Keto Ultra Diet Reviews (%countItem)
Keto Ultra Diet Rating
Address: 11551 E 45th Ave Unit C, Denver, Colorado, United States, 80239-3160
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I purchased a 5 bottle package from this company, received it and in turn decided to return due to ineffectiveness. That process was started on March 13, 2019. I have reached out to the company at least once a month since that time with the same response of "Thank you for writing back.
We apologize for the delay. Once your returned package has been reviewed, verified, and matched back to your account, your refund will be processed and you will receive an email confirmation as proof.
I would like to thank you for your patience and rest assured, we are looking into this." Each and every time. No matter how many times I go back and forth with 'customer service' the response is always the same.
I followed their specific process so as to not delay any refund and make life easier on both ends. I have yet to receive confirmation of the return being processed, let alone a monetary refund or apology for this poor customer service.
Dear ***,
Thank you for forwarding *** complaint and for providing us with the opportunity to address her concerns and resolve this matter. We sincerely apologize for the experience that *** had with us. Customer service and satisfaction is extremely important to us, and we strive to provide the highest level of customer care, service, and support.
We would like to thank *** for shopping with us. We would like to apologize that there was a delay in processing *** refund. Unfortunately, our returns department has failed to match any package back to *** account. This can happen if the package was not clearly identified with the Order ID and RMA number. That being said, we have processed a full refund on her account on October 30th, 2019 (Refund Transaction ID: ***). This may take up to 5 business days to be reflected in her account.
Again, we would like to express our sincere apologies to *** for any inconvenience this may have caused and hope that we have been able to resolve this matter to her satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.
We remain available should you or *** have any further questions.
Yours Truly,
Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. I have received the refund and am grateful for the assist. Have a great day!
Sincerely
I have ordered online Keto diet products and I was charged a different amount that was on the first page with no chance of cancel as I wasn’t asked to review the order before I can confirm it. The order was made on July 3rd 2019 and I had sent a request for cancel it immediately. As I had no reply I have called them on the next day requesting cancellation, they told me wasn’t possible as it was already ready for delivery! On July 9th 2019 I’ve received an email confirming the Order Confirmation #8393629.
Several email have been exchanged between me ant them but no resolutions. Allegedly the order was delivered to uk but never got into my address. As I was away I was unable to receive or collect the package. Upon my return I have called the on September 4th 2019 and someone from customer service told me that the order has arrived back to them and a refund can take till the end of September. As no refund has been sent I have connected the company again, only this time they told me they haven’t received the item back and therefore no refund at this point. https://webtrack.dhlglobalmail.com/?trackingnumber=6YJTLGD136F425TSJSWBRI80I
I have contacted my local post office and they told me any item is returned to the sender after 18 days. I have been charged $198 for something that never been delivered to my address.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Please feel free to close this dispute as the company as issued a full refund for this transaction.
Sincerely
Dear Ms.,
Thank you for forwarding Mr. complaint and for providing us with the opportunity to address his concerns and resolve this matter. We sincerely apologize for the experience that Mr. had with us. Customer service and satisfaction is extremely important to us, and we strive to provide the highest level of customer care, service, and support.
We are sorry to hear that our price was not clear to Mr. when he placed an order with us. We advertise our per bottle price across the entire bundle of our best selling package. Our website also clearly states when they are confirming their order. We will continue to work with our marketing team to improve the shopping experience for our customers.
We regret that Mr. did not receive his order as he was away at the time. We can confirm that Mr. disputed his charges with his financial institution. As such, confirmation of the canceled dispute was first required to avoid a duplicate credit being sent to Mr. card. Upon verification of the canceled dispute, a full refund was processed to Mr. on October 8th, 2019. This may take up to 7 business days to be reflected in his account.
Again, we would like to express our sincere apologies to Mr. for any inconvenience this may have caused and hope that we have been able to resolve this matter to his satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.
We remain available should you or Mr. have any further questions.
