Kippes Insurance

Complaint: ***
I am rejecting this response because: I repeat that I was not referred to the website or the company should have been able to show a copy of my form filled out on the website with the terms exceptedWhen the person S/W me on the phone she requested my e-mail, license number but never told me there was a website or there was a yearly contract fee. I know I never went on any website to fill out any form and you know that person on the phone did not read that whole contract that Jennifer sent the Revdex.comPlease keep this in your records to show questionable business practicesI will send a registered letter to cancel with last service date of August 1st, 2018. Thank you for trying to help. *** ***
Regards,
*** ***

For security reasons, our company does not have access to our customer's private subscription information including: the log in, password, and maintenance of the accounts.Mr*** had multiple occurrances of being late with the payments in the past, and it is our company policy to only provide one
courtesy credit for the reinstatement fee one time per accountMr*** actually received two courtesy credits from our office: one on 01-15-13, and another 12-16-13, so no further credits would have been issued. our office reached Mr *** after three collection call attempts on 05-12-He expressed his wish to cancel the contractOur next available collection day was 05-19-When we arrived the carts were not out for pickupThe account balance was written off 05-24-15, and the equipment was finally collected on 05-26-The balance with the collections company had been adjusted by the equipment fee.The new balance owed to Account Services is Mr*** can contact them directly to make payment arrangementsTheir office number is 210-821-1200. Additionally, Westel Communications has a major outage across Texas, and our office has been without phones and Internet since last FridayWe just received the phone forwarding option yesterday afternoon, and prior to that only had email communication from our cell phones. Thank you

We have attached a copy of the contract, terms/conditions, and full account statementC-Disposal does not have control of: Recycle Tipping Fees, City of *** *** Waste Hauler Permit Fees, Fuel, and Healthcare MandatesAs such, these have been outlined in the agreement as pass-through feesAt
any time if these fees go away, or decrease the bills are adjusted accordingly.The charges in question were assessed in accordance with the terms of the agreement & terms accepted by MrWashingtonThank You

After reviewing the account information with our close out department I confirmed the customer's totters are on schedule for final as requestedWe will process as requested, and send the final account statement when all charges are assessedThank You

The terms of our agreements can be found at h***The contract renewed on 06/30/since notice was not provided days prior to the end of the agreementThe new contract date is 08/30/The service was suspended on the account for
non payment 08/15/Customers call and cancel services for many different reasons everydayWhile the Customer Service Representative may not have outlined the penalty fees on the original communication, this was explained in detail on Friday 08/21/while speaking with the CSR Supervisor, *** ***Even though the penalty amount was given the customer still expressed her wish to cancel the agreementWe are scheduled to pickup the equipment on 08/25/15, after 7:00amIf the equipment is returned the final principal account balance will be We credited 08/25/- 09/30/services, and the reinstatement fee since service was never reinstatedAdditionally, the month liquidated penalty amount outlined in our agreement was added. Please pay the balance within days to avoid further collection costs and activity. *Original Submission of Contract, & Final Account Statement Attached*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

*** *** continues to overload our containers by weight/volumeThey are placing non compactible/construction material inside the unitThese actions go against the terms of our contract (*please see the attached).Servicing this type of material, inside a frontload container can
cause: injury to our driver, damage to C-owned equipment, damage to our vehicle, and potential risk others as wellDue to the seriousness of the actions on the part of the customer please remove all construction/non compactible debris from our container between now & Thursday of next week so we can final the unit, and close the accountAny services we were incapable of performing were a direct result of the customer's violation of the agreement

We researched this matter, and confirmed Mr*** called on 12/04/to advise of the credit card payment he made onlineThe account should have been taken off of stop service for today's pickupWe are going to issue a credit for today's missed pickup, and schedule the trash to be picked up
tomorrow as wellWe apologize, and hope this will resolve your concernsThank You

Please see the attached contract, and terms and conditionsThe customer started service 10/06/There were two documented misses on the account: 01/12/18, & 03/23/Credit was issued, and the collection was made at a later dateWe have still performed service, on time, at a percentage of
96.30%This does not drop below the 95% guarantee, and would not qualify for cancelation without penaltyThank You

