Karma Mobility Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter wI'll be resolved upon receipt of funds.
Sincerely,
[redacted]

Hi [redacted] 
You can return your device for a full refund. 
Best,
Erin A[redacted]

Hi [redacted], I believe I also addressed your email to support the other day. Thank you for taking the time to offer up this feedback. To give a little insight into why we made this decision, we built Karma Go as a wireless mobile device, and built our data plans around that mobile use, not use...

at home. We underestimated how many people would want to use Karma for home, and our metrics were wrong.In the short term, the unlimited version of Neverstop will not return—we’re not able to sustain that kind of use. Bringing back unlimited or instituting a higher cap isn’t something we can support.While we can no longer offer the original product, we are happy to help you get your Karma Go returned for a full refund including the data you purchased as well. You can set up your return at [redacted].Please feel free to contact me directly again through our support channel if you'd like me to help set this up for you. Best,Erin A[redacted]

Hi [redacted], Thank you for the email. I will get the remainder of your refund processed today. Best,ErinKarma

Hi [redacted],
Thanks for following up. The March [redacted] date was confirmation of your return being checked in for processing at our fulfillment center, and not the delivery date itself. 
In any case, I see your refund was processed last week. My apologies again for the lengthy wait, and thanks for your patience as we continued to work through returns/refunds.
Best regards,

Thanks for reaching out. Our returns are simple. If for some reason you aren't happy with your Karma Go, you can return it to us for a full refund on the hardware.Service refunds depend on your account type. On Refuel, you'll get a refund for any data left unused. With Pulse/Neverstop,...

you'll be refunded for any un-used months. You can use our Return Center for this: [redacted]Please feel free to contact support directly if you need any additional help. 
Best,
Erin A[redacted]
Karma Mobility

Hi [redacted],
Your return has come up in our returns processing queue. If you haven't already, you'll be receiving an automated email with confirmation of your refund details. 
Best regards,
Karma Mobility

Hi [redacted], Erin here, Head of Customer Experience. It appears that your refund has been processed and we can confirm with our CC processing company that it went through correctly. I've attached the receipt from them directly with the refund information. I am happy to provide any further information the bank may need to find the refund on your account. Best,Erin A[redacted]Karma

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The answer I got form Karma Inc is exactly the same as I got from previous three times (4/**, 5/15, and 6/*). Which all pointed out that I should be contacted within 6-8 weeks after received the return devices (if we count from 4/**, the 6-weeks window should be ended at 5/**. However, I have not received any confirmation letter regarding my return. I have asked another customer service representative for the number of my return case in the queue, however, they refuse to provide the information.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hello, I have already been through this step with Karma resulting in no refund and no real response, it seems, from a real person. It just feels like cut and paste responses and that I'm being given the run-around. I  have attached just a few of the Karma Facebook messages confirming the refund policy due to the drastic changes they made in service. Thank you kindly for looking into this matter. 
[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Weeks.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 Hi [redacted],
Thank you for replying to my concern and taking the time to review this Revdex.com complaint. I just received my Karma go last night in one piece and thank you for that...BUT I did receive it 31+ days after I ordered it and 16 days after the date expected from Karma organization. I ordered it for a trip I was going on just last weekend but because I didn't receive the wifi device before I did need to pay for wifi in the hotel. I needed to use wifi for work. I think it's unacceptable for Karma to not even let me know and reach out to me to let me know that there was going to be delays. But instead I needed to reach out to you guys and ask. Because the device was delayed I did need to pay extra money out of pocket for wifi on my trip. If there is someway to reimburse with data or percentage off data for future that would be great for the delay of the item. Thank you. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Karma Mobility Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Erin, I am not sure you do understand mt complaint.  I bought what you advertised, Although there may be customers that abuse the amount of gb I do not think 15gb is overuse and I don't think it is too mush to ask of a business to keep it's word. Surely a big internet provider like your self researched the market before you advertised and sold your product. Like I stated in previous communications, I like millions of Americans am tired of being lied to ! 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Erin, I am not sure you do understand mt complaint.  I bought what you advertised, Although there may be customers that abuse the amount of gb I do not think 15gb is overuse and I don't think it is too mush to ask of a business to keep it's word. Surely a big internet provider like your self researched the market before you advertised and sold your product. Like I stated in previous communications, I like millions of Americans am tired of being lied to ! 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted],
I do see that we have received your return and let you know that it is in line for processing at our fulfillment center. Based on the date we received it I anticipate that you'll see confirmation of your processed refund within the next few business...

days. 
Feel free to reach out to me directly, [redacted] (ATTN: Alex)
We'll send you an email as soon as your refund has been initiated. 
Alex

Hi [redacted],
Thanks for writing in. 
The implemented changes to our service that took place on January [redacted], and February [redacted] were adjustments to align our subscription service with the users it was originally intended for, while also making it a sustainable option which the...

original Neverstop unfortunately was not. At the time that we made these announcements, anybody who purchased a Karma Go with Neverstop was given the option to return their device and any unused prepaid months of subscription service for a full refund. You ended your subscription service on April [redacted] (continuing to use the product throughout that period of time), 45 days after the February [redacted] announcement, and reached out to us inquiring about a refund this past Sunday, April [redacted], 53 days after the February [redacted] announcement. 
Although your device was purchased in the middle of November last year, we had opened up the return/refund window for a fair, and extended period of time due to the announced and implemented changes to our subscription service. Unfortunately, that window is not indefinite, and your device is no longer eligible for return/refund. 
If you have any other questions, or would like to discuss this further directly, you can reach me at [email protected] (ATTN: Alex). 
Best regards,
Alex F[redacted]

Hi [redacted], 
The issue has been escalated with [redacted] but unfortunately, I don't have any news to offer you at the moment. As soon as I hear back from [redacted], we will be in touch again. 
Best,
Erin A[redacted]
Karma Mobility

Hi [redacted], 
I am happy to address the concerns as far as a full refund is concerned. I am having trouble finding your order in our system with the information given to my by the Revdex.com but if you wanted to contact our support directly (and put attn Erin) I can certainly help take care of...

that. We can also arrange a full refund if you'd like to return the product completely. I've passed the feedback and call to action to the rest of my team for consideration at this time. We made a mistake and now it's our job to figure out the best way to create a frictionless way to get people online in the spaces between your home and office or wherever you want to go. We'll get there, but there's a lot to be done. 
Best,
Erin A[redacted]