Yours Truly,
Customer Care Department
I ordered the 3 bottles with 2 free over charged my card, I am disputing this with my bank and returning the bottles, The pills also made me feel sick, unhappy..
I would rate this a big fat ZERO!!!!!!
Kim A I want a full refund, the company states full refund if not happy with Product.
Dear Ms.,
In reviewing the provided information, we confirm that there is no purchase associated with your name or email address.
We have thoroughly reviewed our records and confirmed that your name and email address yields no results in our system. We are confident that the purchase was not made with our company.
We hope that your concerns are resolved quickly with the appropriate business and wish you the best.
Yours Truly,
Customer Care Department
I returned the item(s) as was requested to the Returns and Receiving dept. . The keto ultra diet confirmed receiving back the package Mrch 7, 2019. Too date I have yet to receive my refund. I have contacted the company 10 times. Im constantly being told that the fullment Center will process my refund w/i the next day or two. Nothing is happening. I believe that this is a ploy. They will not allow me to speak to a supervisor or the Fulfillment Center. Not a good company to deal with. Please help.
Dear ***,
Thank you for forwarding ***’s complaint and for providing us with the opportunity to address her concerns and resolve this matter. We sincerely apologize for the experience that *** had with us. Customer service and satisfaction is extremely important to us, and we strive to provide the highest level of customer care, service, and support.
We would like to apologize that there was a delay in processing ***’s refund. Our returns department has confirmed that no return package has been matched back to her account. This can happen if the package was not clearly identified with the Order ID and RMA number. That being said, we processed a full refund on ***’s account on September 25th, 2019 (Refund Transaction ID: ***). This may take up to 5 business days to be reflected in her account.
Again, we would like to express our sincere apologies to *** for any inconvenience this may have caused and hope that we have been able to resolve this matter to her satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.
We remain available should you or *** have any further questions.
Yours Truly,
Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I ordered the Keto Diet (5 bottles) and paid a total of $201.94. The product has a 90-day money back guarantee. I am within those 90 days. I sent the merchandise back via UPS (tracking # and who received the package) on 4/09/2019 requesting a full refund on the merchandise. An email I received on 2/10/2019 stated once the package was received and return processed, they would refund my money onto my debit card and it could take up to 14 days to do so. It is now FIVE months later and still no refund. I have made 9 calls (1-877-328-6999) each with date, time and who I spoke with concerning my refund. I am told the same thing over and over again (it's processing; it was sent to accounting). This has caused a considerable amount of stress and after five months of fighting with them for my refund and the excuses, I want my refund of $201.94 immediately. There is no reason for this refund to take FIVE MONTHS. Order #5610577. My bank statement showed Tumflat.com as the debit purchase of $201.94. Thank you for your time.
Dear ***,
Thank you for forwarding ***’s complaint and for providing us with the opportunity to address her concerns and resolve this matter. We sincerely apologize for the experience that *** had with us. Customer service and satisfaction is extremely important to us, and we strive to provide the highest level of customer care, service, and support.
We regret to hear that there was a delay in processing ***’s refund. Unfortunately, our returns department has failed to match any return package back to her account. As each package is checked by hand, mistakes can happen due to human error. That being said, we processed a full refund on ***’s account on September 30th, 2019 (Refund Transaction ID: ***). This may take up to 5 business days to be reflected in her account.
Again, we would like to express our sincere apologies to *** for any inconvenience this may have caused and hope that we have been able to resolve this matter to her satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.
We remain available should you or *** have any further questions.
Yours Truly,
Customer Care Department
I rate under a Zero. I ordered two bottles ONLY having to pay shipping & handling (of $12.99) until an amount of $39.82 was charged off my card. I spoke with a rep who said I would get a full refund with-in 3 days only to call back 5 days later & being told I would NOT get a refund because I had signed up for a trial. Will keep contacting & writing reviews to let everyone know this is a total scam.
Dear Ms.,
In reviewing the provided information, we confirm that there is no purchase associated with your name or email address.
We have thoroughly reviewed our records and confirmed that your name and email address yields no results in our system. We are confident that the purchase was not made with our company.
