Kippes Insurance

The first quarter's bill was prorated from 01/- 03/The second bill was for the full quarter 04/- 06/This would account for at approximately of the variance mentioned. Please see the confirmation showing where the terms were accepted on sign up, and the full terms &
conditions of the contractFuel, recycle, and tipping fee fluctuation is outlined in the third paragraphIf these costs increase the amount increases, if these costs decrease the amount decreasesThese practices are fairly standard across the industry. The termination policy, and container final/cleaning fee are both outlined in the second paragraphAn informational call is placed after sign upThe CSR outlines what color lid belongs to what type of service, and the service days.C-Disposal has trained the CSR staff to respond to all types of callsThey are given latitude an autonomy to answer customer questions like the ones mentioned in the complaintThe resolution offered was in accordance with company policy, and the terms of the agreement

We have attached a copy of the confirmation of contract acceptance, and the terms of the agreementA customer cannot proceed with sign up unless the box is checked during the sign up process, agreeing to the terms (please refer to page 2/4)The terms also outline the one year contract, with
auto renewal for like terms, unless notice is given at least days prior via certified mailWhen notice was not provided before 05/01/the contract renewed through 07/01/The terms page also outlines the breach of contract penalty fees, and the policy regarding moving to a subdivision within our service areaMr*** told C-staff he wanted to make a switch to TigerLater, Mrs*** advised another CSR they were moving to Fox Grove, which is inside the C-service areaOur customer service staff advised Mrs*** the contract would transfer.We empower our staff by training them to handle all types of callsEmployees are given the latitude, and autonomy to make decisions, and provide answers to questions like theseOur customer service staff handled this matter in accordance with the terms of the agreement, and company policyTo cancel the agreement (effective next week) please mail a cancelation letter via certified mail to ** *** *** San Antonio, TX 78280-Please include a cashier's check in the amount of $Until we received notice we will continue with the terms of our agreement

We have attached a copy of the contractMr*** checked the box accepting the terms of the agreementThe sign up pagecan be found at https://www.c6disposal.com/residential-subscriptions/signup.phpThe terms of our residential agreements state the contract length is for one year with an auto
renewalIf a potential customer elects not to read through the terms prior to accepting, the contract is still binding.Our Customer Service Department spoke with Mr*** yesterday, and outlined the two optionsHis contract can continue, and he can submit notice as required, with an end date of 07/18/16, or a request should be submitted in writing to cancel the contract earlyThe principal balance for early termination would then be 125.01.Thank you

Complaint: ***
I am rejecting this response because: the business states that I am responsible to maintain the credit card informationHowever that is not possible with their system There is no possible way to check if a payment was made, no confirmations, and no way to update information, only replacing itI couldn't even check the balance online They just don't pick up trash when something is declinedI attempted to pay but Cdid not accept payment by not telling me that the card had been declinedI had a valid card on file and have no idea why it was declined all my cards currently work Cbroke their agreement by not accepting my payment and demanding money to restart collection after it was their fault I should not be charged for C6s failure.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is NOT satisfactory to me
But in order to stop this unfair business from trying to collect anymore of my moneyI will pay once I get my Monthly DISABLED VETERAN PAYI will expect a letter stating all obligations have been met and no further action will be attempted or needed from CDisposalI also want a letter of Apology from the customer service clerk who hung up on me and from the owner of the business for his rude, unprofessional employee behavior
Regards,
*** ***

Customers must check the box agreeing to the terms before proceeding with sign up, this includes all items mentioned in our original responseWe will wait for your communication (via certified mail) to determine how you would like to proceed with the accountIn the meantime, if payment is made for the outstanding past due balance the services will resumeThank You

Complaint: ***
I am rejecting this response because: They failed to answer my concernsThey did not take into account the actions I took to rectify the problem back in December of when I called their company In my conversation with their customer service department one of their employees told me what I needed to do to get the account back in good standingShe told me what I had to pay on my bill and as soon as I made the payments, which I did that I would be back in good standingThey then took my trash for months from Jan thru Aptil and now they accused me of keeping their equipment which is the amounts they are trying to collect nowIt was their employees fault for the misunderstanding and they had months to take my equipment with them but they still continued to take my trash as if everything was fineThey have failed to answer those specific questions why they had to send me to collections and also incurred $worth of fees through no fault of my own when it was one of their own employees who caused the confusionThey have also not showed why they never picked up my equipment those four months they had been taking my trash this all could have been avoided if that were to have happenedTheir whole contention when I talked with them this past week was that I had kept their equipment from them and that's what they sent me to the collectionsIt was never for any back payments I had made those back in December of and they had every opportunity to come get their equipmentSo why should I have to pay $in fees for equipment they could have gotten every time they came on Tuesday to pick up my trash these past four months.
Regards,
*** ***

Please see the attached report from our processing systemIt confirms there was a "general error" with the card entered to pay the quarterly billCustomers are responsible for maintaining their credit card information within the system. Our office requested the customer log into their
account to verify the accuracy of the credit card information on fileSince the customer received a courtesy credit for a reinstatement fee already, we will not issue anotherCurrently the full balance (including the late fee) has been paid, and services are restoredThank You

