LivingSocial

On September 20, 2014, the RevDex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the rejection of our September 25, response on September 29, [redacted] rejected LivingSocial's response via the Revdex.com because she feels misled by the offer for [redacted] *** [redacted] is stating that the disclosures should have been made clear from the beginning LivingSocial sincerely apologizes that [redacted] feels misled by the offer for [redacted] *** [redacted] confirmed that the disclosures were sent to the email address provided to them at the time the reservation was made on June 16, The first contact LivingSocial received from [redacted] regarding the disclosures was after the date of the eventThe disclosures were sent to the email address used to complete the reservation days prior to the event, giving ample time for them to be reviewed, as well as time for the pending reservation to be canceled if they weren’t in agreement with the terms and conditions associated with this event Since [redacted] and her son failed to cancel the September 13, reservation with [redacted] ***, the voucher has been forfeited and is no longer eligible for a refund We hope that this resolves [redacted] 's issue Best regards, Sarah

On August 1, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the complaint on August 1, [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she has not been able to access her account since July 17, LivingSocial has looked into [redacted] 's request and, after further investigation, LivingSocial has determined that [redacted] 's LivingSocial account was terminated on July 15, for self service refund abuse, meaning that she requested multiple refunds for vouchers that she had already used, which is a direct violation of our terms and conditionsWe reserve the right in our online terms and conditions to terminate any account in the event of misconduct we consider unacceptable, and we consider [redacted] 's abuse of our self service refund process unacceptable and fraudulent We hope that this resolves [redacted] 's issue Best Regards, Sarah

On November 14, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the complaint on November 14, ** [redacted] sent a complaint via the Revdex.com regarding LivingSocial because her LivingSocial account remains closed after she provided the requested documentation to the Payments team LivingSocial apologizes for any frustration regarding this matterWe have reached out to our Payments team regarding ** [redacted] ’s accountWe are continuing to investigate the account closure, and LivingSocial’s Payments team will reach out to Ms [redacted] via email as soon as possible Best Regards, Sarah

I made a purchase through Living Social online on August 22, 2019. The purchase was for concert tickets costing $55 for a Nas and Mary. J. Blige concert scheduled for September 17, 2019. As a first time customer of Living Social and am deeply surprised to see just how unscrupulous and unethical this company is. My payment was made without any problems but when it came time to redeem the tickets there were consistent issues that were never looked to or resolved. Each time I tried to get my voucher it would suddenly dissappear. To my dismay on the day of the concert where I was set to go I when to retrieve my voucher after many attempts and the same issue occured (the voucher would appear at times and then it would disappear. At the time I needed it the most it wasn't available, there was an error message (which I printed out and have as proof that this well in fact happened) as a result I could not attend the concert as there was no voucher/ticket to show them. To say I was extremely disappointed is understatement, to make matters worst, I contact Living Social about the matter numerous times to which they would never got back to me. The customer service is extremely poor and I am beginning to question or not whether this company is a scam. I am asking that my $55 be refunded to me. If Living Social was experiencing a technical glitch on their site that prevented customers from redeeming vouchers/tickets then they should have stated so. Failure to communicate in clear terms is a highly unethical business practice and failure to supply a service when services were paid for is a breach of contract. I am requesting that my money be refunded to me.

Hi Revdex.com,

My name is Juana *** and in my mothers representation, I am sending this email.
Her name is Elsy *** and her email is elsym***@hotmail.com.

She bought the following deal and she forgot about it.
Of course, it expired. But regardless, we know the paid amount is always available and never expires.
We went to the store and to our surprise, the store closed for business.

I contacted Living Social Live Chat and after spending 1 hour chatting with a rep, he said no credit or refund can be approved, because the deal is from 2016 and *** bought Living Social and it cannot be responsible for whatever happened in the past which is incorrect, unfair and unprofessional. His Supervisor came to the chat and agreed with the rep statement.

A. $20 to Spend at *** - ***
A. $20 to Spend at ***
Get the LivingSocial Mobile App
HOW TO REDEEM
ORDER DETAILS
Purchase Date: Aug 10, 2016
Item Description: A. $20 to Spend at ***
Number Ordered: 1
Unit Price: $10.00
Discount: $0.00
Total: $10.00

Since my mom paid $10 for this unused deal, that cannot be used because the store is closed for business, I want Living Social to refund the paid amount of $ 10.00.