We hope that your concerns are resolved quickly with the appropriate business and wish you the best.
Yours Truly,
Customer Care Department
I ordered a product on line. When I received the payment confirmation it told me that I ordered additional product and the cost was over $400 US dollars. Compared to the under $100 it said the cost would be. I immediately contacted the company to cancel the order before it shipped and they said I had to wait for the product to arrive and then return it. I did so. They received the product March 6th and I still have not received my refund. I email them to find out where the refund is and they tell me they are working on it.
Good evening ***
I am writing to inform you that after I sent Keto Ultra Diet an email telling them I was issuing a complaint with Revdex.com, they sent me my refund in full. Thank you for your help on the matter!
Regards
I too would rate ZERO stars!! I placed an order for three bottles with two additional free bottles and free shipping. They immediately overcharged my card by approximately $80. I received no answer to a phone call so I emailed them requesting an immediate refund or the overpayment or please cancel my order altogether. After a week with no response or no product I again emailed customer service to cancel my order and issue a full refund. I eventually received the product another week later but no response nor refund. I am happy to return the original unopened package and want a full refund. What are my options?????
Dear Ms.,
In reviewing the provided information, we confirm that there is no purchase associated with your name or email address.
We have thoroughly reviewed our records and confirmed that your name and email address yields no results in our system. We are confident that the purchase was not made with our company.
We hope that your concerns are resolved quickly with the appropriate business and wish you the best.
Yours Truly,
Customer Care Department
I purchased 5 bottles of Keto Ultra Diet pills. I contacted the company to return product and received an RMA. I shipped the product back within the appropriate time frame. The bottles were unopened, clearly marked with the RMA and order number.
I have proof the item was received through the shipper and the company verbally acknowledged receipt.The return was received by the company in April. I have called and emailed a multitude of times and each time told the return system was backlogged but the refund would come in full for $199 USD.
It is now September and I have been asked to continue waiting and that my return was still in the queque for refund. I emailed to request to speak with a supervisor and the response from another customer service representative implied the order has actually not been verified as received. I'm concerned that I am being put off once again and that there is no intention to return my money.
They state they have a return guarantee which should be honoured.
Dear ***,
Thank you for forwarding ***’s complaint and for providing us with the opportunity to address her concerns and resolve this matter. We sincerely apologize for the experience *** had with us. Customer service and satisfaction is extremely important to us, and we strive to provide the highest level of customer care, service, and support.
We are very sorry to hear that there has been a delay in processing ***’s refund. Unfortunately, our returns department has not matched any returned package to her account. As each returned package is checked by hand, there is a chance that her package was lost due to human error. That being said, we have processed a full refund on her account on September 17th, 2019 (Refund Transaction ID: ***). This may take up to 5 business days to be reflected in her account.
Again, we would like to express our sincere apologies to *** for any inconvenience this may have caused and hope that we have been able to resolve this matter to her satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.
We remain available should you or *** have any further questions.
Yours Truly,
Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution (refunding the money) is satisfactory to me.
I'm not satisfied with the business' explanation for the delay as it is in direct conflict with what they told me through out the process (refund was in the 'queque' and ready to be processed) or what they said in their first correspondence after I made the complaint ("the refund was issued prior to receiving the complaint"). Hard to have a refund already pending but then apologize it wasn't pending due to an error. But, that dissatisfaction has nothing to do with the Revdex.com who have been so helpful.
I'm very happy to have this resolved and consider the issue closed.
With appreciation to the Revdex.com.
Bought item. Was told that I could return it and I would receive a full refund if I didn’t like it. I tried it, didn’t like it and mailed it on 2/26/19. Postal Service verified that company received it in April. Since then I’ve been calling: 4/24, 5/6, 6/21, 7/24, 8/16, 8/31. I’m calling today. For the last 2 months they’ve been saying they received everything and are waiting to process. If you could influence them to process, I’d appreciate it. It’s $199.99.