The customer continues to put trash inside of the recycling receptacleWe went over the issues with the customer, and on 10/10/she advised our office she would continue placing trash inside of the recycling unitThe terms of our contract state: "Customer agrees to have all products out to the
curb for collection by 7:00am on their assigned service day, unobstructed, & in the proper collection receptacle."Additionally, the customer's account was on stop service for non-payment for almost a month, from 08/17/- 09/15/The terms of our contract state: "Customer shall make payment within ten days after receipt of an invoice from ContractorIn the event that any payment is not made when due, Contractor may terminate this Agreement on notice to Customer, recover any equipment on the premises of Customer and recover the liquidated damages described above."In light of the willful failure to adhere to the contract on the customer's part C-is electing to terminate the agreementIf the equipment is returned, we will not pursue for damages, or cost to replace the equipmentPlease place the containers at the curb before 7:00am on Wednesday October 19th, Once received we will close the account, and send a final statementAll balances on closed accounts are due within days from the date of invoice

We are closing your account as requested, and will provide a date for equipment collection early next weekIf the equipment is received, the account balance will be credited and an account statement will be mailed to the address on file. Thank You

Please see the attached agreement, and terms of the agreement with Mr***The terms outline containers being overloaded by weight/volumeC-uses cart tippers to lift, and shake the cansIn some instances when overloading occurs debris can be lodged at the bottom of the cart (packed)If the
trash was loose (as Mr*** described) it would have fallen out of the container once turned upside downIn the event the trash was loose we do not require our drivers, or helpers, to dig into a container to pull wet trash from the bottom of unitsWe offered to go back out to the residence to service for an extra pickup fee, but Mr*** declined

We have attached the sign up form, terms, and statement of account.The customer signed up for service 08/18/and accepted the terms of the contractThe contract automatically renews unless notice is provided via certified mail at least days prior to the end date on the renewal term
Currently this agreement is still under contract through 08/18/2017, and will roll over unless proper notice is given.Bills are due net The bill in question was dated January 1st, The late fee and suspension occurred on 02/16/2017, days after the bill dateThe customer paid the bill on 02/20/2017, days after the bill dateAs a courtesy the customer service representative DID waive the fee mentioned in the complaint on 02/21/Contracts are transferrable if residents move to an area we serviceAs such, customers are required to provide qualified move documentation before a contract can be transferred, or closed without penaltyProof of move may include, but is not limited to: lease agreements, military move orders, proof of purchase, etc.In the event the customer would like to cancel, or close please forward the documentation via certified mail to ** *** *** *** *** ** ***Thank You

Our original response remainsC-does not enter, maintain, or have access to the credit card numbers customers use on their accounts

Automatic credit card drafts are managed and maintained by customersIn November the customer canceled the automatic credit card feature for her account at *** *** ***Invoices are mailed every quarterly billing cycle to advise customers of the balances owed. Since there has has not
been a payment issue a one time courtesy credit would have been offered, but the customer disconnected the call before the representative got the chance to advise. With the credit applied the balance owed is to come off of suspended service statusAdditionally, we will agree to cancel this customer's contract as requested effective September 20, Please remit the total balance of (which already includes the owed), and have the equipment out by 7:00am on that day. If the customers wishes to cancel earlier the service amounts for the remainder of the contract would turn into liquidated breach fees, and the amount owed would be the same.C-trains and empowers customer service staff to handle non payment issues like theseThe call was handled in accordance with company policy, and as such did not meet the requirements for escalation

All accumulated recycle products for the one holiday, Christmas, were collected on 01/04/All other concerns were addressed in the original response. Thank You

The customer's concerns were outlined in the original response, and backed by the terms of the contract accepted

This matter has been turned over to our legal council for resolutionAs such, we have been advised by our legal council not to commentPlease contact the *** Law Firm at ###-###-#### for more information

We have attached a copy of the page generated when the customer agreed to the terms of the agreement on 04/18/The terms and conditions of this agreement are attached as well. The terms outline: Agreements are one year terms, unless customers provide written notice via certified mail at
least sixty days priorIf the customer would like to cancel early, please mail a letter requesting cancelation to our office C-Disposal Systems, Inc** *** *** *** *** ** ***Since this quarter has already been paid, the cancelation would take effect shortly after the notice is receivedThe liquidated breach, and final fees would be added to the account, and the final statement will be mailedCustomers have days to pay the final bill.The call was handled in accordance with the terms & conditions of the agreement, and did not qualify for escalationOur team members are fully trained to handle calls like these

We sent a Supervisor to the location this afternoon to perform a site visit (please see the attached photos)The lumber is still being placed in the containerC-will make another attempt to service this location as contracted, but if a problem arises again in regards to the material being placed in the unit it will be considered a violation of the agreement, and we will retrieve our equipment from *** ***C-offers a lockable unitThis may help prevent people from putting lumber/construction material inside the containerPlease contact our customer service department for more informationThank you