LivingSocial

Complaint: ***
I am rejecting this response because: Their response is not a substantive response but just asking, for a third time, for information they already possess.
Sincerely,
*** ***

Hi Nicole, Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal LivingSocial correspondenceI responded to you a moment ago via email from [email protected]. Regarding your complaint about the
voucherWe apologize but we are unable to find your LivingSocial accountWe want to resolve this for you as soon as possible and for us to further assist you, kindly provide the following details regarding the deal in question: • The name on the card that was charged • The type of card (Visa, MC, AmEx, etc.) • The last digits of the card • The expiration date on card • The amount of the charge(s) • The date of charge(s) • The billing address associated with the card • The name associated with the charge(s), as it appears on your statement (e.g"Groupon Inc.") May we also request for you to attach a copy of your bank statement were it reflects this chargePlease reply to the email we sent awhile ago from [email protected] for us to further assist you with this concern. Regards, Daniel B.ManagerLivingSocial Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Living Social correspondence.We're sorry to hear all about your trouble regarding your concern for the vouchers you purchased with LivingSocial, this is not the kind of experience that we want you to receive with any dealWe appreciate you raising this concern to our attention as we use it to review the deals we run on our siteWe also address these kinds of issues with the business directly to ensure it won't happen again.With regards to your complaint about your voucher for A and J Cleaning, you've never had any intention to cancel this deal but the merchant seems to be unresponsiveThough it was not your fault, we strictly follow days refund policy for this deal that is why by the time you contacted us, the deal was ineligible for refund to your original form of paymentSince you are one of our valued customers, we credited the deal in a form of deal bucks for you to be able to purchase another deal and will automatically apply on your next LivingSocial purchase.With your refund request about your *** Residential voucher, this voucher amounted to $105.00, automatically the $deal bucks credit was applied and $was debited from your credited cardWe are able to process a refund on September 19, since you contacted us within the 3-day cancellation window The $deal bucks credit was re-instated and expect that the $will be credit to your card within business days.If you have further question you can reply to the email we sent a moment ago from ***@livingsocial.comThank you for understanding.Regards,*** **ManagerLivingSocial Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal LivingSocial correspondence.We’re sorry to hear that you were unable to use your voucher for *** Chimney Cleaners, for the reason that they were unresponsive
This is not the kind of experience we want you to get from any deals on LivingSocial.Regarding your concern, it appears that this issue was resolvedWe have voided the deal bucks that has been initially issued to your LivingSocial account and processed a refund to your credit card ending number with the total amount of $on December 4, This will be reflected to your bank statement within business days.If you have further question you can reply to the email we sent a moment ago from [email protected] you for understanding.*** **SupervisorLivingSocial Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal LivingSocial correspondenceI responded to you a moment ago via email from ***@livingsocial.com.Regarding your complaint: We are issuing a deal bucks refund to your account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerLivingSocial Customer Support