Dear ***,
Thank you for forwarding ***’s complaint and for providing us with the opportunity to address her concerns and resolve this matter. We sincerely apologize for the experience *** had with us. Customer service and satisfaction is extremely important to us, and we strive to provide the highest level of customer care, service, and support.
We would like to thank *** for shopping with us and we are very sorry that there was a delay in processing her refund. When we received her returned package, all of the contents were damaged which excludes her from our Satisfaction Guarantee. That being said, as customer satisfaction is important to us, we processed a full refund on ***’s account on September 16th, 2019 (Refund Transaction ID: ***). This may take up to 5 business days to be reflected in her account.
Again, we would like to express our sincere apologies to *** for any inconvenience this may have caused and hope that we have been able to resolve this matter to her satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.
We remain available should you or *** have any further questions.
Yours Truly,
Customer Care Department
I was overcharged for services and products that I did not need or asked for, such as a membership for a personal training. I requested that I be refunded for the products and I would return the products as is. However, they continue to procrastinate and entice me with various offers. I was charged 202 euros for products that should have cost only 50 euros!
On their website, it states the following: 100% Money Back Guarantee that it works!
Also on the invoice, it contains no mailing address to return the products to. The customer service emails are usually the same manner.
I received the following mail from a person named Romy:
Romy P. (Customer Care)
Aug 29, 17:00 EDT
Hello ......,
Thank you for reaching out and I’m very sorry to hear you wish to return your order.
I am glad to say that you are still within your 120-Day Satisfaction Guarantee period with plenty of time left to try the product. If you haven’t done so already, I suggest you take advantage of this guarantee coverage so that you can at least find out if you see the results as so many of our customers have!
Because we’re committed to helping you on your health and fitness journey, I’d like to extend a special gift to you. As a special promo, we are offering a Fitness Tracker to new shoppers but for being a loyal customer, I’d like to extend this to you completely free!
The Fitness Tracker includes:
• Step Tracker
• Calorie Counter
• Sleep Monitor
• Mileage Tracker
• Shake to Take Pictures
See attachment for more details!
Simply reply and confirm to this email and we will send the Fitness Tracker to you at no cost right away - while quantities last! We’re thrilled for you to achieve your weight loss goals!
Warm Regards,
Romy
Customer Care Team
Stay Fit, Live Healthy
Backed By The Norton Shopping Guarantee
Commitment to excellence in helping drive a Safe, Balanced, and Healthy lifestyle
Attachment(s)
Fitness_Tracker.pdf
I would like to be refunded for the products, report this to bring attention to this fradulent behaviour, and plan to file a complaint with ICS.
Dear ***,
In reviewing the provided information, we confirm that there is no purchase associated with your name or email address.
We have thoroughly reviewed our records and confirmed that your name and email address yields no results in our system. We are confident that the purchase was not made with our company.
We hope that your concerns are resolved quickly with the appropriate business and wish you the best.
Yours Truly,
Customer Care Department
Initial order: 7/10/2018 buy one bottle get two free @$33 but was charged for each bottle. 129.99 total. Product was shipped out 7/16/2018. After receiving and trying, Spoke with Customer Care on 8/28 that I wasn't seeing results and that my stomach was irritated. I asked for a refund but since I hadn't been taken them a full 30 days, I was asked to try them for a whole month. I did.. still no difference in results with restrictions and following the keto plans. I requested and received a RMA#, returned the product with a tracking number. Product was received and confirmed with in the return time frame with the Norton Shopping Guarantee. After a month called about the refund was told 3-5 business days. November it will be a year waiting on a refund, after at least the minimum of 12 calls talking to their cust service reps, manager and the return departments managers. I was told my return case was escalated each time and that I should expect an email & release of funds. Today (8/13/2019), I called again many apologies were given once again and I was told that my refund case is now put on top priority once again and to expect a email 2-3 business days. They are saying due to a high return in December and January this is why I haven't received my refund? Almost a whole year and they're still selling their "Top Selling Product!"