Thanks,

Juana

On January 9, 2016, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the complaint on January 11, [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she has been unable to book her appointment with [redacted] and would like a refund LivingSocial apologizes for any frustration regarding this matterOur Merchant Services team reached out to [redacted] and has confirmed that they are opening and honoring LivingSocial vouchersAt this time, we have processed a refund to [redacted] ’s LivingSocial account Deal Bucks have been credited to her LivingSocial accountThese Deal Bucks never expire, and will apply automatically to almost any LivingSocial purchase LivingSocial’s refund policy states that within seven days of purchase, a request can be submitted to receive a refund to the original payment method or a Deal Bucks refund for unused vouchers, no questions asked After seven days, the purchase is eligible for a Deal Bucks refund for unused vouchers until the stated voucher promotion expiration date If [redacted] has any questions regarding this refund, we ask she contact LivingSocial at ###-###-####Anyone that [redacted] has referred to purchase this deal will need to contact LivingSocial directly regarding a possible refund We hope that this resolves [redacted] 's issue Best Regards, Sarah

On May 6, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] ***, Revdex.com Case Number [redacted] LivingSocial received the complaint on May 7, ** [redacted] sent a complaint via the RevDex.com regarding LivingSocial because she purchased a voucher for a merchant named [redacted] on March 25, for $as a gift and the item was never received by the gift recipient** [redacted] also claims that there were unanticipated shipping fees that were paid directly by the gift recipient that have not been refunded***’s second complaint is that her refund was issued in Deal Bucks and not to the original payment methodShe made an additional purchase on LivingSocial using these Deal Bucks for a merchant named [redacted] on April 22, ** [redacted] redeemed this voucher on April 23, and as of May 6, when the complaint was filed, she had not received her order, but had received confirmation from [redacted] that the item would be shipped on May 7, LivingSocial has reviewed ***’s complaint and would like to apologize for any inconvenience she has experienced thus farIn review of this complaint, we have confirmed that all shipping costs that are due directly to each merchant are defined in the Fine Print of the deal, which is made available prior to, as well as after purchase** [redacted] contacted LivingSocial on April 2, for assistance with requesting the status of her orderLivingSocial advised her of the standard two week time-frame for the order to be delivered This information is also outlined in the Fine Print If the voucher was redeemed on the same day it was purchased by ***, the delivery date would be April 8, Since the two week time frame had not yet expired, LivingSocial asked ** [redacted] to allow the merchant the stated time to deliver the itemOn April 18, 2014, ** [redacted] reached back out to LivingSocial to let us know that she still had not received her orderOnce this response was received by LivingSocial, we emailed ** [redacted] to offer a refund in the form of Deal Bucks, along with an additional credit of Deal Bucks for the amount paid directly to [redacted] for shipping** [redacted] replied to our email on April 18, to accept this refund offer, which was processed the following day, April 19, Due to the situation, a refund of $has been processed back to ***’s original method of payment We understand ***’s frustration with the shipping charges being credited in the form of courtesy Deal BucksSince LivingSocial did not directly charge ** ***’s account for the shipping costs, we aren’t able to refund this amount Due to the item not being received, we have credited additional courtesy Deal Bucks to her accountDue to the delay in the shipment of ***’s order with [redacted] , we have credited additional courtesy Deal Bucks to her LivingSocial accountThis is to help compensate for the shipping charged by [redacted] Best Regards, ***

On March 23, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the complaint on March 30, [redacted] sent a complaint via the RevDex.com regarding LivingSocial because she would like to be refunded for her stay at [redacted] since she was unable to redeem her voucher LivingSocial apologizes for the inconvenience [redacted] experience when she tried to redeem her voucherLivingSocial’s refund policy allows all Escapes to be refunded within the first days of purchasing the deal, as long as no reservations were made with the merchantWe have no record of [redacted] contacting us to request a refund in the first days of purchase [redacted] didn’t contact us until July 1, 2013, and again on March 28, The refund request was denied since it was made outside of LivingSocial’s refund policyThe Deal also didn’t include transportation, and the Fine Print doesn’t state it’s required to buy an extra dayThe hotel may charge for any extra days that aren’t included in the voucherAt this time we’re unable to offer a credit card refund since the request is too far outside of the allowed refund windowThe paid value is also still valid, and may be redeemed at any time with the merchant We hope that this resolves [redacted] issueBest regards, Allie

