Kippes Insurance

C-observes three holidays per year, so employees can spend time with their familiesIf a recycle collection was delayed due to the holiday, all recycle materials would be collected on the next scheduled collection dayWe performed service at least one Thursday post each holiday, so only one of the customer's pickups would have been delayed.In the event, the customer had to visit a separate recycle facility during this time, and would be willing to provide a copy of the receipt for the material exchange, we will be happy to provide a creditOtherwise, all products would have been collected 01/09/18.Our Customer service staff is fully trained, and given autonomy, to handle matters like these.Thank You

Ms [redacted] is being less than candid in the explanation provided on the complaint formC-operates under service agreements for the protection of both the customer, and the company.Ms [redacted] elected not to fulfill the terms of the agreement, even after being reminded of the liquidated breach feesWe made several attempts to collect our equipment, so that portion of the balance could be credited, but Ms [redacted] refused to return the items when our Field Supervisor arrived at her location She wrote the complaint to the Revdex.com in an effort to use them as a vehicle to force C-to agree with her complaint, and concede to her demandsWe have operated within the terms of the agreement, and the balance of (+ collections fees) is due & payable to our outside collections agency, Account ServicesThey can be reached at [redacted] to resolve this matterIf Ms [redacted] will agree to place our equipment out on Friday June 17th, no later than 7:00am our truck will come by to collect the units, and a credit of will be issued towards the balance, bringing it down to

Complaint: [redacted] I am rejecting this response because: The company never made an attempt to contact us regarding this issueThey went directly to legal means after updating their terms, instead of informing us that there was an issueThe issue could've been resolved by simple communication Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me According to my account records I have a credit due then of roughly $70, how will these funds be dispersed to me? Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I have already sent a certified letter requesting immediate cancelationObviously the business is lying or did not bother to read the complaint Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I feel that C-Disposal Systems is practicing unfair business practices forcing their customers to tolerate their poor customer service and unprofessional communication In addition, they are trying to mislead me so that they can force me to pay far more than my quarterly statement by using their terms to transfer their attorney and collection fees onto my billing along with their quarterly chargeTo ensure this is CLEAR, I am NOT cancelling my services with C-so that I could incur even more charges by themIf they cancel or retrieve my trash cans, I will use this message as my proof that C-wrongly cancelled my services at [redacted] ***I will terminate my services with them as they are demanding in June and my cancellation letter has already been received by them as stated in a previous message from C-to Revdex.com.I ask that Revdex.com re-evaluate their A+ rating of this company so that consumers know the TRUTH about this companyI ask that Revdex.com consider the public ratings coming from Google (over responses), Yelp reviews, and all other reviews on the Internet so that the Revdex.com rating mirrors the dissatisfaction that consumers are expressingThank you Revdex.com for your time and effort in attempting to assist me in resolving this matter Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I called imediately.I would like proof that I waited six days to call...furthermore u stated yourself u do not give quotes on your website,so????? My point exactly I did not sign any form on being billed nor did I have to sign up with a credit card or check online to seal the dealyour company needs to state it better that you do not give quotes online,and that if you hit the agree box you are signing up for service,not getting a quote Regards, [redacted]

We have attached the contract, terms, transaction statement, the arb subscription detail, statement, and request to cancel C-Disposal does not: maintain, track, or keep any customer credit card informationThe customers are responsible for the upkeep of their own subscriptions in the systemThe credit card on file for the reoccurring payment was declined, and when the customer was advised on 02/21/of the decline & past due amount he advised it was our problem, he wasn't paying, and would call back laterOn 02/24/we received a request to cancel in writing The balance of is due and payable in accordance with the terms of the agreement

None of the information provided change the terms of the agreement between our firm & the customerC-does not respond to Google, Yelp, Yahoo, etcreviews, as websites like these have no pre-requirements for user submissionAdditionally, C-does not use competitors as a template for how we operate our business.The other items were addressed in our original response

All items were addressed in the original responseWe will await the customer's certified letter to proceed with further action

We were unaware of an issue on this account, as the customer has not contacted our office since 04/20/As of this morning the customer still owed a balance of on the accountSubscriptions for automatic payments are set up & maintained by customers; because there was still a balance on this account we would not have canceled the monthly payment until the account was paid in fullCustomers are required to provide move documentation (ex: lease agreement, HUD statement, etc) proving they moved out of our service area, otherwise the contract transfersThe move documentation was not provided by Ms [redacted] when the account was closedHowever, our office went online to Bexar County Appraisal District this morning, and verified the address given at [redacted] was purchased in AprilA liquidated damage fee credit was issued to the account, and the new account balance is -Check [redacted] is being mailed today for this amount, and the subscription was canceled by our office