Dear *** ,
Thank you for forwarding ***’s complaint and for providing us with the opportunity to address her concerns and resolve this matter. We sincerely apologize for the experience *** had with us. Customer service and satisfaction is extremely important to us, and we strive to provide the highest level of customer care, service, and support.
We have verified that the order was placed through an external traffic source. We apologize to *** for any confusion regarding this former offer. We have since then, contacted the said traffic affiliate that referred over *** regarding this advertisement and have terminated said traffic affiliate/traffic source. We hold and expect our traffic affiliates to the highest standards.
We regret to hear that there was a delay in processing ***’s refund we can confirm that our returns department were unable to match a return package back to her account. As all returns are checked by hand, mistakes can happen due to human error and the refund had not been applied. We would like to apologize for any inconvenience this may have caused. That being said, we have processed a full refund on August 14th, 2019 (Refund Transaction ID: ***). This may take up to 5 business days to be reflected in her account.
Again, we would like to express our sincere apologies to *** for any inconvenience this may have caused and hope that we have been able to resolve this matter to her satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.
We remain available should you or *** have any further questions.
Yours Truly,
Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I purchased the Keto product several months ago and returned the bottles back in April. Called customer service several times and told my refund will be escalated. Company is fulfilling their return policy although I followed their guidelines. I want my refund and see that numerous complaints in Revdex.com are of the same nature. It’s very disappointing to deal with this company and appears to be non ethical in their business guarantee.
Dear Ms.,
Thank you for forwarding ***’s complaint and for providing us with the opportunity to address her concerns and resolve this matter. We sincerely apologize for the experience *** had with us. Customer service and satisfaction is extremely important to us, and we strive to provide the highest level of customer care, service, and support.
We regret to hear that ***’s refund has not been processed. We can confirm that our returns department has not matched any return package back to her account. This can happen if the returned package is not clearly identified with the Order ID and RMA number. That being said, we can confirm that a full refund was processed on ***’s account on August 12, 2019 (Refund Transaction ID: ***) This may take up to 5 business days to be reflected in her account.
Again, we would like to express our sincere apologies to *** for any inconvenience this may have caused and hope that we have been able to resolve this matter to her satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.
We remain available should you or *** have any further questions.
Yours Truly,
Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Please return my money. I have waiting since April. Nothing! You add said 60 days, that's a
laugh. Thinking about a class suite. Seems there is enough complaints for that. You have lots of
unhappy customers!
Dear Ms.,
Our team strives to provide the best customer service and we continuously improve on the shopping experience. We apologize for any inconvenience this may have caused. We can confirm a full refund was processed on your account, and we hope that this issue has been resolved to your satisfaction.
We remain available should you have any further questions.
Yours Truly,
Customer Care Department
My daughter got online and ordered some wight loss pills from this company and used my debit card without my knowledge. I emailed them and called them and was told I needed to send back the product as soon as I received them. They couldn't stop the order even though I found out right away. So I waited, sent back the product along with all the info they asked for. It was ordered jan 26 2019. I sent the product back feb 1, 2019 the same day I received them. they said it will take up to 14 days to process the return and then a refund will get back to me. I waited the allotted time and then called. they said it could take up to 30 to receive the refund due to high volume. I waited longer still no refund. I emailed 2 times in April and called. called in june as well. I emailed again in july. Still no refund. Thank you for your help
Dear ***
Thank you for forwarding ***’s complaint and for providing us with the opportunity to address her concerns and resolve this matter. We sincerely apologize for the experience *** had with us. Customer service and satisfaction is extremely important to us, and we strive to provide the highest level of customer care, service, and support.
When *** contacted us, we were unable to cancel her order as it was in the process of being prepared to be shipped. Due to the large number of orders we fulfill daily, our warehouse team delivers orders on set schedules each day and unfortunately, ***’s order was placed shortly before dispatching these orders. Once an order is in processing our customer service team is unable to cancel as the package will be sent for delivery. We truly apologize for any inconvenience this may have caused.