Complaint: ***
I am rejecting this response because:Certain details such a a one-year contract (which is unheard of for residential garbage pickup) should be placed clearly in the details of the service packages Just like the price, the number of pick up per week, etc, something as abas a contract for residential garbage pickup must be clearly stipulated and not hidden in a separate link where it could easily be overlooked
Regards,
*** ***

We had three documented misses on this account (05/03/13, 06/04/13, 01/14/14), and one called in by the customer that was confirmed via GPSEven if we considered all four call ins with total services, C-Disposal remains at a 99.4% on time collection ratioCurrently the balance for the
customer's election to cancel early is $If the balance is not paid before 05/14/it will be turned over to our outside collection agency, and additional collection fees will be addedThe breach fee, and collection expense portion of the agreement can be reviewed by accessing the following link: https://***

Complaint: ***
I am rejecting this response because:It is not about your time frameThe issue is that we called multiple times over the period of at least two weeks and were told many conflicting thingsTo the point that we gave up and went with another companyYour people need to be on the same page and give PAYING CUSTOMERS the correct informationYour contract terms you say we 'signed' for were in fact never signed for and you cant produce any document showing a signature unless its been falsifiedWhen we spoke on the phone with someone about setting up service no one ever said anything about looking at the terms online, which would have been impossible being in the middle of a move and having no internet, and they never laid out any terms about automatic yearly renewal either. The non payment issue was because your company doesn't send out statements! We did not have times per week pick upAgain you seem to be missing the point that the majority of the issue here is how we were treated in trying to speak to someone not about a payment issue, but you keep making it about money You can say I was yelling and disruptive all you like but I have a recording of the encounter and it will prove that I was not in fact yelling but asking to speak to a supervisor and refusing to speak to the person who was extremely rude to both my husband and I. And I made sure to stay as calm as possible to avoid being called 'disruptive' and anything else you might try to say and all I did that you are calling 'bullying' is that I wanted to speak to a supervisorI never once said I wanted to speak to someone to avoid paying this ridiculous feeI am currently not at that property as again I am in the middle of moving and therefore am not able to set out the bins today
Regards,
*** ***

We already advised we are not pursuing the customer for liquidated damages, or equipment feesOur original response remains

The customer service representative did GPS the recycle truck, however after further review it looks like they turned on another street shortly before making it past #***We apologize for the inconvenience, and have issued a credit in the amount of for the missed pickup

We have included a copy of a screen shot of the sign up screen on our websiteCustomers cannot proceed with sign up unless they have agreed to the terms and conditions of the contract (also attached)The estimated charges provided by the C-Customer Service Representative were correctThe final
fee of is part of the contract, and the customer would owe six months liquidated damages from the date they sent the request to cancelSince 01/10/- 03/31/is currently charged on the account, the additional amount for 04/01/18-07/10/would be added. Once the equipment is finaled (03/30/18) the customer will have two weeks to make payment in full before being assigned to an outside collection agencyFinal payments are due net 10. If the equipment is retrieved from the property, the final balance would be 136.48.Thank You

C-does not offer an over the phone sign up optionThe two confirmation pages generated when Mr*** signed up for services, accepting the terms, were included in the original packet already scanned on our first response. Our operations department has made two attempts to retrieve the equipment from the sitePlease Email *** a confirmation of whether the cans will be out by 7:00am next Tuesday 06/28/16, and we will make one more attempt to recover the equipment. The remainder of the original response remainsThank you

Complaint: ***
I am rejecting this response because: Wow! One day turn around from Cto regurgitate policy Did not answers specifics Request modification to "terms of service" on company web page and have each paragraph have to be acknowledged by customer with check mark Additionally, did not address color coding for refuse/recycle serviceNext time trying answering customers specific complaints Try again
Regards,
*** ***

Complaint: ***
I am rejecting this response because: there is no SIGNED document stating that I agreed to the contract this company has brought upWhen I first ordered the service on the phone, I was never told there was going to be a contract involvedI was just given the service and from then on I made my payments on time for their serviceLike I said before, I will not be paying the ridiculous fine this company wants me to pay and I would like for them to leave me aloneMy business with them is over
Regards,
*** ***

To sign up for services all customers must visit the following area of our site https://*** In order to proceed with sign up, the "agree to terms of service" box must be checkedPlease see the attached confirmation of sign up, along with the request to cancel servicesPlease remit the account balance of before 05/15/to avoid additional collection fees

Complaint: ***
I am rejecting this response because: Their explanation is not satisfactoryI do not have time to argue with a deceitful business just trying at all cost to make money from hardworking peopleWith this attitude towards customer I can assure you that this business will be dead in yearsI can see why people in my neighbhorhood don't use them anymoreI was the only using them on my streetI dumped them too
Regards,
*** ***

The contract was canceled at the customer's request 02/09/Please see the attached statement reflecting: the liquidated breach fees, credit for the remainder of the quarter (02/09/16-03/31), equipment fees, and the additional collection costsThe contract, and terms of our agreement, are attached as well.Whether the carts would have been charged on 02/09, or 05/12, the actual equipment fee is the same. Friday 06/17/will be the fifth attempt to retrieve our company owned propertyWe stand by the original response. If the equipment is successfully collected Friday a credit in the amount of will be issued to the balance of 353.88, leaving due to Account Services