Kippes Insurance

The account was on stop service for non payment from 11/15/15 - 12/17/15. After researching we confirmed the trash was serviced as scheduled from point the account was started through today. The recycle pickup for 12/21/15 was confirmed as a miss, and credited to the customer's account on 12/22/15....

The scheduled recycle pickup called in for yesterday's service was confirmed (GPS) as having been done at 8:25am.Due to the customer's breach of the payment terms during the first billing cycle we agree canceling this contract is in the best interest of both parties. However, we do not agree that one recycle miss between 09/29/15 - 12/30/15 warranted request for cancelation by the customer, as we did not go below the 95% collection ratio.Please have the equipment out for collection 01/05/16 by 7:00am for retrieval. If all equipment is successfully returned we will mail a refund check in January 2016.Thank you.