Our returns department has confirmed they have no record of receiving a package from *** and we would like to apologize for the delay in getting this issue resolved. However, when *** contacted us on July 25th, her case was escalated to one of our supervisors and a full refund was confirmed and issued over the phone (Refund Transaction ID: ***).
Again we would like to express our sincere apologies to *** for any inconvenience this may have caused and hope that we have been able to resolve this matter to her satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.
We remain available should you or *** have any further questions.
Yours Truly,
Customer Care Department
Sent back my bottles on May 10. Package was received in Denver on May 22. I have not received my refund yet. The website says refund is processed 7 to 14 days. I keep getting told to give them a few more days. I was told yesterday that the refund has been processed they are just waiting for transfer info from the bank. And I would receive a confirmation email. I have not gotten one yet. I called back today and they said give it a few more days. I received a email on June 12 asking to give it a few more days. Almost a month later I still haven’t received my refund. To me this is false advertising on their part. If their website was correct I should have received my refund beginning of June. This is the middle of July and nothing yet.
Dear ***,
Thank you for forwarding ***’s complaint and for providing us with the opportunity to address her concerns and resolve this matter. We sincerely apologize for the experience *** had with us. Customer service and satisfaction is extremely important to us, and we strive to provide the highest level of customer care, service, and support.
Our returns department processes all refunds for returned bottles and at this time, we can confirm that no returned package has been matched back to her account. That said, when *** last contacted us, her concern was escalated to our management team. As she had followed the return procedure, we processed a full refund on her account (Refund Transaction ID: ***) on July 17th, 2019. This may take up to 5 business days to be reflected in her account.
Again we would like to express our sincere apologies to *** for any inconvenience this may have caused and hope that we have been able to resolve this matter to his satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.
We remain available should you or *** have any further questions.
Yours Truly,
Customer Care Department
I purchased 5 bottles on 1/18/2019 It did not work. I returned the product on March 25, 2019 they received the product on March 29, 2019 at 2pm according to tracking from USPS. I was told on 3/25/2019 that when they received the product back it would take about 10 business days to receive my refund. I never received the refund I have been calling for weeks now and all I get is "we will send an email to fulfillment" Yesterday I sent an email to two different emails for customer support *** (this was on my order) and *** (This one the customer service supervisor) the first email responded that the order was not from their company, the second email was returned as undeliverable because mailbox was full. At this time I am on hold again to try to get some sort of response other than sorry that is taking so long.
My advise is to not do business with with company. I have looked for information on the company and can find nothing but how to order. When a company does not publish an address or anything about the company Beware. I hope to receive my $200. soon, but I'm not going to hold my breath. I feel bad for the people who take the calls because they are unable to do anything to resolve the issues, they are just the only ones we can complain too. I wish it could be a zero review.
I returned the product for a refund 6 months ago and they won't refund my $199.00. They said that there is 100% return policy but won't refund my money. I have called 5 different times.
Dear ***,
Thank you for forwarding ***’s complaint and for providing us with the opportunity to address her concerns and resolve this matter. We sincerely apologize for the experience *** had with us. Customer service and satisfaction is extremely important to us, and we strive to provide the highest level of customer care, service, and support.
We apologize for the delay in processing ***’s refund. As each package is checked by hand by our returns department, mistakes can happen due to human error. To date, the returns department has not yet matched the returned package back to ***’s account. That being said, when *** last contacted our customer service team, they escalated her issue to our returns department. We processed a full refund on her account on June 27th, 2019 (refund Transaction ID: ***). It may take up to 5 business days for this to be reflected in her account. This issue was resolved prior to receiving the complaint from your offices.
Again we would like to express our sincere apologies to *** for any inconvenience this may have caused and hope that we have been able to resolve this matter to her satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.
We remain available should you or *** have any further questions.
Yours Truly,
Customer Care Department
Dear ***,
Thank you for forwarding ***’s complaint and for providing us with the opportunity to address her concerns and resolve this matter. We sincerely apologize for the experience *** had with us. Customer service and satisfaction is extremely important to us, and we strive to provide the highest level of customer care, service, and support.