On March 30, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] Revdex.com Case Number [redacted] LivingSocial received the complaint on March 30, [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she would like to be refunded for her purchase to [redacted] since she wasn’t able to get in contact with the merchant to schedule her reservations LivingSocial apologizes for the inconvenience [redacted] experienced when she tried to redeem this deal Since [redacted] was unable to redeem her voucher, we’ve credited Deal Bucks to her LivingSocial accountThis credit is equal to the amount that [redacted] paid for this purchaseWe’re unable to offer a credit card refund at this time, because the request is outside of our refund policy We hope that this resolves [redacted] ***’s issue Best regards, Allie

On July 22, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] ***, Revdex.com Case Number [redacted] LivingSocial received the rejection of our July 30, response on August 1, ** [redacted] rejected LivingSocial's response via the Revdex.com because she claims that LivingSocial is misleading their consumers since there was no disclaimer listed in the offer that the cidery tour was free with [redacted] ***LivingSocial apologizes for any confusion with the way this offer was advertised, as well as for ** [redacted] feeling misled by the offerIt is never the intention of LivingSocial to mislead our members, so we have forwarded ***’s feedback to the proper channels for future considerationLivingSocial advertised the offer for [redacted] as a $value for a tour of the cidery for 1, a souvenir cider glass, and a T-shirtThis includes a free cidery tour, a souvenir glass valued at $6, and a T-shirt valued at $for a total of a $value Upon redemption of her voucher, ** [redacted] received the goods and services exactly as they were advertised in the offer at the time she purchased her voucherLivingSocial is denying ***’s request for a full credit card refund because her voucher has been redeemed and she has received the goods and services as advertisedAdditionally, LivingSocial placed a credit of Deal Bucks on ***’s LivingSocial account on July 21, as our apology for any misunderstanding We hope that this resolves ***'s issue Best regards, Sarah

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

In July I ordered three Groupons for my daughters visit. She did not want to go. I traded all in for Groupon bucks and received a credit of $30.00. A few days later I looked at Groupon and my $30.00 credit disappeared. I called and spoke to an agent. He assisted me and he refunded the three Goupons and credited me $30.00 in my Groupon bucks. Today I noticed they had disappeared AGAIN. I called Groupon and the recording would not allow me to talk with a human. The recording said I had to do it online and hung up on me. I went on Groupons web site. I started a chat with what I thought was a human. After I told her all of the above she said I would be directed to another secure site and it would cost a dollar to sign on but it would be refunded. I received a text message from them and found out it was a legal site that charges you for their assistance. Each question is $5.00 and their answer is an undetermined amount. I was so upset with Groupon (1) for deleting my credit (2) not being able to speak to an actual person (3) for sending me off to a site (that I thought was part of Groupon) (4) now I have to deal with the law site and cancel them.

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: My complaint specifically states that this refund was posted to an account that is invalid I already had the information that the refund went to an account ending in [redacted] and that I had already checked with my financial institutions The business responded to do this again The business is saying they made a refund, but can't provide me with any documentation saying that I went back to me I have no way of retrieving this refund and request that it be made in the form of a check mailed to my address or the account on fie at their business (which is the same as on this complaint) Regards, [redacted]

When I tried to use the $15 value for an expired voucher on ***, the code would not work. I first called LivingSocial, who directed me to call ***,, who then ultimately directed me back to LivingSocial. When I asked LivingSocial to please expedite my request for a valid code (this was supposed to be for a gift for a friend), they assured they would. I called them back two more times in the next two days, as I hadn’t gotten a resolution. I finally just requested a refund to my credit card, as I wouldn’t be able to use the voucher as intended for the gift-they advised they could not refund my card but would issue me a valid voucher code to use. They sent 2 emails that week, promising to remedy the situation, but have still not issued me a valid voucher.

