Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.Regarding your complaint: I’m sorry for the trouble. Although your voucher is non-refundable because it’s expired, I’ve gone ahead and issued $25.00 in Deal Bucks to your account to make up for the experience.This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Deal Bucks expiring soonest are always applied first. If you sign into your account at http://www.livingsocial.com/mystuff, your Deal Bucks balance is displayed in the top right.I wanted to provide additional clarification on Living Social's refund policy and hopefully further explain the previous denial for a refund on your expired vouchers. Living Social's policy has not changed. We are only able to issue a refund or any type of Deal Bucks within the first 3 days of purchase, unless the Fine Print states otherwise or the business has closed. Once we are outside that time frame, the vouchers are considered final sale. Once a voucher is expired, businesses will accept your expired vouchers for the price you paid in accordance with our terms of service.If you have any additional questions regarding our policy, you can find more information by heading to our website and viewing the links that I've provided below:Terms of Sale (https://www.livingsocial.com/legal/termsofsale)While the vouchers have long stated that the amount paid never expires, the obligation to honor the amount paid is completely, 100% the merchant's obligation. As stated in the Fine Print, "The Merchant is responsible for permitting you to redeem the Voucher for at least the amount paid, even after the promotional value has expired." The voucher is issued by the merchant and it is their obligation to honor it and all of the requirements that come along with it. The merchant receives 100% of the customer funds paid for the voucher and the amounts that Living Social receives are for our services of marketing and promoting the merchant's business, the deal and distributing their vouchers.The "amount paid never expires" means the amount paid still has not expired with the merchant. This scenario would be no different if you had a gift card for a merchant that went out of business. If the gift card was bought from a 3rd party retailer, such as a drug store, and did not use it before the merchant went out of business, you would not be able to go to back to the drug store for a refund or ask that drug store to honor the gift card now that the merchant is closed.I hope that helps to clarify things, however, I know this is not the outcome you had hoped for. We do our best to ensure you're totally satisfied when visiting a merchant's restaurant, and I'm sorry we've let you down in this case. I'll be sure to take your valuable feedback and pass it along to our internal teams, as we are always evaluating our policies and procedures to provide a seamless customer experience.I'm sorry again for any inconvenience, and thanks for your understanding. If you have questions about how to use your bucks or anything else, please let me know.Regards,***ManagerLivingSocial Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
false advertisement-they say paid value does not expire. when I tried to use a voucher from 2011,today ,the merchant (donnas restaurant ) refused to honor it. The manager I contacted at living social by phone on 3-22-19 at approx. 1230 pm said the voucher is to old. The false advertisement is their claim that "paid value does not expire"
false advertisement-they say paid value does not expire. when I tried to use a voucher from 2011,today ,the merchant (donnas restaurant ) refused to honor it. The manager I contacted at living social by phone on 3-22-19 at approx. 1230 pm said the voucher is to old. The false advertisement is their claim that "paid value does not expire"