Hello Living social replied with a statement that a *** dispute is impeding them from resolving the concernThat is not my issueWhen I spoke with *** they mentioned they didnt' even have a transfer from Living Social, pending, rejected, approved, denied or otherwise heading my way Living Social can transfer the 33.19$ (and compensation for the rigamarole i'm going through) to GROUPON.CA -Moreover, Living Social can, instead of sending an inane email with information my way - someone from their PRESIDENTS office - or higher up should be calling me back - because frankly escalating at the center level is a non-starterA rock would be more helpful. The question from your email is- What have you done since to fix this Living Social? I'd be interested to see exactly how many other customers you'd taken money from and put through this scenario with excuses and seemingly no resolution (read -by defintion you're stealing) Is this a class action lawsuit? Your *** site might be monitored, but it's easy to corral angry, mistreated customers via social mediaRESOLVE IT - YESTERDAYAnd COMPENSATE ME. Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal LivingSocial correspondenceI responded to you a moment ago via email from ***@livingsocial.com.Regarding your complaint: I apologize for the trouble you
have experienced with Restaurants Plus Program.I have reviewed your request and have issued $in Deal Bucks to your accountThis credit will never expire, so take as much time as you need to use itUnfortunately, since its been over a year and half since this issue began we would not be able to issue this amount back to your credit card.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerLivingSocial Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Living Social correspondence, including your thread with my colleague *** in ticket #***In ticket *** it was stated:"Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@livingsocial.com.Regarding your complaint: Sorry for any trouble with this deal.On the original screen where you made this purchase, https://www.livingsocial.com/deals/n-simple-canvas-prints-8x10-custom-canvas-pri...⇄ we included a Fine Print section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"Promotional value expires days after purchase"Your purchase was made on 10/07/and promotional value expired on 01/05/Please be aware our refund policy is days from the purchase dateI'm able to go ahead and make a one-time exception in this caseI've just canceled this order and issued a refund of $in Deal Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Deal Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account.While we're happy to make an exception for you today, please keep in mind that we will not be able to issue additional refunds of this nature in the futureOf course, if you ever run into difficulty redeeming your voucher, please don't hesitate to contact us.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerLivingSocial Customer Support"Regarding your rejection: I'm sorry again for the trouble, and we appreciate your feedback.Most of our customers prefer Bucks because they're available to spend immediately, but in this case I'm happy to refund your credit card.I've just refunded the full amount you spent, $22.99, back to your original form of paymentIt can take up to business days for the refund to be reflected on your credit card statement, but typically it's much faster than that.While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.I want to assure you that we will always do everything in our power to help our customers redeem their vouchers, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,Maggie ManagerLivingSocial Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal LivingSocial correspondence.We appreciate you bringing this matter to our attention and we know this is not the kind of service you expected getting from
LivingSocial.Regarding your refund request for your *** Restaurant voucher, we are unable to process a cash refund for an expired voucherWe understand that you are not able to use the paid value of this voucher and it has been confirmed on our end since the merchant is closed, we would like to offer this voucher to be converted as a LivingSocial a credit of $equivalent to the amount that was debited from your credit cardThis deal bucks credit will be automatically be applied on your next LivingSocial purchase.We appreciate your patience and understanding while we’ve worked on this for youIf you have further question you can reply to the email we sent a moment ago from ***@livingsocial.comRegards,*** **MangerLivingSocial Customer Support

Complaint: ***
I am rejecting this response because: as previously stated MANY TIMES, the information available on the webpage while purchasing on the iPhone DID NOT include the age restriction information under the “what you’ll get”I have photographs, overalapping screenshots of the information that was provided and displayed.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hi ***Thank you for reaching out to us through the Revdex.comWe have reviewed your most recent comment and all internal LivingSocial correspondence.Upon carefully reviewing and checking your account with all possible resolution to your request, we are sad to say that it is not within our process to refund a promotional amount to a credit cardIf only there is something that we can do for you, we will never hesitate to accommodate your requestThe $deal bucks credit is still available on your account for you to use and it will automatically be applied on your next purchase.Regarding your concern about purchases being cancelled or held, please be informed that your account security is our main priorityWe are closely monitoring your account and purchases; our system prevents orders from processing if it detects they might not comply with our terms of use or if it is at risk.Thank you for your kind understanding and if you have further question you can reply to the email we sent a moment ago from ***@livingsocial.comRegards,*** **ManagerLivingSocial Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Living Social correspondence.We're sorry to hear all about your trouble regarding your concern for the vouchers you purchased with LivingSocial, this is not the
kind of experience that we want you to receive with any dealWe appreciate you raising this concern to our attention as we use it to review the deals we run on our siteWe also address these kinds of issues with the business directly to ensure it won't happen again.With regards to your complaint about your vouvher for A and J Cleaning, you've never had any intention to cancel this deal but the merchant seems to be unresponsiveThough it was not your fault, we strictly follow days refund policy for this deal that is why by the time you contacted us, the deal was ineligible for refund to your original form of paymentSince you are one of our valued customers, we credited the deal in a form of deal bucks for you to be able to purchase another deal and will automatically apply on your next LivingSocial purchase.With your refund request about your *** Residential voucher, this voucher amounted to $105.00, automatically the $deal bucks credit was applied and $was debited from your credited cardWe are able to process a refund on September 19, since you contacted us within the 3-day cancellation window The $deal bucks credit was re-instated and expect that the $will be credit to your card within business days.If you have further question you can reply to the email we sent a moment ago from ***@livingsocial.comThank you for understanding.Regards,*** **ManagerLivingSocial Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I appreciate the follow up to provide a full refund and have seen the funds deposited Additionally, I still would recommend to the company that you emphasize expiration dates to reduce confusion to consumers for your sake (I.e., this info to the receipt and confirmation emails etc) I appreciate your patience with me as I truly did not see the expiration date and appreciate your time
Sincerely,
*** ***