I purchased 2 vouchers for *** zoo while I was visiting NYC. While the fine print did state all sales are final and I was fine with that as I was there to use them and I was aware if I chose not too or let it expire that it was my doing. This was not my first purchase with living social so I was well aware of how this work HOWEVER when trying to retrieve them off the App I got a message that stated : "Temporarily unavailable. Either because we are updating the site or because someone spilled coffee on it again. we'll be back as soon as we finish the update or clean up the coffee, thank you for your patience" I was never able to retrieve them. I tried it on my phone, my sons phone and online all gave the same message .
When I contacted someone on chat I was told did you read the small print it says all sales are final I cant help you. I explained that while that is correct I actually could not access them due to a issue stemming from Living social that prevented me from using them. They said they cannot change it that all sales are final and that I could transfer them to someone else. This was not tons of money its just a matter of principle. The site would not allow me to use them I even sent them a screen shot of the message I kept getting and I was told they cant help me. I tried via email and basically got the same response. This was no fault of mine and out of my control. Living Social was not able to provide me the vouchers at the time I needed them and now are saying it was a final sale. Never did it say even if we block you from using it

I purchased a one year membership thru Living Social for ***. I was not able to complete the information because their site would not accept the Redemption Code. after two days the code was finally accepted. I chatted with *** to see if the problem had been resolved...*** sent me back to Living Social. Presented three options to resolve the problem...I choose option 3, to have them deal with *** to resolve the problem. Todate I have receieved no information concerning this problem. I once again contacted *** and they said the offer had expired and that I would need to go back to Living Social to produce a voucher indicating my paymeny. I have no voucher from them. I was also told that whenI got the voucher I had to personally present it to their nearest store. The deal from Living Social was to mail me the card. This smells like a SCAM between these two businesses. Please help!.

I ordered several gift items during the holidays, including 4 restaurant vouchers for $72 total, and paid for them, but minutes afterwards decided to modify the 4 to 2. For some reason the screen on which you void the purchases froze and I was unable to do so! The next day or 2 I sent them as message on their website explaining the problem and requesting a refund for 3 of the vouchers as I was able to download 1. The problem still existed; no way to void or cancel the purchase as the screen to do so continued to malfunction. For several months I was able to communicate with their reps via [email protected]. I was told that a special team would be required to handle the problem as they had REMOVED my account! I think it was because I filed a dispute with my credit card company-- I right I properly had-- but not sure why (they said I "violated some Terms of Service"--they removed the account. Nothwithstanding providing the rep with detailed information requested the FINAL message/decision from an Account Specialist was that as I no longer had an account they could NOT entertain my request for returning money I paid for something I could not acquire!! I have no concern about them removing my account as I would never want to deal with a company that treats its customers in such a shoddy manner, but it is inconceivable to me that they just enrich themselves with customers' money when the product offered can not be received!!

On 07/31/19 I attempted to purchase 1 voucher from Living Social. The following morning, I received an e-mail notifying me my order was cancelled due to them being unable to charge my credit card. I return to the website, double-checked my credit card info (which was correct) and resubmitted the order. The order was again cancelled so I contacted Living Social's customer support. The rep. gave me no indication of what the issue was specifically but said he had cleared it up on their end and I should now resubmit the order. I did and again it was cancelled. Finally, I figured trying to use *** instead might avoid whatever credit card processing issue they were having so I placed another order, used *** and it went through with no problem.

The following day, Living Social decided to attempt to charge my credit card for the 3rd order (which had already been listed as cancelled) and for whatever reason it went through and charged my card. Now, I've been charged twice and have 2 vouchers (neither of which I have printed or accessed). I've tried discussing this with their customer reps. but they are completely robotic and unhelpful - they don't seem to understand that I don't just want to return one because I changed my mind but that they made an error and duplicated an order.

I placed and order online at living social for $80.oo which was a year subscription for the *** newspaper which was supposed to start July 28th. When I did not receive my order I called the *** to ask where it was. The newspaper told me the order was not accepted and I would need to call living social for my refund. When I called living social they told me they would not refund my credit card .
I want a full refund since my order was never processed or received