Complaint: [redacted] I am rejecting this response because: they've not responded to my concern on why whatever contract they said I signed should be binding on me when they violated the contract by changing my collection dayswhy they sent me another balance after they told me the total amount owed to closeout my account was $ Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Per there response of the times I have contacted them is correct, I have told them that for the amount I pay and is for four times a month, I am paying for other customers trash. I am one single person and don't have trash bids that fill up till at most for twice a month pickup They don't have any respect for the elderly and as for me yelling at them, its because they have very rude customer service people working for them. They also never have the manager in charge to speck to us customers because seems that run the office them self's. I don't understand if our address is in the San Antonio city limits, we have to hire our own contracting company to pick our trash . Please advise me how I may address this issue with the City. If there is no resolution to help me, I would appreciate some one to tell me the steps I need to follow with our officials of the city. Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The bill I received in January was due by February 15th The late fee has already been waived That is no longer an issue As stated previously, your email stating I "accepted" the terms is not proof or acknowledgement that I "signed" the contract or even saw the "terms" I did not sign any contract with your company nor did I see anything about any terms Your current site says to send in a day cancellation notice See attached letter stating multiple complaints of service and a certified letter mailed this morning confirming my cancellation of service [redacted] has confirmed my containers will be picked up on 6/16/ Regards, [redacted]

Our company trains & empowers customer service staff to respond to all types of calls. They are given the autonomy, and latitude to make decisions, and provide answers to account matters like these. The resolution was in accordance with company policy. C-6 Disposal generates and mails invoices... at the beginning of each calendar quarter. The mailing address we have on record is [redacted] ***, and it has not been altered since the start of the contract in 2006. We had a slight increase in reports of invoices not being received in the Helotes area this past quarter, but C-6 cannot control the delivery of the mail. We normally apply a one time courtesy credit to a customer's account; the courtesy credit was given last quarter. In light of the recent increase, we will concede to apply one more credit to the customer's account in hopes of resolving the matter. Once the check is received the customer's account will be taken off of suspended service.

Complaint: [redacted] I am rejecting this response because:The recycle bin was on the street from Sunday, December 27th, as a neighbor thought it would be picked up on Monday, December 28h It is still on the street, full Regards, [redacted] ***

Please see the attached GPS reportsOur driver was at Just Kids Christian Learning Center at 7:42am on Wednesday June 22ndThe driver called in to report the container was blocked, however the call data tracking report reflects our dispatch department failed to contact the customer requesting the cars be movedIf the call would have been made, allowing the customer minutes for resolution, revisit to the site would have required an additional chargeMr [redacted] used so many curse words when speaking with our customer service representative, we were forced to disconnect the callSince company policy was not adhered to our driver went back to the location (at no additional charge) on Saturday June 25th at 8:02am to service the can, and clean the debrisThis matter is considered resolvedIn the future please ensure C-has access to the equipment for serviceAdditionally, during future conversations with C-personnel Mr [redacted] should refrain from using vulgar language

In an effort to resolve this matter, we just issued a creditPlease have all C-equipment at the curb next Tuesday 01/05/before 7:00am to finalThank you

Complaint: ***
I am rejecting this response because: This paragraph shows I am not responsible for any loss resulting because of the contractors handling of the equipment. In the picture provided the trashcan is left empty in the street which is on a hill, and it isn't on my lawn or on my property. This resulted in the trashcan rolling down the hill because it has wheels, and the wind is naturally stronger at the summit of a hill versus the bottom. Therefore, I cannot be held responsible for this loss because it was the contractors error.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I understand you cant control the mail, but what I am trying to tell you is I did not receive my bill for two quarters in a row and I dont think it is a US mail problemAll I ask was to speak to a manager because no one in customer service was hearing this and therefore was denied the opportunity to express my concerns at a higher levelI want to get along, I have never had a problem with my trash pick up service these men are courteous and do a good job but it seems you refuse to let management do their job and speak to customersAgain I DID NOT RECEIVE A STATEMENT FOR TWO QUARTERS IN A ROW and I am being charged reinstatement fees and yes you have offered to refund the FEE which I appreciate and will accept, but you still will not let management talk to a customer who just wants to receive a bill to pay! And I am left wondering what will happen next quarter when I dont receive my billMaybe a manager would be able to recommend other billing options, something customer service did not do
Regards,
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