Hi ***Thank you for reaching out to us through the Revdex.comWe have reviewed your most recent comment and all internal Living Social correspondence.Regarding your concern with your *** *** voucher, we understand that you want to have a full cash refund since the merchant is not contactableWe have escalated this concern to an account specialist and you will be receiving an email confirmation within hoursOnce you receive the confirmation, the refund will reflect on your visa credit card ending in for the full amount of $Please allow up to business days for this to be reflected on your statement.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket #***.In ticket #***, it was stated:"Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal LivingSocial correspondenceI responded to you a moment ago via email from [email protected] to your *** Museum L.ALIVE voucherWe apologize that you were not able to redeem the voucher due to the account being deactivated during our investigationWe’ve gone ahead and extended the validity of this voucher until March 8, We have reactivated your LivingSocial account and you can now print your voucher without any troublePlease visit www.livingsocial.com and click on the "Sign In" link on the right side of the pageFrom there, you can sign in with the email address and the password you set when you created your account or made your first purchaseIf you need to reset your password, you'll have the opportunity to do so on the sipage.Regarding your complaint with the Spin Fitness voucher, we understand that you did not authorize this charge and it may have been accidentally purchased since the mode of purchase was through an android deviceWe’ve gone ahead and processed a Self-Service Trade In, for you to purchase a different deal.Here's how it works:Head to My Vouchers on the mobile app or website.Select your dealSelect Trade In NowFollow the instructions to Trade In your voucher for a new deal Take your time finding the right deal! Please take note of the following:You can start or restart the Trade In process up until days after this voucher expires or until 06/03/2018.If the deal you find is less than the amount you originally paid, we'll leave the difference in Deal bucks credit to apply to a future purchase.If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** B.ManagerGroupon Customer Support"Regarding your rejection: I'm sorry that you would not accept our Trade In offerI'm able to go ahead and make a one-time exception in this caseI've just canceled this order and issued a refund back to the original form of payment.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.While we're happy to make an exception for you today, please keep in mind that we will not be able to issue additional refunds of this nature in the futureOf course, if you ever run into difficulty redeeming your voucher, please don't hesitate to contact us.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,*** *ManagerLivingSocial Customer Support

Hi *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Living Social correspondence.Regarding your concern with the *** *** voucher, we apologize for all the trouble and inconvenienceThis is not the kind of
experience we want you to get with any deal on LivingSocialThe good thing is that we had an option to trade in your voucher for you to purchase a new dealYou exchanged your voucher to purchase the *** Services deal, unfortunately voucher was not accepted by merchant due to fine print restriction "valid only within miles of zip code 60611"Please be advised that we include the fine print section to every deal we offerThis fine print will let you know the terms and conditions of the deal that of the deal that you should know before making your purchaseFor you to review further, we also include the merchant website.Regarding your desired settlement, we have issued you $into deal bucks credit and used the credit on January 12, to purchase Green District Clean deal.If you have further question you can reply to the email we sent a moment ago from ***@livingsocial.comThank you for understanding.Regards,*** **ManagerLivingSocial Customer ***

Hi [redacted]Thank you for reaching out to us through the Revdex.com. We have reviewed your most recent comment and all internal LivingSocial correspondence.We’re sorry to hear that you were unable to make a purchase. For security purposes, our system prevents orders from processing if it...

thinks they might not comply with our terms of use. We can help to look on this further, please verify the following information:• Billing address associated with the card (for [redacted] users, please confirm the billing info associated with your [redacted] account)• Last four digits on the card• Your full name• Name as it appears on the card• Expiration date• The option you're trying to purchase• The quantity you're trying to purchase• If this is a LivingSocial Shop order, please provide the name/shipping address associated with the itemPlease note that issues like this are time-sensitive; as long as the deal is still available when I hear from you, I should be able to update your order.If you have further question you can reply to the email we sent a moment ago from [redacted]@livingsocial.comThank you for your understanding.Regards,[redacted]ManagerLivingSocial Customer [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]