We apologize for the delay in processing ***’s refund. As each package is checked by hand by our returns department, mistakes can happen due to human error. To date, the returns department has not yet matched the returned package back to ***’s account. That being said, when *** last contacted our customer service team, they escalated her issue to our returns department. We processed a full refund on her account on June 27th, 2019 (refund Transaction ID: ***). It may take up to 5 business days for this to be reflected in her account. This issue was resolved prior to receiving the complaint from your offices.
Again we would like to express our sincere apologies to *** for any inconvenience this may have caused and hope that we have been able to resolve this matter to her satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.
We remain available should you or *** have any further questions.
Yours Truly,
Customer Care Department
Revdex.com:
Thank you very much for your help in getting my refund back to me. The refund was posted June 27, 2019 regarding complaint #***. The you again for your prompt response
Revdex.com:
Thank you very much for your help in getting my refund back to me. The refund was posted June 27, 2019 regarding complaint #***. The you again for your prompt response
The advertising was misleading. Being overcharged and charged for free items. Buy 3 get two free but I'm being charged for all 5. I contacted the company within 24 hours to cancel my order and request a refund I have not been serviced in that way. Please help me how can I obtain a full and complete refund before the items have been shipped so I do not have to pay the return postage.
Thank you
Dear ***,Thank you for forwarding ***’s complaint and for providing us with the opportunity to address her concerns and resolve this matter. We sincerely apologize for the experience *** had with us. Customer service and satisfaction is extremely important to us, and we strive to provide the highest level of customer care, service, and support.We are very sorry that there was some confusion on our pricing when *** purchased one of our bundles. We advertise our per bottle price across all bottles. Upon review, we see that *** initially contacted us, she inquired about receiving more information on the pricing. By the time *** explained that she wanted to cancel the whole order, her order had already been packaged was in the process of being shipped. That being said we have processed a full refund on ***’s account on June 19th 2019 (Refund Transaction ID: ***. This may take up to 5 business days to be reflected in her account. To go the extra mile, in addition to a full refund, we ask *** to keep the product which was delivered June 19, 2019, at no charge (DHL Tracking: ***).Again we would like to express our sincere apologies to *** for any inconvenience this may have caused and hope that we have been able to resolve this matter to her satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.We remain available should you or *** have any further questions.Yours Truly,Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution will have to do. I do believe that the business in question should have sent me an email as well as the Revdex.com with their resolution proposal. If they had I would have known that the package in question didn't need to be returned. As it happens the package arrived Fri morning 28th June EST at which point I returned it to the post office (Return to sender) as agreed upon via phone with costumer service. Fri afternoon of the same day I receive the resolution email from you (Revdex.com) only to discover that the business gifted them to me as a good will gesture. Thank you for helping to resolve this but more direct correspondence is required between complaints to prevent this from happening in the future.
Sincerely
I sent my product back on April 13. They have confirmation that they received it on April 15. I have called and emailed multiple times. I keep being told their receiving department hasn't inspected and confirmed the package contents. It's been a month and a half and I keep getting the run around.
Dear ***,
Thank you for forwarding ***’s complaint and for providing us with the opportunity to address her concerns and resolve this matter. We sincerely apologize for the experience *** had with us. Customer service and satisfaction is extremely important to us, and we strive to provide the highest level of customer care, service, and support.
Our customer care representatives were unable to provide a refund to *** as it is our return department that processes all return packages. After speaking with our returns department, they confirmed they did receive ***’s return package. However, the contents were damaged and this falls outside of our Satisfaction Guarantee so we were unable to process her refund. That said, on June 5th, 2019, we processed a full refund on her account (refund transaction ID: ***). This may take up to 5 business days to be reflected in her account.
Again we would like to express our sincere apologies to *** for any inconvenience this may have caused and hope that we have been able to resolve this matter to her satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.
We remain available should you or *** have any further questions.
Yours Truly,
Customer Care Department